Alba Energy

Alba Energy has completely failed to honor their warranty. After multiple emails and calls, they stopped responding altogether, leaving unresolved issues with my solar system. Extremely disappointing service and lack of accountability and employee professionalism, and absence of management. I strongly recommend others think twice before trusting this company with such a major investment.

We were very excited to install solar. Alba sells it well. We’ve had our panels for years. But we recently started to get a dip in our output. I’ll admit. I didn’t notice it. But once I did, I started reaching out to them. I get it. Reboot. So we went through that. They literally don’t answer phones. And they barely respond to emails. I’ve called. Written. Left voicemails. Warranty? What good is a warranty they won’t honor? The wiring they sold with the system appears to be falling apart. Great! Am I supposed to climb up there and fix it myself? So here goes another week with no response. Another week with partially working solar. Another week where I’m wondering if they’ll actually honor their warranty. Probably not. Do not even know what to do or where to go next. I’ll tell you. Go to the next company. Save yourself the hassle. I’ll probably have to get a lawyer.

Things started off good, but right around 6 months in my solar panels stopped working. It took 3 full months of Alba and Tesla going back and forth about how to actually fix my issue before I had solar again. Then despite me having to wait 3 months for a fix, Alba energy offered no form of compensation. I guess it’s just screw the customer in their eyes. So disappointing. You’d think that if it took you 3 full months to fix one set of solar panels, ad a business you’d want to do right by your customer, but that’s not how they do business. Good to know, and good to let everyone else know. If you have options at solar, look elsewhere. These folks do not care about you really.

We invested $30,000 in a solar array system from Alba Energy, and while the installation process was smooth, our post-installation experience has been disappointing. Our initial point of contact was Craig, an outstanding salesman who unfortunately has passed away. Craig was exceptional; he worked with us every step of the way, handled all documentation, coordinated with our contractor to get the right angle for our carport installation, and assisted us with the solar credit information for our accountant. We can't say enough good things about him. Our array performed well for about a year, but then a couple of panels failed. We attempted to contact Craig only to find out he had left the company. Our new contact was Michaela, and the experience was completely different. Calls were not returned, and it took months before a subcontracted group was sent to do a warranty replacement on the panels. A non-producing panel equals money lost and a decreased return on investment, which solar is sold as. After another five months, three more panels went out. Again, contacting Alba for warranty service was a nightmare. Calls and emails went unanswered, and Michaela's occasional promises to get someone on it led nowhere. After months of frustration, we finally contacted another Enphase installer who could help. We transferred our warranty to them, and they promptly replaced the panels. Since then, our system has been running strong. Unfortunately, Alba Energy fits the mold of many companies that plague the solar industry. They'll sell to you all day but abandon you when you need service. You're on your own.

they never fix problems

Made several calls to this company to fix an issue, they always say "someone is going to call you back" and they never do. It has been 6 months and they still have not called me back.

I can’t say enough good things about the folks at Alba Energy. They were great to work with, always responded quickly and kept me abreast of what was going on. David explained the process in a way that I could understand. I’m very happy with my system. Having the battery backup gives me peace of mind. The phone app is awesome and shows me where the energy is coming from and going to and how much I’m using and the battery level - all in real time. And, Alba’s quote was considerably less than two other solar contractors I contacted. Some contractors are taking advantage of people, but not the folks at Alba. You won’t be disappointed.

Not so great anymore

I’ve been an Alba solar energy customer for some years now and have not had any problems until now. 2 of my panels are not working and I have not been able to actually talk with anyone . I have gone through the answering service they transfer me to someone but no one ever answers. Take down my information and then get an email from someone but that person seems to only answer emails every so often ? So do I recommend Alba Solar energy to anyone right now …

Satisfied with Alba and the function of my solar panels.

We turned on our solar system on October 30, 2018. Satisfied with Sheldon Wilkinson and Sara with all of their help from the get go. Sheldon answer all of our questions. He has taken the time to stop by to check on us. I'm very satisfied with our system. It is a positive investment. 100% Satisfied with Alba Energy.

