Trinity Solar

Good communication prior to authentication & installation. Then near radio silence. Promises made, some delivered, some not. The utility company allegedly approved the installation but later said changes needed to be made. Once scheduled and not done I have contacted Trinity & explareconnected. We have not been contacted since. The system seems to be preforming but the bills are somewhat confusing. The rep said that would be the case and that he was willing to come by & explain. I called & was asked to send a copy of the bill. I haven't heard from him dispite several texts and calls. Still hoping for better results.

I found the communication with the Reading office pretty good pre-installation. The system seems to be preforming well but communication with Trinity is rather poor. My electricity supplier has a confusing bill & I hoped for an explanation from the rep as promised. So far nothing. The supplier also objected to the installation and required a change. Trinity said they would fix that but nobody showed as scheduled. Then they blamed the subcontractor but no fix scheduled yet. We are hopeful that the issues since May startup will soon be addressed in an acceptable manor.

I wanted to express my disappointment with the way this project has been handled. It has been almost a year since we came to an agreement, and the work is still not completed. What has been most frustrating is the lack of communication. We are repeatedly told that someone will call us back, yet we rarely receive a response. As a customer, I expected much better service and follow-through. At this point, I would not feel comfortable recommending either the company or the salesperson based on our experience. I hope someone will finally take responsibility and resolve these outstanding issues as soon as possible.

Since the installation of my solar panels by Trinity, my average monthly bill has been .03 cents/month. David Shim was my representative and I couldn’t find a better person to deal with. Experience and his knowledge of the product were exceptional! Installation was a breeze, with the utmost professionalism by his crew. I highly recommend Trinity and representative David Shim.

Waited for 5 months to get pto. Then it worked for 6 days. More than a week has past and can't get a positive response for fixing the problem.

I do not recommend this company. I am sad that I had to deal with Trinity Solar every time they come out something else is damaged from them and stuff comes up missing around the yard. Had to get my roof done the second time also because the first time they fucked it up. Not good I gave them the benefit of the doubt and it just keeps getting worse as we move forward.

I didn’t believe him at first and after reading the agreement myself, it’s true! I’m so excited to get solar, their referral program is awesome too, I know people who got their checks!

Brian M. Was my salesman and truly did a great job from the beginning to the end. To this day I still speak with brian on any question I might have,he truly is such a assist to your company and knows his job. I highly recommend brian to anyone I come in co tact with. Best regards, John Emanuele

Great company,fast install and percise.

Came into my house and would not leave for an hour! I continued to say no! After an hour he left. Terrible sales reps!

If my interactions with the Trinity Solar folks; sales, installers, electricians are a reflection of the company you’ll be in good hands. The equipment appears to be state of the art and of high quality. Installation took one day. Though I anticipate no problems I'm confident that any issues would be resolved asap. Thanks, Tony and your excellent crews, Russ R

Very happy with first year results Tax write off was great. Brian has stayed in contact with me and answers any questions I have since my initial meeting with him He is an absolute plus for your company and is the reason I went solar because of how he explained everything

We just want to say thank you to Bryan Meurlin and the team at Trinity Solar. Bryan made everything easy and was always there to help. We’re so happy we decided to go solar, it was definitely the right choice for us. Really appreciate everything. Highly recommend!

I have been waiting for over a year for Trinity to turn on the solar panels they put on my roof. It took Trinity a year before that to actually put them there. The original contract was lease meaning no out it picket from me. Trinity changed finance companies three times in the year I have been waiting. Three times they wanted new signed forms. In that time three different Trinity employees told me to use them as my sole contact with Trinity because Trinity bombards you with calls and demands from many different areas codes and no one keeps any notes so you have to go over the problem with them ad infinitum. All three of these "contacts" ghosted me. When they did this a fourth time I refused to sign. I switched the deal to a cash sale. After dozens of broken promises to turn my panels on so that I get the electricity get wanted full payment before they would even contact my electric company to turn the panels on. I refused full payment and demanded a $1000 holdback until the panels are working and I can verify it. Stupid me. I paid the invoice less the $1000 and once again all I have is another in the long line of broken promises. BTW, Trinity is now in bankruptcy so soon all their warrantees will be worthless. Avoid Trinity Because Trinity was either unable or unwilling to perform under the lease contract

