Trinity Solar

Verified profile
Updated: 18 September 2022
Installer

Installing solar since 1994

Trinity Solar logo

3.30 from 177 Reviews

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SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Good

Rating breakdown

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Trinity Solar reviews


Breakdown of consumer reviews

Sales Process

3.7

Price as quoted

3.5

On schedule

3.4

Installation quality

3.4

After sales support

3.0

Latest good review thumbs up

Tperrone | West Hempstead, New York | 08/08/2022

Should have been mentioned

Although we were happy with Trinity’s installation of our solar system we were very dissatisfied with some results of the installation. During installation Trinity failed to mention bird issues that the panels might bring and the need for installing “critter guards” along the sides of the panels. This created a huge problem of pigeons nesting under the panels. When I twice called the company to inquire about getting an estimate to remedy the problem I was told the company would get back to me in a few days with an estimate. That never happened.

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Latest bad review thumbs down

Steve Smith | West Suffield, Connecticut | 11/23/2022

Nightmare

Trinity Solar installed 26 panels and after 2 years they started falling. Less than half work and they refuse to replace them. Last 3 years has been a nightmare!! Panels are made by Trina and financed through the Connecticut Green Bank. Trinity blames every one bur themselves. No resolution in sight.

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David | Dracut, Massachusetts | 09/18/2022

No Contact from Trinity

We signed a deal with Trinity in May, and have had little or no communication from them, we certainly thought and were told we would be up and running by now. We are wondering if they are still in the solar business and whether or not our sales rep is even with the company. I am guessing there are supply chain issues, but I wouldn't know as they are terrible with communication. Choose wisely folks.

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1 comment >
Reply from Trinity Solar: Hi David, thank you for bringing these concerns to our attention and we're so sorry for this experience. Like most companies, we are dealing with supply chain issues, however, we'd like to assure you that we're working to get your system energized as quickly as possible. Please reach out to us at Customer.Service@Trinity-Solar.com so we can locate your file and address your concerns.

John Public | Suffern, New York | 08/29/2022

Door to door solicitor bait and switch

A Trinity door to door team lies to get me to see a rep a few days later: Lie #1 "with our new panels you can power your house with just the equivalent of a two car garage's size worth of panels" Truth: that's the minimum size panel they will install. Lie#2 "This won't cost you anything" Truth: you are financing this installation and that payment alone wasn't more than I was saving every month Lie#3 "Your neighbor down the street went from a 400/month bill to a 19.00 bill. Truth: no one is getting 29,000KBH from their solar system. I was embarrassed for the sales person who had to sit and talk with me after we hit on all the misinformation their peers said to me. Truly says a lot about the company and it's (lack of) values. No way I'd do business with this company.

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Kelly Maynard | Wakefield, Rhode Island | 08/08/2022

If I could leave negative stars I would

Absolutely terrible experience. From the moment our representative quit and took our paperwork, to the underutilization of panels, to the worst customer service possible and the complete lack of help when our system failed. Two months without service at this point with no end in sight and Trinity can not be bothered to return our phone calls. Awful company.

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1 comment >
Reply from Trinity Solar: Hello Kelly, thank you for bringing these concerns to our attention and we apologize we've missed the mark here. We're glad to learn you've been in touch with our Client Resource team to work diligently to resolve these concerns for you.

John | Wyoming, Rhode Island | 08/03/2022

The salesman was great and very knowledgeable but to get the job done was a nightmare! Dates kept changing (some changes were beyond Trinity's control) but, I would contact them and they would promise to check with scheduling but never respond back! I signed the contract with them in March and now (august) I finally had enough and told them I would look for another company. No reply, no trying to fix the issue, no acceptance of any responsibility! I was excited to do business with them and had 4 other friends lined up that wanted solar but after this mess, I would never recommend them.

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1 comment >
Reply from Trinity Solar: Hi John, we’re very sorry that that was your experience with us but we're glad we could connect you with sales management to address your concerns and help turn your experience around. Please feel free to reach out to us at Customer.Service@Trinity-Solar.com if you have any additional questions.

