Trinity Solar

Roof replacement (January '26) problems have not been addressed. No response, no updates, no scheduling for solor system. SYSTEM NOT YET INSTALLED Almost a year since contract was signed. No coordination, no communication.

I do not recommend this company. I am sad that I had to deal with Trinity Solar every time they come out something else is damaged from them and stuff comes up missing around the yard. Had to get my roof done the second time also because the first time they fucked it up. Not good I gave them the benefit of the doubt and it just keeps getting worse as we move forward.

I didn’t believe him at first and after reading the agreement myself, it’s true! I’m so excited to get solar, their referral program is awesome too, I know people who got their checks!

Brian M. Was my salesman and truly did a great job from the beginning to the end. To this day I still speak with brian on any question I might have,he truly is such a assist to your company and knows his job. I highly recommend brian to anyone I come in co tact with. Best regards, John Emanuele

I have been waiting for over a year for Trinity to turn on the solar panels they put on my roof. It took Trinity a year before that to actually put them there. The original contract was lease meaning no out it picket from me. Trinity changed finance companies three times in the year I have been waiting. Three times they wanted new signed forms. In that time three different Trinity employees told me to use them as my sole contact with Trinity because Trinity bombards you with calls and demands from many different areas codes and no one keeps any notes so you have to go over the problem with them ad infinitum. All three of these "contacts" ghosted me. When they did this a fourth time I refused to sign. I switched the deal to a cash sale. After dozens of broken promises to turn my panels on so that I get the electricity get wanted full payment before they would even contact my electric company to turn the panels on. I refused full payment and demanded a $1000 holdback until the panels are working and I can verify it. Stupid me. I paid the invoice less the $1000 and once again all I have is another in the long line of broken promises. BTW, Trinity is now in bankruptcy so soon all their warrantees will be worthless. Avoid Trinity Because Trinity was either unable or unwilling to perform under the lease contract

I have been waiting for over a year for Trinity to turn on the solar panels they put on my roof. It took Trinity a year before that to actually put them there. The original contract was lease meaning no out it picket from me. Trinity changed finance companies three times in the year I have been waiting. Three times they wanted new signed forms. In that time three different Trinity employees told me to use them as my sole contact with Trinity because Trinity bombards you with calls and demands from many different areas codes and no one keeps any notes so you have to go over the problem with them ad infinitum. All three of these "contacts" ghosted me. When they did this a fourth time I refused to sign. I switched the deal to a cash sale. After dozens of broken promises to turn my panels on so that I get the electricity get wanted full payment before they would even contact my electric company to turn the panels on. I refused full payment and demanded a $1000 holdback until the panels are working and I can verify it. Stupid me. I paid the invoice less the $1000 and once again all I have is another in the long line of broken promises. BTW, Trinity is now in bankruptcy so soon all their warrantees will be worthless. Avoid Trinity Because Trinity was either unable or unwilling to perform under the lease contract

Customer service and the solar system is worse.. does not help my electric bill, they lie after lies. Refuse to check the system or correct tbe issue. Now I have a bill for my electric over $1400 with shutoff notices.. totally disgusted.

The team that actually did the installation was great, but the sales tactics were beyond shady. Several items initially included in their quote were attempted to be billed additionally, and the largest issue was they offered a 15% refund if they missed the installation deadline to qualify for tax credits. They missed that deadline by several months, and suggested I commit tax fraud to claim it was complete to avoid them paying. STAY AWAY!!!!

no matter when you call no one ever answers.they say they'll call me back lol. that's code for telling me to go frig myself!!! my system hasn't worked since sept. 2024.

There are not reputable ! From JT sales person to the company itself ! Misrepresentation of what was told to us ! Can’t get ANYONE to return my calls ! This company should not be allowed to do business !

