Sweetwater Energy Services

Verified profile
Updated: 12 May 2021
Installer

Installing solar since 2014

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4.39 from 26 Reviews

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Sweetwater Energy Services reviews


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Breakdown of consumer reviews

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Latest good review thumbs up

Andrew W. | Victoria, TX | 05/14/2021

A Stellar Company

Our experience with Sweetwater Energy Services has been nothing less than stellar. Every single question we had was answered in a timely and satisfactory manner. Throughout every step of the process, Thomas and his crew were communicative and engaged – as eager for us to flip the switch as we were ourselves! Their commitment to delivering both quality product and service is outstanding - even outside of their field, I’ve found few businesses that can match their care and concern for their customer. Truly, these are good people, and I can think of no higher review to leave than that.

Latest bad review thumbs down

Julie | Spring, TX | 05/20/2019

Disappointing Customer Service

My husband and I purchased solar panels and a radiant barrier from Sweetwater Energy Services a year ago and had a sub-par experience. Our "4-6 week" project took ~10 weeks and included last minute paperwork, additional check/fees, and poorly communicated installation logistics (although Frank and his team are great). Once the panels were finally installed, they could not be switched on because our electric box was not properly sealed to the wall and a master electrician needed to come out to fix the issue, something that should have been caught in the 9 weeks leading up to that point. Our first bill was higher than any bill we historically had in that month and our panels have only been producing ~50% of our estimated electricity since then, suggesting the panels are less efficient than advertised and radiant barrier is doing little to help save energy in our house. Thomas, the COO, was initially working with us to find the problem, and was honest with us that our salesman miscalculated what we would be producing. Once we proposed solutions to the problem, however, he stopped responding to any emails. Although we have somewhat of an energy efficient house, we’re disappointed in our overall experience with Sweetwater.

All reviews


Andrew W. | Victoria, TX | 05/14/2021

A Stellar Company

Our experience with Sweetwater Energy Services has been nothing less than stellar. Every single question we had was answered in a timely and satisfactory manner. Throughout every step of the process, Thomas and his crew were communicative and engaged – as eager for us to flip the switch as we were ourselves! Their commitment to delivering both quality product and service is outstanding - even outside of their field, I’ve found few businesses that can match their care and concern for their customer. Truly, these are good people, and I can think of no higher review to leave than that.

Cindy H | 05/13/2021

Great Job

I highly recommend the team at Sweetwater

Satisfied customer | 03/02/2020

New solar system

Highly recommend!

Julie | Spring, TX | 05/20/2019

Disappointing Customer Service

My husband and I purchased solar panels and a radiant barrier from Sweetwater Energy Services a year ago and had a sub-par experience. Our "4-6 week" project took ~10 weeks and included last minute paperwork, additional check/fees, and poorly communicated installation logistics (although Frank and his team are great). Once the panels were finally installed, they could not be switched on because our electric box was not properly sealed to the wall and a master electrician needed to come out to fix the issue, something that should have been caught in the 9 weeks leading up to that point. Our first bill was higher than any bill we historically had in that month and our panels have only been producing ~50% of our estimated electricity since then, suggesting the panels are less efficient than advertised and radiant barrier is doing little to help save energy in our house. Thomas, the COO, was initially working with us to find the problem, and was honest with us that our salesman miscalculated what we would be producing. Once we proposed solutions to the problem, however, he stopped responding to any emails. Although we have somewhat of an energy efficient house, we’re disappointed in our overall experience with Sweetwater.

Priji Kumar | 11/16/2018

Solar Power

Excellent service

JustinK9067 | Rosharon, TX | 11/09/2018

Sweetwater Energy highly recommend.

I have used this company not only once but 3 times. Added 5 panels the first time and then another 5 a year later, and lastly I upgraded inverters to a far superior SolarEdge product and system is working flawlessly. Thanks Thomas and crew!

