YSG Solar

YSG Solar is the worst company to exist. Be cautious to their contract practices. They breach contracts and are nothing more than a fraudulent corporation. They sold me cheap solar panels with their bait and switch tatics. Company filed bankruptcy couldn't recover loss from federal court. Beware!!!!

POOR customer service

We're the house owners and YSG installed solar panels for us in 2015. However, they never closed out the open permit with the Town of Oyster Bay. Right now we are trying to sell our house but can't close because they failed to complete their job properly. We will be asked to take out $10-20k to put in escrow if we want to close while trying to get this resolved. When we reached out to YSG, we were told that this wasn't their priority. This company has no accountability and credibility. Do not trust them.

service post instalation

Unfortunately we used YSG solar to install solar Pannel for us in two phase; and after finishing they are not responding to email/call for any service question and we need to find other company to take care of our system now. Never ever recommend using this company, be careful what you put yourself in by choosing them and I found a lot of problem with our roof due to their installation and anyone goes to my roof is shock with the way they did it!!!!!!!!!!!!!!!

YSG did a stellar job on my solar project. A neighbor of ours had a system installed by them and we were curious so we called them up. Our salesperson was very non pushy, informative and to the point. 6 months later and our bill is 1/4 of what it was before having solar installed. Just finished claiming our last solar tax credits and couldn’t be happier. Definitely recommend.

My solar system stopped working and now I can't get in contact with them. (Called for months and emailed them)Use another solar company if you don't want future headaches. I had issues with YSG for years, especially with the passing of permits and things related to the DOB. (Took a whole year and prob would not have been done if i did not get involved with numerous contacts to the DOB) My consumption meter stopped working a year ago and they refused to fix it, they offered to send me a check to have someone else fix it but it's been a year and still no check with multiple follow ups. Now my solar panels are no longer working and I am stuck with no support. I'm a person that never likes to leave a bad review, because i don't believe in reputation shaming. But YSG definetly deserves the 1 star. Stay away from YSG. Wish I never did business with them. NO INTEGRITY WHATSOEVER.

YSG SOLAR - you don't save anything doing business with David.

David Magid and his company YSG solar has been dragging their feet and avoiding an install of SONNEN battery for my residence. It's been 4 plus years of false promises, shady work and unqualified people trying to patch up a totally dysfunctional business. Please don't do any business with YSG solar. If there was negative rating available --- YSG SOLAR is a perfect candidate to get one.

No support from the installer, lies and breach of contract

Unlike many of the horrible reviews (posted literally everywhere), we actually did get our system fully installed by YSG Solar, and even with **their two years of delays (and two failures) for the electrical inspections**, I was willing to let bygones by bygones since we had a working system at the end of it all. Promises were not kept, but we didn't want to keep fighting and we thought we were set since the contract literally states that all major hardware had a 25 year labor and performance warranty from the manufacturer. How foolish we were to trust this company. Last month, our system just stopped working (no power generation at all), and after looking at the inverter (the brains of the solar system), it was very clearly a HW issue with it (literally, the inverter states "Error 18xB7 HW ERROR). So we naively thought we could get ahold of YSG Solar to work through the warranty process. However, after two weeks of constantly being ignored (through dozens of calls and multiple emails) I went straight to the inverter manufacturer, and that's when everything went from bad to worse. What we received was not a 25 year, manufacturer-warrantied, labor and performance-included system, but a 12 year parts-only inverter warranty. We've had to manually set up the RMA, and it will cost us two grand(!!!) to have someone else install the inverter. What's worse, YSGSolar still refuses to talk to us at all, and it was only after the BBB stepped in that we even got any response at all (and of course, the response was basic lies and fake "let us know how we can help" offers that they have no intention of following through with. We now have to pay that $2000, AND file for arbitration, AND deal with zero support at all, even after having been promised 25 years of peaceful power generation. They do not follow through with any of their promises, and after reading everything else others have stated, I find it an unexpected blessing that at least we're not in a worse state. In the end, the only nice thing I could say at this point is that if I could rate them negative stars, I would probably still only rate them zero stars instead of negative, but that's only because we got lucky and somehow our system actually got completed. But their false promises and lack of support will screw you over if you use YSGSolar, so don't. Save your money and go with another installer.

Great Company

For the past two years I have been saving and question I have they always answer. I don't regret this decision I made by switching to solar panels. Customer service was a great experience.

I got ysg to install my Lg solar panels about a year ago. I have no complaints what so ever and I highly recommend to any one who would like to save on their electrical bill. The customer service was very efficient and professional from start to finish.

