Unicity Solar Energy

Buyer Beware!!!!

Buyer BeWare!!!! Unicity Solar came to my house and offered us a 6kw system, that would on average take my $174 electric bill down to $82. Looking around $90 savings a month. I would like to share my expenses with everyone. So I purchased 20 Solar Panels about 3 years ago from Unicity Solar. My monthly payment was $95 a month. After about the 2nd year, I had to refinance because the tax credit didn't work they way it was explained to me. My new payment went to $151 a month. My average savings with the 20 Solar Panels is $31.54 a month. I'm not a Mathematician, but spending $151 to save $31 doesn't add up to me. For the first 6 months, my wife had to deal with Duke Energy to get the correct meter connected. So our panels production could be used. When we tried to get answers on the poor production from the panels, it was either our pool causing issues or that's what we should have expected or they just wouldn't return our calls. So now, they have their lawyers sending us a "Cease and Desist" letter so Unicity Solar doesn't have to explain the difference between the proposed 6kw system and the 6kw system they installed.

Questionable practices

Stay away from them. 1. They claim the solar loan is not a second mortgage, it is. Your bank will confirm the same. They will make anything up to get the sale 2. They are mostly all 1099 employees and have zero accountability. Sales blames the project management team, installers blame sales, and project managers just claim innocence. 3. Project is overpriced and they leave a mess once the project is completed (1 year from start date in my experience) 4. Customer service is non existent. You will spend months trying to get things rolling only to be met with lackluster efforts to make you go away. Once they get the signature you go to the back burner. 5. Sales makes claims they can’t keep. Layouts are wrong and even they don’t know what they are doing. Centralized engineers make layouts that are based on drone footage but must be cheap drones since they aren’t accurate and installers have to get updates 6. They claim you get a 26% system cost refund but you don’t. You get a 26% system cost reduction from your tax liability. So if you don’t pay a lot in taxes, you will roll that over for decades. I can go on but this is what I’ll leave for now. Do not go with them. I am still dealing with trying to get this done a year later.

Do not use this company

We have been dealing with this company since April and we still do not have solar connected to the grid and it is now the end of August. Everything about this company seemed sketchy but we went against our better judgment because we are trying to go green and because solar makes sense to us. However, we did not do our due diligence and re-search and it is clearly showing. We get phone calls and emails asking if everything has been completed and it has not. We just keep getting the runaround. I believe our first payment is coming up soon and like I said we still are not connected. Buyer beware!!!!!

I thought they were trustworthy

They came to my house, they install the panels since January we now in August they haven’t connect me to the grid yet. Now I have two bills to pay, help me please I need to report them