ADT Solar (formerly Sunpro Solar)

Horrible and I have already contacted my lawyer

I just called in to ADT Solar. I have a written guarantee that if I do not produce 65% of my power through solar that they would add additional panels. When I called in the customer support representative became argumentative and I've and I asked for a manager twice she put me on hold then came back and said her report shows I am producing the power and that my inphase that they Told me would calculate my power month in and month out is a marketing scheme to get a battery and it is not correct

System in place almost 5 months, not operational

ADT put our system on the roof almost 5 months ago, and it is still not operational. ADT has not been able to get the city to inspect and approve the system, apparently because ADT does not have the personnel to do so. ADT does not respond to my calls or emails. We paid cash, and I regret the decision to use ADT. I have emailed the address that has been responding to reviews on this site (customersuccess@theprocompanies.com), and even they do not respond.

Zero Stars

If I could give ADT Solar 0 stars I would. Don’t use them. Go with another solar company. We started this process in March and our solar panels were installed at the end July but the electrical work is still incomplete as of 11/01/2022. No one in their company wants to take accountability. They blame the Local inspectors.

Customer Service

Customer Service is HORRIBLE! Communication is HORRIBLE!

There NO customer service

We have been with this company since March 2022. This October 2022 and will still don't have our system commissioned. They don't call with updates. I have to call their boss before will get call. Then they say there coming and don't show up and don't even give you call. If I would know this I would go with a different company. We are making payments and they said they would reimburse us until our system is online. We have received 1 check and it had the wrong address. We have 4 payments. I have never delt with such a non-customer friendly company. It failed inspection 2 times. We have had their guys here on a Saturday sit in their van smoking and joking all day when they were suppose to be working on our system.

Install was professional and went smoothly.

Very easy solar installation

This is the second home I have installed solar on and this may have been the easiest process. From sales to installation, the process has been smooth and very fast. Professional and knowledgeable staff at all levels. Now to wait for final inspection and permission to operate.

Very nice staff and understands my need

I decided after a year to add a backup battery and every thing went smooth. The only one headache was Centerpoint who never responded and delayed the whole process. But finally I got the backup battery and so far it works great. I do recommend ADT Solar (former SunPro)

took for ever to get even started with project

Communication is Lacking

I signed up with ADT Solar in June, 2022. While the sales consultant was here, we had questions about the installation. We were planning to have panels installed on the detached garage in the backyard and were concerned about digging in the yard, we were told since we had power already in the back we'd have a small trench dug from the house to the garage and that would be it. I had advised the sales consultant that I would need some time before the install was scheduled as I wanted to replace my roof before the installation was completed. They were great about giving me the time to delay the installation. Once I had my roof done, I let them know on 8/23/22 and by 9/8 they were calling me to schedule the installation. 9/20 was the installation date (so there was practically a full month to plan the installation). There was never any walk through done to explain to us what to expect on installation day, the only thing I was told was that the installers would be at my house at 2:00 PM. My biggest recommendation to ADT Solar would be to a walk through of the installation for their customers BEFORE installation day. The morning of the install, I got a call at 7:15 AM saying they were about 20 min away. I said oh, I was told this wasn't happening until 2, he said oh that's the installers, I am the electrician. So, #1 item not communicated was anything other than the panel installers being there at 2. So they arrive and then I see a trench digger on one of the trucks. We asked and he said oh yeah, we have to dig a trench from the house all the way to the back of the garage (which is practically through my entire backyard - 5 weeks later, I'm still trying to grow grass). So, #2 item not communicated was anything about what the installation would be like. Then the electrician asks if there's attic access, I live in a cape cod so there are the typical crawl spaces. He said ok, well since you don't have a full attic space, we'll have to run conduit from the panels to the box. At the time I said oh ok because I didn't really know what to expect from that statement. Now, I can say this looks horrible and I don't see any other houses in my area with this - I still have no clue why my house had to have this. Around 10, I get a call from the panel installer saying he was on his way and about 25 min away. Again, I was like wait I was told 2 - he said well, that's the rest of the crew, I'm coming to get a head start on things. At the end of the installation day, somebody knocks on my back door. I open it, he presents me with the punch out checklist and says I've checked all of these things, sign here and walks away as soon as I signed it. I had a question about where they had dug in my flower beds and had to grab one of the workers because the lead was already in his truck ready to go. Today is 10/27/22, 5 weeks after the installation and I still DON'T have working solar panels. A week after the installation I got paperwork to sign stating they had to revise the paperwork because they installed a different panel. My original paperwork was for the QCell 360 & they installed the QCell 365. I immediately signed the paperwork on 9/26. Every time I have followed up with ADT Solar, I just keep being told they are waiting on the "revision". I have no idea who we are waiting on, just that we are waiting. I have no idea why when they had a FULL MONTH before the installation they never submitted this paperwork BEFORE the installation. I keep asking if there's anything that I can do to help speed this up and that question has never been acknowledged. Oh and also, my electric bill actually went UP in the month after the installation because I'm not on a smart panel plan. So yeah, after all of this I would not recommend ADT Solar.

