Sunrun Inc.

For the fourth time Sunrun was a no show for a service appointment. This was their appointment they made to evaluate the performance of the system. Waited 5 hours for them to show up and nothing. Apparently they cancelled the appointment without notifying me yet the portal still shows the appointment. Unbelievable!

Wanted to make a post after working with the district manager, Anna Escobosa. Is a great salesperson and did an excellent great job. From not having a great experience with my other company, to having a better one now. I got all the information I needed with transparent communication on how to have the best solar experience and save money on my electric bill. With a local company. Big mahalo to Anna and her local office

I have a billing system that is dependent on paper billing. I do not use apps or emails to pay. I have my bills laid out in the order they are due. So this third rate company sends me the bill a week after it’s due. Now they are going to charge me for a paper billing system. I used Vivant and these jerks bought them out. I called but no answer. I am trying to not to use explicit language but these people are trash and I won’t recommend to anyone. Unless I don’t like you, then this company is great. For everyone else, don’t use them. Forget them. Save your time and money.

Call customer service number are the worse than any other company!!! And the solars panels are so cheap made!!! Only a few years ago and they are looking so old and discolored!!! Never seen like this before!!! I regret to signed up with them!!!

Risk of Damage to your home. I had a new roof put on the main part of my home and was charged production when the panels were not on the roof. I had to fight for credits, but did finally get them. Do not let them put panels ona flat roof. Weight, brackets are not on the roof trusses completely. Lots of people to answer the phone but field work is not good. Excuses. I had a leak around window and asked the panels be removed. They took 60 days. Excuse was they needed a permit. I personally check with the county permit office and no permit was applied for. After numerous calls and continued damage they removed panels 60 days later without a permit and extensive interior damage during a rainy period. Damage to bedroom, bathroom, den walls and ceiling. I had to repair at my cost. The original leak around the window was caused by a tennis ball stuck in downspout. My complaint is it took 60 days to remove panels Permit excuse or not? The panels were recently reinstalled over my garage to avoid serious damage if water leak occured again. The panels were placed back dirty and it appears the capacitar, not sure if that is correct spelling, is not working. Reinstall done without a permit. Second Tier Sub stated permit not necessary. Again, I checked with permit office this week and one as well as electrical permit required. I have had several service appts scheduled over the months and waited at home only to have no one show and find out it was cancelled. They do not call. Not everyone lives by their laptop. They use subs and then the subs use tier subs. I feel like I spend more time contacting and waitying for Sun Run then they are worth. They have a few good reviews and they are the lucky ones. I suppose it depends on who does the field work or how important they feel you are. Not efficient as a company.

I am a Sunrun customer in Puerto Rico, with a system installed by Freedom Forever and using SolarEdge equipment. Unfortunately, my experience has been extremely frustrating. Less than two years after installation, I experienced major production issues that required multiple service visits over several months. The problem was ultimately resolved only after SolarEdge engineers became directly involved in the troubleshooting process. For a few months the system appeared to operate correctly, but now I am once again experiencing production issues. According to the SolarEdge monitoring platform, several panels are showing little to no production, and overall system output has dropped significantly. What concerns me most is that I recently opened a service ticket, and after a remote review I was informed by email that the system was operating properly. However, the monitoring data clearly shows multiple panels producing either zero or only a few watt-hours while neighboring panels are producing normally. As a customer in Puerto Rico, where electricity costs are high and reliable backup power is extremely important during hurricane season, this situation is very disappointing. I invested in solar energy to gain peace of mind and energy security, not to repeatedly deal with unresolved production problems. I am currently waiting for Sunrun to properly investigate the issue and schedule a field technician. I hope this matter is resolved quickly, but based on my experience so far, communication and proactive follow-up have been major challenges.

The Petaluma office answered my questions and the panels are working well. Scheduling took a little time but the crew communicated on install day.

It has been over 5 months and all I hear from them is they need to inspect the damage for the THIRD TIME. The sales representative says he would take care of it for the first 2 months and then told me to contact customer support. Now the roof has been leaking thru the light fixture and damaged the ceiling. The attic insulation is wet now. My advice is RUN from SUNRUN.