The roofing portion has been the worst experiece ever. From nail pops coming through the inside of my roof, to skylights not being unlocked to opened causing the sidewalls to be cracked , to leaks after it has been a complete mess. How do I even begin…… the Crew that came didn’t speak English. So here I am paying 23k plus for a product, and I have to instruct people on how I want it done. They weren’t unlocking the skylights the correct way to get them open so they started cranking on the windows and cracking the sidewalls. How about let the customer no they need to be unlocked? Or even come inside to do so? My furnace piping was taken apart and couldn’t be put back properly. If I had gas me and my family would be dead. My furnace cap , and fireplace cap was damaged and had to be replaced. Leaks after the roof was done. With a dumpster in my driveway guys leaving garbage everywhere on my grass, nails all over the driveway, grass sidewalks. Literally a fucking mess. This job was suppose to be done 2025, and literally today there’s someone in my bathroom fixing walls for the damages leaks causes. I was excited to get my roof done, but this was the worst fucking experience ever. Only part of it that was smooth was the solar job. My work was in Farmingville, Ny. The rep who signed me up was good. Young kid at Home Depot. Ryan the representative who came to set the job up was good. Everybody else can’t say the same. The roofing guys Frank and Dan really not happy with. For the owner to this company please look at the text messages, videos , and pictures that were sent back and fourth of everything that Happened with this job PLEASE before I go another direction. Communication also fucking sucks with this company. Communication is really bad. The only thing that is good is when they want your money they always on time with emails and messages . Funny how that works. How about try to make your customer happy. Your company messed up not me correct. Try a courtesy route. I work for a big organization and recommendation reputation will be none on my end if something don’t come out of this.

The roofing portion has been the worst experiece ever. From nail pops coming through the inside of my roof, to skylights not being unlocked to opened causing the sidewalls to be cracked , to leaks after it has been a complete mess. How do I even begin…… the Crew that came didn’t speak English. So here I am paying 23k plus for a product, and I have to instruct people on how I want it done. They weren’t unlocking the skylights the correct way to get them open so they started cranking on the windows and cracking the sidewalls. How about let the customer no they need to be unlocked? Or even come inside to do so? My furnace piping was taken apart and couldn’t be put back properly. If I had gas me and my family would be dead. My furnace cap , and fireplace cap was damaged and had to be replaced. Leaks after the roof was done. With a dumpster in my driveway guys leaving garbage everywhere on my grass, nails all over the driveway, grass sidewalks. Literally a fucking mess. This job was suppose to be done 2025, and literally today there’s someone in my bathroom fixing walls for the damages leaks causes. I was excited to get my roof done, but this was the worst fucking experience ever. Only part of it that was smooth was the solar job. My work was in Farmingville, Ny. The rep who signed me up was good. Young kid at Home Depot. Ryan the representative who came to set the job up was good. Everybody else can’t say the same. The roofing guys Frank and Dan really not happy with. For the owner to this company please look at the text messages, videos , and pictures that were sent back and fourth of everything that Happened with this job PLEASE before I go another direction. Communication also fucking sucks with this company. Communication is really bad. The only thing that is good is when they want your money they always on time with emails and messages . Funny how that works. How about try to make your customer happy. Your company messed up not me correct. Try a courtesy route. I work for a big organization and recommendation reputation will be none on my end if something don’t come out of this.

