ADT Solar (formerly Sunpro Solar)

Horrible Company

I made a purchase from this company in July of 2022 system still is not installed. Making payments on this system and they will not come finish the install. I would not recommend doing any business with this company. All I get is we are working on it.

Find an upstanding company

This has been much too long of ordeal to put it into words here. I’lll try to summarize… Sales lady says whatever she needs to say to sell a system. Said my system would be up and running in 8 weeks, which would have been mid January if you allow for the holidays.

Poorest Customer Service

Our sales person Kevin,and installers were awesome. Customer service is the worst I have ever experienced. Hardly any communication, several poorly educated people. Coordinating with the county and our utility company has been horrible. We were delayed due to the incompetence of ADT,three times, and today we were supposed to be turned on,but again they failed us.

I would avoid.

On the installation day, the two individuals who came to install the panels on my house explained that because the way my house was built "a lot" of conduit would be required and it would be an "eyesore." This was never explained to me during any sales process. I said "well, don't install an eyesore, please." Now ADT Solar is claiming that I owe them a cancellation fee of $3,000. No one has rectified the situation. They have not been an impressive company to deal with. I feel that I have been unfairly treated.

They don't honor their promises

These people, after many months, still owe me for their commitment of a monthly payment compensation since they failed to complete the project on time. I had to threaten arbitration to get other promised moneys! I have reached out in good faith via phone, text, and email on numerous occasions and still get the run around. I know I have to pay my part on time, but it doesn't seem to be the case with these people. I am owed $200.30, was told I'd get it by the end of October, then November, and then the week of 12/5. Still...nothing. I have hit a dead end wall, so I guess all I can do is warn others that these people don't honor their promises.

NIGHTMARE!

I’m nearly two years in to this experience and my panels still aren’t working! Plus they started charging me. ADT Solar is a scam! Run, do not walk, away from this company!

Horrible Company

They've already turned off my ability to comment on other social media platforms. I entered into agreement with then Sunpro, now ADT Solar. Great sales person but horrible Operations. They just cannot figure it out!! 13 months to install, many failed permits, tons of excuses for poor communication, and I had to hire an attorney to get out of my contract. I just want out and I'll continue to write reviews until ADT Solar does the right thing and let's me out of this nightmare. Do yourself a favor and do your homework. I didn't and I'm paying the price.

Do NOT trust this company

Step one: In April, I decided to get 4 different quotes for solar. I met with several companies, and while Sunpro was not the cheapest, I felt they were the best fit for me. If you would like to know, Momentum Solar was the cheapest, but did not offer some of the perks I was inclined to take. I was told at this time it would take 3-4 months to get the Solar up and running due to supply issues. That was fine with me. Step two: On April 18th, they installed my efficiency package. On this date, they surprised me and said it will only be 1-3 weeks until the panels are installed. I was excited at this time. Step three: After a couple of rescheduling issues on both sides, my panels finally got installed on 6/21/22. It went well, aside from the electricians not finishing their portion of the job due to an “emergency”. However, I received an email the following day requesting a signature for a product change. Supposedly, they were changing the panels I agreed to receive to another brand due to the discontinuation of the original panels. This wouldn’t have been an issue if discussed prior to the installation, but once I did research, I found out that the new panels were significantly cheaper and lower quality. So I called and requested either a price decrease or the original panels. A week later I had not heard back, so I texted the scheduling coordinator, who then said they were on the way to switch the panels. Luckily I was off work and home. Step four: Now it was a waiting game for CPS to come out and switch some stuff around that wasn’t up to code. This was the most frustrating because I had no news for weeks at a time, and was expected to pay for solar that was not functioning, on top of my electric bill. After several phone calls and messages, Sunpro finally agreed to reimburse me for the time period my solar was not hooked up. Step five: Once CPS finally approved the work order (10/5/22), they came out to my property unannounced several times, broke my fence and wifi cable, and tore up my yard. I won’t get into that, but just a piece of advice when starting a solar project: Insist on an inspection by your local energy provider, so you know what kind of damage has to be done to your property for this project that should be small. Step six: The Sunpro electricians came out to finish their job on 10/19/22. It was discouraging to hear the technician say he has to fix a lot of screw-ups the previous electricians made, who had gotten fired. After this, it needs to be inspected and one final step that I am not sure of yet. However, during their visit, they hit something in the wiring of my house, and now my only laundry room outlet does not work, as well as my ceiling fan/light in my bedroom. I called to get this fixed, and called again a week later when I did not hear back. I was told that they would arrive the following day, and they were “unable to give a time frame”. They did not arrive prior to 12:30, and I had an appointment that day. I thought I could leave for an hour and be fine, but they showed up 10 minutes after I left. Speaking with the technician through my doorbell camera, he did not even know why he was there. They are now supposed to arrive a week later. Step six continued: after several last minute calls to me while I’m at work, and unsuccessful attempts at scheduling a day to fix my wiring, the electricians were scheduled to come on Friday, 12/2, sometime between 12-6. They never showed up. No call to let me know why. I contacted my account manager. Someone else texted me the following Monday requesting to reschedule the appointment. It was then scheduled for Wednesday, 12/7. They were unable to give me a time slot, so I needed to be home all day. Once again, they did not show up, still not giving me a reason why. In addition to this, the team that was supposed to install my insulation also was a no call no show. So I left a message to inquire why. I have not received a reply as of yet.

