Sunrun Inc.

High Cost of Solar System

I pay $173 month to Sunrun and then the system doesn’t produce enough so I have to pay SCE another $2000 per year. It is costing me more money then it would have cost to buy the electricity. Then the roof on my barn had a leak and they wanted $4000 to remove and reinstall panels so I could get my roof fixed. In another incident I had a breaker go out and the system didn’t produce electricity for a month and one half

Pathetic and useless customer service

My Sunrun system has been down from Feb 2021. After multiple calls, a technician would come in May and tell me your inverter is bad and need a replacement. Told customer service will call and schedule and appointment to install new inverter with in a week. Today is middle of June and no one called or came to fix. And when I call them, they don’t even give me a date.

Sun_Don't_Run

I had Sunrun installed two years ago. System worked great, saved us money on PG&E, etc. However, our system control box failed on April 15th, 2021. I happened to check the control box display and noticed it wasn't working. I then called Sunrun support and to my surprise they told me they already were alerted of the failure and had already scheduled a service technician to come out. I was like, this is fantastic service. The technician came out 2 weeks later and worked on the control box and left. I checked the box and it was still not working. Then I went online to check the status on my solar an found out that it had been actually had been down for 4 weeks prior to my phone call to Sunrun. A week later I received a notice saying they needed to order a part to replace something in my control box. Here I am 3 months without solar (during peak season), paying my Sunrun bill for 3 months (and now also PG&E for my electricity usage) while my solar doesn't even work. I've placed several calls to my account person with my case number but have not received any call backs nor correspondence. Needless to say the follow up service and support is unacceptable. At this point I cannot recommend Sunrun to others given their lack of after purchase support.

Worst customer service ever

Do not get your solar system from Sunsun, I called for maintenance and I was told to get the pictures, I guess they expect me to clime the roof and get pictures. The are the worst company to get your solar system from. I am giving them one star because there no option for no stars or negative stars.

The worst experience ever!

This company has the absolute worst customer service I have EVER dealt with. Our home already had the solar panels when we purchased it so I did not get to do any research on the company beforehand. We have been in the home almost 4 years, not too many issues with the panels until recently. It started about 1.5 months ago when I received a random email stating I had set up a service appointment. I never set up an appointment so I called and the service representative stated my system is having a error message so the appointment was scheduled. I have never had a business just randomly set up an appointment. The right thing to do would be to call/email me to let me know about the issue and then allow me to schedule the appointment. They want you to block your schedule for 5 hours. I told the representative at that time not to have someone show up before 2pm. But they did, thankfully my husband got off really early that day and was home. They never called to let me know they were even on their way. Whatever that tech did didn't fix the issue because a few days later I get another email stating they had scheduled another appointment because of the system not working. I was able to take off of work early to be home for the 5 hour span, 3.5 hours later I decide to call to find out when the tech would be there. They tell me he had already been here. I look on the Ring and sure enough he had been there, my Ring is set up for recording but not to chime on the inside bc of my dog. It was not the Techs fault for not knowing this, however, there still was not a call to let me know he was on his way or that he was at my house. Nor did he bother to also knock on the door. I had to schedule another appointment, which will be in another 3 weeks. I asked to speak to a Manager, that call took 1.5 days to receive. When I spoke with the Manager it was such a waste of time, she had attitude and was less than helpful aside from letting me know there was nothing she could do. All the while the company knows the system isn't working but they keep taking money out of my account and billing for a service that isn't occurring. Side note, Most of the call center agents are hard to understand and you will get transferred a couple of times depending on the issues. Do yourself a favor and avoid this company unless you want the worst customer service experience and panels that may or may not work.

Over all good job

Putting solar on the roof was big investment so many to choose from choosing sun run closeing my eyes and say yes learning about how solar works from sun run reps was learning experience saving at the same time I am satisfied

Horrible experience with Sunrun

I had the sunrun installed the system at my home. it produce only 50% of the promised KWH. please look at tesla if you are interested. this company customer service is horrible. they may go bad asap

Review Sunrun

Sunrun is a very reliable company. Any concern that I had was answered and covered in a timely manner. They kept me abreast of all procedures that were to take place in the installation of the solar panels and any other electrical work. Would recommend to anyone very Satisfied from beginning to end of their work.

STAY AWAY!

This company has been a nightmare from day one! Failed Inspection 4 times, Seven times to correct the pigeon problem, I get billed for what my 43 panels produce instead of what I use. I get disconnected often when trying to make a payment and try to leave a message to a mailbox that's full. 46K to buy out and If I sell the house I'm still responsible for the buy out if the new owners don't want to take it over. I'm sure there's much better solar options. Don't get stuck like I did.

They are by far the worst solar company out there.