Proud to have my home solar powe | 10/14/2018

Satisfied customer

Sweetwater Energy is a very professional company! I am glad that I decided to use them for my solar system install!

Donnie Parker | Victoria, TX | 10/14/2018

Solar done right!

Sweetwater Energy performed my Solar installation in a professional and timely manner. I highly recommend this Company for your Solar install! Honesty, integrity, and quality, that's hard to beat or even find these days!

Yvonne Rossman | Victoria, TX | 10/12/2018

So Happy with Our Purchase!

Sweetwater Energy had the knowledge, tools and expertise to help us SAVE thousands of dollars on our electric bill. This was not only best financially for us but ethically as well. We wanted to do our part to help save this planet and we needed to do this ASAP. One year later and NO REGRETS!

Todd Harrell | Beeville , TX | 03/27/2018

Very satisfied customer

I didn’t want my panels on my roof I wanted a ground mount that was tall enough to use for covered parking/ storage! Sweetwater Energy Services did a awesome job working with me on getting this project done! I highly recommend using this company for all your solar power needs! Thanks, Satisfied customer

airlee2k | 05/08/2017

Solar Install

Bill Murphy and his staff did a great job installing the solar system for my mom's home.

Radk30 | 05/03/2017

Residential Solar Installation

I do not normally leave reviews for a company but our experience was too good not to share. The system looks great, installation went smoothly, and everyone associated with the company was very professional. I have recommended Bill and his team to my family and will be calling on them again if we ever want to get another solar system installed.

new solar | 05/03/2017

New Solar Install

very professional installation. Looks great and I am generating surplus the first day.

nvn | PEARLAND 77584, TX | 04/06/2017

Happy with my system

The whole project was started around October 2016, completed in mid November dues to my schedule and the delayed arrival of the parts especially the battery bank. The second phase was the ground mount solar system. This second phase was much quicker because the "infrastructure" was there already (i.e. the inverter, and the main wiring). My system is Grid-tied with battery so there be no need for me to add a back-up generator for potential electricity outage. The battery backup should be more than enough for all the essential need of living except the air conditioner. The quality of work is super as you can see in the pictures.Rick the boss and the electrician Justin are good and reliable people. Overall i am very happy with the decision. Also the price is very reasonable and i did my homework extensively for comparative shopping.

bsegal | 03/01/2017

Reducing our carbon footprint

We wanted to reduce the carbon footprint of our household and do the right thing for the planet, but what we didn't expect was what a wonderful experience it would be. Sweetwater Energy has been not just up front and with every bit of information that we would need to make this type of decision but once installation began, they surprised us by having the most pleasant and polite people working at Sweetwater. They worked around our schedule and completed absolutely everything that was promised in the deal. Our house is now very energy efficient and producing energy into the grid. I watched our energy bill online drop to $0 after the system was turned on and generating energy. Thank you Sweetwater team.

Blanca | 02/07/2017

Great service

Everyone that was part of sweetwater helped me whenever a question would come up. The process was smooth with no issues.

Neema Nayeb-Hashemi | TX | 01/13/2017

Great experience

Amazing service, fast installation, great communication. Bill Murphy is extremely friendly and answered all my questions in a timely and thorough manner. Can't wait until our agreement with Centerpoint is finalized and we can start earning credits!

Robert Sim | 01/12/2017

Amazing customer service and very knowledgeable

Sweetwater was the second vendor that I spoke with in looking for solar for our family's home. I only have great things to say about them. Bill was patient in explaining the system to us, how the solar panels work, solaredge technology vs. enphase. Bill was more of a consultant with sound advice than a salesperson providing pros and cons as well as options to provide a true apples to apples comparison if needed. They were able to answer all our questions regardless of how small or trivial. Sweetwater refuted the first solar vendor's misinformation when they felt threatened in losing their client. Sweetwater was truthful in providing an accurate and much less expensive system with a higher producing system. Sweetwater's installation team and were courteous and professional, taking the time to clean up afterwards. They assisted with the letter to the HOA. All the permits were handled and so we had minimal running around. They communicated throughout the process. They went above and beyond in making us feel comfortable with our purchase.