Approaching 18 months and still no servicee.

The contract said the installation would be done in six months, Section 4.1. After 16 months still no servivce, and no indication that anyone cares. If I don't pay 25% of the cost by April of next year I am told that my interest rate will increase. I am caught in a wedge, They are compelling me to pay more wirhout the benefit of service. It sounds like legal assistance is in order. Federal rebate was promised by the salesman, but rebate not possibeluntil panel installation is complete, If still available.

ADT is terrible

3 months after purchasing ADT Solar 37 panel system, it is still not working. I can’t get ADT to correct the poor quality install or get all the panels working. ADT Solar will tell you up front they will do anything to make sure I am a satisfied customer. This is not true. I have sent multiple requests and documented 16 deficiencies. A third of the panels have never worked. The flashing to prevent rain leaks are not installed correctly. Do not buy from ADT aka Sun Pro. You will be sorry just as I am now.

IT's been the worst experience of my life.

I signed the contract on June 2021 and it's now Oct of 22 and system still is not up and working right and no help from ADT solar. First thing they did was put wrong brackets on my roof and it leaked. I had a wire in my fuse panel come loose that they installed and about burnt my how down. They finally replaced roof and still have not got the system up on the roof but not working right. You call customer service and they just give you the run around with no solution. I got a bad feeling when they got panels on and sent the bank a certificate of completion when the wiring wasn't even done and i had to start paying on system. If your looking for solar DO NOT GO WITH ADT SOLAR. It will be the biggest mistake of your life

5/24/2022 =5 months still no solar.

My experience has been so bad, I don’t even want the home anymore. I have never felt so cheated. This is five months and still no service. I have received little to no communication, after many attempts. Always a different person that knows all about it until there confronted with when, why, or did you. Note in my case it’s as if they own my house, and not me. This company has taken advantage of my situation and has kept me in the dark and out of the loop. I asked to be called and I am ignored and am lucky to get any response at all but occasionally an email. One solar panel has cost 2 months of production. The first was the need to add 1 panel so 12 to 13. This takes weeks for the change of order to install 13 panels on work order but, only 12 were installed. I was told that I didn't want to make too much power because it could hurt me, really? I was told that I don't want to make all this power because they would be selling it to my neighbors at a high cost, yeah? That hurts me how? I mean, I pay the same price as my neighbor so, I'm a little smarter than the numbers guy. I was charged an unreasonable amount for my roof. Have a hole in my ceiling. Received 2 hundred dollars for the damage and I wasn't informed of the damage. I informed their supervisor of the hole after the crew left while the supervisor was gone. It took 6 weeks to get pictures of the repair work after my insurance renewed without coverage for the roof and solar. So out of pocket for that, it won't be added into my escrow till next year. That cost me now and another year also. There were nails left in the facial board through aluminum so leave the nail or whatever. Demand for new decking under all solar panels didn't happen. My thermostat inside didn't work for whatever reason and was left. That could have paid for the one panel after up two months. Two months, 350 dollar panel two months in time and leave a worthless 200 plus dollar thermostat on the floor. I also have a mobile home and a picture of a broken truss. The roof decking mounts to this piece. They have shown up unannounced and interrupted me while asleep. I woke up with sales person in my living room waiting for me to sign the contract straight out of bed. Monday morning. Yes in my living room. Had this person there in the morning like this on multiple occasions. Sign the contract and she turned ghost somehow also got me to sign the loan and ADT got paid. Oh those months I was supposed to get a break from payments well ADT has taken that time and I will be making a payment before my system is running. They might have Twelve hours labor at my home and it has taken five months and still waiting. What is my next move? I am treated like someone that's already paid. I can’t communicate with them and they won’t communicate with me. I am on medication and was unable to walk and check on them and they left my home unfinished and on the back burner so ya speak. Will ADT call me? Do they care? Do I feel comfortable in my home? There are way more instances in this case but my blood pressure is high and I am furious. 18k for my roof a 28x78 mobile home shingle roof a job priced 10k more than I could have paid if it was local, like I thought, like an all under one roof company one stop for everything and I’m writing this because only way to get their attention. But Monday morning can be there first thing for that signature! ADT yep got my back. They are gonna take of everything? Really they lied and cheated me and insulted my character in so many ways. They can take what they have done and stay away from me for life. The company has done nothing to benefit me rather damaged what I had. But they got paid. Home owner, Richard Cooper Hahira, Georgia