Great people, great product

Our journey into solar started with a knock on the door. Brenda gave us a thorough explanation as to how solar energy might be right for us, and presented us with a well thought out and balanced plan. In the long run, we save money and we add value to our home, all while reducing our carbon footprint. As our interface with Alba Energy, this awesome door-knocker Brenda worked with us every step of the way, through determining if solar panels were right for us, working with our tight schedules during installation, through inspection, and finally (yay!) activation. Though the timeline from installation (August) to activation (October) was a bit longer than we had anticipated, we have been thrilled with the customer service we have gotten from Brenda and Alba Energy Katy. The panels are practically invisible. I can't wait to see our new energy bill.

Dream Come True: I Always Wanted Solar Panels

Got our panels installed, and they are up an running. So excited to be generating solar electricity. Abraham worked with us closely answering tons and tons of general, and then very specific "what if" questions in the weeks prior to deciding we wanted to move forward. No pressure, just informative, while we made our decision. Very transparent. We ultimately decided it was a win-win, and went forward. It really is not expensive! I was shocked at how affordable it actually was. If interested, reach out to me (I'd love to answer any questions) or the Alba Energy team. Love the team, their communication and professionalism. Paperwork, licenses and registrations were explained thoroughly. Glad to know we are in sync with all necessary regulatory boards. They've earned and kept my trust.

Only wish I could've done it sooner!

I originally met with Alba Energy over a year ago but like many other people I was skeptical, the "too good to be true" sirens were going off, so naturally I decided to wait. 3 rate increases later enough was enough, I called them back to see if they could give our home a second look and could not believe they remembered me! After meeting with one of their representatives and going over everything we didn't hesitate to pull the trigger this time! What impressed me the most was the level of communication they had with me, I would consider myself needy so their willingness to help every step of the way has been amazing. I have already shared my experience with my friends and family who are eagerly awaiting their installation! Thanks for everything team Alba!

Alaba Energy was Fantastic! Smooth process all the way through.

The whole team at Alba Energy was very professional, kind, and patient while me made an informed decision to move to solar. Eric was especially helpful through the process. He always answered my calls and texts in a prompt manner and took care of whatever issues in a timely manner. The experience was great! I recommend them to anyone looking to invest in solar. Paul Ricotta- Austin, Tx

Fantastic Installation!

We had a wonderful install and process of getting our solar done. They kept us informed via email and any questions I had Amanda Adair was a phone call away. Highly recommend this company. They were on time, very fast and our power was out exactly what they said for install.

Install final

JJ helped us out well and alba energy is very helpful and easy to follow very satisfied and happy

Most Upfront Company I Talked To

I started researching solar a year before we had our system installed. I talked to literally 20 different companies and got quotes from 5. Two of the companies (Alba being one and this grumpy old codger guy being the other) quoted me what turned out to be the correct system size, the other three oversold how many panels my roof would fit by about double. Graeme at Alba answered my questions (and I had lots of them) quickly and concisely. When I finally decided to proceed with Alba, they walked me through the paperwork, including making sure I got what I needed from my HOA and dealing with Velocity Credit Union (which was not fun). I needed my system installed by the end of the year for tax reasons and they were able to get it done from signing to installation in a matter of weeks. The install was quick and I actually didn't even realize they were here at first. They left no trace besides the actual system. On the tax credits, a lot of the companies I talked to calculated my federal tax credit based on the entire cost of the system - even amounts covered by other rebates. Alba explained that instead of inflating the size of the federal tax credit so I didn't get any surprises when I filed my taxes. Overall, a great experience. The system is producing as promised and I like the monitoring app that let's me see how each panel is functioning. They've also been really responsive with questions I've had after the fact! Definitely would recommend!

Making your own electricty, whats not to love!