My roof was left with holes after installation. I have been getting the run around for going on 6 months. Water came thru light fixtures. I had temporary repairs done. Sunrun sent an employee to inspect and he did more temporary repairs and told me he would report that the roof has extensive damage. Then Sunrun sent Absolute Exteriors to inspect damage. They reported to me the complete roof and insulation need to be replaced along with the ceiling. Now they said they need to send another company to inspect. The roof is less than 3 years old. The sales representative was so nice. I believed his story about helping Illinois by allowing a mini solar system on my roof. I am embarrassed that I believed his story. It is sad that a company like this can stay in business.

Just want to say thanks to Valentin and jose for taking care of my solar and battery installation had a great experience and smooth transition into solar, I would recommend them to who ever is thinking of having batteries and solar on their home.

Ben Malik with Sunrun came to my house and explain thoroughly the options for Solar. He was a fan of my dogs and my parent and didn’t seem to mind him giving him kisses anyway he was great and I just wanted to say I am a big feeling and looking forward to having Sunrun on my roof soon OK I did it

Good presentation of the facts and cost saving with solar.

Chris at Lowe’s Paramus I had a great experience with Chris during the recent check-in for my Sunrun services. He was very polite, professional, and took the extra step of offering batteries. His customer service and attention to detail were greatly appreciated.

Ben and Merlé were great! Low-key, no pressure, and very affable. The product also is a no-brainer. Immediately lowers your electric bill and guarantees low monthly payments. Great for fixed incomes and budgets. Sharon approached us at Home Depot. She also was friendly and very easy to talk to.

I started service with sunrun in 2020

Courtney was the best Sales Rep! Beyond professional and made the process so easy and smooth. Thank you!

Ben is very informative and pleasant to work with. The experience was very understandable. He left no questions unexplained.

Courtney was friendly and kept us informed through the whole process. We’re saving a bunch each month and appreciate the great service.

I am happy with the service they were quick and very friendly! They even came earlier to install! They were very supportive and communicative.

Very professional and helpful.

Sunrun lied about the rebates and about installing a new electric panel. They told us to lie to con ed about getting a tesla to get extra panels. We did not dothis. They sent techs out in high winds. Then they sold our data and now i get a ton of spam. I know it was them because on our paperwork they mixed my phone number up with my spouse name, so I know exactly who did it.

Hello Everyone, Please Do not buy or lease Sunrun solar. They are scamming you. They did it to me as well. They said all warranty and all shit they will handle includes maintenance. You will be saving this much and all. I have not saved any single penny and on top of that they are sending monthly bills. When marketing person came to me he said we will handle everything. When I talked to their customer relation manager, " He said we are not responsible for system is working or not. We track the system but it will take time to resolve the issue. Also, if system is not working still you need to pay and we will asset the system every 2 years and then we will refund." This is fraud and you guys should aware of it. They are taking your sign on all pages and nobody wants read those small letters terms and conditions. This is fraud!!!!! Be alert!!!!

If you enjoy being lied to and taken advantage of this is your company. They are liars and cheats. They do not inform you of any potential problems until they are already attached to your home and your bank account, costing you thousands of dollars in unforseen issues. Then when you need their assistance they pass the buck to every other incompetent employee with no resolution in sight. BEWARE, BEWARE, BEWARE. NEVER EVER DO BUSINESS WITH THIS LOWLIFE, GREEDY COMPANY.

I have had nothing but problems with this company. Unfair trade practices used by salesmen. Highly dissatisfied.

