Texas Solar Power Company

Just over 2 years ago I Got solar panels from this company a few years ago. Their 3rd party Vendor PV South Texas offered the solar panels and other services, like foam insulation, generator hook up to breaker, tree trimming, and A/C duct repair. Vendor never did the extra services that were added to the loan. Called them a few times about the generator hook up when it was being installed they said they had no record of it or any other service offered. After calling multiple times and and talking to the vendor through text he said Texas Solar kept his part of the payment and couldn’t do the work. Called Texas Solar lady i talked to said they flagged all payments to vendor and if i wanted my money back that I was overcharged I needed to sue them. So they kept almost $25k and I never received any of the other services. Few months later saw same vendor with company shirt with Texas Solar logo on his shirt. So they still kept the vendor who offered the services they never paid him for.

I would Not use or recommend them

I started my search for a solar panel and battery company in August. I worked with different companies and decided to use Texas Solar Power Company in College Station. I worked with Joel which he was very good to work with. He took the time to explain and work with me on the details and information. Once the final details and price was agreed upon, I was sent a contract to sign. That is where things started to go sideways. The contract is not with Texas Solar Power Systems (TSPS), it was with TriSMART Solar (TS) in Houston. When I questioned that, I was informed that the installation would be by TS. As I continued to ask questions, TS would also be the company that would warrant the solar system, not TSPS. I was told that TSPS would be the contact but again TS would be the company doing the actual work and providing the guarantee. After we worked through this and I was comfortable with it, a contract was signed. I had an inspection at the house. After that there was no contact with me for more than 2 weeks. I called Joel several times with no response. I also left messages with TS. At no time was I able to speak direct to anyone at TSPS or TS, I could only leave messages and received NO return calls. Finally, I received a call after approximately 2 weeks and was told by Joel there was an issue with connecting my back up generator. It took 2 weeks before I got a response back on the generator issue. From 10/3/22 to 11/7/22 I had left several messages with Joel at TS and TSPS and never had a call back from either to find out what was going on. On 11/7 I did get a text response from Joel that he had been tied up with personal issues. After that text exchange, I never heard back from either TSPS or TS or Joel. It's now 12/10/22 and no one has contacted me on the installation. As a summary - The sales part was great, equipment quoted was good, after contract everything fell apart. SO since no one will return calls from TS or TSPS, I can only imagine how the warranty over 25 years would go since they don't answer their phones or return calls. I would definitely not recommend either company.

In my experience - very unprofessional / unethical

When I had a system installed approximately 12 years ago, this company sub contracted a 3rd party who was a personal friend of their owner to build a patio for the solar panels to be installed on. Their representative represented in writing to me that the patio would not leak and would be professionally built. I discovered after the work had been completed and the system installed that the patio did leak in multiple places and was not built at an angle to allow runoff. This was causing damage to my home. I attempted to get their company to resolve the issue and tried to work with them to have it taken care of. When it became clear to them that it would be costly to resolve the issue they told me they would not do anything to resolve the issue. I was forced at that point to go through an attorney and file a lawsuit in order to get the problem resolved. With documented proof of the representations their installation manager made to me my lawyer obtained a settlement from Texas Solar. When I purchased the solar system, I was also told that they would service the system and honor the warranties. Yesterday I discovered that my electric bill had gone up significantly. I called Texas Solar to ask them how I could determine if the system was functioning. They put another person on the phone, a technician. I tried to explain again. They told me at that time they were no longer servicing my area and I would need to get another technician. I said ok would you please send me the paperwork on my system so I can provide it to another technician. Then their owner, Joe Garcia jumped on the phone and said "I'm going to put a stop to this." I said what do you mean at no time have I been rude or disrespectful to your employee and had only asked how I could determine if the system was on and get a copy of my paperwork. He then said didn't you sue me. I said yes because your company made misrepresentations and tried to take advantage of me. He then said would you help someone who sued you. As I said I would at least act professionally and be honest,he hung up the telephone. In my personal opinion this company isn't trustworthy and shows a lack of ethics, integrity and professionalism. I certainly would discourage anyone from using this company after the way they treated me as a customer. I will use a company that is capable of being professional and honest with customers in the future.