YellowLite

No support of projects post

UPDATE: Since posting my more negative review; Yellowlite has reassigned my account to another manager who seems sincerely committed to assisting me in resolving my concerns and addressing my needs. Brandon has reached out to me, explained current abilities to assist me in my endeavors and clarified what they would need from me (communication and time schedule from other contractors of other trades). I feel reassured at this point that Yellow-light would like to do the right thing and support me in maintaining their work as my needs are being addressed. Thank you! I contracted Yellow lite in 2020 to install a larger grid-tied commercial solar array on the roof of my single-story building after bidding the project to multiple contractors. Yellowlite was very responsive, provided good information and assurances of future support. During their initial site inspection, it was noted that the roof was dated and would need replacement/repair in the next 5 years; to which the team member (BILAL SAEED) informed me that this was no issue with the solar system, we would simply contact them and arrange to have the panels removed while work was completed and that they would then set them back up. This was in fact essential to maintain the labor and parts warrantees that were included with the initial installation. Fast-forward 3 years; It required 2 weeks to get a response back from Yellowlite to my service request to have the system moved for work and later installed. I contacted by phone (call center), email, and through the website. The reply back from JESSE VARNER was: “I apologize for the delay while I've been out of office helping in the field. We're currently focusing on helping folks get their systems installed before the end of the year, so the soonest we're scheduling system removals like this would be the spring. You are welcome to pursue other companies in the meantime, or you can reach us again in the spring for a quote if you're still interested in our assistance.” Through further communications, he confirmed that 1) this service is NOT included in any of the previous agreements, 2) anyone else doing the work would void Yellowlite’s warrantees. He has continued to refuse to quote a fee for his services (even in the spring) and then forwarded a generic link to alternative providers with a disclaimer that he is unfamiliar with these companies but that I should see if one of them can help me out. TRANALATION: We are only interested in NEW sales, we are NOT INTERSTED IN SUPPORTING our previous projects and if we can shift the warrantee of our product to someone else we’ll be happy to do that too! In the meantime, I still receive 2-3 emails from the company promoting referral incentives for recommending them, and additional products/services they wish to sell me! I can only RECOMMEND YOU AVOID this company if you wish to have the peace of mind that they will honor their warrantee and/or support their work. I will update this review with the information of who you SHOULD consider, once I locate a solar/electric contractor that knows how to support a solar array. If they offer to be able to get you work done this year note that they are LIARS: either they are lying to me, or they are lying to you and consider what that means when selecting who you contract to work with your home or business.

OK, needs to be more responsive.

I had a 5 KW system installed on the roof of my home in January 2012. I also requested that a battery back up system be installed. Total cost was around $24000 or so, or $17.5K after tax credit. For the first few years, it was trouble free. We got Mage solar panels and they have been great. However, it has been pretty painful getting a response from the company whenever there are issues. Cody, the sales guy who initially worked with me on the system, is a nice guy- but there is only so much that he can do when there isn't tons of communication between the installation staff and the customer. The battery back up system is functionally dead about 4 years after installation. I may have used it 2x during that span. I don't know if it would have lasted longer if the system was built differently. I don't plan to replace them. There was a part of the system which failed and they were responsive in getting it replaced about 2 years ago. Other times it has been a challenge getting responses, after the sale is done. They are a small growing company, so I understand the hiccups. And when I make enough noise to enough people, things get done- I don't think it should have to come to that. I will change this review if my experience changes, but in hindsight, I don't think that I would have invested in a battery back up system if I could go back.