The roofing portion has been the worst experiece ever. From nail pops coming through the inside of my roof, to skylights not being unlocked to opened causing the sidewalls to be cracked , to leaks after it has been a complete mess. How do I even begin…… the Crew that came didn’t speak English. So here I am paying 23k plus for a product, and I have to instruct people on how I want it done. They weren’t unlocking the skylights the correct way to get them open so they started cranking on the windows and cracking the sidewalls. How about let the customer no they need to be unlocked? Or even come inside to do so? My furnace piping was taken apart and couldn’t be put back properly. If I had gas me and my family would be dead. My furnace cap , and fireplace cap was damaged and had to be replaced. Leaks after the roof was done. With a dumpster in my driveway guys leaving garbage everywhere on my grass, nails all over the driveway, grass sidewalks. Literally a fucking mess. This job was suppose to be done 2025, and literally today there’s someone in my bathroom fixing walls for the damages leaks causes. I was excited to get my roof done, but this was the worst fucking experience ever. Only part of it that was smooth was the solar job. My work was in Farmingville, Ny. The rep who signed me up was good. Young kid at Home Depot. Ryan the representative who came to set the job up was good. Everybody else can’t say the same. The roofing guys Frank and Dan really not happy with. For the owner to this company please look at the text messages, videos , and pictures that were sent back and fourth of everything that Happened with this job PLEASE before I go another direction. Communication also fucking sucks with this company. Communication is really bad. The only thing that is good is when they want your money they always on time with emails and messages . Funny how that works. How about try to make your customer happy. Your company messed up not me correct. Try a courtesy route. I work for a big organization and recommendation reputation will be none on my end if something don’t come out of this.

My sales rep Allie did an outstanding job and was my go to person during the entire process. The only minor complaints I had were the panels were not same size as originally contracted , therefore one was put on opposite side of roof as the others.The other small issue was contacting the right person at Trinity, very compartmentalized. During the process this was somewhat alleviated by the 2, supervisors Alex and Nick who visited the site and gave me access to them personally.Finally they promised to get the system completed by the end of the year which they did.I am satisfied with Trinity and would recommend them and these individuals based upon my personal experience.

My sales rep Allie did an outstanding job and was my go to person during the entire process. The only minor complaints I had were the panels were not same size as originally contracted , therefore one was put on opposite side of roof as the others.The other small issue was contacting the right person at Trinity, very compartmentalized. During the process this was somewhat alleviated by the 2, supervisors Alex and Nick who visited the site and gave me access to them personally.Finally they promised to get the system completed by the end of the year which they did.I am satisfied with Trinity and would recommend them and these individuals based upon my personal experience.

My sales rep Allie did an outstanding job and was my go to person during the entire process. The only minor complaints I had were the panels were not same size as originally contracted , therefore one was put on opposite side of roof as the others.The other small issue was contacting the right person at Trinity, very compartmentalized. During the process this was somewhat alleviated by the 2, supervisors Alex and Nick who visited the site and gave me access to them personally.Finally they promised to get the system completed by the end of the year which they did.I am satisfied with Trinity and would recommend them and these individuals based upon my personal experience.

My sales rep Allie did an outstanding job and was my go to person during the entire process. The only minor complaints I had were the panels were not same size as originally contracted , therefore one was put on opposite side of roof as the others.The other small issue was contacting the right person at Trinity, very compartmentalized. During the process this was somewhat alleviated by the 2, supervisors Alex and Nick who visited the site and gave me access to them personally.Finally they promised to get the system completed by the end of the year which they did.I am satisfied with Trinity and would recommend them and these individuals based upon my personal experience.

I met Paul Curylo through a client of mine, Paul was courteous and professional every step of the way as we worked through to a solar solution that fits our needs. He had great attention to detail, repeatedly asked if we had any questions - when we did he always answered knowledgeably based on his experience either during a meeting, phone call or by a text. Once designed, they were ahead of schedule and demonstrated flexibility on installation dates at the last minute. Upon installation, two teams were dispatched including electricians and they were all done in three hours with everything across two roofs and 15 panels.

I met Paul Curylo through a client of mine, Paul was courteous and professional every step of the way as we worked through to a solar solution that fits our needs. He had great attention to detail, repeatedly asked if we had any questions - when we did he always answered knowledgeably based on his experience either during a meeting, phone call or by a text. Once designed, they were ahead of schedule and demonstrated flexibility on installation dates at the last minute. Upon installation, two teams were dispatched including electricians and they were all done in three hours with everything across two roofs and 15 panels.