Over the course of less than three years, my Sunrun solar panels failed to function for extended periods on two separate occasions, each lasting several months. What made the experience particularly frustrating was that during one of those outages, the company was apparently aware the system was not operating properly and never proactively notified me. When I contacted customer service repeatedly for assistance, I consistently received polite acknowledgments that they “understood my frustration,” but little to no meaningful progress was made toward resolving the issue. I requested that a technician be sent to repair the system, only to be told that I did not have a performance guarantee and would therefore need to pay for the service call myself. This information turned out to be incorrect. After I continued pressing the issue, Sunrun eventually acknowledged that I did in fact have a performance guarantee and finally scheduled a technician. By that point, the panels had reportedly not been functioning for approximately six months, despite my numerous calls over many weeks simply asking the company to repair its own product. After the system was finally repaired for the second time, I requested reimbursement or compensation for the months during which the panels were not operational. A representative informed me that I would be eligible for a performance guarantee review in 10 months. Given the length of the outages, the repeated service failures, and the amount of time I spent trying to get basic support, I explained that waiting until then was unacceptable and requested a reasonable resolution immediately. The offer ultimately made by the company was, in my opinion, so inadequate that I decided it was better to wait the 10 months and instead share my experience. My experience was not defined by a single equipment failure — issues can happen with any company. What disappointed me most was the lack of proactive communication, the difficulty in getting the company to acknowledge its own obligations under the agreement, and the amount of effort required simply to have the system repaired.

Constantly schedule appointments for repairs. After 5 visits and 2 no shows still want another visit. Constantly calling off of work for their incompetence. Refuse to give any sort of credit. Will lie about not having product when they arrive. Received conflicting information on technician being "sick" but another rep said parts did not arrive.

I wrote a review regarding SunRun sub contracting Bright Planet Solar to do the installation on my roof. They did a horrendous job and left holes on my roof from having to remove the panels multiple times do to not being up to the town code. They covered the holes with metal but did not seal it properly and I have leaks. They did not want to take responsibility so I hired an attorney. We were in communication for a while but then when we had reached an agreement their attorney stopped contacting us. Lauren Lesser from SunRun contacted me about 3 months ago to explain to me that SunRun had closed the case because they said they stopped hearing from my attorney. We were still in communication with Bright Planet Solar's attorney for over a year until they stopped responding. Lauren promised that they will get to the bottom of this and will try to help. The first couple of weeks Lauren was on top of it but about 2 months ago when SunRun's attorneys were supposed to contact my attorney, they went silent again. This is just a horrible experience overall from both SunRun and Bright Planet.

The sales representatives tell you one thing, then customer service tells you something else. When the sales representative came to my house to go over the paperwork with us, he did not go over much of the contract. One, we were told that the bill was going to be a fixed bill! But we come to find out that it goes up 2.99% yearly! You cannot break the contract, if you want to, you have to purchase the entire system for about 45k! Also, we specifically asked about the panels if they, Sunrun will remove them for FREE when and if we need to have repairs done to our roof. The sales representative said yes, 100% this will be free of charge. But guess what! NO! They will charge you to remove the panels and reinstall them! The deception! Well this is how they get sales! They just lie through their teeth! So if you are thinking of getting solar panels, DO NOT get them through Sunrun! They are full of it!

Entered lease for a 25 panel 10.25kw system. Max output is only 7.6kw because Sunrun undersized the system with a 7.6kw inverter. I get the same output when I cover 6of 25 panels with a drop cloth. This is not an accident. This is so they can stand behind their production output as the panels degrade over time. So I am paying for 6 panels that are useless. When asking for anything, they just throw the “you agreed to the terms” in your face.

Completely pressured sales tactics and outright lies. "We're going to fill out two APPLICATIONS . . . " Turns out the second "application" was a sales and installation contract I had to sign "before anyone steps foot on your property" WITHOUT Sunrun telling me what the purchase price would be. Who signs a contract without knowing the cost? The Sunun representative also outright lied that he "was with the State," and kept saying "the State tells us," to fraudulently induce by stating falsely that he was employed by the State (when his email address is with Sunrun.) To top it off the representative was a young man who demeaned the young woman who had come to my door before him, describing her as "just an intern." He was condescending to a woman (me) much older than him, with more life experience, and advanced degrees over the Cal Poly degree he kept bragging about during his scammy sales pitch. Fortunately, I saw that the second "application" was actually a 25-year sales/installation contract with a 5-day cancellation period and no indication of any cost or purchase price and did not sign. The whole experience was highly unpleasant.

