Suntrek Solar

expected this to be a straightforward install but they canccled on me three times without any warning. total headache, wouldnt go through this again. tels them all my concerns and they just forgot about me.

Solar Pool Heater

I just got a system put in about 2 months ago and I been trying to get a hold of someone to come out and show me how to use the solar pool heater and I left many messages and I can't get anyone to call me back. They were very responsive until they got their money and now they don't return calls.

do NOT use this company

i have had solar panels from another company for 20 yrs plus and NOT A SINGLE problem. with suntrek the sensor went out after just several months and they charged for the replacement. the replacement sensor went out again and this time i called in another company to replace it. when i asked why the sensor had to be replaced so often, they showed me what a cheap product suntrek installed on my roof! then two years later the panels started sliding off my roof! two solar companies told me it was due to bad installation from suntrek. go with diablo valley solar; they stand behind their product and warranty for 15 years. DO NOT GO WITH SUNTREK

System not recommended

System just doesn’t stand up to high winds in Las Vegas. Eventually started ripping right off the roof

Installation Methods will ruin your roof

Its easy to get a good review when the company is doing the writing. Hidden damages are not disclosed. Re: Lamorinda California area. Poorly manufactured materials and inadequate installation methods. We invested in Solar panels to heat our pool. Very little we were told when the salesman came to visit regarding the ability of the panels to actually heat our pool ever occurred. What did occur was leaks from the panels bursting sometimes big and sometimes small. The 15 year service warranty is nonexistent and covers nothing unless the company wants to make an exception. Roy the owner acts like he is doing you a favor coming to your home to make repairs. Yes this company will come out and install and do repairs, year, after year, after year. What they don't talk about is the damage the placement of the panels, attachment pipes and adherence substance will cause to your roof or that the company will assume no responsibility for the roof including interior damage or the fact that they failed to mention the possibility when selling the product. Roy is the owner and he is full of himself and finger pointing. For the damage, including mold found in the interior of our kitchen, the owner offered $1000 towards a new roof and said he was actually not contractually obligated to offer anything. About the contract, well unfortunately, we only received a brochure when the system was initially installed with our pool 12 years ago and we stupidly allowed suntrek to reinstall a second system in 2015, which did not last through the first 2 weeks of the next season. Nonetheless, our roof is damaged beyond reasonability. Really Roy, the owner, offered a thousand dollars towards a new roof. I've not heard of a roof that only cost $1000.00