SOLAR

I SIGNED UP WITH THIS COMPANY INITIALLY IN MARCH 2022. OUR SALES REP ROBERT WAS VERY THOROUGH AND EXPLAINED THE PROCESS OF HOW EVERYTHING SHOULD WORK. WE THEN WAITED FOR MONTHS UNTIL JUNE TO HAVE OUR PANELS INSTALLED THINKING WE WOULD BE UP AND RUNNING SHORTLY AFTER. IN JUNE, I STARTED RECIEVING MY BILL FOR THE SOLAR PANELS WHICH I WAS TOLD I WOULD BE REIMBURSED FOR BECAUSE I WOULD NEVER HAVE TO PAY MY ELECTRIC BILL AND SOLAR BILL. I HAVE BEEN PAYING BOTH MY ELECTRIC BILL AND MY SOLAR BILL SINCE JUNE AND HAVING TO WAIT MONTHS TO REQUEST A REIMBURSEMENT AND ACTUALLY RECIEVE A REFUND. ON OCTOBER 14TH WE FINALLY GOT PERMISSION TO OPERATE BUT I STILL RECIEVED A BILL DUE TO IT OBVISOULY BEING A BILL FOR THE PREVIOUS BILLING CYCLE. I AM NOW BEING TOLD THAT I WILL NOT BE REFUNDED THE MONEY AS PROMISED BECAUSE WE GOT PERMISSION TO OPERATE. THIS COMPANY HAS BEEN NOTHING BUT A HASSEL TO DEAL WITH AND TIME CONSUMING AS I FEEL I HAVE TO FIGHT FOR MY MONEY. THEY EXPECT PEOPLE TO PAY $800 FOR SOLAR AND ELECTRIC DUE TO THEIR SIGNIFICANT DELAYS. PLEASE THINK TWICE BEFORE EVENT THINKING ABOUT GOING SOLAR WITH THIS COMPANY AS THEY ARE NOT HOLDING UP TO THEIR END OF THE BARGAIN. OBVIOUSLY, WE DID NOT GO SOLAR TO SPEND ALMOST $1000 PAYING OUR UTILITY COMPANY FOR ELECTRIC AND THE SOLAR COMPANY FOR SOLAR THAT HAS NOT BEEN EFFECTIVE UNTIL A WEEK AGO. I FEEL LIKE I HAVE TO CONSTANTLY REACH OUT WITHOUT TIMELY TURN AROUND TIME. DO NOT RECCOMMEND THIS COMPANY AT ALL!!

Worst experience with a company ever!