I would not recommend this company based on our experience. What should have been an exciting upgrade to our home turned into a frustrating and disappointing process from start to finish. Our project was originally supposed to be completed before the summer so we could take advantage of peak sun and build up credits for the winter months. Instead, the timeline was delayed by months, and we ended up paying both a high electric bill AND a solar panel payment throughout the winter—which completely defeated the purpose of going solar when we did. We were also told upfront that our electrical system would not need additional work. That turned out to be completely inaccurate, and we were later told upgrades were required, adding unexpected stress and complications. Another major concern was how communication was handled. My elderly mother-in-law, whose primary language is Spanish, made it very clear multiple times that I should be the main point of contact and the one making any decisions. Despite this, the team would go around me and try to get her to agree to things she did not fully understand—especially when I began questioning aspects of the project. This was extremely inappropriate and felt very taken advantage of. One of the most concerning incidents happened during the electrical work. A technician was alone in our home with my mother-in-law, misplaced his phone, and began yelling inside our home accusing that “someone here stole my phone” while on a call (what sounded like with his wife). My mother-in-law was the only one home at the time, and this behavior made her extremely uncomfortable. I later heard on our Ring camera that he continued making these accusations, only to eventually find his phone in his own tool bag. This was completely unprofessional and unacceptable. There were also logistical issues during installation. The crew left a lift in our driveway because they failed to obtain the proper permit to park it on the street. This blocked our driveway, and when I explained that my husband needs access for his work van and cannot park on the street overnight, I was met with resistance. When they finally came to move it, they ended up getting the equipment stuck in our driveway for over an hour. On top of all of this, we were promised $1,000 for the inconveniences and completed the required paperwork. After following up multiple times, we were eventually told that both representatives who communicated this to us were “mistaken,” and we would not be receiving anything. Overall, the lack of communication, accountability, professionalism, and respect throughout this process was extremely disappointing. I would strongly caution anyone considering using this company.

Customer service and the solar system is worse.. does not help my electric bill, they lie after lies. Refuse to check the system or correct tbe issue. Now I have a bill for my electric over $1400 with shutoff notices.. totally disgusted.

The team that actually did the installation was great, but the sales tactics were beyond shady. Several items initially included in their quote were attempted to be billed additionally, and the largest issue was they offered a 15% refund if they missed the installation deadline to qualify for tax credits. They missed that deadline by several months, and suggested I commit tax fraud to claim it was complete to avoid them paying. STAY AWAY!!!!

Fantastic sales rep - he was knowledgeable and explained everything clearly and patiently. He walked us through the whole process and has stayed in touch even after the system was installed and turned on. Installers were courteous and did their job efficiently. Every step of the process was easy for us and our utility bill has been even lower than promised.

no matter when you call no one ever answers.they say they'll call me back lol. that's code for telling me to go frig myself!!! my system hasn't worked since sept. 2024.

The roofing portion has been the worst experiece ever. From nail pops coming through the inside of my roof, to skylights not being unlocked to opened causing the sidewalls to be cracked , to leaks after it has been a complete mess. How do I even begin…… the Crew that came didn’t speak English. So here I am paying 23k plus for a product, and I have to instruct people on how I want it done. They weren’t unlocking the skylights the correct way to get them open so they started cranking on the windows and cracking the sidewalls. How about let the customer no they need to be unlocked? Or even come inside to do so? My furnace piping was taken apart and couldn’t be put back properly. If I had gas me and my family would be dead. My furnace cap , and fireplace cap was damaged and had to be replaced. Leaks after the roof was done. With a dumpster in my driveway guys leaving garbage everywhere on my grass, nails all over the driveway, grass sidewalks. Literally a fucking mess. This job was suppose to be done 2025, and literally today there’s someone in my bathroom fixing walls for the damages leaks causes. I was excited to get my roof done, but this was the worst fucking experience ever. Only part of it that was smooth was the solar job. My work was in Farmingville, Ny. The rep who signed me up was good. Young kid at Home Depot. Ryan the representative who came to set the job up was good. Everybody else can’t say the same. The roofing guys Frank and Dan really not happy with. For the owner to this company please look at the text messages, videos , and pictures that were sent back and fourth of everything that Happened with this job PLEASE before I go another direction. Communication also fucking sucks with this company. Communication is really bad. The only thing that is good is when they want your money they always on time with emails and messages . Funny how that works. How about try to make your customer happy. Your company messed up not me correct. Try a courtesy route. I work for a big organization and recommendation reputation will be none on my end if something don’t come out of this.

My sales rep Allie did an outstanding job and was my go to person during the entire process. The only minor complaints I had were the panels were not same size as originally contracted , therefore one was put on opposite side of roof as the others.The other small issue was contacting the right person at Trinity, very compartmentalized. During the process this was somewhat alleviated by the 2, supervisors Alex and Nick who visited the site and gave me access to them personally.Finally they promised to get the system completed by the end of the year which they did.I am satisfied with Trinity and would recommend them and these individuals based upon my personal experience.

