Synergy Power - CA

Money grab

After months of delay due to back order issues, a battery suddenly appeared towards the end of December & an installation appointment was scheduled. There was no coordination with PG&E, therefore my system is still not operational. I made several attempts to reach someone; one person laughed at me and said to call my sales representative, however, the operator told me that he was my new sales representative. I used the chat option (live person, not bot) on the website and requested to speak to someone authorized to discuss my concerns and they disconnected. I have now paid over $29,000, system is not functional and apparently no one is responsible.

Used to be a good company

Synergy installed my solar system 2 years ago. Process was smooth and everything went as planned and we were very pleased. A year later we added a few panels and a heat pump, again very smooth and very happy. I recommended them to friends. Today I am more than likely going to sever my relationship with them. I've been trying to get a battery storage system quoted and installed for 7 months and still don't have a quote. Their inability to execute or maybe the fact that my business isn't important to them, have me looking elsewhere. And now that I have been looking I've found other solar companies that are more competitive with their pricing and are more knowledgeable about what they are quoting. It's all very disconcerting.