Baker Electric Home Energy

Don't stand behind products they recommend and install

Would like to amend my initial review of the installation. My Enphase system failed after only 3 years 5 months and while Enphase sent new system under warranty, Baker insists on charging for install - after less than 4 years for the system. Yes, their contract says 2 years labor but you would think they would help when Enphase admits their system failed. I politely offered to "split the cost" of the install believing that was fair to me and good business for them. They wouldn't cooperate in any way, shape or form. Very disappointed.

Too Busy to pay attention to their paying customers

We did our research, received several bids for solar, and went with Baker even though they were slightly more expensive because they came across knowledgeable and professional. We signed our contract on December 16 of 2022. (When writing this it is almost July 2023 and we still do not have an active system). It took over two months for SDGE to approve the project and only when I called in April did they actually take the first set of installing our new electrical panel- April 11 (which they did a great job with). Then the waiting.... after a month I called our salesman to ask what was happening and magically they scheduled to do our roofing upgrades and install our panels for the end of May (clearly they forgot about us). The panels were dusty and smudged when installed and they did not wipe them down... the did tell me the rain will clean them off. So hopefully next January in San Diego we will get rain. We were told they would do the inspection in a couple days, then get it turned on once SDGE approved. Then the waiting... four weeks later I called and asked why we haven't gotten our inspection and magically it happened that week. (Clearly they forgot about us again). SDGE approved our solar within a day of the inspection and then..... nothing. I called to tell them we were approved and they reached out to say they can come turn on our panels in 3-5 weeks. The problem is they have no system to track their customers. They say the "Baker way" is respect, honesty, and doing right by their customers. They might be honest, but they have not respected us or have done right by us. We are on our second payment for solar so they have their money and no incentive to "do right by their customer". I want to like this company but for some reason we are not a priority for them. If you use this company for solar you must be diligent and advocate for yourself or you will be lost.

Baker asking for $1200 to turn on PV monitoring

Bought a home that had a Sunpower system installed by Baker Electric. The owner had subsequently had a Tesla Powerwall system installed and disconncted the PV Monitoring solution. Baker rep Miguel quoted me $1200 to have a person come back and hook the monitoring back up

Don't use Baker. They will drop you once they are paid.

Folks, Solar was a strange industry to try and pick the best vendor. Amazed me that consumer reports doesn't even try to rate solar panels not to mention solar installers. I though I did my due diligence well but in the end ended up with a headache trying to get consumption data added to my solar portal and when I contacted Baker support team was informed they didn't know much about my energy provider. Why don't you contact LG your solar panel company or SDG&E. Now don't get me wrong my utility company doesn't make this easy but that's exactly when you need the company you provided thousands of dollars to support you. My end impression is Baker nationally knows very little about the network side of the solution they are selling, doesn't care after they received their last payment (which is due the day they install your last panel and before the SDG&E inspection is preformed. After all of this, did I receive a phone call from anyone who was not involved in the installation? No. They apparently didn't even care after the fact. If you are installing Baker now... tell them will not make your last payment until after they have verified all the proposed functionality including Smart Phone apps and usage data from your utility. A very disappointed customer.

They Don't Care

I signed a contract with Baker Electric in July, and gave them a deposit. Since that time, they have done no work. It has been 4 months. They have sent incorrect permit applications to the city several times. Even after the city contacted them to correct their mistakes, Baker Electric did not correct the permit application until I checked with the city. They don't seem to care to check their work or if the project is moving. I spoke to Brian Gaeta who convinced me that Baker Electric had experience and would complete the project when other companies would keep me waiting. Instead, Baker Electric has done absolutely no work in four months. I'm very disappointed. I should have chosen another company.

Baker Solar can become your worst nightmare!

