Alba Energy

Things started off good, but right around 6 months in my solar panels stopped working. It took 3 full months of Alba and Tesla going back and forth about how to actually fix my issue before I had solar again. Then despite me having to wait 3 months for a fix, Alba energy offered no form of compensation. I guess it’s just screw the customer in their eyes. So disappointing. You’d think that if it took you 3 full months to fix one set of solar panels, ad a business you’d want to do right by your customer, but that’s not how they do business. Good to know, and good to let everyone else know. If you have options at solar, look elsewhere. These folks do not care about you really.

We invested $30,000 in a solar array system from Alba Energy, and while the installation process was smooth, our post-installation experience has been disappointing. Our initial point of contact was Craig, an outstanding salesman who unfortunately has passed away. Craig was exceptional; he worked with us every step of the way, handled all documentation, coordinated with our contractor to get the right angle for our carport installation, and assisted us with the solar credit information for our accountant. We can't say enough good things about him. Our array performed well for about a year, but then a couple of panels failed. We attempted to contact Craig only to find out he had left the company. Our new contact was Michaela, and the experience was completely different. Calls were not returned, and it took months before a subcontracted group was sent to do a warranty replacement on the panels. A non-producing panel equals money lost and a decreased return on investment, which solar is sold as. After another five months, three more panels went out. Again, contacting Alba for warranty service was a nightmare. Calls and emails went unanswered, and Michaela's occasional promises to get someone on it led nowhere. After months of frustration, we finally contacted another Enphase installer who could help. We transferred our warranty to them, and they promptly replaced the panels. Since then, our system has been running strong. Unfortunately, Alba Energy fits the mold of many companies that plague the solar industry. They'll sell to you all day but abandon you when you need service. You're on your own.