Sunsmart Technologies

Go with another company

Poor customer service, poor warranty, and zero confidence in the companies integrity. I have had multiple issues with my system from cracked panels to poor production and little to no help from the one field tech that they have to handle all of there issues. I have had to reach out to them and cant remember when they have initiated a followup. frustrating to say the least

WHAT A MISTAKE DO NOT USE SUNSMART

Salesman told us our tax return would give us the $11,000.00 to pay off smaller of two loans. Only received part of the $11,000 tax return right around $3000. KCP&L bill this month was around $47.00 dollars but when you add both loans I pay $453.91 to save appx $100.00 dollars on my energy bill. So I end up paying around $400.00 a month for energy. The install crew did not have a sensor to see where lines were underground, I was told the device was around $200.00 and KCP&L was not allowed to do that for my underground wires. I was told by the salesman the installers would do things but when they arrived they had no idea of promises. I ended up coordinating with KCP&L to get their part done. KCP&L told me when their power went out so did my solar power.This is to ensure the safety of the lineman who think a line is dead only to get electrocuted if my solar was still on. This is really upsetting because a significant diode (like a light emitting diode) stops current from traveling backwards through it allowing it to stop solar from going back into the KCP&L lines so we would at least have solar power until KCP&L gets power on through their system. We were told by the installers from Sunsmart that the monitor unit let them monitor my solar power so if anything went wrong they could come down and fix it; my solar was down three days before I found out and had to call Sunsmart to come get it fixed. When the solar system was done it took me almost a month before I found out by calling KCP&L then called Sunsmart on turn on procedures so much for sunsmart. So many things have gone wrong since we have had the unit I could spend a serious amount of time telling all of it to you but the bottom line is they are not to be trusted. it will take many years to pay both loans off we will never live long enough to see a paying investment. Do not make the same mistake we made! Stay away from Sunsmart.