We had the most terrible experience with ADT Solar! Awful customer service, communication, management and quality. I would not recommend them to my worst enemy! Over 7 months to get the system up and working! Workers cut my power, cable and irrigation! They even urinated on my property in broad daylight! I endured at least 24 different issues with this company. They caused me great stress. Here are the latest mistakes made by Sunpro/ADT Solar on my solar installation as of 9/2122: A) Half, or 24 of 48 of my solar panels were not working on a brand new install That is pathetic! B) This company knew that half of the panels were not working on a brand new system that was promised to be working in March! ADT told me that the panels wouldn’t be fixed until the end of September! That is certainly not being responsive to a customer that has had all these issues getting solar panels working! 7 months! Really! C)Noor, one of the account manager supervisors assigned to my case, told me that she would see that the solar permit was submitted to my power company. I waited 3 days and it still had not been submitted, so I submitted it myself. Another promise made and broken from your poor customer service personnel. D)Vince said he would take over and work with me to resolve the many issues on my project. I sent him pictures of the latest broken pipe issue on the 7th Sept and asked him to contact me but he never did. Ghosting customers is never good policy. E) As stated above, our gardener just noticed massive water pipe breakage due to your company’s negligence. He fixed fix all the broken lines and I included 2 bills. Half, 24 of 48 solar panels are not working on this brand new install, Candy informed me on Friday. I will need to pay someone to be there to supervise the repair. Really?! This company’s crew can’t even install the solar panels correctly? So to sum up, I have at least 24 issues with my solar installation. The company has sent me 2 gift cards and Candy says a third is on its way. Those do not even begin to make up for all the anxiety, stress, time and effort I have experienced to to this botched solar installation. 1) I signed the contact in January ‘22. It was supposed to be installed on roof in March. You folks came out three separate days to try to install it. We had to change our schedules 3 different days only to be told that they could not do a roof install. 2) I was very upset and was put in touch with Neal. We decided to do a ground install. He was kind enough to tell us for all our trouble and delay that he would charge me the roof price for a ground install. Neal personally came out to tell me where the install would happen so I could move any shrubs in the way and call to have all utilities marked, which I did. I paid around $35,000 to you in March. The ground install could not happen for two months so I lost two months interest on that money. 3) We had to leave for Vermont when the ground install was scheduled so had to pay someone to be at house during install. I was told install would be 1 to 2 days. It took over a week, so that’s 5 days I had to pay a worker to babysit a job that was supposed to be finished in March! 4) ADT’s crew first cut the power line to our house, leaving the house hot for about 4 hours. Then they cut the Xfinity line leaving our house unprotected by alarm and cameras when no one was there! Your workers said both were not marked. I was not there so don’t know what the truth is. I do know One of the workers told Donna Sunpro would take care of getting Xfinity out to fix it ASAP. Well, that did not happen! 24 hours passed before I called Xfinity myself. Brian also called around the same time and a crew was dispatched but this company really needs to communicate clearly with the customer and this repeatedly has not happened. 5) We went out to speak with one of the workers on a Friday in May and saw him peeing on our property! C’mon! Where is this company’s professionalism???! 6) There was no supervisor the whole time M-F the crew was working. Again, not professional. Who knows what else that crew could have been doing on my property. 7) The crew destroyed one of my shrubs and tore up my grass without my permission. 8) Brian and the crew told us on a Wednesday that they did not have the parts to finish the job and did not know when they would arrive. Seriously! What professional company tells a customer their project is all ready to be completed in 1 to 2 days as Spencer told me and then does not have the parts to complete the job!! Or not know when the parts will be in? 9)Brian, the supervisor told us the crew would be working on Memorial Day so I paid a worker double to come in. But they did not show up. Again, total lack of accurate communication with client and very unprofessional. 10) Sunpro/ADT told me the solar would be up and running in March, so that is 5 months of higher electric bills because of the company’s delays. The concrete they used was uneven, unsafe and full of holes. It needed to be redone and have all the chunks left all over my property removed. Again, where is the supervision and professionalism of this company? They did repair it eventually, but really? 12) Noor, who is supposed to be dealing with my complaints as a customer seems put out that I am bringing them to her attention. She says I have “been bashing” her. I don’t need that from a person whose job is to resolve customer complaints. None of this is personal. I just want a working solar system and to be fairly compensated for all the unprofessional screw ups, delays and lack of communication that has been repeatedly happening since March! 13)All of this has caused great stress on me, my spouse and our relationship. In short, this job has been botched so many times in so many ways! What a horrendous experience with this company!

