Whidbey Sun & Wind

Terrible Service

Let me start by saying this is only the second review on a company I have ever submitted. The first was a siding replacement project where the contractor was so amazing and this one of a complete opposite experience. Our contract was signed in early June 2021 with an estimated completion of October 2021. THE PROJECT WASNT COMPLETED UNTIL May 2022! I have never seen so much finger pointing and excuses in my life. I was told that the batteries set for my job were used on another and now were unavailable. I actually inquired about cancelling at this point and was told I would be responsible for charges and their time to date. Keep in mind you pay over half the cost of the job upfront so they have you over a barrel. They didn't have the correct electrical panel so I had to settle with a panel three times the size needed that shows right in the bedroom. Oh, read your contract they are not responsible for drywall damage. They tracked so much mud across the carpet coming in and out with no regard. I guess my new inverter was faulty so they "trouble shot" many while leaving me without power for the day. We were often out of town and were given dates we needed to be here for inspections and such only to change the day of while blaming PSE and or everyone else. Then when they needed access I was forced to give access to our home while not being there and they felt it was also ok to give access to inspectors and such without my permission nor being there themselves. A very poorly run company with no regard for its customers. The responses I received from my complaints were the most condescending, rude, and arrogant responses that I dont even understand how a company run like this can stay in business. This is our second solar system and we chose them even though they were more expensive than other bids based on false promises of excellent workmanship and service; buyer beware.

Cannot Recommend: The Bad Outweighs The Good

This is an updated review, which I submit after Kelly K's response to the review I left when this story just started. Kelly left out some details regarding the rest of the story. My land-based array was installed Sept. 2017. Adjustments that needed attention due to settling were promptly taken care of under warranty by an WSW employee, whom I called directly. On 9/26/19, I noticed a different problem, however. One of my modules was shattered. I saw no evidence of impact from any foreign object, and I assumed that the module was defective. A WSW employee came out the next day and agreed that there was no evidence of impact. It took over a week for Kelly to send another employee to take photos of the bad module on 10/7/19. That second employee also noted no evidence of impact. The photos were sent to John F., owner of Itek, for his approval of my warranty replacement for a defective module. ON 10/11/2019, I RECEIVED A TEXT MESSAGE FROM WSW THAT STATED MY WARRANTY HAD BEEN APPROVED. So, John Flanagan agreed that there was no evidence of impact, and he sent me a replacement for the defective module. On 10/22/19, the defective module was finally replaced with a new Itek module. ALMOST 2 WEEKS LATER, ON 11/5/19, I RECEIVED AN EMAIL FROM KELLY SAYING THAT HE SUDDENLY HAD “EVIDENCE OF IMPACT” ON THE DEFECTIVE MODULE, AND HE WAS GOING TO SEND ME A BILL FOR TIME AND MATERIALS FOR THE REPLACEMENT. That is when I got upset and called the BBB and the WA State AG office. They were both interested in how Kelly would explain how he could charge me for a replacement that the manufacturer authorized under warranty and that he had replaced under warranty 2 weeks before. In trying to compel me to pay for the installed warranty replacement module, Kelly denied me my option to shop around for the best deal on a replacement. This was extortive behavior and a violation of my consumer rights. Kelly also had the replaced module in his possession for 13 days before he suddenly found "evidence of an impact.” This “evidence” was not seen by 2 WSW employees while the module was in my array; and, the manufacturer approved the warranty and sent the replacement based on photos of the module while it was in my array. After I stood up for my rights, Kelly backed down. Without any apology, Kelly said that WSW “will cover the cost of this replacement fully.” As far as the bad customer service during the month that it took to get the module replaced, Kelly has given his own excuses in his response. He conditionally apologized to me for his lousy customer service, and I accepted his half-hearted apology. The scene should have been over then, and I was ready to change my review to a positive one. Instead, Kelly came back and tried to charge me for a module weeks after my warranty was approved, and now he tries to make me look bad in his response to my review. Buyer beware.