Sunrun Inc.

Delayed removal

This company apparently took over Vivint. Experience horrible. I need my panels removed to address a leak on my bed. Took two weeks before I spoke to someone who told me to wait 6 weeks or get a private person. They tell you to call 8336062514, but no one answers or calls you back when you select to call back. I already paid Vivint, and can’t reach anyone to discuss reimbursing me. Horrible, horrible, horrible!

Awful Company

This company has been absolutely horrific to deal with. Not only have the majority of the customer service agents I've spoken with (and there's been many in the short 3 months of owning this home) have been rude and clueless. Their online system doesn't work at all. I'm unable to pay my bill for two months now. I spent over an hour and a half on the phone to pay our bill so it wasn't late and to enroll in autopay option and they disconnected the call after all that time and never called back like they said they would. Autopay isn't coming out of my bank account like it's supposed to so all I see is "unpaid". When I try to ask the company why, they say to reach out to Vivint and give me a number that leads to nowhere. No idea how to work my system (a lease I had no choice but to takeover due to buying a house with solar) and they refused to send out an agent to fix our system when it wasn't working. My solar bills are so high and I have no idea why. I'd do anything to be rid of this company, but there's nothing I can even do about it because they are so incompetent.

Terrible Service In So Many Ways

I signed a contract with this company, and 10 months later, it still is not up and running. Calls are never returned and their partners XO energy are equally inept. Customer Service is non-existent, and now I will need to resort to litigation to have the panels removed and my roof restored since they are seeming unusable.

Worst Company Ever!!! Want Ever get Solar Panels Again! SMH!!

So, I have had these panels for at least 5 years. Now they stated in their contract that I haven't ever seen at all. That I can get them taking off, and someone will get in touch with me. I haven't got a word from anyone. So I got a lawyer on SunRun, it's a shame that a company that goes up every year on panels that are not doing anything for me. They saying I am consuming too much energy that I don't suppose to consume. That is bs, and it doesn't sound right. You all have been going up on my monthly payments that are crazy, you all don't care about people's financial situations at all. Don't buy from this company I just want to be done come get you all panels I wouldn't ever go back to solar at all. Especially when you have to pay 4,000 and up to get panels taking down when you need your roof fixed just BS.

Amazing!

Everything from start to finish was well organized and went smoothly. I was particularly impressed by the installation crew. They were very informative and polite and cleaned up after themselves. I would highly recommend SunRun for solar!

No Customer Service

Production down most of the summer. Have been unable to get a call back or contact them re resolution of energy costs generated by lack of production Hours-long waits, then disconnected after finally getting someone in the Philippines. Sorry 0 stars is not an option. THE WORST!!!!!!!!!!!!!!!!!!

Great team

I don't know how you could improve on that team. They were great and very respectful and very efficient. Dan sold me on the idea, Melvin the electrician was awesonme and the foreman and the other worker were great too.

After 5 months the system is still not turned on.

We chose Sunrun because we didn't have to buy a system, best option for us as we didn't have to purchase the system. It has been 5 months and still no final connection due to stucco repair where panel was installed. I don't like paying $7-800 SCE bills. Very little follow up with sales or local office. I hope service is better when something breaks because it will eventually.

INSTALLERS foreman never gave a installation status, installed.

Sales personnel very informative

Huge disappointment

Horrible experience. I specifically asked that no piping be visible from the street or I would not be interested. There was no communication of this promise and an actual denial that this was communicated. Unbelievable!!. The installation of roofing and panels was done without a way to make sure this was possible. Now I am waiting for someone to at least paint the pipes. After several calls and promises no one has followed up. I heard from my project manager one time only to introduce himself and was not able to contact him again. I've convinced 3 people so far to go solar but to steer clear of this company. I could not be more disappointed after spending 35K.

Very Discussed

We like our solar but.....we have been with Vivint since 2018....the first year our true-up bill was over $500...they said give it time..it will equal out...in 2020 our true-up bill more than doubled, so we contacted our representative and it was decided that we needed to add more panels, so in August of 2020 we signed a contract for additional panels. The panels were installed by a very competent man. He moved what needed to be moved due to new regulations, took photos and said they should be turned on soon. Between then and August 2021 there have been 6-7 different representatives from Vivint stating that they need to move things due to regulations but when they checked everything measures exactly where it needs to be so each one of them have taken more photos and resubmitted them assuring us that everything is good to go. We recently received our true-up bill and because after a year, the panels were not turned on...the true-up bill is now over $2000. When we received the true-up bill we went to the Vivint office in Bakersfield, they are NOT allowing customers inside so a gentleman stood outside with us and we explained the situation to him...he took a picture of the true-up bill....agreed that this should not be our responsibility since the panels have not been activated and he would get back to us (he has not contacted us or responded to voice mail messages or text messages at all. We have spent countless hours over the past year on the phone with a number of people repeating the story over and over again. A representative stopped by in mid August...said he was just doing a random check to see how people in the area like their solar....again the whole story was told to him...he seemed to be concerned with what was going on. Low and behold on August 27, 2021 our panels were activated. We have been on the phone with customer service trying to get compensated for our true-up bill...everyone we talked to says it is Vivint's mistake, but now since Vivint is Sunrun...we are getting the runaround saying it is Vivint's responsibility and Vivint is saying it is Sunrun's since they have acquired Vivint. We spoke to them last Friday Sept 10, 2021 and it was assigned a case number and put in as a priority, we were told someone would reach out to us in 24-48 hours....we have heard nothing...we called today September 16, 2021 and were told a Case Manager has not yet been assigned and we should check back next week. We are so frustrated.....this has gone on way to long.....is it time to take legal action???? Are they in breach of contract????

