Trinity Solar

Verified profile
Updated: 01 February 2023
Installer

Installing solar since 1994

Trinity Solar logo

3.23 from 181 Reviews

How was this rating calculated?

SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Good

Rating breakdown

Featured media


Trinity Solar reviews


Breakdown of consumer reviews

Sales Process

3.6

Price as quoted

3.5

On schedule

3.4

Installation quality

3.4

After sales support

2.9

Latest good review thumbs up

Paul Baldassini | Middletown, Connecticut | 12/29/2022

I have been working with Miguel Ferrer, energy consultant since August 24, 2022 in the design and installation of a solar panel system for my residence. Miguel is amiable and conducts himself in a professional manner. I found him to be knowledgeable and convincing in his explanations and assessments regarding the solar industry, Eversource utilities, and specifics regarding my solar panel installation, time line and costs. I would highly recommend Miguel as a representative for Trinity Solar to others as well as any commendations regarding his current employment with Trinity Solar. Paul Baldassini Middletown, CT 06457

read more
1 comment >
Reply from Trinity Solar: Hi Paul, thank you so much for the kind words! We love to hear that Miguel and Trinity could make the transition to clean, green energy simple for you!

Latest bad review thumbs down

Doug Litwhiler | Ringtown, Pennsylvania | 02/09/2023

Worst customer service I’ve ever dealt with

They put a hole in our roof right through our bathroom ceiling during install. Came back 4 months later to patch it. 2 months after that to paint it with random white paint that didn’t match. They couldn’t find a match and they said you get the work done and we will pay for it. Got it done and sent them the bill and they refuse to pay it or even respond to me! No one answers the phone there at all! Place is the biggest joke ever! our panels also stopped working after 2 months because of a manufacturer defect and they just told us they’ll fix it when they can so in the mean time we have to pay ppl and them every month for something that doesn’t work

read more

All reviews

>
>

Charm | Stratford, Connecticut | 02/01/2023

Worst service

My utility bill doubled since I got Trinity solar system installed. I am not getting enough solar energy, which cost me to pay more to the electricity company and still have to pay the solar bills. I haven’t added any new appliances and my household members remain the same as when they estimated how much panels I needed. Their customer service is very poor so I am not able to resolve the issues. I will be taking them to court, either they solve the problem or get panels off my roof

read more

1 comment >
Reply from Trinity Solar: Hello Charm, thank you for bringing your concerns to our attention, we'd be happy to look into this for you and show you your solar savings! Please reach out to us at Customer.Service@Trinity-Solar.com so we can locate your file and address your concerns.

Sharon Barreiro | Elmsford, New York | 01/18/2023

Horrible..stay far awY

Worst experience ever!!! We had a 5pm meeting..he showed up early was super nasty and verbally racist. We got home before 5 pm and he was gone he left 6 minutes before our scheduled meeting but not before he was abusive and nasty to the person at my house. And then had the audacity to send me an email to reschedule. Definitely not a company that you would want to do business with. I wish I could give less than a 1star rating. Stay far away from this company.

read more

1 comment >
Reply from Trinity Solar: Hi Sharon, thank you so much for bringing this to our attention. We apologize for this unacceptable exchange and will handle this appropriately. Please reach out to us at Customer.Service@Trinity-Solar.com so we can locate your file and address this with management.

Steve Smith | West Suffield, Connecticut | 11/23/2022

Nightmare

Trinity Solar installed 26 panels and after 2 years they started falling. Less than half work and they refuse to replace them. Last 3 years has been a nightmare!! Panels are made by Trina and financed through the Connecticut Green Bank. Trinity blames every one bur themselves. No resolution in sight.

read more

David | Dracut, Massachusetts | 09/18/2022

No Contact from Trinity

We signed a deal with Trinity in May, and have had little or no communication from them, we certainly thought and were told we would be up and running by now. We are wondering if they are still in the solar business and whether or not our sales rep is even with the company. I am guessing there are supply chain issues, but I wouldn't know as they are terrible with communication. Choose wisely folks.

read more

1 comment >
Reply from Trinity Solar: Hi David, thank you for bringing these concerns to our attention and we're so sorry for this experience. Like most companies, we are dealing with supply chain issues, however, we'd like to assure you that we're working to get your system energized as quickly as possible. Please reach out to us at Customer.Service@Trinity-Solar.com so we can locate your file and address your concerns.

John Public | Suffern, New York | 08/29/2022

Door to door solicitor bait and switch

A Trinity door to door team lies to get me to see a rep a few days later: Lie #1 "with our new panels you can power your house with just the equivalent of a two car garage's size worth of panels" Truth: that's the minimum size panel they will install. Lie#2 "This won't cost you anything" Truth: you are financing this installation and that payment alone wasn't more than I was saving every month Lie#3 "Your neighbor down the street went from a 400/month bill to a 19.00 bill. Truth: no one is getting 29,000KBH from their solar system. I was embarrassed for the sales person who had to sit and talk with me after we hit on all the misinformation their peers said to me. Truly says a lot about the company and it's (lack of) values. No way I'd do business with this company.

read more

Kelly Maynard | Wakefield, Rhode Island | 08/08/2022

If I could leave negative stars I would

Absolutely terrible experience. From the moment our representative quit and took our paperwork, to the underutilization of panels, to the worst customer service possible and the complete lack of help when our system failed. Two months without service at this point with no end in sight and Trinity can not be bothered to return our phone calls. Awful company.

read more

1 comment >
Reply from Trinity Solar: Hello Kelly, thank you for bringing these concerns to our attention and we apologize we've missed the mark here. We're glad to learn you've been in touch with our Client Resource team to work diligently to resolve these concerns for you.

