Sunrun Inc.

The worst solar company a round

Few years ago I leased a solar system from vivint co. (21) panels. Everything was fine till a bout a year ago pigeons and other animals start living under the panels making the roof looks very ugly. Feathers flying everywhere and Baird dropping all over the place which made the neighbors start complaining. I am a 66 years old and I got on the roof few times to clean it but they kept coming back. Finally I called the company and told them a bout the problem, they said they have ( animals guard ) but I have to pay for it. I said this is your system and I am leasing it and it is the reason I have this problem why should I pay for it. So I told them to come and take the system out, they said they can’t take it out according to the contract. But the contract doesn’t mention anything about birds or damages to the roof or anything like that. So I am sending them a letter to come and take it out or I will take it out and send them the bill. And if I have to I will take them to court.

Panels in my name, but they'll only talk to my husband

We have had our panels for well over a year. They're great. But we needed to adjust our auto payment source, and when I tried to do that.... As the person whose name is ON the account, I was told "we need a certified letter stating that we are allowed to talk to you about this account". It's in MY name. The entire HOUSE is in my name. I'm a woman. They will only contact and speak with my husband. I give the account number, I give my name, they won't speak to me. And they probably won't post this review because it's not coming from my husband. What 1950's time warp is going on here!?

One of the worst companies I've ever dealt with

A list of problems: They made the closing of our house a nightmare, it added time to our closing, the paperwork was a mess, they repeatedly said they didn't have things we'd already sent. On top of that, they only release your requirement to pay when they receive the title information, not when the closing happens. So they "claimed" they didn't receive title information for 10 days after the closing and billed me for that portion of the solar, even though they had been sent everything from the title company multiple times. They installed several systems in my neighborhood and all of them had issues - one log cabin began to buckle because they put too much weight on his roof. This company is garbage, call a master electrician and get solar put on without a corporation involved, you will save money, you'll have a better product.

Poor customer service

Costco deal and band name company.

Absolutely the worst company to get service from

I would never recommend Sunrun to anyone they have great customer service and are attentive up to the point of installation once they install the equipment you can pretty much say good bye to any kind of customer service or expedited service. I have not had my equipment working since 7-8-21 today is 8-2-21 they claim they monitor the system for under performance which is a lie because my system made no power from 7-8 and when I got a text message from my power company stating that I used over 100 k/w I checked the app (which is 48hrs delayed they can’t even give you up to date info) I realized I wasn’t making any solar power for over a week so I called Sunrun which is in PST (California) when I live in NY and need someone to help me at 8am not 11am it’s constantly the same on hold for over 20 minutes then they need to send you over to a dispatcher who this time scheduled me for an appointment on 7-28 that’s over a week after I called. They come out and 1 tech says it’s an update that didn’t go thru so they updated it and still nothing the next day a tech comes out and says it’s working it works for 3 days then goes out again. I call again and as usual over 25 minutes on hold then on hold for a dispatcher but the the rep comes back and says oh you have to wait up to 48 hrs and they are showing I’m making power but the inverter on the house isn’t showing it but I’m making power ( now I’m no fool I had nothing running in my house the sun right above my solar panels and my power meter from the electrical company is saying I’m using their power when in fact the panels are working the meter goes backwards ). But sure I’m making power! They take your money and don’t have any customer service when you need something I’m going to be about 1 month without any solar energy and don’t think they care or are in any rush to fix this but they make sure that auto payment gets taken out every month . Stay away from Sunrun there are much better companies out there that will provide you service when you need it and actually monitor your system for under performance. If I didn’t notice my system wasn’t working for over a week they weren’t going to call me anytime.

Very Poor Customer Service

My Solar System totally went down on Tuesday (07/27) I called and of course got the standard response from the Customer Service Rep that they see nothing wrong with my System. After explaining what was wrong and how I have fault error light and its not producing the Rep said she would created a "Ticket" (for the repair?) and that the Service Dept would contact me in 3-5 Business days.....What???? . I even sent pics to illustrate what's wrong and I went through the trouble shooting with the Rep, which was useless. I called everyday then on Thursday (7/29) when I called I was told a "Ticket" had not been created but they would do so that day and of course I'd have to wait 3-5 Business Days for the Service Department to get back to me. At that time they will determine whether a Service Tech needs to come out.....What????? What this tells me is that not only will it take 3-4 weeks for my System to be repaired, because of scheduling, but they "SunRun" don't care about their customers at all. It is totally unacceptable to make any paying customer that length of time to get their system serviced/repaired. There is never a delay when they take the monthly payments out of my bank account. Furthermore, this is the 3rd time in the past (2) years my system has gone down or stopped working at full capacity. Last year, around this time 1/2 my panels stopped working. It took roughly (3) weeks to get it fixed! I would never ever recommend SunRun to anyone wanting Solar. Not only is there no Customer Care, there are obviously issue/faults with the Solar System itself. I wish I could have them remove it so I can go with another company. I would do so in a heartbeat! With SunRun you're just a number!!!