Incentives, rebates, making your own electricity, whats not love about going solar. Cannot say enough great things about this company. At every step of the way we always had someone to help/guide us, nothing was ever hidden, everything explained well and exceeded our energy needs. Amazing feeling putting power back on the grid and saving money to boot. On they day of the scheduled install we were only without power for 4hours. They finished that day and CPS was given 2weeks to certify and activate after the notification. Now able monitor overall production and performance of each element and with the energy packet we got I can now find my troublesome appliances/devices that are using to much energy. My biggest advice I can give regardless who you go with, do the homework, get a few quotes and be truthful.

Great Job!

Alba Energy was communicative and professional every step of the way. I really didn't know what to expect when we decided to move forward with solar panels and solar panel installation. But, I'm really glad that Alba Energy was the company that we went with. They are efficient in the installation process and have communicated with us regarding every step of the way! I highly recommend this company!

Solar System

Alba has a great sales person Jennifer took my electric bill and came up with my solar panel needs. . My electric meter has been running backwards since the install. The installers are very professional and very proud of their work I was impressed with the outcome.

Fantastic Job Under Difficult Circumstances

This is my second installation with Alba Energy and this one was very difficult due to variances required and having to deal with Sunset Valley and the City of Austin. Without Alba Energy's help the project would have not even been possible. They handled everything with both cities and Austin Energy. Once they got the approvals in place, Alba shepherded the project from design to installation. They installed a large system for me which was complicated by having to place the panels on a structure 150+ feet from the electric panel. Everyone at the company was super helpful and their customer service is unmatched in today's times. Alba charges very competitive prices and you can trust that the system they design and build will be effective, efficient, and at the right price. I can't wait to do another system with Alba.

Owner

Excellent Service

Professional Service

I had been looking at installing Solar for some time but had been put off by a company giving me far too much sales pitch and not enough facts. Alba Energy just took a years electric bills then came and presented a proposal giving me all the facts and benefits. There install was on time, professional with helpful team. there were no hitches. When the Austin Energy inspector came he was most impressed with the install and took time to point out their workmanship. He said it was one of the best installs he had seen. The follow up has been excellent and I would happily recommenced them to me friends and neighbors (which I have already done) with no concerns

Outstanding Service

We had a 7kW solar panel system installed by Alba Energy in late January, and can’t say enough good things about these guys. We did our research and had 3 other companies give us proposals and meet with us. From the very first call with Alba, we had a much more comfortable feeling than with other companies we had spoken with. They seemed more focused on helping us make an informed and educated choice rather than just sell. Tyler, our sales consultant, talked us through the proposed main components of our system (LG panels and Solar Edge inverters) and explained the reasons behind Alba’s recommendation of these products/manufacturers. The final price for the system was comparable to the other companies (with the exception of one who was clearly a low-price, low-quality outfit), and that made the decision to go with Alba a no-brainer. Alba helped with all the paperwork for the Austin Energy Solar Rebate, the Financing Application and even worked with our HOA to ensure that our system met their design requirements. Other than sign a few documents, we barely had to lift a finger. Amanda and Kelsey were really helpful in keeping us informed throughout the process and making sure we had realistic expectations around timelines. When it came to the install day, the crew did a great job. Tomas, the project manager, talked me through the basics of how the installation would work and how the main components operate. The installation only took around 6 hours, and the crew were tidying up and getting ready to leave by mid-afternoon. I was really impressed with the professionalism of everybody who worked on the solar system. I’ve had plenty of contractors work on my property in the past, and these guys were amongst the best. All the little details like clean company trucks, matching uniform and safety equipment showed that they truly cared about their work. They left my property immaculately clean. About 2 weeks later Alba came back out for the Austin Energy inspection, which passed without issue. This allowed them to turn the system on and connect my monitoring system. All in all, great experience, great company. Looking forward to years of savings on my electric bill.

Residential Install

From San Antonio, I called Alba in Austin, TX. Tyler Miller explained and walked me through the whole energy/solar process. He was quite patient with me and did not try to up sale particulars that I really did not need. I received the correct system for my home. To make a long story short paying $32.00 a month is a lot better than paying more than $200.00 a month for grid energy.