You Save Green solar has been the best choice I made. The Installation process was smooth. The staff was very respectful and very professional. I Highly recommend them if you want to save green.

YSG is so efficient; cost friendly and environmentally friendly. So easy to install also! I am looking forward to more business with them in the future!

I purchased the REC solar panel for my home in Queens back in July and I DO NOT regret my decision at all. I have not had any issues with the equipment or installment. It has been the best money I ever spent. They were affordable and beat competitor prices.

The Panasonic Solar is amazing

I Recently purchased the Panasonic Solar and the work that was done was outstanding . I am very pleased with the process and the money i saved with their offer . The construction was quick and simple with no issues whatsoever . Saving Energy never felt so good

YSG DELIVERS

Their customer service is top notch, staff is extra friendly, overall I highly recommend....

YSG solar did some work for me in Brooklyn and I must say I was extremely pleased with work and professionalism. The process was easy, simple & efficient. I would definitely be using them for any further work in the near future.

Total Fraud

They installed our panels in April 2022. Is is December 31 2022 and we still are paying ConEd. We have hired lawyers and they are not even responding to the lawyers. They promised our lawyers in October that they would be reimbursing us for part of the cost and we have heard nothing since. We have called the permit office in Yonkers and they have never received any paperwork or permitting from YSG. This company is a total fraud and disgraceful. NEVER USE THEM!!!!!!

SCAM COMPANY

These company is a big scammer. They rob you and leave you. Everyone should contact their local attorney General and file complain. Most of all contact Consumer Affairs. Chelsea, Ken, Raymond, Nadia, all of them are scammers. Be extremely careful…….find another company

BIG FRAUD

They are big fraud. They talk big to get you to commitment and than the fun part $$ as soon as you pay them, they forget about you. They dont pick up the phone. Don't believe me. Try your self call their main number and see. Most of the review are done by them with 5 star. The real review are the one with 1 star. The company YSG SOLAR AND ALPHA SOLAR is same company. They change name to deceive people. Be careful. DO NOT DEAL WITH THIS COMPANY.

YSG IS FRAUD !!!

KEN AND HIS TEAMS ARE FRAUD... AVOID THEM AT ALL COST IF YOU LOVE YOUR MONEY !! they will LIE to you to get your business and once you sign up they make you call the bank to get the funding approved after they HANG YOU TO DRY. system will not connect so basically you have solar that is out of order. ENJOY THE EXTRA LAYER OF STEEL ROOF !!!!!

SCAM COMPANY

WARNING DO NOT DO BUSINESS WITH THIS SCAM COMPANY!!! LOOK AT MY SCREENSHOTS!!! You're going to get stuck paying for a system that doesn't work I can promise you that! My solar system has been in need of repair since March 2022 (now August 30th 2022). Pigeons even made a home under the solar equipment installed on the roof because the technicians improperly installed the critter guards. I have a long email of back and forth to prove my claim and of course the long history report of my actual solar system. YSG Solar IS A SCAM! Look at all these fake accounts giving high praise to what is really a SCAM company. 99% of the reviewers here have less than 3 total reviews. Here's a few examples of the many outrageous excuses to not come out and repair my warranted system (screenshots attached): *MAY 31, 2022* FROM: Chelsea Watson-Operations Manager Hi Ashek, Our crew lead just came back after losing a baby and we are working on scheduling all of our service visits now, I will send you a date asap for when they can come troubleshoot. Thanks for following up, we can hopefully get someone there in the next 10ish days. *JULY 21, 2022* FROM: Chelsea Watson-Operations Manager "I'm really sorry to hear about the pigeons. I wasn't aware that the critter guards were left off, I will make sure the crew clears the pigeon homes out and replaces the critter guards when they come to reset the rapid shutdown. Our crew lives together in a big dorm and all have Covid for the second time this year. As soon as they come back, your home will be the first that I send them to. Thank you for being understanding, I realize this can be very frustrating. I look forward to wrapping this up for you."

Stay away of this solar installer

DO A FAVOR TO YOUR SELF, STAY AWAY OF THIS COMPANY. There is nothing good about this company. Most of the reviews here are thier own, look at their google reviews, you will find the real pictures. The promised solar will up and running within 6 to 8 weeks. It's been 18 weeks they installed the panels, No inspection, no solar power. They do not feel the responsibility to reply email, phone call goes to voice mail. I have to send email, text and call then might be getting any answer. And answer is excuse. Project manager even do not bother to give me any update. Every month making the payment for useless panels on my roof. What worse it can get!!