Ryan Morton | 12/25/2016

Midtown Project

Sweetwater provided the best system price per watt and were very friendly/great to work with.

Divejive | 12/18/2016

A Wonderful Experience

We were initially moving forward with another company but I just didnt feel confident and decided to research further, I am so glad I did. I found Sweetwater Energy and felt very comfortable from initial contact through completion. They did a great job at every step and prices were very competitive. This is a stellar group, very knowledgeable, courteous, prompt, full of integrity and very thorough. If you are considering solar this is the company to call.

MT | 12/10/2016

Off-grid system

Sweetwater Energy was about the 5th or 6th company I spoke to about a turnkey off-grid system for use on our farm. Sweetwater was the only one that was able to give me the confidence that they had the products, service or know how to make me feel good about going solar. Bill and Rick were great to deal with. The products are top notch and their product and system knowledge the best I had found. Installation was top notch, great technical and cosmetic workmanship. Great attention to detail They really back their products with the best warranty I found. My system was build so I could add on in the future. I am certain Sweetwater will be around when I expand my system and they will supply all the products and services. I purchased a 4.7kW PV, 8Kw Inverter system. We love it!!!!! I highly recommend you contact them if you are in the market for a system.

Bpearl07 | 10/13/2016

Great service!!!

The team did a great, timely service. We are very happy with our system and the support given to us throughout the process.

Inky | 09/19/2016

Solar power made easy

I recently had solar panels installed along with their radiation sun barrier in my attic and a special energy saving pool pump. I can't say enough for Bill the sales manger and Rick the master installer. They were able to not only answer my questions but walk me step by step through the entire process. Their workmen were polite and very professional. I could not give a higher recommendation to a company than I do this one. I would recommend them to my mom they are that good!!

Justin9067 | 07/23/2016

Solar Panel and radiant barrier install

I had Bill come out and quote a solar system and radiant barrie install. He was quick to respond to my request and started right away with the installing the panels. It has been a month since they were installed and I can see the difference in my electric bill and my AC is not cycling on and off so much. Thanks again Bill for a pleasant experience with your company.

DTrisna | 05/24/2016

7,8 kW Residential ground mount solar system in Friendswood, TX

After researching local installer, I came across Sweetwater Energy Services, and decided to install a 7.8 kW ground mount solar system. It consists of 24 Panasonic HIT Power N325SA16 325W Mono most efficient panel.using SolarEdge Inverter/optimizers. Smooth process in getting the permit, installation, inspection and approval by CenterPoint to connect to the grid. Everything was done professionally and on schedule, including upgrade of the electric panel.

steve1972 | Houston, TX | 03/26/2016

Satisfied Customer

I just had a system installed by Sweetwater Energy Services and I'm really satisfied with the entire process. From the initial quote from Chuck, to the final walk through, the whole process was very detailed and timely. The installation is very clean and all the workmen polite and helpful. I wanted to leave space and capacity for extra panels if needed in the future and they set it all up as I wanted. I did get quotes from other companies and they were right in with the lowest and I know the customer service is the highest.

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About Sweetwater Energy Services


Sweetwater Energy Services is a state licensed electrical contractor (TECL 31608)that specializes in solar energy installations. Along with solar design and installation we provide energy audits to help customers achieve a net zero energy use status for their home. We also provide backup power solutions for your home or business. We offer free consultations and site surveys. We include a 10 year warranty on all of our installations and proudly stand behind our work.

Office locations


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Texas - Victoria

421 Blake St, Victoria TX, 77905

Certifications


Better Business Bureau American Solar Energy Society Solar Power World UL Certification

Contact Sweetwater Energy Services


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Head Office
421 Blake St, Victoria TX, 77905