Randy G | Vernon Rockville, Connecticut | 03/14/2026
Very professional throughout the process
I met Paul Curylo through a client of mine, Paul was courteous and professional every step of the way as we worked through to a solar solution that fits our needs. He had great attention to detail, repeatedly asked if we had any questions - when we did he always answered knowledgeably based on his experience either during a meeting, phone call or by a text. Once designed, they were ahead of schedule and demonstrated flexibility on installation dates at the last minute. Upon installation, two teams were dispatched including electricians and they were all done in three hours with everything across two roofs and 15 panels.
Highly Frustrated | Stoneham, Massachusetts | 03/13/2026
Terrible customer service
My system went down a week ago and their support is impossible to get a hold of. And when you do happen to get a hold of them, they say I can expect a call back in 48 hours regardless of the issue. Their customer support people are defensive and rude. I have a solar system that is not producing power and have no idea if/when I will get support. Highly frustrated and it's a carry on from the sales process. Really wish I had researched my options better when I decided to go solar and had seen just how bad their customer service is.
AmyS | Mc Donald, Pennsylvania | 02/18/2026
Great installation with no interruptions
The team that installed our solar panels was very professional, courteous, friendly and respectful of property. They took off their shoes when entering the home and kept me advised of every step in the process. They somehow managed to get the job done in one day after we've had the biggest snowstorm in a very long time, as well as dealing with the freezing temperatures. I have and would highly recommend Trinity Solar to anyone interested. My point of contact has always been readily available for me by following up, asking me if i had any questions and responding to any questions I had. From the very start when they came around "door to door" until the final step, they have been great! Thank you Trinity Solar!
Frustrated Customer | Brookline, Massachusetts | 02/04/2026
High pressure sales tactics. Told things by the rep that were not accurate. Told by Trinity installers that other Trinity workers had done poor or incomplete work, creating many problems. Stunning lack of communication between customer service and other departments. Terrible lack of communication with sales rep and customer service leader, refusing to take or return calls. Alienated city inspectors. Install behind schedule. Connection more than two months behind schedule and counting. Using this company was a awful mistake.
mckenley | Bay Shore, New York | 01/31/2026
I want them to come take their shit off my house. These people are ridiculous. The panels don't work, I've been calling them nonstop, and nobody's calling me back.
Norbu | Southampton, Massachusetts | 01/30/2026
Would not use again
They got the job done, with regular prompting from me, including a new roof, which was great. The people they contracted to install the solar system were also great. The rep was very responsive when I contacted him. However, it took them nearly a month to turn the solar on after I had the PTO and the rep made me feel like I just didn't understand the system, which was completely wrong. They did not do their job to turn on the system, which they finally admitted, but I had to ask over and over. The rep got the job done in time which I was grateful for but I found him at times defensive and patronizing. There was also no follow up about how the system works and how to understand the monitoring system. I was left feeling like after it got installed, they dropped the ball.
Mark | Willington, Connecticut | 01/17/2026
Deceptive!
First, when we asked about how our payments would work, the salesperson said that we would simply be paying the solar company instead of our utility company! Unfortunately, we now have a loan, and combined with our electric bill, we are now paying much more for our service than before the panels were installed!
Robert and Heather William | Wrentham, Massachusetts | 01/16/2026
Good solar installation experience
We were pleased with the ground mount installation during a rough time of year. The work is not yet 100% complete because weather has made filling the trench complicated. We liked every single crew member and the work done. The only issues at all were some intercompany communication that was a bit mixed. This only made for a slight delay because they needed heavier equipment than they first thought. The cost for us never changed and the work was done nicely. Now we just have to wait for 1 more town inspection and National Grid to do their part. The Concierge was wonderful. The communication with me was great.
William Reilly | Ronkonkoma, New York | 01/13/2026
William Reilly Ronkonkoma NY
To begin with it took 8 months to activate the system. I've lost track of how many times I've called and left message for call back ,only to have 90% of requests have no response. I have had system activated for 4 months. Not once has the system preformed as promised. After paying PSE&G the monthly charge and the $116 charge to Trinity, my bills have never been higher. I pay more for electricity now then I did without panels. This company is boarder line dishonest. If I could rate them a minus star I would. Stay away for this company. I'm embarrassed for let myself get hooked into Trinity Solar. Do not trust anything they feed you.
Dan | Mc Veytown, Pennsylvania | 01/12/2026
Payment more than quoted
Received the coupon for the first payment and it's more than what we were quoted.. not sure why they are applying taxes to the bill.