Dress for Success Houston values Alba Energy!

The Team at Alba Energy is top-notch! They are not only knowledgeable, but guide you through the process in a professional and courteous way. I would recommend Alba Energy to anyone that is looking to get solar panels, or even learn more about the impact of having solar panels installed. They are fabulous!!

Great Job !!!

BEST Contractor experience I ever had !!!!!!!! I wanted to take advantage of the solar rebates and solar tax credits so i contacted seven different solar companies.  Most didn't even get back to us. Alba Energy contacted us right away. The salesman, Kyle started the education process going thru the many options available . He was very knowledgeable and patient. He even came out to my house several times bringing the chief electrician who climbed on the roof to measure the space and angles need for the design, then a third time to bring the project director who walked the entire site to make sure everything in the design would work. We went through 5 or 6 different redesigns to make sure I was satisfied and getting the best system to meet my needs and price range. I actually ended up putting all the panels on a remote building to get a larger system to supply my house. Alba even helped me get financing with Sun Gage solar loans..  Alba got started right away after contracts were signed online. They kept me updated on the everything, and did all the paperwork needed to get the solar rebates through Oncor and the system approved.  They even set it up so that I can check the output from my system online and with an app on my smart phone. i am very happy with our solar system and with their work. They are highly recommended.

Austin's Best Solar Company

We didn’t wanted to lose out on Austin Energy’s solar rebate so we contacted seven different solar companies.  Most didn't even get back to us. Alba Energy was the only one to get up on the roof and take measurements to figure out how many solar panels would fit.  Alba got started right away after contracts were signed. They kept us updated on the everything.  They even set it up so that I can check the output from my system on an app on my smartphone. We are very happy with our solar system and with their work. They are highly recommended.

Best choice for solar in Austin

I chose Alba Energy for solar on my home in Austin because of a recommendation from a past client. They lived up to my expectations. Chris Burton did a walkthrough with me on the solar panel installation and came through with everything he promised. It was easy to work with all of the staff. Every bill I've had since February has been negative, allowing me to build my credits for the expensive summer months. The solar system is producing even more than what had been estimated.

Installed Solar Panels in November of 2015

I installed 36 solar panels on my home in November of 2015. The company that installed them, Alba Energy, did a fantastic job. In January my electric bill was $8.00. In Feb and March the local electric company owed me $20.00! I did have an issue with a panel last month and Alba completed the repair within two days. Outstanding customer service!!!

outstanding company with outstanding customer care

It was a long road from the thought of going solar , to today having my installation in my rear view mirror. This journey has allowed me to spend time/working with 4 different companies. Knowledge.... Need of became crucial as I bounced from the false promises of solar install companies who filled me with unreal expectations. Alba Energy's staff's patience and knowledge shined in comparison. It has been a fine line of cost effectiveness of making my decision to go solar a reality. The people at Alba always used the attitude of wanting the customer to be 100% satisfied ! My project manager told me that her joy was to be able to say" problem solved" , and she went extra miles to find me financing that was acceptable with excellent terms. The equipment recomended was fist class as I learned from countless hours researching on the web. The crew that did the install were awesome and left my home without a trace of the work they did. I am so grateful to have made the decision to go with Alba. When going through the stress of a major investment of my biggest investment customer care - knowledge - professionalism brought the reassuring comfort to my family and I . A big thank you to Alba Energy. Ya'll rock the Solar world !

Very professional installation, very pleased with service

We did a lot of homework before purchasing a 7.7K system, including a thorough review of several companies in the area. Must admit, we were at first a little apprehensive about considering a "new" company but knew from our homework that Alba was formed in our area when Circular spun off its residential activities. Alba did an excellent job throughout the process, including helping us choose the right size system, best value components for our application, and most efficient connection to our power. Their communication throughout the process was excellent. We highly recommend them.