David | Dracut, Massachusetts | 09/18/2022
No Contact from Trinity
We signed a deal with Trinity in May, and have had little or no communication from them, we certainly thought and were told we would be up and running by now. We are wondering if they are still in the solar business and whether or not our sales rep is even with the company. I am guessing there are supply chain issues, but I wouldn't know as they are terrible with communication. Choose wisely folks.
John Public | Suffern, New York | 08/29/2022
Door to door solicitor bait and switch
A Trinity door to door team lies to get me to see a rep a few days later: Lie #1 "with our new panels you can power your house with just the equivalent of a two car garage's size worth of panels" Truth: that's the minimum size panel they will install. Lie#2 "This won't cost you anything" Truth: you are financing this installation and that payment alone wasn't more than I was saving every month Lie#3 "Your neighbor down the street went from a 400/month bill to a 19.00 bill. Truth: no one is getting 29,000KBH from their solar system. I was embarrassed for the sales person who had to sit and talk with me after we hit on all the misinformation their peers said to me. Truly says a lot about the company and it's (lack of) values. No way I'd do business with this company.
Kelly Maynard | Wakefield, Rhode Island | 08/08/2022
If I could leave negative stars I would
Absolutely terrible experience. From the moment our representative quit and took our paperwork, to the underutilization of panels, to the worst customer service possible and the complete lack of help when our system failed. Two months without service at this point with no end in sight and Trinity can not be bothered to return our phone calls. Awful company.
John | Wyoming, Rhode Island | 08/03/2022
The salesman was great and very knowledgeable but to get the job done was a nightmare! Dates kept changing (some changes were beyond Trinity's control) but, I would contact them and they would promise to check with scheduling but never respond back! I signed the contract with them in March and now (august) I finally had enough and told them I would look for another company. No reply, no trying to fix the issue, no acceptance of any responsibility! I was excited to do business with them and had 4 other friends lined up that wanted solar but after this mess, I would never recommend them.
Jason | South Chatham, Massachusetts | 07/29/2022
We just had solar installed by Trinity Solar. We were apprehensive as most people or couples are with change, but decided it made too much sense not to. Our Electrician Lou Silva made the process seamless. Not only was he unbelievably talented , but he became a quick friend as he is easy to talk with and was more than willing to explain everything, answer questions, and explain how everything worked. His work was meticulous and so efficient that it seemed impossible. We were told we would be without power during the installation process for 12 hours because it’s so involved. We were without power combined for the 3 day setup for 3 hours. The amount of work Lou can do in 1 hour is mind boggling. We only wish he lived closer as he would be our go to electrician.
Frank Souza | Williamstown, New Jersey | 06/30/2022
Trinity Solar was excellent to work with on this project
Trinity Solar was excellent to work with on this project. Their Sales Manager (Alex C)was excellent to work with as well as all the office staff (Leslie M) and installation personnel. They all were very professional. System is running for about a week and producing solar. I will not be able to evaluate system until I see how my Atlantic City Electric bills cost with this system.
Karen H. | Enfield, Connecticut | 06/08/2022
Excellent Customer Service
We got our panels in September of 2020 and could not be happier! My Eversource bill is just the connection fee and I never have to worry about my system. Trinity's customer service was very helpful during install and even when I called with questions recently, a year and a half after going live. Would highly recommend!
Kenny | Babylon, New York | 04/13/2022
Please Beware - I am paying 2 electric bills with no recourse
Trinity has wonderful salesman, the best I have seen. They sold me on the service and resiliency of the system. They use Sunnova for the support and solar service. After my first month, I received a $200 bill from PS&G, the previous bill was $17 for the service delivery. It turns out my system is not communication and I am forced to pay both PS&G and my "loan amount:" of $185. After calling Sunnova for weeks, I still have no recourse on when this will be repaired. Please learn from my mistake, stay away from both of these companies. I wanted to do the right thing and go green, now all my green is leaving my pockets. I am sick to my stomach and now paying lawyers to correct this.
AC | Little Falls, New Jersey | 04/10/2022
We purchased a Trinity Solar System for my home in Woodland Park. The sales representative, Mr. Jamie Cruz, was very personable and his partner, Billy Dugan, explained all the cost and options available and made sure we understood what the monthly savings would be. They gave us a choice of leasing the panels or purchasing the system. We decided to purchase since after evaluating the options, the benefit of purchasing was a better option for us. Mr. Cruz made sure to follow up with us and was here when the installers came. He made sure we were happy with the look of the system and the professionalism of the crew. I have recommended Trinity Solar and Mr. Cruz to a few friends already. Definitely happy with my decision and with the savings to come!
Vernon M Byron Jr. | New Windsor, New York | 02/15/2022
I was recommended to the company by my cousin who had had his solar installation done by Mr. Tyson. My wife and I had been thinking about solar BUT none of the Sales Reps made us feel as comfortable as he did - he answered ALL our questions, was completely accessible by phone, and allayed ALL of our fears and trepidations by giving us facts and science NOT hype and salesmanship! We live in a development where many of the homes have solar, so asking neighbors about how they found the companies they used, we got answers that really weren't comforting - from leaks, to electrical problems, to scheduling, to shoddy workmanship! What we found was that Mr. Tyson and THIS COMPANY, while installing the latest technology, had an "old school" way of doing business - EVERYTHING was true, straightforward, and EVERYTHING proceeded exactly JUST as Mr. Tyson explained to us! Their guy, who "speced-out" the roof and job arrived precisely when and as Mr. Tyson said he would, and he was so thorough and exacting that we forgot he was on the roof of our 4400 sf house he was up there so long!!! The installation crew arrived EXACTLY when Mr. Tyson said they would AND went forward without a hitch! When the Electrical Inspector came to checkout the installation, HE ASKED who had done all the electrical work because driving up the hill to the house he could readily see that our installation stood out from all the others, AND the electrical work was perfect! Upon hearing their name he remarked that we had been "installed" by the best electrical outfit in the area, and he had seen their work many times! We have had neighbors from around our complex who just knocked on the door and asked who our solar, because it just "looked" better than theirs! To sum up, we are EXTREMELY grateful to Mr. Tyson because total and complete honesty, knowledge, and professionalism are sorely lacking today in the building and solar industry and we have had ABSOLUTELY NO PROBLEMS with our solar install. NONE! On a scale of 1 - 100, we give Mr. Tyson and his company 110%!