Sweetwater Energy Services

For the past 9 years, my relationship with Sweetwater Energy has been first rate. Although the initial installation with the Solar Panels and the inverter has some bumps along the way, Sweetwater has always been upfront with me in regard to the delays, issues, etc. Of course, as far as I'm concerned, any project that I go into I expect there will be delays, ups and downs. I appreciate that they have been able to work with me and I've been able to work with them. Even during this chaotic time and the way the industry has been going, is a testament that they continue to be in business for the past 13 years where many other Solar Services companies have fallen along the wayside. My service with them have been first rate but that is my opinion since it wasn't just a business relationship but a personal professional one.

I've had solar for a long time...

When I moved from Austin to Victoria 6 years ago, I knew I was going to add solar to my property. I had solar in Austin for 5 years and it was great. I went shopping for an installer and after going through 4 companies landed on Sweetwater. I couldn't have made a better decision. Thomas and his great team helped me develop a system (10kwh array with 10kwh battery backup) for my property, and I've never looked back. They worked hand in hand with VECU, and the transition was seamless. Being a veteran, I received additional benefits and savings on the pricing. Thomas' support of the veteran community is amazing. One more thing...in May, we had a tornado touch down near us, which destroyed 2 panels on the array (the array itself withstood the extreme weather). The system never went down and kept producing energy. Again, Sweetwater's response was immediate, and I was up and running in no time. All I paid for the repair was labor costs. If you are looking to venture into solar energy, you would be doing yourself a great disservice if you do not reach out to Thomas at Sweetwater!

Best solar in texas.

We have had the solar system for seven years now. No problems , Thomas and his team are excellent and very experienced.

Horrible service and deceptive business practices

Horrible customer service. I have had 77 panels installed and 2 batteries over a 5 year period. I thought I could overlook some inconviencences and excuses because the company was small and I wanted to be loyal to a local owner. That has all backfired and my system has remainded in disrepair with warranty issues now waiting over 6 months and counting to get addressed. My battery backup failed during the last hurricane and I can't get anyone out after 4 weeks to figure out why. I have had 10 optimizers out for more than 6 months and I can't get it resolved. Look else where.

A Stellar Company

Our experience with Sweetwater Energy Services has been nothing less than stellar. Every single question we had was answered in a timely and satisfactory manner. Throughout every step of the process, Thomas and his crew were communicative and engaged – as eager for us to flip the switch as we were ourselves! Their commitment to delivering both quality product and service is outstanding - even outside of their field, I’ve found few businesses that can match their care and concern for their customer. Truly, these are good people, and I can think of no higher review to leave than that.

Great Job

I highly recommend the team at Sweetwater

New solar system

Highly recommend!

Disappointing Customer Service

My husband and I purchased solar panels and a radiant barrier from Sweetwater Energy Services a year ago and had a sub-par experience. Our "4-6 week" project took ~10 weeks and included last minute paperwork, additional check/fees, and poorly communicated installation logistics (although Frank and his team are great). Once the panels were finally installed, they could not be switched on because our electric box was not properly sealed to the wall and a master electrician needed to come out to fix the issue, something that should have been caught in the 9 weeks leading up to that point. Our first bill was higher than any bill we historically had in that month and our panels have only been producing ~50% of our estimated electricity since then, suggesting the panels are less efficient than advertised and radiant barrier is doing little to help save energy in our house. Thomas, the COO, was initially working with us to find the problem, and was honest with us that our salesman miscalculated what we would be producing. Once we proposed solutions to the problem, however, he stopped responding to any emails. Although we have somewhat of an energy efficient house, we’re disappointed in our overall experience with Sweetwater.

Solar Power

Excellent service

Sweetwater Energy highly recommend.

I have used this company not only once but 3 times. Added 5 panels the first time and then another 5 a year later, and lastly I upgraded inverters to a far superior SolarEdge product and system is working flawlessly. Thanks Thomas and crew!

Satisfied customer

Sweetwater Energy is a very professional company! I am glad that I decided to use them for my solar system install!

Solar done right!

Sweetwater Energy performed my Solar installation in a professional and timely manner. I highly recommend this Company for your Solar install! Honesty, integrity, and quality, that's hard to beat or even find these days!

So Happy with Our Purchase!