Sunrun is the worst company to work with. If I could give them a negative rating I would. Had panels put up 2 years ago and have continued to pay for electric with very little relief . They told me they were going to put the panels on my garage which would have gotten sun most of the day instead they put the panels on the front of my house behind a large tree. I get little to no sun at all during the day. When I called and asked they come out to evaluate they said they have no one to offer that service and all I could do is cut the tree down or pay out of pocket to have panels moved or removed. DO NOT GoO WITH SUNRUN they suck.

Hello Sunrun Team, I’m writing to share feedback about my experience with Mr. Kambhampati. I found the service to be poor and the interaction unprofessional. Communication was unclear, the process felt disorganized, and I did not feel confident that the work was being handled competently or completed to the expected standard. This created a frustrating experience and left me dissatisfied with the outcome. I wanted to bring this to Sunrun’s attention so the issue can be reviewed and addressed appropriately.

Purchased a new home. Sun Run installed my solar and power wall. They used the wrong wiring 10 awg SOLID instead of 8 awg stranded wiring. Caused thermo resistance and melted the shielding and wire on the PV terminal inside PW. Powerwall was falling for months (9) before they fixed it resulting in an 6k PG&E True-up bill. They stated because I purchased the Solar instead of renting it that it was my issue, not theirs, and they won’t cover the true of Bill under their performance guarantee. Even though it was an installer issue. To remedy it, instead of replacing it with the proper standed wiring, stated by Tesla, they just cut the burnt wiring off and jumper stranded wiring to the PV terminals. Cheap hack way of resolving it. I would highly recommend not using Sun Run. So basically they did an improper install, don’t fix it correctly, and didn’t cover me in their performance guarantee and left me stuck with a 6k pge bill. Shame on them.

I finally connected to a customer satisfaction person after 7 months of issues with my solar. I felt I was finally being supported through my issues with Sunrun Solar Powerwall failure and downtimes. Now, I’ve been ignored for a week, asking for answers to questions via email. I’ve left vm and emails with no response. What am I supposed to think? Do I feel supported? Absolutely not!

Yes my name James Rutledge i wanna make sure that the crew that was at my house 503 north 2nd street in Little Academy. They were professional respectful courteous and answer every question we had, and everybody cleaned up after themselves. The work looks immaculate. These guys did a great job and they should be given this recognition one way or another. This crew was amazing and i've been on lots of job sites in my past.

For a half year in 2025 the battery didn't charge...so energy produced was not available in the evening when we needed it. I estimated a cost of about $3000 in kwhrs purchased from SDGE, that if the system had worked, I wouldn't have had that cost. I told them about it, but they completely ignored me...no response from several emails to them...including the president. More recently, the system has produced no energy for at least two months, and they have yet to send out a technician to fix it. They told me that Freedom (their tech support) is in bankruptcy and they don't yet have someone else to do the work. Yet they keep charging me every month for their "service". If this company ever approaches you to sell you a system...RUN!!

Last week I had a service call on my solar system on my roof. Sunrun is the company who put it up and it needed some work JAN MONTALVO was the employee that came out. He was by far one of the best employees I have ever seen every safety item that OSHA would want. He followed unbelievably so he was so oriented to it. He fixed the problem on one of my inverters, he still didn’t see enough output so he went up on the roof. He found where one of the leads had gotten corroded on a line and he fixed it. Then he came down and ran run again to see how much it was put now. He was so detailed that you couldn’t ask for a better employee. I’ve run companies most of my life. I’ve had 860 employees for me at one time. Let me tell you. This is a great employee. I told you when he was here. If I was still doing my regular job I would’ve hired him from the company he’s working for because he was that efficient and dedicated to doing what was right for the Customer. It is great to see employees like him. you are blessed Sunrun to have this man working for you. He is great.