I chose them because my niece's husband works/worked for the company. People beware! My bill is higher now than it was before I had the panels put on!! To boot...they WILL NOT return messages I send them. The biggest mistake I ever made. I pay them x amount each month on top of what my electric bill is. What a scam. Every single month I cringe because I get 2 bills from them and 1 from my electric company. AND...every month it's higher. Shame on you Vivint! The very worst solar panel company out there. Like I said, buyer beware!

WORST SOLAR COMPANY NIGHTMARE NIGHTMARE

PLEASE PLEASE PLEASE do not go with this company. It has been a nightmare. They lied to me or I would have never signed the contract. I was told there were no fees to remove the panels if I needed a new roof. It was a hassle getting them off and they are still not back on. If I operated like them I would not have a job. I could go on and on about this company but the bottom line is do not work with this company or the the one that bought them out, Sunrun. LIES LIES LIES LIES

Ups and Downs

My experience was a mixture of pleasant exchanges with a sales rep, frustrating experiences with the electrical vendor, being given an initial install appointment without my input, and litter left in my yard by the install team.

Poor customer service

Since day 1 I was having issues with my panels and with customer service representatives. My box took a sh** and Sunrun didn�t replace the box after 3 months. My bill with PG&E went up to $700 plus and Sunrun didnt want to help us out. The persons name I spoke with is Mark Venture this guys sucks to be a manager as he said he was and customer service representative.

Positive experience

Thorough presentation and discussion of the options from Tori. Friendly and efficient installers

Worst experience

This has to be the worst customer experience I have ever had. If you are paying tens of thousands of dollars to install a high tech system in your home, the service level should be at least satisfactory. When I tried to get information about battery systems, it was always - don't worry, we will have that for you. However, system is installed and no battery back up. Oh, and the system has been on my roof for two months (and counting) and still isn't activated. I was initially told that the delay was with the utility, but was informed by the utility that the delay was with Vivint. I have now gotten multiple reasons why there is a delay -- always something different.

All of the problems I have had were either my issue or it took f

All of the issues were either mine to take care of or it took forever to resolve as in months, not happy!

Roof Repair

During time of sale it is bolstered that as long as a 30 day window is provided they can remove the panels for roof repaired. During renovations it was discovered a leak and the whole roof should be replaced. Upon calling Vivint Solar it is discovered that the demand is high and I have to two 2.5 months to remove the panels. After two months waiting I call to find out how re-install works, and they are experiencing the same schedule delays but now it is 3 months out. So I am losing 3 months of solar power during the summer which is the period of most sun. Process is to not schedule re-install until the panels are removed. This process should change and customers should schedule re-install at the same time within a 30 day window. I believe 30 days to repair a roof is reasonable. In addition, per contract I will be charged an amount meanwhile it is Vivint's problem I cannot get my panels back on in 30 days. Vivint is just like any other company and sell you a line to get a sale. They really sell you LIES!

Saving Money

Our monthly summer bill went from $260 to $35! We had a 7.5kW and LG battery installed, the best decision ever!

They were good but I was very upset when they left. On almost ev

They were good but I was very upset when they left because every single panel has foot prints on it. They should of cleaned them before installing the next one. It’s like buying a new car and it’s not cleaned before you pick it up very disappointing.

Worst solar company ever, constantly lying.

Told me if I needed more panels it wouldn't be a issue, but they lied. I had a 850$ true up bill and said I needed more, but then said my 15 year old roof was to old. It wasn't to old for the first 32 panels. Told me they was waiting for the county to ok the permits, then 2 weeks later said sorry your roof is to old. What happened to waiting for permits? The salesman I delt with was named Payton, if you get him call a different solar company. To bad I'm stuck with the first 32 panels for 18 more years.

Professional, hard working, friendly & fast

Great job & arrived early

Sunrun provided excellent support and were very knowledgeable

Sunrun works with Costco which gives them a certain amount of credibility. Plus, they were highly professional, knowledgeable, organized and always on top of the issues. The installation was professionally done and looks good.

Don't do business with SunRun

Way over priced and they do not stand behind their warranty hype. When something goes wrong you will have them deny deny deny... Had to call out my own electrician to fix there breaker that had gone bad. I'm sure I will get a run around trying to have them reimburse me. A good company would of sent someone out...diagnosed the problem and fixed it. Horrible customer service.

Worst experience ever

Trying to sell house and having SUNRUN solar has killed multiple deals. It is my fault for not reviewing contract well enough, but it is so grotesque that multiple have walked away from the deal after looking at contract. Beware. This is literally the dumbest i have ever felt in my life being duped by these snake oil salesmen, and I have done a lot dumb things.

Awful. Buy from Sunrun if want to display solar panels

We purchased a solar panel system from Sunrun last year. The system has stopped working for a month and a half. Sunrun's monitoring system does not notice if a system goes offline. When I contacted Sunrun for support, their technicians are not available to visit me for the next several days. It appears that Sunrun has sold too many systems to be able to support the customers. Buy Sunrun if you are only interested in displaying solar panels on your rooftop.