THE WORST COMPANY EVER

I am writing this in regard to Sunrun as a whole with no specific office in mind. I highly recommend getting solar panels, but I HIGHLY RECOMMEND NOT GOING WITH SUNRUN. I moved into a home with Sunrun solar panels in May, and I have had nothing but problems. Their customer service makes you sit on hold for hours to just dump your call over to someone else who never fixes your issues. Of the 4 months that I have had solar panels, they have only worked for one month. I have had no production data and I have called the company at least 20 times to fix this issue. When I ever get to speak to a human being, they all tell me that this is a "high priority" call and someone will call me back. No one has ever called me back. Further, they overcharged me twice within 2 weeks due to a transfer issue on their end. This is the worst company ever. If there was an option for 0 stars, I would have chosen that.

The worse company, bad service even worse customer service.

Do not sign a contract with this company you will be paying for service you don’t receive, system always malfunction, horrible customer service, they don’t act on good faith. Do you self a favor, stay way from this company!!!!

Can't Get Anyone To Talk To

We are trying to get an equity loan on our home but apparently Sunrun placed a lien on our property. We can't move forward until they remove the lien long enough for this loan to go through. We have called for days in a row, have been placed on hold for 20 minutes each time, then placed in a que for two hours before we have given up. We have left a message where thy supposedly will call you in the order you left the message, we have sent emails and we are getting nothing- I can't move forward with my loan until they freaking help us!

ABSOLUTELY TERRIBLE CUSTOMER SERVICE

I have had a leak for 3-4 weeks now and still cannot get anyone to check it. I have had three separate roofers here and none of them can find an issue with the exposed roof. They are all pointing to the solar panels causing the issue. i have filled out their form and nothing. that was three weeks ago. sunrun sucks!

They were organized, knowledgeabl, and friendly.

Cliff stopped and sold us on the idea of solar.

Customer service

We have couple of questions about Vivint Solar so far we are waiting more than one hour for somebody to respond. We think that Vivint Solar did not have enough man power to handle the current volumes. We don't have ALL DAY just to be connected to the customer service.This issue should be resolved immediately! Who can we trust to have proper answers to our questions??? Duane& Barbara Hillyard Henderson NV

Worst lame ass company ever..

Lying salesman to lying supervisor Tim Hoover. We have waited since June of 2021 and it's now Sept to get hooked up. Delay this, no return phone calls that, you name it...Looking into changing companies to do work Stay away from these idiots if you can.

SunRun Worst Solar Company Ever!

My solar has been down over 3 months now and I am unable to get it repaired. This should be a standard warranty repair and they keep giving me the Sun Run Around and no one can provide me with a straight answer as to why. Worst company ever, steer clear!

Efficient Installation

Professional, Informative and answered all my questions.

So far so good

As of now, we are satisfied with the service provided by Vivint.

It's OK but not the total solution. Still I am happy.

Was pushed in that direction

Sunrun Service

Last year I had problems with my system and it took months for Sunrun to do a repair. This year I have been waiting months again for service (need to have an inverter replaced). For this year and last my system has produced far less than I contracted for. I have lost all the summer sunshine solar production.

Amazing Reps and Techs and Product

Cliff the sales man was amazing. Very detailed and answered all questions and concerns. The techs were here on time and did a great job. completely satisfied with all they did. 5 stars!

They damage my roof when installing. Water leak after installati

They installed the solar panels. Days later I had a water leak from rain. They send someone that took maybe 10 minutes on the roof and said my roof was leaking from loose shingles. Lying because my roof pass roof inspection from my insurance weeks before installing. Now they saying to get third party person to fixed the damage they did to my roof wich never had this problem before. Even there pre inspection pass the inspection. Now I am left with damage shingles. Take my word they sound good when selling but they are not good with taking care the customers. I learned my lesson I hope this could help someone else put there don't believe the hype or you will regret it. There customers service is just terrible. Better service out there do your research.