I met Paul Curylo through a client of mine, Paul was courteous and professional every step of the way as we worked through to a solar solution that fits our needs. He had great attention to detail, repeatedly asked if we had any questions - when we did he always answered knowledgeably based on his experience either during a meeting, phone call or by a text. Once designed, they were ahead of schedule and demonstrated flexibility on installation dates at the last minute. Upon installation, two teams were dispatched including electricians and they were all done in three hours with everything across two roofs and 15 panels.

My system went down a week ago and their support is impossible to get a hold of. And when you do happen to get a hold of them, they say I can expect a call back in 48 hours regardless of the issue. Their customer support people are defensive and rude. I have a solar system that is not producing power and have no idea if/when I will get support. Highly frustrated and it's a carry on from the sales process. Really wish I had researched my options better when I decided to go solar and had seen just how bad their customer service is.

Very positive experience so far. Joshua M.one of the sales team members was knowledgeable and provided all the answers to my questions and put my mind at ease. Joshua is very kind and gentle mannered making the process even easier. I highly recommend speaking with Joshua if your interested in solar!

The team that installed our solar panels was very professional, courteous, friendly and respectful of property. They took off their shoes when entering the home and kept me advised of every step in the process. They somehow managed to get the job done in one day after we've had the biggest snowstorm in a very long time, as well as dealing with the freezing temperatures. I have and would highly recommend Trinity Solar to anyone interested. My point of contact has always been readily available for me by following up, asking me if i had any questions and responding to any questions I had. From the very start when they came around "door to door" until the final step, they have been great! Thank you Trinity Solar!

We had an excellent experience working with this company. From our very first interaction through installation and system startup, the level of service and professionalism we received was outstanding. The team was responsive, informative, and clearly committed to making sure we understood the process and felt confident every step of the way. A special thank-you goes to Alexis, who initially introduced us to the idea of installing solar panels and supported us throughout the entire journey. She consistently followed up, answered our questions, and demonstrated genuine dedication to our satisfaction. Even after the system was up and running, she continued to check in to be sure everything was going smoothly. When an installation issue arose, Alexis played a key role in helping us identify it and worked diligently to ensure it was resolved. Her attentiveness and persistence made a real difference in our overall experience. Thanks to the professionalism of both Alexis and the company as a whole, we felt well supported from start to finish.

If you have an issue ESPECIALLY after purchasing panels good luck getting through to customer service. When speaking with a sales agent you WILL get a run around, bc they get commission off of every appointment they book! The main goal is to get the solar professional back in your home to ‘seal the deal’ on a purchase. Majority of what you’re told is via a script and you’re told all the good things to make sure you rebook that spot so the agent can get that commission and the solar professional has another change to persuade you to spend MORE money in this economy. “Insurance rates are only going to keep rising they’ll never be less than they are now

High pressure sales tactics. Told things by the rep that were not accurate. Told by Trinity installers that other Trinity workers had done poor or incomplete work, creating many problems. Stunning lack of communication between customer service and other departments. Terrible lack of communication with sales rep and customer service leader, refusing to take or return calls. Alienated city inspectors. Install behind schedule. Connection more than two months behind schedule and counting. Using this company was a awful mistake.

I want them to come take their shit off my house. These people are ridiculous. The panels don't work, I've been calling them nonstop, and nobody's calling me back.

They got the job done, with regular prompting from me, including a new roof, which was great. The people they contracted to install the solar system were also great. The rep was very responsive when I contacted him. However, it took them nearly a month to turn the solar on after I had the PTO and the rep made me feel like I just didn't understand the system, which was completely wrong. They did not do their job to turn on the system, which they finally admitted, but I had to ask over and over. The rep got the job done in time which I was grateful for but I found him at times defensive and patronizing. There was also no follow up about how the system works and how to understand the monitoring system. I was left feeling like after it got installed, they dropped the ball.

First, when we asked about how our payments would work, the salesperson said that we would simply be paying the solar company instead of our utility company! Unfortunately, we now have a loan, and combined with our electric bill, we are now paying much more for our service than before the panels were installed!

We were pleased with the ground mount installation during a rough time of year. The work is not yet 100% complete because weather has made filling the trench complicated. We liked every single crew member and the work done. The only issues at all were some intercompany communication that was a bit mixed. This only made for a slight delay because they needed heavier equipment than they first thought. The cost for us never changed and the work was done nicely. Now we just have to wait for 1 more town inspection and National Grid to do their part. The Concierge was wonderful. The communication with me was great.

