Alternative Solar (Out of Business)

VERY SHADY - No solar after 7 months

We signed in February 2022, it is now September 2022 and the solar panels have been on for months but the inspection has failed twice. The company won't return calls or emails and always say that their phone system is down. They do not hook up per state code (such as they put non-weather proof hookups on our roof which had to be completely redone. They didn't show up for their appointments when I rearranged my day 3 TIMES to be here when they needed me to be here to let them into my garage. We have paid double for solar and electricity during one of the hottest on record.

HORRIBLE!!!!!!!! STAY AWAY!

Went with this solar company and REGRET my decision 100%! They came to install my panels on June 27, 2022. It is now 09/07/2022 and we still are NOT activated! Alternative Solar called to let me know that we failed an inspection that NEVER took place and that is what is holding us up! First red flag should have been when they called to deliver my panels 2 weeks AFTER they had been installed already! They have not upheld any of the things that they told us about! We still have our light bill to pay monthly AND now we have the panel payment to pay at the same time! This company is a joke! Can NEVER get anyone on the phone when we need to, we always get told, "someone will call you back". They will call when they need something but never when we are trying to get an update! They told us that our electrical had not been completed, all the electrical was already installed! The guys that installed our panels left trash and screws all over the yard. There are water bottles stuck under the panels on my roof that the installers left there. This whole process has been a NIGHTMARE!

Over promised, under delivered

The sales guys made solar sound so great and had bonus add ons that convinced me to but. They said we would be up and going in a few months. 5 months later the panels have still not been activated. We were supposed to get some trees trimmed and new insulation in the attic as well, but I'm not holding my breath. I would not go with this company for solar. I would also record the sales talks and get the promises in writing. I'm having to email a few times a week just for them to cover loan payments since the panels are not active.

Avoid this company

Communication is extremely poor. They state they will call-back and do not. They do not respond to emails. Their website is basically non-existent now as they've taken down all contact information. Their published phone numbers go to voice mail. Oh an the solar itself? Over 8 months and counting for them to complete install.

Do Not Get Involved with this Company

We have a solar system that has yet to be connected to the grid. The company asks us to provide everything to move forward. They are suppose to have an inspection and provide that to our energy company. That has not happened since the late April installation. They have not been to the house since. They have asked us to photograph our electrical connections. We are at a dead stand still with this company. We are however expected to begin paying for the non-functional system. In addition during the installation we had damage to our home, our pets where allowed out of the yard and we had to clean up trash, installation items and a left over pallet. I also work from home and the noise of the heavy footsteps and dropping of materials was horrible. I would be very surprised if we avoided any roof damage. This has by far been the most drawn out and unprofessional installation of any service we have ever encountered. We do plan to voice our concerns and opinions about this company as far as we can take it.

very very very bad company to do business with

i cant explain my frustration level dealing with this company so I strongly advise to not deal with them and save yourself the pain.

Poor Service Poor communication!!

I signed up for solar with this company back in March. The panels were installed same month. I was told they would be up and operational within that same month! Almost 4months and 4 payments later on this and they still can't get them connected and functional! I have spoken to nearly all Account reps! Always same thing from them! 'Someone will call you back'!! This is complete BS! I paid for a service which I have not been completely provided with! I have demanded they reimburse me the money wasted so far and have yet to hear back! I have emailed Eddie Joseph as of yesterday and still waiting on a reply! I am about ready to get lawyers involved in this!! I don't need all this stress from all the back and forth from them!!!!! STAY AWAY FROM THIS TRASH COMPANY!!!!!

Terrible customer service - stay away from this company ! ! !

This horrible saga started in March now July and still no solar energy connectivity. - Speaking with customer support and the same script . . . I will let the PM know and someone will get back with you . . . - Ceiling damage and took almost two months to repair after countless phone calls, text messages, and emails. - Barely any email or telephonic communication unless I initiate it. - No updates unless I request some and even then it is waiting on someone to send/call. Requested reimbursement for initially two months of no connectivity and now on month three. Of course the same old script will let the PM know and nothing Granted the first 2 month (60days) were the ones in which the solar panels were supposed to be completed. Now 5 months later and nothing . . . other than a headache trying to deal with this. Truly recommend - JUST STAY AWAY FROM THEM

Havent completed the job.

I have been waiting for three months to get my inside panel installed. They lied to me on four separate occasions, including today, telling me they would be coming out, but no one showed up. I think they have even started screening my number because I have issues contacting them during their business. They say they schedule an appointment, and no one shows up. If you live outside of San Antonio, don't use them because they don't want to finish the job. I will be reporting them to the better BBB and a possible lawsuit.

Very poor solar company

We have been waiting for this solar company to finish the install and connection of our solar panels for about six months. They were supposed to finish the job today and did not do so( they were also here on for other occasions and have yet to finish). AEP told us that they did not even run the grounding rod to the meter can which is required and that it will not pass final inspection. Also stating that they know better and this is not the first time this solar company has done this. They charged us for an attic run and did not even do it. On top of all of that our payments start this month and our solar panels are not active. This is the worst company to work with especially when it comes to communication. DO NOT USE THIS SOLAR COMPANY!!!!

Breach of contract

Failure to connect solar panels system on to the meter, this has been ongoing for about five months and we have done our part to fulfill our contract agreement by making all our payments to GoodLeap