I would never do this again had I known.

I had the same poor service and delays as well as multiple things broken, installed wrong. The final straw was when I figured I'd buy nine more panels. I own 58 panels. The salesman told me 20k for none panels, I balked. That was when I realized I could haggle. He dropped the price to 9k. What! I paid (like a sucker) 80K for the rest of the system. If I had known you could haggle I'd have saved tens of thousands. Additionally, I rationalized spending so much, thinking I'd offset my bill so much that I was prepaying my electricity for 25 years. NOPE! Only two months have had no bill. During the summer my bills were about what they were before this mistake. Lastly, I'm genuinely concerned that now that ADT has the company they will make it a monthly fee to "monitor".

Disorganized, False Promises and Regret

We started our solar journey back in June, where we were sold a system with all these fantastic savings we would realize. Fast forward to August when the system was installed, they forgot to install one panel. It took them a couple months to finally finish the job and it has since been a couple months and the system is still not operating, despite having payments upcoming. I refuse to pay for a system that does not work, along with a full electrical bill. I constantly reach out, but can never get any solid updates on anything, they just keep saying they are working on it. They have sent incorrect forms for me to sign, then have sent 6 different people to inspect, all of them doubling-up on the same paperwork. There is clearly a lot of disorganization around the process and I am regretting ever going down this path with solar. My next steps will be to involve the appropriate state agencies as I feel they are engaging in dishonest business practices of selling systems to people based on data that won't be realized because they can't get their act together. Again, I will not pay for a system that is not operational, along with my full electric bill.

Just Dont do it!

Solar just isnt worth it. Originally a Sunpro client, which the project once they locked you in took an eternity. The project was not completed ontime and took over 6 months to get up and running. Its always great paying for something that is not working. Now that ADT bought Sunpro, the panels that have been operating less than 6 months one is already out. You think you could get someone out to fix it? Nope been out since Sept, many phone calls now it’s December and still cant get a date to fix it. Yes they tell you everything comes with a 25 year warranty, but warranties are garbage if they wont come fix faulty equipment. All you get are excuses that they are short staffed, or ADT wouldnt let them hire anyone. Anyways not my problem and ADT is not living up to what I was promised. My advice DONT DO IT and run away from solar as fast as you can!

These panels are a joke

The whole sales process turns out was a joke and a lie. We live on the gulf coast and were told that they are covered for 25 yrs and that included weather related events/storms. Turns out thats a lie, literally nothing is covered. It took several months after install for them to finally get turned out so we lost a full summer of production and we paid an electric bill and loan note for the panel. Fast forward less than a year later more than half our microinverters went out and after months of back and forth and less than timely responses from the customer service department we finally got back up and running. It's been less than a month now and we are back to having the same issues. This is beyond frustrating to have spent this kind of money to not have them working and producing like they should.

Consumer Group

I will be organizing a group of ADT Solar customers who, like me, have not received what they have been promised.

Scheduling and Service

Scheduling installation has been ridiculous, and overly difficult. My solar panels have been installed for over 6 weeks but electrician didn’t come out to connect then. I have been trying for 6 weeks to get that completed and get the system commissioned. No one returns calls, and when they finally do they have some kind of excuse as to way they can’t come and finish this project. I’m at the point with them they can come and get their solar panels and redo my roof from where they installed their crap and refund all the money. Save your money and time and avoid this company!

Do Not Use This Company

Began the process in December 2021, finally had my system installed on October 18, 2022 after being rescheduled numerous times. I have called, texted, emailed and cannot get a response on when my system will be functional. I'm essentially paying for $75,000 lawn ornament. I have called my account manager, Kevin Nulph and his supervisor, Jason Tanner and have not received any updates. I have emailed the customer support address provided in these reviews. I have called customer service and have been advised of updates by the end of day and have yet to hear from anyone after 10 days. This company has horrible customer service with absolutely NO communication. They promise you will never pay for both electricity and solar. However, this is not the case. You will be paying double for a system that is not benefitting anyone. Absolutely horrible. Do NOT use this company.