I was very skeptical thank goodness I went with Vivint

So I was really nervous about going solar and didn’t believe that this would save me money and was worried how it would affect the roof etc. Ron the solar guy was awesome walked me through every step every question I had and always called me back very knowledgeable About his industry I usually don’t do reviews but I had to do this I’m so happy it’s been almost a year and this is my first summer and my account is in the negative I did lease and I’m glad I did I’m saving more than half of my electric bill that I used to pay.... To anyone that is Thinking about going solar choose Vivente and Ron the solar guy best decision I have made in a long time

Ripoff company

My solar broker down on the weekend Caused My breaker box to burn I called customer service the said the will send someone I 7-10 business days lol funny the don’t care about there customers life or anything I don’t recommend sunrun to anyone

Terrible service. Installation bad; holes in roof. Won't fix.fi.

Salesman did excellent job.

Horrible customer service experience!!

We lease solar from sun run. We have been trying to get sun run to come out and temporarily remove the solar for us so we can have our rook repaired due to storm damage. I have signed all docs they require and been calling customer svc for 7 days now. No help at all and all we get is the run around!! No one either answers the phone or returns our calls and if they do they give us incorrect info to get us off phone. Horrible experience and will NEVER do Solar again!!! Buyer beware!

Worst customer support

Had my solar panels installed in November of 2020. To date, July 26, 2021 they are still not connected to the grid. They have been sitting on my roof for almost 9 months and nobody can tell me why. I have called 8 times to inquire on the status and all I get is we will set up a case number to review your account. A Vivint representative was in the neighborhood so I had him look at the set up. He said everything was on. At this point I want the panels remove, shouldn’t be this hard to get an answer. I’m all for cost savings and doing what’s right for the environment but it will just be with another solar company.

Complain

This service is very, very,very unprofessional!!!! I’m not recommending this to anyone!! Don’t believe people who are selling the solar! Please!We canceled the service and they were still coming and tried to put the panels. And in few days after they want to move fuse box. They are insane! Very annoying!

Slower than molasses going uphill

Absolutely the worst. Slower than a turtle in peanut butter. Took FOREVER to get these idiots to remove our panels for a roof replacement. They ended up subbing the work to someone else because they can't handle their own business. Cannot wait to get out of my lease!!!!

WORST EXPERIENCE OF MY LIFE

If I could give SunRun negative stars I would. They treated us horribly. It started when they promised to finance our panels up until the day they were installed. Once they were on the roof they told us they would NOT finance them and told us we had to find an alternative. Many banks won't finance panels if you are renting and not buying. We were given no reason why they decided not to finance our panels - we have excellent credit and had just purchased a $600,000 house in San Diego. When we sold the house, we had to buy the panels outright as a contingency of the sale. SunRun made that process far more difficult than it needed to be- they don't answer the phone, they don't respond to emails, and they don't return calls. The sale of our house was actually delayed due to their negligence. AVOID THIS COMPANY AT ALL COSTS! There are plenty of other solar companies.

Worst customer service ever. Open permit on install

Open install permit for 5 years. Never got back to me on my refi. Cost me money. Try to call them constantly they lie about supervisor calling. Nobody EVER calls back or shows up. Yet they call for sakes or more panels and lie about getting me help on permit and C/O.

Run for the hills

This has been a terrible experience and I wish I never engaged with this company and I recommend you run for the hills

Con Artists

Solar panels were installed on the home less then 3 years ago. Prior to installation an inspection of the roof was done (supposedly). We bought the home with the information that the panels being installed in that short a time span there is supposed to be a 5-7 year expected useful life on the roof. Currently the roof is soft, leaking, and needs to be stripped to the rafters and rebuilt. We called SunRun to remove / reinstall the panels so we can have the work done, they want to charge another almost $5K to do this. They were installed LESS than 3 years ago, but are sure the roof was fine when they looked at it. I think they put panels on an old roof on purpose to force you to have to come back and pay them. Between the cost of the panels and now this, it will take 5-7 years before we even re-coop our initial investment let alone see a break on our monthly bills. Its a scam.

Roof Damage

After initial installation they cause 3 leaks in my roof. It took 2 months for them to come and repair the damage. Months later the same leak appeared and I’m now in an argument to repair the leak. My system also does not produce what they say it would so every year the have to send me a check for the lost production. Which is at a significantly lower rate than the amount I’m paying for it from the electric company. All around this company has a sun standard product and somehow worse customer service.