Sweetwater Energy had the knowledge, tools and expertise to help us SAVE thousands of dollars on our electric bill. This was not only best financially for us but ethically as well. We wanted to do our part to help save this planet and we needed to do this ASAP. One year later and NO REGRETS!

Very satisfied customer

I didn’t want my panels on my roof I wanted a ground mount that was tall enough to use for covered parking/ storage! Sweetwater Energy Services did a awesome job working with me on getting this project done! I highly recommend using this company for all your solar power needs! Thanks, Satisfied customer

Solar Install

Bill Murphy and his staff did a great job installing the solar system for my mom's home.

Residential Solar Installation

I do not normally leave reviews for a company but our experience was too good not to share. The system looks great, installation went smoothly, and everyone associated with the company was very professional. I have recommended Bill and his team to my family and will be calling on them again if we ever want to get another solar system installed.

New Solar Install

very professional installation. Looks great and I am generating surplus the first day.

Happy with my system

The whole project was started around October 2016, completed in mid November dues to my schedule and the delayed arrival of the parts especially the battery bank. The second phase was the ground mount solar system. This second phase was much quicker because the "infrastructure" was there already (i.e. the inverter, and the main wiring). My system is Grid-tied with battery so there be no need for me to add a back-up generator for potential electricity outage. The battery backup should be more than enough for all the essential need of living except the air conditioner. The quality of work is super as you can see in the pictures.Rick the boss and the electrician Justin are good and reliable people. Overall i am very happy with the decision. Also the price is very reasonable and i did my homework extensively for comparative shopping.

Reducing our carbon footprint

We wanted to reduce the carbon footprint of our household and do the right thing for the planet, but what we didn't expect was what a wonderful experience it would be. Sweetwater Energy has been not just up front and with every bit of information that we would need to make this type of decision but once installation began, they surprised us by having the most pleasant and polite people working at Sweetwater. They worked around our schedule and completed absolutely everything that was promised in the deal. Our house is now very energy efficient and producing energy into the grid. I watched our energy bill online drop to $0 after the system was turned on and generating energy. Thank you Sweetwater team.

Great service

Everyone that was part of sweetwater helped me whenever a question would come up. The process was smooth with no issues.

Great experience

Amazing service, fast installation, great communication. Bill Murphy is extremely friendly and answered all my questions in a timely and thorough manner. Can't wait until our agreement with Centerpoint is finalized and we can start earning credits!

Amazing customer service and very knowledgeable

Sweetwater was the second vendor that I spoke with in looking for solar for our family's home. I only have great things to say about them. Bill was patient in explaining the system to us, how the solar panels work, solaredge technology vs. enphase. Bill was more of a consultant with sound advice than a salesperson providing pros and cons as well as options to provide a true apples to apples comparison if needed. They were able to answer all our questions regardless of how small or trivial. Sweetwater refuted the first solar vendor's misinformation when they felt threatened in losing their client. Sweetwater was truthful in providing an accurate and much less expensive system with a higher producing system. Sweetwater's installation team and were courteous and professional, taking the time to clean up afterwards. They assisted with the letter to the HOA. All the permits were handled and so we had minimal running around. They communicated throughout the process. They went above and beyond in making us feel comfortable with our purchase.

Midtown Project

Sweetwater provided the best system price per watt and were very friendly/great to work with.

A Wonderful Experience

We were initially moving forward with another company but I just didnt feel confident and decided to research further, I am so glad I did. I found Sweetwater Energy and felt very comfortable from initial contact through completion. They did a great job at every step and prices were very competitive. This is a stellar group, very knowledgeable, courteous, prompt, full of integrity and very thorough. If you are considering solar this is the company to call.

Off-grid system

Sweetwater Energy was about the 5th or 6th company I spoke to about a turnkey off-grid system for use on our farm. Sweetwater was the only one that was able to give me the confidence that they had the products, service or know how to make me feel good about going solar. Bill and Rick were great to deal with. The products are top notch and their product and system knowledge the best I had found. Installation was top notch, great technical and cosmetic workmanship. Great attention to detail They really back their products with the best warranty I found. My system was build so I could add on in the future. I am certain Sweetwater will be around when I expand my system and they will supply all the products and services. I purchased a 4.7kW PV, 8Kw Inverter system. We love it!!!!! I highly recommend you contact them if you are in the market for a system.