Tperrone | West Hempstead, New York | 08/08/2022

Should have been mentioned

Although we were happy with Trinity’s installation of our solar system we were very dissatisfied with some results of the installation. During installation Trinity failed to mention bird issues that the panels might bring and the need for installing “critter guards” along the sides of the panels. This created a huge problem of pigeons nesting under the panels. When I twice called the company to inquire about getting an estimate to remedy the problem I was told the company would get back to me in a few days with an estimate. That never happened.

read more

John | Wyoming, Rhode Island | 08/03/2022

The salesman was great and very knowledgeable but to get the job done was a nightmare! Dates kept changing (some changes were beyond Trinity's control) but, I would contact them and they would promise to check with scheduling but never respond back! I signed the contract with them in March and now (august) I finally had enough and told them I would look for another company. No reply, no trying to fix the issue, no acceptance of any responsibility! I was excited to do business with them and had 4 other friends lined up that wanted solar but after this mess, I would never recommend them.

read more

1 comment >
Reply from Trinity Solar: Hi John, we’re very sorry that that was your experience with us but we're glad we could connect you with sales management to address your concerns and help turn your experience around. Please feel free to reach out to us at Customer.Service@Trinity-Solar.com if you have any additional questions.

Jason | South Chatham, Massachusetts | 07/29/2022

Lou Silva

We just had solar installed by Trinity Solar. We were apprehensive as most people or couples are with change, but decided it made too much sense not to. Our Electrician Lou Silva made the process seamless. Not only was he unbelievably talented , but he became a quick friend as he is easy to talk with and was more than willing to explain everything, answer questions, and explain how everything worked. His work was meticulous and so efficient that it seemed impossible. We were told we would be without power during the installation process for 12 hours because it’s so involved. We were without power combined for the 3 day setup for 3 hours. The amount of work Lou can do in 1 hour is mind boggling. We only wish he lived closer as he would be our go to electrician.

read more

1 comment >
Reply from Trinity Solar: Hello Jason, thank you so much for sharing your experience with us! We're happy to learn that Lou and his team were able to make your transition to clean, green energy simple for you!

Frank Souza | Williamstown, New Jersey | 06/30/2022

Trinity Solar was excellent to work with on this project

Trinity Solar was excellent to work with on this project. Their Sales Manager (Alex C)was excellent to work with as well as all the office staff (Leslie M) and installation personnel. They all were very professional. System is running for about a week and producing solar. I will not be able to evaluate system until I see how my Atlantic City Electric bills cost with this system.

read more

1 comment >
Reply from Trinity Solar: Hi Frank, thanks so much for the kind words. We're so happy we could make going green seamless for you! Please share your experience with your family and friends and recommend Trinity Solar!

Solar panel cost calculator

Service types


Residential solar - Grid tied

Tesla Powerwall sales and installations

Pika / Generac Energy Storage

Roofing - Minor repairs

Roof replacement - Shingles

About Trinity Solar


We believe solar energy is the most practical form of power on the planet and seek to make it accessible to as many people as possible. Our cost-effective energy solutions and related services cultivate a greener America — one that leaves a lasting impression on future generations. As a family-owned company in business since 1994, Trinity Solar knows the importance of bringing value to our customers and doing so with integrity. We make going solar simple, allowing our customers to save their time and money for the things in life that matter most.

Office locations


Select state

Loading...

New Jersey - Wall

2211 Allenwood Road, Wall NJ, 07719

Loading...

Massachusetts - West Wareham

20 Patterson Brook Road Unit #10, West Wareham MA, 02576

Massachusetts - Holyoke

4 Open Square Way Suite 410, Holyoke MA, 01040

Loading...

Connecticut - Cheshire

7 McKee Place, Cheshire, Cheshire CT, 06410

Loading...

New York - Ronkonkoma

2180 5th Avenue Unit #1, Ronkonkoma NY, 11779

New York - Chester

62 Leone Lane Chester Industrial Park, Chester NY, 10918

Loading...

Maryland - Hanover

7455 New Ridge Road Suite E, Hanover MD, 21076

Loading...

Pennsylvania - Reading

170 Corporate Drive Building 1, Suite 170, Reading PA, 19605

Certifications


Better Business Bureau

NABCEP certifications


NABCEP Certified Solar PV Installer
Kevin Kura
091308-29

Licenses


Electrical: 34EB01547400 | NJ HIC: 13VH01244300

ELC.0195559-E1 CT, Home Improvement Contractor # HIC.0635520

Master Electric Contractor # 11834 MD, Home Improvement Contractor # 132333

Home Improvement Contractor # PA128551

Master Electric Contractor # 4434 A1 MA, Home Improvement Contractor # 170355

Master Electric Contractor # 4434 A1 MA, Home Improvement Contractor # 170355

Home Improvement Contractor #H2409780000 Suffolk County Home Improvement Contractor #H-52821

Rhode Island Contractors’ Registration and Licensing Board Registration No. 39372

Contact Trinity Solar


Location pin
Head Office
2211 Allenwood Road, Wall NJ, 07719
Website