YSG Delivered a top knotch install

My wife and I went back and forth for probably a good 3 years before holding our breath and finally pulling the trigger on solar. We were inspired by the uncertainty of the pandemic, as well as getting very close (too close for comfort.....) to retirement age and wanting one less bill to worry about. We also wanted to take advantage of the Fed/State incentives before our tax liabilities disappear almost entirely. We ended up meeting Ken from YSG at a trade show last Spring and went back and forth with a few proposals before deciding on a system that gave us a little extra wiggle room if we add some appliances later on. Ken was able to have our roof measured remotely and give us the proposal via phone/email. This was important to my wife as she never wants to say no to anyone's face, lol. Luckily, we decided to say yes and signed a contract in Oct 2021. By the second week in November our 8.2kw system was installed, and connected to Con Ed by the second week in December. I wanted to wait until the summer production months to leave a review and am happy to report that my Con Ed bill has a substantial energy bank of KWH credits even this early into summer. We are extremely satisfied, the process was smooth/transparent and all I wish was that we did it sooner. I was also happy that we chose one of the smaller companies, although response time can be 12 hours longer than a company with a big call center, I also know I can speak directly with a human being who knows the details of my project. Would recommend YSG to friends.

YSG SOLAR - NO LIVECONTACTS AVAILABLE BY TELEPHONE

YOU MAY LIVE A MESSAGE TODAY ... DONT HOLLD YOUR BREATH FOR THEIR ANSWER OR CALL BACK OUR SYSTEM IS DOWNN SINCE 07-14-2022 LEFT MRSSAGES.. GUES ... RIGHT - WE;LL RETURN CALL IN 24 HRS ...

Poor Excuses for non performance

At first everything seemed to be going well and signed a contract on 12/15/22. I liked the proposal and the design it was of a better quality then others. The building permit was initially filed in March 2022. The Greenburgh building department asked for some more details in the drawing. I was told 1 month later that the permit was applied for again. After over a month, YSG did not know what the status of the permit was. I checked with the building department, and was told no permit was filed. I asked YSG what the was going on, and they said the business was acquired by Alpha Solar Group and the documents got lost in the shuffle and it would be taken care of right away. Two weeks later, I was told my installation date would be in 1 month on July 27th. The next day I checked again with the building department, and found that no permit was filed. I was told that they had an insurance issue, and would not bed able to file a permit for 30 to 45 days. On June 30th I spoke to the sales rep, Ken Decicco, and notified him that I am cancelling the contract for non performance, and requested a full refund. I also notified Chelsea at operations, requesting delivery notices and return receipts, neither of which were received. I paid YSG $11724 and have nothing for it.

Poor Support After The Sale

The installation of my system went smoothly. The electrical inspection took a few tries, but it went through. The final sign-off by the Dept of Buildings took over 3 years of repeated calls and inquiries. Delay seemed to be due to an issue between YSG and their expediter. It was unclear to me why I had to be so involved. Big problem has been that my electric production has averaged only 55% of what YSG's proposal predicted. Before I signed on with them, YSG assured me they would be there to help resolve any issues after the sale. They told me their production estimates were conservative so as not to disappoint customers. But this customer has been disappointed. And YSG has completely ignored my repeated calls, emails, and letters asking for help in trying to figure out why the production is so low. I would not recommend YSG.

Please with quality of work !

Worked with sales rep. Ken .Pleased with service and quality of installation .

YSG Solar

I’ve compared four different solar companies from the start, finally I decided to have YSG as my solar energy saving company. YSG have professional staffs that setting up everything for me from scratch to the completion! Everything thing was so smooth, I am waiting for the final inspection, even though it was a little bit long for the inspection! But their service is very good ! I would highly recommend!

We are very satisfied with the overall experience with YSG. Ken and team was very professional to walk us through the process every step of the way. Installation crew knows what they are doing and get everything installed within a day.

My Tesla is now being charged from the sun! thank you YSG Solar. In September we started searching for a solar panel company. My neighbor used another company that we met previously who came to our home to provide us an estimate. We started the process and after months nothing occurred, my husband ended up cancelling. We called YSG and within one day of calling we received the estimate. From the day the paperwork was signed until the panel system had been installed was just weeks. This was a big relief. It was not an easy decision for us to go electric with our car. YSG even installed our Tesla charger, they delivered on all of their promises and are a true professional company. There is nothing better than getting a $20 power bill.

My experience with YSG has been great. The whole process starting from the initial estimate to final inspection went smoothly. Their financing option was very clear unlike some others. The proposal was very detailed and clear. They took care of all paperwork and permits for us. YSG even sent a Roof pro when I was unsure about the life of our roof. Installation took two days only. The installers were polite and professional. Reaching people at YSG is as simple as making a phone call. I would definitely recommend them.