I met Paul Curylo through a client of mine, Paul was courteous and professional every step of the way as we worked through to a solar solution that fits our needs. He had great attention to detail, repeatedly asked if we had any questions - when we did he always answered knowledgeably based on his experience either during a meeting, phone call or by a text. Once designed, they were ahead of schedule and demonstrated flexibility on installation dates at the last minute. Upon installation, two teams were dispatched including electricians and they were all done in three hours with everything across two roofs and 15 panels.

I met Paul Curylo through a client of mine, Paul was courteous and professional every step of the way as we worked through to a solar solution that fits our needs. He had great attention to detail, repeatedly asked if we had any questions - when we did he always answered knowledgeably based on his experience either during a meeting, phone call or by a text. Once designed, they were ahead of schedule and demonstrated flexibility on installation dates at the last minute. Upon installation, two teams were dispatched including electricians and they were all done in three hours with everything across two roofs and 15 panels.

My system went down a week ago and their support is impossible to get a hold of. And when you do happen to get a hold of them, they say I can expect a call back in 48 hours regardless of the issue. Their customer support people are defensive and rude. I have a solar system that is not producing power and have no idea if/when I will get support. Highly frustrated and it's a carry on from the sales process. Really wish I had researched my options better when I decided to go solar and had seen just how bad their customer service is.

My system went down a week ago and their support is impossible to get a hold of. And when you do happen to get a hold of them, they say I can expect a call back in 48 hours regardless of the issue. Their customer support people are defensive and rude. I have a solar system that is not producing power and have no idea if/when I will get support. Highly frustrated and it's a carry on from the sales process. Really wish I had researched my options better when I decided to go solar and had seen just how bad their customer service is.

My system went down a week ago and their support is impossible to get a hold of. And when you do happen to get a hold of them, they say I can expect a call back in 48 hours regardless of the issue. Their customer support people are defensive and rude. I have a solar system that is not producing power and have no idea if/when I will get support. Highly frustrated and it's a carry on from the sales process. Really wish I had researched my options better when I decided to go solar and had seen just how bad their customer service is.

My system went down a week ago and their support is impossible to get a hold of. And when you do happen to get a hold of them, they say I can expect a call back in 48 hours regardless of the issue. Their customer support people are defensive and rude. I have a solar system that is not producing power and have no idea if/when I will get support. Highly frustrated and it's a carry on from the sales process. Really wish I had researched my options better when I decided to go solar and had seen just how bad their customer service is.

The team that installed our solar panels was very professional, courteous, friendly and respectful of property. They took off their shoes when entering the home and kept me advised of every step in the process. They somehow managed to get the job done in one day after we've had the biggest snowstorm in a very long time, as well as dealing with the freezing temperatures. I have and would highly recommend Trinity Solar to anyone interested. My point of contact has always been readily available for me by following up, asking me if i had any questions and responding to any questions I had. From the very start when they came around "door to door" until the final step, they have been great! Thank you Trinity Solar!

The team that installed our solar panels was very professional, courteous, friendly and respectful of property. They took off their shoes when entering the home and kept me advised of every step in the process. They somehow managed to get the job done in one day after we've had the biggest snowstorm in a very long time, as well as dealing with the freezing temperatures. I have and would highly recommend Trinity Solar to anyone interested. My point of contact has always been readily available for me by following up, asking me if i had any questions and responding to any questions I had. From the very start when they came around "door to door" until the final step, they have been great! Thank you Trinity Solar!

The team that installed our solar panels was very professional, courteous, friendly and respectful of property. They took off their shoes when entering the home and kept me advised of every step in the process. They somehow managed to get the job done in one day after we've had the biggest snowstorm in a very long time, as well as dealing with the freezing temperatures. I have and would highly recommend Trinity Solar to anyone interested. My point of contact has always been readily available for me by following up, asking me if i had any questions and responding to any questions I had. From the very start when they came around "door to door" until the final step, they have been great! Thank you Trinity Solar!