Jason | South Chatham, Massachusetts | 07/29/2022

Lou Silva

We just had solar installed by Trinity Solar. We were apprehensive as most people or couples are with change, but decided it made too much sense not to. Our Electrician Lou Silva made the process seamless. Not only was he unbelievably talented , but he became a quick friend as he is easy to talk with and was more than willing to explain everything, answer questions, and explain how everything worked. His work was meticulous and so efficient that it seemed impossible. We were told we would be without power during the installation process for 12 hours because it’s so involved. We were without power combined for the 3 day setup for 3 hours. The amount of work Lou can do in 1 hour is mind boggling. We only wish he lived closer as he would be our go to electrician.

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1 comment >
Reply from Trinity Solar: Hello Jason, thank you so much for sharing your experience with us! We're happy to learn that Lou and his team were able to make your transition to clean, green energy simple for you!

Frank Souza | Williamstown, New Jersey | 06/30/2022

Trinity Solar was excellent to work with on this project

Trinity Solar was excellent to work with on this project. Their Sales Manager (Alex C)was excellent to work with as well as all the office staff (Leslie M) and installation personnel. They all were very professional. System is running for about a week and producing solar. I will not be able to evaluate system until I see how my Atlantic City Electric bills cost with this system.

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1 comment >
Reply from Trinity Solar: Hi Frank, thanks so much for the kind words. We're so happy we could make going green seamless for you! Please share your experience with your family and friends and recommend Trinity Solar!

Karen H. | Enfield, Connecticut | 06/08/2022

Excellent Customer Service

We got our panels in September of 2020 and could not be happier! My Eversource bill is just the connection fee and I never have to worry about my system. Trinity's customer service was very helpful during install and even when I called with questions recently, a year and a half after going live. Would highly recommend!

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1 comment >
Reply from Trinity Solar: Hi Karen, thanks so much for sharing your experience with us! We're happy to have you as part of the Trinity Solar family!

Kenny | Babylon, New York | 04/13/2022

Please Beware - I am paying 2 electric bills with no recourse

Trinity has wonderful salesman, the best I have seen. They sold me on the service and resiliency of the system. They use Sunnova for the support and solar service. After my first month, I received a $200 bill from PS&G, the previous bill was $17 for the service delivery. It turns out my system is not communication and I am forced to pay both PS&G and my "loan amount:" of $185. After calling Sunnova for weeks, I still have no recourse on when this will be repaired. Please learn from my mistake, stay away from both of these companies. I wanted to do the right thing and go green, now all my green is leaving my pockets. I am sick to my stomach and now paying lawyers to correct this.

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1 comment >
Reply from Trinity Solar: Hi Kenny. We're glad we were able to fix this for you. Please don't hesitate to contact us at Customer.Service@Trinity-Solar.com if you need anything.

AC | Little Falls, New Jersey | 04/10/2022

Trinity Solar

We purchased a Trinity Solar System for my home in Woodland Park. The sales representative, Mr. Jamie Cruz, was very personable and his partner, Billy Dugan, explained all the cost and options available and made sure we understood what the monthly savings would be. They gave us a choice of leasing the panels or purchasing the system. We decided to purchase since after evaluating the options, the benefit of purchasing was a better option for us. Mr. Cruz made sure to follow up with us and was here when the installers came. He made sure we were happy with the look of the system and the professionalism of the crew. I have recommended Trinity Solar and Mr. Cruz to a few friends already. Definitely happy with my decision and with the savings to come!

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1 comment >
Reply from Trinity Solar: Thank you for this great review AC. We're glad you're already taking advantage of our referral program too! Welcome to the Trinity Solar family!

