Westhaven Power

Faulty systems

This company is not one you wish to do business with. They are liars all the way from the sales guy to the owner. Not a single person I’ve met that has system through them is happy with the quality of it and the service provided by westhaven. The warranty they offer isn’t a warranty. It’s just a meaningless sales tactic to make you feel safe with your purchase because they will not honor it at any cost. Don’t think the contract you signed or the in writing words from the salesperson mean anything. They have and will tell you the same thing, we will not honor it. 3 houses, 3 systems all with issues and every one of them told sure well send someone out at $200 an hour to look into it for you and then $200 an hour to repair. What happened to the warranty on everything for 25 years? Beware and shop around because this is the last thing you want to deal with when spending 40k or more is to get told to kick rocks when something goes wrong.

Worst

Do not get involved with this company, there is no management or knowledge of what they are doing. Scheduled a service for our generac 3 weeks out and we’re called the day before they can’t do the service because they’re not certified !!! Looking for a new company that will take care of their customers. Totally worthless and have had issues in the past !! Don’t deal with them!! Only headaches !!

beyond unsatisfied

I came into contract with West Haven two years ago and I still do not have a working system. It has never once worked correctly and still doesn't. The customer service at the office is not helpful at all even downright rude. Even if the system was fully operational, it does not and will not perform the functions it was purchased to do. The time-consuming work and unsafe conditions of construction were appalling. I could not be more disappointed in the company, the service and this product. You would think for almost 100k you would get what you paid for.

Want solar? Get a better contractor.

It's been five months and this system still doesn't work. WestHaven does not respond to requests for service. I contracted for a new roof, replacement solar system, and two batteries. the roof was never finished (since September 2021), the solar system produces half what my old system did at this time of year, and the batteries only seem to pull power from PGE. My PGE bills are about twice what they were before WestHaven. The roof is actually pretty nice, but unfinished gutters. The thing is, it was not done by WestHaven as they subbed it out to another company. The did up the price by $4000 after my old roof had been torn off. If you want solar go somewhere else. They are good at rhetoric (when you can get a hold of them), but lousy on service. I repeat...go somewhere else.

Tesla battery is bad

Was sold the Tesla battery for 20,000 pending rebate and it can't even back up the house for more than 1 minute on a power outage would have done better with a generator