The team that installed our solar panels was very professional, courteous, friendly and respectful of property. They took off their shoes when entering the home and kept me advised of every step in the process. They somehow managed to get the job done in one day after we've had the biggest snowstorm in a very long time, as well as dealing with the freezing temperatures. I have and would highly recommend Trinity Solar to anyone interested. My point of contact has always been readily available for me by following up, asking me if i had any questions and responding to any questions I had. From the very start when they came around "door to door" until the final step, they have been great! Thank you Trinity Solar!

High pressure sales tactics. Told things by the rep that were not accurate. Told by Trinity installers that other Trinity workers had done poor or incomplete work, creating many problems. Stunning lack of communication between customer service and other departments. Terrible lack of communication with sales rep and customer service leader, refusing to take or return calls. Alienated city inspectors. Install behind schedule. Connection more than two months behind schedule and counting. Using this company was a awful mistake.

High pressure sales tactics. Told things by the rep that were not accurate. Told by Trinity installers that other Trinity workers had done poor or incomplete work, creating many problems. Stunning lack of communication between customer service and other departments. Terrible lack of communication with sales rep and customer service leader, refusing to take or return calls. Alienated city inspectors. Install behind schedule. Connection more than two months behind schedule and counting. Using this company was a awful mistake.

High pressure sales tactics. Told things by the rep that were not accurate. Told by Trinity installers that other Trinity workers had done poor or incomplete work, creating many problems. Stunning lack of communication between customer service and other departments. Terrible lack of communication with sales rep and customer service leader, refusing to take or return calls. Alienated city inspectors. Install behind schedule. Connection more than two months behind schedule and counting. Using this company was a awful mistake.

High pressure sales tactics. Told things by the rep that were not accurate. Told by Trinity installers that other Trinity workers had done poor or incomplete work, creating many problems. Stunning lack of communication between customer service and other departments. Terrible lack of communication with sales rep and customer service leader, refusing to take or return calls. Alienated city inspectors. Install behind schedule. Connection more than two months behind schedule and counting. Using this company was a awful mistake.

I want them to come take their shit off my house. These people are ridiculous. The panels don't work, I've been calling them nonstop, and nobody's calling me back.

I want them to come take their shit off my house. These people are ridiculous. The panels don't work, I've been calling them nonstop, and nobody's calling me back.

I want them to come take their shit off my house. These people are ridiculous. The panels don't work, I've been calling them nonstop, and nobody's calling me back.

I want them to come take their shit off my house. These people are ridiculous. The panels don't work, I've been calling them nonstop, and nobody's calling me back.

They got the job done, with regular prompting from me, including a new roof, which was great. The people they contracted to install the solar system were also great. The rep was very responsive when I contacted him. However, it took them nearly a month to turn the solar on after I had the PTO and the rep made me feel like I just didn't understand the system, which was completely wrong. They did not do their job to turn on the system, which they finally admitted, but I had to ask over and over. The rep got the job done in time which I was grateful for but I found him at times defensive and patronizing. There was also no follow up about how the system works and how to understand the monitoring system. I was left feeling like after it got installed, they dropped the ball.

They got the job done, with regular prompting from me, including a new roof, which was great. The people they contracted to install the solar system were also great. The rep was very responsive when I contacted him. However, it took them nearly a month to turn the solar on after I had the PTO and the rep made me feel like I just didn't understand the system, which was completely wrong. They did not do their job to turn on the system, which they finally admitted, but I had to ask over and over. The rep got the job done in time which I was grateful for but I found him at times defensive and patronizing. There was also no follow up about how the system works and how to understand the monitoring system. I was left feeling like after it got installed, they dropped the ball.