Vernon M Byron Jr. | New Windsor, New York | 02/15/2022

CJ Tysom

I was recommended to the company by my cousin who had had his solar installation done by Mr. Tyson. My wife and I had been thinking about solar BUT none of the Sales Reps made us feel as comfortable as he did - he answered ALL our questions, was completely accessible by phone, and allayed ALL of our fears and trepidations by giving us facts and science NOT hype and salesmanship! We live in a development where many of the homes have solar, so asking neighbors about how they found the companies they used, we got answers that really weren't comforting - from leaks, to electrical problems, to scheduling, to shoddy workmanship! What we found was that Mr. Tyson and THIS COMPANY, while installing the latest technology, had an "old school" way of doing business - EVERYTHING was true, straightforward, and EVERYTHING proceeded exactly JUST as Mr. Tyson explained to us! Their guy, who "speced-out" the roof and job arrived precisely when and as Mr. Tyson said he would, and he was so thorough and exacting that we forgot he was on the roof of our 4400 sf house he was up there so long!!! The installation crew arrived EXACTLY when Mr. Tyson said they would AND went forward without a hitch! When the Electrical Inspector came to checkout the installation, HE ASKED who had done all the electrical work because driving up the hill to the house he could readily see that our installation stood out from all the others, AND the electrical work was perfect! Upon hearing their name he remarked that we had been "installed" by the best electrical outfit in the area, and he had seen their work many times! We have had neighbors from around our complex who just knocked on the door and asked who our solar, because it just "looked" better than theirs! To sum up, we are EXTREMELY grateful to Mr. Tyson because total and complete honesty, knowledge, and professionalism are sorely lacking today in the building and solar industry and we have had ABSOLUTELY NO PROBLEMS with our solar install. NONE! On a scale of 1 - 100, we give Mr. Tyson and his company 110%!

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1 comment >
Reply from Trinity Solar: Thank you for this wonderful review CJ!

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Service types


Residential solar - Grid tied

Tesla Powerwall sales and installations

Pika / Generac Energy Storage

Roofing - Minor repairs

Roof replacement - Shingles

About Trinity Solar


We believe solar energy is the most practical form of power on the planet and seek to make it accessible to as many people as possible. Our cost-effective energy solutions and related services cultivate a greener America — one that leaves a lasting impression on future generations. As a family-owned company in business since 1994, Trinity Solar knows the importance of bringing value to our customers and doing so with integrity. We make going solar simple, allowing our customers to save their time and money for the things in life that matter most.

Office locations


Select state

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New Jersey - Wall

2211 Allenwood Road, Wall NJ, 07719

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Massachusetts - West Wareham

20 Patterson Brook Road Unit #10, West Wareham MA, 02576

Massachusetts - Holyoke

4 Open Square Way Suite 410, Holyoke MA, 01040

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Connecticut - Cheshire

7 McKee Place, Cheshire, Cheshire CT, 06410

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New York - Ronkonkoma

2180 5th Avenue Unit #1, Ronkonkoma NY, 11779

New York - Chester

62 Leone Lane Chester Industrial Park, Chester NY, 10918

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Maryland - Hanover

7455 New Ridge Road Suite E, Hanover MD, 21076

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Pennsylvania - Reading

170 Corporate Drive Building 1, Suite 170, Reading PA, 19605

Certifications


Better Business Bureau

NABCEP certifications


NABCEP Certified Solar PV Installer
Kevin Kura
091308-29

Licenses


Electrical: 34EB01547400 | NJ HIC: 13VH01244300

ELC.0195559-E1 CT, Home Improvement Contractor # HIC.0635520

Master Electric Contractor # 11834 MD, Home Improvement Contractor # 132333

Home Improvement Contractor # PA128551

Master Electric Contractor # 4434 A1 MA, Home Improvement Contractor # 170355

Master Electric Contractor # 4434 A1 MA, Home Improvement Contractor # 170355

Home Improvement Contractor #H2409780000 Suffolk County Home Improvement Contractor #H-52821

Rhode Island Contractors’ Registration and Licensing Board Registration No. 39372

Contact Trinity Solar


Location pin
Head Office
2211 Allenwood Road, Wall NJ, 07719
Website