Deceptive Trade Practice

I was convinced to purchase solar panels after speaking to a sales representative because he (sales Rep) told me that I would get a tax credit of $6,000 and incentives such as discounts on my electric bill lower monthly payments, and no cost to the electric bill. I later learned that everything the sales rep told me was a lie. I immediately called SunPro and asked that they remove the panels because I was not happy learning that the panels were sold at a much higher price than I was told I would pay, the tax credit is NOT at all work as explained, and learned that I would still have an electric bill bring my monthly payment tighter than what I pay without solar. SunPro responded, that they would not pick up the panels and stated that I am responsible for the panels because they already got paid. I reported them to the BBB, OAG, and several attorneys, Local agencies. I am pending review and will see what happens.

Waiting for installation...

Well, what started out as a great experience has turned into the worst experience ever. We signed the contract back in May/June; had regular updates on the status between Excel energy and Broomfield County. We've signed paperwork from Excel and the finance company. And now, NOTHING! we can't get any updates and have no clue when the panels will go up. When we call customer service we don't get called back and if we do they tell us we need to sign something from Excel. And then we get from Excel what we have already signed. At this point we are completely fed up and looking to seek legal advice on how we can handle this going forward. A phone call from someone higher up than the front line customer service and that someone can actually give us honest information would be appreciated. What was going to be and August/September installation is now close to the end of October. Totally UNACCEPTABLE!

Professional and Quick!

Kept me in the loop through the entire process, even when local govt and utilities were dragging their feet. When everything was finally dotted and crossed with permits they were able to get installed in days! Definitely would recommend. Guys knew their stuff.

Everyone was courteous. knowledgeable and professional. A delight to work with. Job well done.

NIGHTMARE

The whole process with this company has been a nightmare. The panels were installed in December of last year, 2021. It took until mid September 2022 to finally get the electric company approval to turn them on due to the fact that Sunpro/ADT couldn't follow through with paper work. The panels were turned on for less than two weeks and on 9-/30/2022 we get a tropical storm with wind gusts up to 50 MHP. We were told and the industry standard is that panels would hold in up to 140 mph wind guts. That is what Sunpro told us any how. Well during the tropical storm 4 of the panels came flying off the roof and another panel was damaged in the process. One panel put a small whole on the front of the roof as it flew over the house. They tell us we need to go through out insurance company to replace the panels?!!!! The were obviously not installed correctly and we want someone to acknowledge this is a warranty/install issue and help us get new panels installed and this whole mess functioning again. We didn't buy these things to have a headache the rest of our adults lives.

Great install

The team knows the equipment. I bought a Tesla Powerwall and was installed same day with my PV

Our experience with ADT Solar was very good. We were informed of the process as soon as we signed our contract with our seller. We were contacted via email/text to let us know on dates every step of the way.

New to Solar

The entire process has been seamless. Everyone is knowledgeable and the install was quick and easy. Very excited to make this change to solar and help the environment.

OUR SYSTEM HAS STOPPED REPORTING, AGAIN!!!!!

SAVE YOUR MONEY DON'T WASTE IT ON THIS PRODUCT!!!! This has been one of the worst investments we have ever made. The panels don't produce as promised. The reporting system has stopped reporting AGAIN! And when they do produce it UNDERPRODUCES. This company's Customer Service may or may not call you back. It took an act of congress to get a tech out to determine 2 of our 22 panels were not working. Most of all the panels don't, DO NOT produce as promised. Save your money, they will tell you whatever they think you want to hear to make the sale. a Representative has been calling to get us to sign a non-disclosure agreement. NOT until there is a resolution to this terrible product.