They got the job done, with regular prompting from me, including a new roof, which was great. The people they contracted to install the solar system were also great. The rep was very responsive when I contacted him. However, it took them nearly a month to turn the solar on after I had the PTO and the rep made me feel like I just didn't understand the system, which was completely wrong. They did not do their job to turn on the system, which they finally admitted, but I had to ask over and over. The rep got the job done in time which I was grateful for but I found him at times defensive and patronizing. There was also no follow up about how the system works and how to understand the monitoring system. I was left feeling like after it got installed, they dropped the ball.

They got the job done, with regular prompting from me, including a new roof, which was great. The people they contracted to install the solar system were also great. The rep was very responsive when I contacted him. However, it took them nearly a month to turn the solar on after I had the PTO and the rep made me feel like I just didn't understand the system, which was completely wrong. They did not do their job to turn on the system, which they finally admitted, but I had to ask over and over. The rep got the job done in time which I was grateful for but I found him at times defensive and patronizing. There was also no follow up about how the system works and how to understand the monitoring system. I was left feeling like after it got installed, they dropped the ball.

First, when we asked about how our payments would work, the salesperson said that we would simply be paying the solar company instead of our utility company! Unfortunately, we now have a loan, and combined with our electric bill, we are now paying much more for our service than before the panels were installed!

First, when we asked about how our payments would work, the salesperson said that we would simply be paying the solar company instead of our utility company! Unfortunately, we now have a loan, and combined with our electric bill, we are now paying much more for our service than before the panels were installed!

First, when we asked about how our payments would work, the salesperson said that we would simply be paying the solar company instead of our utility company! Unfortunately, we now have a loan, and combined with our electric bill, we are now paying much more for our service than before the panels were installed!

First, when we asked about how our payments would work, the salesperson said that we would simply be paying the solar company instead of our utility company! Unfortunately, we now have a loan, and combined with our electric bill, we are now paying much more for our service than before the panels were installed!

We were pleased with the ground mount installation during a rough time of year. The work is not yet 100% complete because weather has made filling the trench complicated. We liked every single crew member and the work done. The only issues at all were some intercompany communication that was a bit mixed. This only made for a slight delay because they needed heavier equipment than they first thought. The cost for us never changed and the work was done nicely. Now we just have to wait for 1 more town inspection and National Grid to do their part. The Concierge was wonderful. The communication with me was great.

We were pleased with the ground mount installation during a rough time of year. The work is not yet 100% complete because weather has made filling the trench complicated. We liked every single crew member and the work done. The only issues at all were some intercompany communication that was a bit mixed. This only made for a slight delay because they needed heavier equipment than they first thought. The cost for us never changed and the work was done nicely. Now we just have to wait for 1 more town inspection and National Grid to do their part. The Concierge was wonderful. The communication with me was great.

We were pleased with the ground mount installation during a rough time of year. The work is not yet 100% complete because weather has made filling the trench complicated. We liked every single crew member and the work done. The only issues at all were some intercompany communication that was a bit mixed. This only made for a slight delay because they needed heavier equipment than they first thought. The cost for us never changed and the work was done nicely. Now we just have to wait for 1 more town inspection and National Grid to do their part. The Concierge was wonderful. The communication with me was great.

We were pleased with the ground mount installation during a rough time of year. The work is not yet 100% complete because weather has made filling the trench complicated. We liked every single crew member and the work done. The only issues at all were some intercompany communication that was a bit mixed. This only made for a slight delay because they needed heavier equipment than they first thought. The cost for us never changed and the work was done nicely. Now we just have to wait for 1 more town inspection and National Grid to do their part. The Concierge was wonderful. The communication with me was great.

To begin with it took 8 months to activate the system. I've lost track of how many times I've called and left message for call back ,only to have 90% of requests have no response. I have had system activated for 4 months. Not once has the system preformed as promised. After paying PSE&G the monthly charge and the $116 charge to Trinity, my bills have never been higher. I pay more for electricity now then I did without panels. This company is boarder line dishonest. If I could rate them a minus star I would. Stay away for this company. I'm embarrassed for let myself get hooked into Trinity Solar. Do not trust anything they feed you.