To begin with it took 8 months to activate the system. I've lost track of how many times I've called and left message for call back ,only to have 90% of requests have no response. I have had system activated for 4 months. Not once has the system preformed as promised. After paying PSE&G the monthly charge and the $116 charge to Trinity, my bills have never been higher. I pay more for electricity now then I did without panels. This company is boarder line dishonest. If I could rate them a minus star I would. Stay away for this company. I'm embarrassed for let myself get hooked into Trinity Solar. Do not trust anything they feed you.

Received the coupon for the first payment and it's more than what we were quoted.. not sure why they are applying taxes to the bill.

If I could give negative stars I would. We started out with a man named Matt, who had us sign the contract on the spot. He ended up going on some sort of leave, and the company never picked up his work. We tried calling for months. New Jersey would transfer us to the NY office, and literally would never pick up or return the 594086956 voicemails we left. Months after trying, PSEG emailed us saying that the application was being closed but ironically someone from Trinity tuned in and said no no no. So, even though this was far from the person we needed to speak to, I reached out to the finance person and requested it not be opened as we are done with this company. Finally a man named Dave called us to say sorry and do the sweet talk. Against our better judgement, we allowed the project to happen. It took MONTHS, and go figure yet again NO contact or communication from the Trinity team. We would have workers just randomly coming to our house. Fast forward, someone comes to our house on Christmas Eve to do something. Apparently, it was turned on then. I would have no idea until I followed up with Dave yet again. We begged, and pleaded to please just have communication. Dave promised up and down how he has his attention on our project, and will be hands on- EVERY single time I had to reach out to him. We are constantly told "this isn't how we do business" or the finance company went bankrupt. That is not the customers problem. Fix it in your office, and communicate with the client. This company has nice workers on the job site, but when it comes to the prep, and background work of the project there is no existence. If you go with this company, be prepared for it to take double time, empty promises, and for you to be the project manager as they do not actively do anything. Hopefully they go to a customer service class for ALL Long Island employees. And, if you need to get someone on the phone, don't expect someone to pick up, call you back, or anything along those lines. If we could go back in time, I would have chosen literally anyone else to do this project. Complete nightmare.

Things were a little chaotic at times: the wrong solar panels were given to the installation crew on the day of installation, but the correct ones were delivered the same day so the installation was not delayed. The incorrect panels was not discovered until after the installation crew had already mapped some of the mounting brackets on our roof. The incorrect panels had different dimensions, so some of the the mounting brackets could not be used. The extra mounting brackets needed to be removed and the holes in the roof patched a few weeks later by a repair crew. That crew first came with the wrong color roof material and had to come back another time. When the repair crew came back, I did not know they were coming and the crew did not let me know they had arrived. Trinity was very good along the way about correcting their mistakes and apologizing for their miscommunications. Perfection is probably hard in their business, and they were WAY better with communication and mistakes compared to numerous independent contractors we've dealt with in recent years. We signed our purchase agreement with Trinity in September 2025. They did not guarantee they could finish installation by Dec. 31st - the deadline for tax credit purposes. BUT, they did get it done by mid- December, so we will be getting the federal tax credit. Overall, very pleased! Now I can't wait until the power company (Eversource) does their inspection so we can turn-on the system and start sending electrons out to the grid!!

Its been a struggle with getting the solar installed due to the weather. The installers have been great. Its been a great experience so far and I will be glad once I'm up and running.

We did a solar PPA and it was a great experience with Trinity! The sales rep was fantastic. He walked us through everything and was not pushy. Answered all our questions. It feels great to know that I am contributing to the grid and the need for electricity, and I am doing it with just the sun. And I will save a bunch of money, now and in the future. As our rep said, we will always have to pay for electricity, why not be less and clean. We were powered on in the late fall, but even with the shorter days, we have cut our electric bill. Can't wait until the summer!

12/2/25 neighbor Enrique who lives at 5929 Robindale Rd (Orellana father's last name) arrived home in a silver Acura with 3 black males displaying Trinity ID. Males walked in front of my home for 2 hours per ring, face timing home. Husband spoke with one male to see Trinity ID up close. Male harassed caregiver calling her a "N". This company is unprofessional and hires ignorant thugs

Salesman showed up on time and prepared. Explained the benefits of solar without overselling it. Installers showed up on schedule, dug a ditch to run conduit and installed panels in a day. One of the hottest days of the year and the crew worked all day straight through until completion. The only glitch was waiting on the okay from the township inspector before we could activate the system , not Trinitys fault. Whenever I emailed Trinity for updates they responded within 1 day. Electric rates are only going to increase substantially, lock into solar if you can.