BAKER SOLAR CAN BECOME YOUR WORST NIGHTMARE!! THEY CERTAINLY BECAME MINE IN 2020!! I did my research to a reasonable degree and concluded that Baker Solar sounded like the best choice for solar. They “sounded” that way because the salesman, Donald I., made false and inaccurate statements to us when we were in his presentation. Specifically, he assured us that our new Baker Solar system would be “monitored” 24/7 and even if some leaves covered a portion of 1 panel and it failed to produce properly, their company would immediately notify us and we or they could address the issue. THAT IS A LIE! Baker Solar DOES NOT HAVE EVEN ONE PERSON OR ANY IN-HOUSE SYSTEM THAT WATCHES ANY OF THEIR SYSTEMS. At that time we did not know that, so we signed the contract and Baker designed and installed our $52,000 system. All appeared to be doing well until this past December when we received a final adjusted bill from SDG&E for $3,800! When we called Baker to ask for their help in understanding how this could be, They tried to communicate with our solar system from their office but could not….the system was broken. IN FACT, AS WE ULTIMATELY FOUND OUT, IT HAD BEEN COMPLETELY BROKEN AND COMPLETELY INNOPERATIVE SINCE JULY 2020! 4 MONTHS AND NOT A WORD FROM BAKER SOLAR! So they sent a technician, who found that their 60amp breaker had EXPLODED, CAUGHT FIRE inside our electric panel and had destroyed several other breakers for our house. I have what is left of those breakers….which is not much! WE ARE BLESSED THAT OUR HOUSE DID NOT CATCH FIRE AND BURN BECAUSE OUR ELECTRIC PANEL IS IN THE PANTRY OF OUR HOME….RIGHT IN THE MIDDLE OF EVERYTHING FLAMABLE. The original technician replaced their solar breaker but did not have a clue as to why the explosion and fire took place. I WAS VERY UNCOMFORTABLE WITH THEIR LACK OF AN EXPLANATION AS TO HOW THEIR SYSTEM HAD FAILED SO SPECTUCULARLY. So they sent a second technician. He cleaned the contacts a little but he did not know why the system caught fire and stopped working….maybe a bad breaker he told us. But the third technician never even came to our home…he just looked over the reports of the previous two technicians and declared it was absolutely an oxidized (corroded) bus bar…end of story….close out the complaint….nothing more going on here! Except he forgot to factor in the fact that I spent my entire working career as a master metallurgist and his explanation was totally bogus and untrue. I called him out on it and explained why he was wrong, but he never responded. So I ASKED BAKER SOLAR TO CHANGE THE LOCATION OF THEIR 60 AMP BREAKER TO THE OUTSIDE LOCATION WHERE THE REST OF THEIR SYSTEM IS LOCATED. FOR TWO WEEKS THEY TOLD ME THAT WHAT I WANTED WAS NOT GOING TO HAPPEN AND THEY WERE NOT GOING TO DO IT WITHOUT CHARGING ME! I am no electrician but I had to tell them how it was easily possible to do. Finally they came out and did what I had asked for. It took 1 man 30 minutes to make the correction.

Baker Electric DOES NOT MONITOR YOUR SOLAR

Baker mentions that they have a monitoring of your system through SolarEdge. Baker Electric does not do any monitoring. If your system goes down for 6 months and you do not know it, they will not inform you and will not reimburse you any of the $$$ SDG&E would buy back. I had a 3K electric bill after two years of bills being $140. I had believed they were monitoring my system. They would not do anything about it but paste their contractual agreement.

Very Unsatisfied

I contacted Baker Solar Electric In 7/16 and met w/ their Sales Person. We discussed our current and proposed projects at length. We advised him we're immediately installing a new electric heating/cooling system and a electric water heater. The Salesperson told us they had designed a system to meet our current needs and had been over designed to meet our proposed project. He also stated we could add additional panel as some of our projects were projected in a 2-5 year plan. We purchased the system for 28,500.00. Turns out we received our first "true up" bill for $1200.00. We contacted Baker and they say the system is underdesigned by 50%-77% and want us to purchase a second system for over $23,000.00! My neighbor purchased at the same time and is having the same issue. They've told them they must purchase a second system after having the system 1 year. Buyer Beware!