Worst customer service,,debris in front and back yards,,in pool and pool deck,, I would not recommend to anyone,,no management or follow up,,no response to complaint

My deceased husband was the sole lease holder for the solar panels. He passed away in January of 2024. I have been fighting with Sunrun to end the lease and remove their panels from my home. They keep trying to bully me into taking over the lease by stating well they are a part of the house so you have to take over the lease, or just because your husband passed away doesn't mean the lease goes away someone has to pay for it. Their most recent tactic was to try to say they are A UTILITY AND THEREFORE ARE EXEMPT FROM FROM THE ILLINOIS RIGHTS OF MARRIED PERSONS ACT WHICH STATES THAT A SPOUSE DOES NOT ASSUME THEIR PARTNERS DEBT UPON DEATH IF THEY WERE NOT A COSIGNER. The utilities is a way around that. Illinois Comerce Commission has confirmed that Sunrun is in fact NOT A UTILITY. AND NOT GOVERNED BY THE ICC. I have filed a complaint with the ICC for misrepresentation by Sunrun. BUYER BEWARE DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU ARE PREPARED TO SIGN 20 YEARS OF YOUR LIFE AWAY

This company is the biggest cancer I've ever seen. Company can't get shit right. Avoid like thr plague.

BUYER BEWARE - Our system had been down for months SUNRUN have consistently let us down, from Customer service who don't reply on time to technicians who just fail to show uop and reschedule multiple times! We mad the big mistake of trusting them - If I could give them ZERO stars I would - BUYER BEWARE - if your system goes down and and youve spent multiple tens of thousands to install it then you'll likely be getting HIGH electricity bills and SUNRUN will not care! you'll be on your own - BUYER BEWARE - do NOT use this company!

Very bad services , they just want to trap you in contract , end up you paid more , Sun run keep nailing customers with the contract instead to help you to lower the cost , they just try to pushing you to buy another contract , Misleading customers at the beginning , Deceiving customer

Have been with sunrun for 3 years , saves a lot of money especially in the summer time

The team showed up this morning early. Great communication.Started on the panels layout. worked efficiently all day long. Very organized, extremely efficient and provide a great information throughout the whole process. lEven went above and beyond when I had certain questions about my about my new system. If I could rate them a six or higher. I would but they definitely earn their five stars and made it look easy.

I’ve had Sunrun for 10 years now when I signed up with them they were called sungivity that company went bankrupt n bought by Sunrun who offers a $500-$1000 referral incentive I had my son fill it out him an his wife decided to go with them after already speaking with a different company just for the referral incentive n after a rude sales representative I never received my referral money there excuse was his wife name was not on the referral card

what ever you do DO NOT sign up with Sunrun terrible service and no guarantees that the equipment will work I had 3 outages and 3 times the battery back up failed and they would not pay for my losses stated that in the contract it says no guarantee for the system to work cant get customer service to help and they make appointments 2 weeks out never same day or next day

Trying to get your referral reward from SunRun? Dont count on it. After numerios calls and a lot of time on the phone I still haven't got my referral. I should have learned after the 1st time I did a referral and didn't get the $500 I was promised. Now a second time I was promised the $500 referral verified everything again and I get, well open up a ticket to get that to you. 4 months later still noting. Just know if you refer Sunrun dont expect them to follow through with giving you the referral money.

We’ve bought the solar panels and battery about 8 years ago. Did I tell you we had to replace the battery 4 times and each time was taking almost a year for the replacement? At least for the first 3 times we’ve got some money back to cover part of the loss. Last time when they replaced it.. was taking about 14 months of back and forth emails, and we’ve been told that the loss will be calculated at the end. When we finally got the battery, the Customer service Manager Joe McDaniel, told us very dry ‘the company policy changed and we do not cover the loss anymore’. So everything is on you, as customer even if the battery is still under guarantee. If I would go solar again I would not go with them. Our battery just got out of guarantee and out of 8 years we used it less than 4! And looks like it’s on your expense! Of course they don’t hurry to replace it! Is nothing to loose on their side!

These guys and girls worked hard. Got the job done even with not the best weather. I highly recommend thunder to anyone to anyone. STEPHEN runs a good crew.

They are currently trying to sue us because we haven't had the panels up in a few years before the end of the contract. However when you go to cancel they won't get back to you and won't help you fix your problem. We had to pull an insurance claim out raising the premium on our home all because these idiots don't know how to make a fair contract and now they are trying to take us for everything we're worth. TERRIBLE COMPANY I hope they get more competent people to take over or abolish this shit company immediately.