Installation of solar panels with Trinity Solar went smoothly. Panels were installed within 2 days and the crew was great. Communication was good regarding the inspections. We needed one additional grounding due to county requirements. It took about 3 weeks before it was inspected and I had to call to inquire when the inspection would occur—the answer, the next day. Communication could be a little better. Finally everything is up and running.

Signed up with Trinity June 2024 went into service February 2025. Were told we would have 110% production output. We have paid $500 more so far with solar than without!! Our home get sun all day we are in the middle of a field. The production is not measuring up to their warranty at all. Stay away from these people!

We received all approvals in February. Service started on late October. We c as led Trinity to enquirer about battery. Somebody said $60000 which seemed high.

The installation went very well. The representative who came and explained the process was very good. Explain the process very well. The largest issue was with customer service after the sale very poor communications. The install took two days. Activation took nearly 5 months with very little feedback just excuses. I had to send messages to get any feedback. I had actually refered three other people two of them cancelled due to the time to turn on my units. I also lost all of the peak generation times. I believe there should be a penalty if not energized in 60 days after install. I cannot rate the performance as it has only been on two weeks

I installed a 6 kW solar system with Trinity Solar, and the entire experience was extremely frustrating and unprofessional. The project took over 3 months to complete, far longer than promised. Communication throughout the process was terrible. My project manager, Spencer, rarely responded to calls or questions and showed little to no concern once the contract was signed. Appointment scheduling was a nightmare. At least four times, I was told a crew would show up on a specific day. I rearranged my schedule and even notified my tenants to provide access to other units—only to be canceled on at the last minute, or worse, no one showed up at all. Many times, I had to chase them just to find out what was going on. During installation, Trinity Solar replaced my electrical control panel. Later, when I had an electrician come to do additional work, he discovered serious safety issues: • The main power cable was loose and actually came out of the breaker during work • This left a live 120V high-voltage cable exposed, with no safe way to reconnect it • Further testing showed five additional circuit breakers with loose connections This was extremely dangerous and stressful, not just for me but for any electrician working on the system. At the beginning, Trinity Solar made many promises, but delivered very little. To make things worse, they ran the panel wiring directly across my roof in the most obvious and ugly way possible, clearly choosing the easiest route instead of a clean or professional installation. My roof now looks terrible. I asked them to fix this, and it’s been over two months: • First appointment: canceled last minute • Second appointment: no-show • When I contacted Jessica (Service Coordinator), I was told the issue “belongs to another department” and that someone would contact me • That was weeks ago — no one ever reached out All of this happened after full payment was made, which explains the complete lack of urgency or accountability. Now the system is technically running, but it is producing only 1.5 kW, which is less than 20% of what was promised. I paid $18,000, yet I’m still paying about 80% of my electricity bill. This feels misleading at best and a scam at worst. I have screenshots, photos, and documentation to support everything stated here and am happy to share them if needed. My advice: If you’re considering solar, stay away from Trinity Solar, or do not pay a single dollar until every detail is completed and verified.

if they come to your door don't open it. they will say anything to make a sale. no help afterwards

Installation was completed in one day and I think the installers did a nice job. The install crew was very courteous and they cleaned up after themselves pretty good. I waited about three weeks to get up and running and now we've been hooked up and making power for about 30 days. Although things have been pretty much "as promised ", I can only give 4 stars until I see that first bill from Met-ed to see if this really is going to work in my favor!

While told I wouldn't be obligated, Jason said I'd need to sign a purchase agreement and digitally photograph my driver's license if I wanted to see the numbers. When I told him I wouldn't agree to anything without seeing the numbers he texted back "best of luck, take care". It makes one think they want customers that are willing to blindly sign agreements. This after they have been in my home. It is disappointing. It would be great if there was a solar company was out there that seemed like they could be trusted... the numbers never work...

Bill Dugan was the sales representative who showed me the benefits of solar energy at a low cost that will work for me for a very long time. Thank you for your guidance. Thank Yvonne Huff for being the point person of contact in regards to logistics and handling the project on the backend. Thank you to Rich and his team for coming on time to the house and being efficient with installation of the solar panels. The team did an excellent job and it was completed the same day. Overall I am very satisfied with Trinity Solar!

The crew who did my house was very prompt and efficient. They completed the job in one day without a problem. I was contacted 2 days later to say the were installing an updated meter and did. I thought it nice they put the newest one instead of leaving a good 1st generation meter in. I’m set to have the final inspection next week and hopefully by the end of the month our power company gets it online. Great job on the installation. I’ll give ⭐️⭐️⭐️⭐️⭐️