Charm | Stratford, Connecticut | 02/01/2023
Worst service
My utility bill doubled since I got Trinity solar system installed. I am not getting enough solar energy, which cost me to pay more to the electricity company and still have to pay the solar bills. I haven’t added any new appliances and my household members remain the same as when they estimated how much panels I needed. Their customer service is very poor so I am not able to resolve the issues. I will be taking them to court, either they solve the problem or get panels off my roof
Sharon Barreiro | Elmsford, New York | 01/18/2023
Horrible..stay far awY
Worst experience ever!!! We had a 5pm meeting..he showed up early was super nasty and verbally racist. We got home before 5 pm and he was gone he left 6 minutes before our scheduled meeting but not before he was abusive and nasty to the person at my house. And then had the audacity to send me an email to reschedule. Definitely not a company that you would want to do business with. I wish I could give less than a 1star rating. Stay far away from this company.
Steve Smith | West Suffield, Connecticut | 11/23/2022
Nightmare
Trinity Solar installed 26 panels and after 2 years they started falling. Less than half work and they refuse to replace them. Last 3 years has been a nightmare!! Panels are made by Trina and financed through the Connecticut Green Bank. Trinity blames every one bur themselves. No resolution in sight.
David | Dracut, Massachusetts | 09/18/2022
No Contact from Trinity
We signed a deal with Trinity in May, and have had little or no communication from them, we certainly thought and were told we would be up and running by now. We are wondering if they are still in the solar business and whether or not our sales rep is even with the company. I am guessing there are supply chain issues, but I wouldn't know as they are terrible with communication. Choose wisely folks.
John Public | Suffern, New York | 08/29/2022
Door to door solicitor bait and switch
A Trinity door to door team lies to get me to see a rep a few days later: Lie #1 "with our new panels you can power your house with just the equivalent of a two car garage's size worth of panels" Truth: that's the minimum size panel they will install. Lie#2 "This won't cost you anything" Truth: you are financing this installation and that payment alone wasn't more than I was saving every month Lie#3 "Your neighbor down the street went from a 400/month bill to a 19.00 bill. Truth: no one is getting 29,000KBH from their solar system. I was embarrassed for the sales person who had to sit and talk with me after we hit on all the misinformation their peers said to me. Truly says a lot about the company and it's (lack of) values. No way I'd do business with this company.
Kelly Maynard | Wakefield, Rhode Island | 08/08/2022
If I could leave negative stars I would
Absolutely terrible experience. From the moment our representative quit and took our paperwork, to the underutilization of panels, to the worst customer service possible and the complete lack of help when our system failed. Two months without service at this point with no end in sight and Trinity can not be bothered to return our phone calls. Awful company.
Tperrone | West Hempstead, New York | 08/08/2022
Should have been mentioned
Although we were happy with Trinity’s installation of our solar system we were very dissatisfied with some results of the installation. During installation Trinity failed to mention bird issues that the panels might bring and the need for installing “critter guards” along the sides of the panels. This created a huge problem of pigeons nesting under the panels. When I twice called the company to inquire about getting an estimate to remedy the problem I was told the company would get back to me in a few days with an estimate. That never happened.
John | Wyoming, Rhode Island | 08/03/2022
The salesman was great and very knowledgeable but to get the job done was a nightmare! Dates kept changing (some changes were beyond Trinity's control) but, I would contact them and they would promise to check with scheduling but never respond back! I signed the contract with them in March and now (august) I finally had enough and told them I would look for another company. No reply, no trying to fix the issue, no acceptance of any responsibility! I was excited to do business with them and had 4 other friends lined up that wanted solar but after this mess, I would never recommend them.
Jason | South Chatham, Massachusetts | 07/29/2022
Lou Silva
We just had solar installed by Trinity Solar. We were apprehensive as most people or couples are with change, but decided it made too much sense not to. Our Electrician Lou Silva made the process seamless. Not only was he unbelievably talented , but he became a quick friend as he is easy to talk with and was more than willing to explain everything, answer questions, and explain how everything worked. His work was meticulous and so efficient that it seemed impossible. We were told we would be without power during the installation process for 12 hours because it’s so involved. We were without power combined for the 3 day setup for 3 hours. The amount of work Lou can do in 1 hour is mind boggling. We only wish he lived closer as he would be our go to electrician.
Frank Souza | Williamstown, New Jersey | 06/30/2022
Trinity Solar was excellent to work with on this project
Trinity Solar was excellent to work with on this project. Their Sales Manager (Alex C)was excellent to work with as well as all the office staff (Leslie M) and installation personnel. They all were very professional. System is running for about a week and producing solar. I will not be able to evaluate system until I see how my Atlantic City Electric bills cost with this system.