Avoid Sunrun all the way around

This will be the 3rd meter installed The orignial install the install crew broke my attic crawl hole sheetrock and just left it in the middle of my hall way First rain go figure entire halway ceiling stained up Set a "technician" whom whent up on the roof with some caulking and banged around on leak! However technician stated "He didnt see anything" Now here we go again called mid june as just happened to look at app and noticed i have no power for a week or so went out side to see "Missing Grid" and trouble light of core call customer care as we are in a 107degree heatwave and my local utility charges me .49 per kw my contract with sunrun is .19 per kw "we will send a technician sir earliest appointment is 2 weeks+" ok fine not a problum tech comes out "o well you have a bad meter and the breaker is bad as well it keeps tripping i dont have one on my truck ill be back to replace OUR breaker" tech leaves and well needless to say im tripping breakers everyday 3 times a day once when to reset breaker and it was an active electrical short in my breaker/electrical panal sounding like sparks shooting out Immediately called customer care and notifed them the tech never showed up and this is dangerous Ive had an electrial fire surface in my daughters room before betwwen floors and sunrun is now putting my family and home at risk customer care stated earlest a technician appointment was over 2 weeks again as he was reading the notes on the screen to me claiming the breaker failed he never showed back up to fix it!!!!!!!!!!!!!!!!!!!!!!!! did i mention the electric bill i just recieved was over $700 as i have no solar @ $.19 !!!!!!!!!!!!!!!!!!!!! Ive been tripping the breker 3 times if not more dialy if it arks again i will need to call the Fire Department and Insurance Company As This System is OWNED by SUNRUN! Dont risk the poor customer service dont waist your hour on the phone At this point i will need to hire a real licenced 3rd party electrican to inspect my electrial panal to make sure i have no permanant damage to the power bars located inside sunrun even left my electail panel itself when they did the orignial installation torn apart so every time you ope it the metal cover drops to the ground exposing all of the electrial wires and breakers inside never put any screws in it or lost the orignials ones the door is even bent on the panel because the metal plate never is in place! all the way around fire hazard i wish i never let these ppl on the property with there sales pitch im sure the response to this review will be "please contact customer care" sorry i dont have another hour to waist of my life on the phone the fire department is a 2 minute phonecall a real electrican is a 10

Installation went smooth. The staff under Axel was professional

The installers were chosen by your company. They were informative and went over the whole procedure. Overall they were efficient, courteous and knowledgeable in their work. They explained the procedures taking place and what I should expect in the upcoming days.

Piss poor customer service

Broken inverter for 7 weeks. Told it would take 2 weeks. Called multiple times. Left multiple messages. Spoke to several people who told me they would call me back with a resolution. Heard nothing. Company is terrible

Avoid Sunrun, Inc at all costs!

I would rate them a zero star if that were an option. I've been with Sunrun since 2014. I was told during the initial process that Sunrun would monitor my system. In 7 years, that has happened one time. I'm always the one seeing alarm codes on my inverter box and I'm the one contacting Sunrun to report the problem. Apparently, there was a manufacturer recall on my panels and I've been without solar since May 25, 2021. It's summertime here in the high desert and we've had back to back excessive heat warnings for weeks now. So, I'm making payments on a loan for a product that doesn't work AND I'm having to pay a very high electric bill. I'm not sure when, if ever, my system will be replaced. I've called, emailed, called again, and nothing. I am basically paying for roof decor at this point. I wanted to go solar to do my part in saving the planet and right now I'm basically paying for roof decor.

roof ruined by solar installation

We wanted solar but did not do a lot of research.

terrible customer service

It took over 4 months for Sun Run to change the name on my account. Every email I sent I received and automatic reply stating I would hear back in 24 hours at the most. Months later they would reply asking for the information I sent in the original email and then not get back to me for weeks. Calling doesn't help because they say you have to email. When calling their automated system states the wait time is "Zero" minutes but no one picks up. When they installed my system 8 years ago I asked for more panels than recommended because I had two toddlers and I knew with age our demand would go up. I currently pay $1500 to the electrical company a year because I don't have enough panels for our demand.

thieves

Bought a home that had solar pannels. Each month the bill goes up and down depending how much you use the solar system BULLSHIT. I had SONOVA in my previous home also in Palmdale CA the bill each month was the same it was locked at $126 and always got a nice check at the end of the year so the solar system basically paid it self. This company VIVINT Solar are theives everytime I call its an Indian person that do not speak proper English. I don't know what to do to cancel there contract because its redicoulously over priced.