This is a SCAM

DO NOT USE THIS COMPANY. They are irresponsible, unreliable, extortionist and they place suboptional panels with unlicensed Electricion. They have no idea of how to run a company much less give zero customer service. Never call back. The just took $62,520 and ran. They changed their name from Sunpro to ADT Solar. Dont be fooled they are the same scammers. in contract they promised 95% energy independent I am only getting 20-50 energy independent whenever their Breaker doesn' t trip. I have had it trip trip 2 times and it took them several months to come out to fix the enphase Breaker. Finally an independent technician came by and told me the panels were suboptimal, miscalculated and placed in wrong places in my roof. Enless calls and they just ghost you. No response.

1 year into contract, still waiting

Took a few months to get the panels installed. Then the delays started and SunPro would just keep delaying. I’m now a full year into my contract and the final inspections still haven’t been installed. I’ve never dealt with such a bad company. They never schedule or tell me when I can expect anything. Stay far away from this disaster.

Job not completed

So the sales process was pretty good, however when ADT arrived to do the work they try to upsell me for an air cleaner for my central air unit. Which is why they received 1 star as opposed to 1.5 stars. Honestly the sales portion has been the only good thing from this experience to date. So first it took a few months to get an install date, which I expected. When we scheduled the first date for September 30th 2022 I was like finally. Then the day before I got a call saying they were going to have to reschedule because they didn't have enough people to do the job. I was annoyed they waited till the last minute to call me but chalked it up to employee shortages that everyone is experiencing. We were rescheduled for October 10th they never showed up and I had to call them to find out they couldn't come. Then we were rescheduled for the 14th so I was like fine. They did show up on the 14th and installed the solar panels and started the electrical work. It got dark and they were not finished the install. The electrician asked if he could return the next day because he couldn't see, I stated that would be fine BIG MISTAKE!!! The electrician called the next night around 730 to let me know he couldn't make it out and I would have to be rescheduled. I spoke with customer service on Monday and was told they would get back to me when they can reschedule me. It has been almost a month and I am still waiting. Quite frankly I am ready to tell them to come get their equipment and find a company that actually has the time and integrity to do the job that was agreed upon.

Horrible and I have already contacted my lawyer

I just called in to ADT Solar. I have a written guarantee that if I do not produce 65% of my power through solar that they would add additional panels. When I called in the customer support representative became argumentative and I've and I asked for a manager twice she put me on hold then came back and said her report shows I am producing the power and that my inphase that they Told me would calculate my power month in and month out is a marketing scheme to get a battery and it is not correct

System in place almost 5 months, not operational

ADT put our system on the roof almost 5 months ago, and it is still not operational. ADT has not been able to get the city to inspect and approve the system, apparently because ADT does not have the personnel to do so. ADT does not respond to my calls or emails. We paid cash, and I regret the decision to use ADT. I have emailed the address that has been responding to reviews on this site (customersuccess@theprocompanies.com), and even they do not respond.

Zero Stars

If I could give ADT Solar 0 stars I would. Don’t use them. Go with another solar company. We started this process in March and our solar panels were installed at the end July but the electrical work is still incomplete as of 11/01/2022. No one in their company wants to take accountability. They blame the Local inspectors.

There NO customer service

We have been with this company since March 2022. This October 2022 and will still don't have our system commissioned. They don't call with updates. I have to call their boss before will get call. Then they say there coming and don't show up and don't even give you call. If I would know this I would go with a different company. We are making payments and they said they would reimburse us until our system is online. We have received 1 check and it had the wrong address. We have 4 payments. I have never delt with such a non-customer friendly company. It failed inspection 2 times. We have had their guys here on a Saturday sit in their van smoking and joking all day when they were suppose to be working on our system.

Approaching 18 months and still no servicee.

The contract said the installation would be done in six months, Section 4.1. After 16 months still no servivce, and no indication that anyone cares. If I don't pay 25% of the cost by April of next year I am told that my interest rate will increase. I am caught in a wedge, They are compelling me to pay more wirhout the benefit of service. It sounds like legal assistance is in order. Federal rebate was promised by the salesman, but rebate not possibeluntil panel installation is complete, If still available.

ADT is terrible

3 months after purchasing ADT Solar 37 panel system, it is still not working. I can’t get ADT to correct the poor quality install or get all the panels working. ADT Solar will tell you up front they will do anything to make sure I am a satisfied customer. This is not true. I have sent multiple requests and documented 16 deficiencies. A third of the panels have never worked. The flashing to prevent rain leaks are not installed correctly. Do not buy from ADT aka Sun Pro. You will be sorry just as I am now.

IT's been the worst experience of my life.

I signed the contract on June 2021 and it's now Oct of 22 and system still is not up and working right and no help from ADT solar. First thing they did was put wrong brackets on my roof and it leaked. I had a wire in my fuse panel come loose that they installed and about burnt my how down. They finally replaced roof and still have not got the system up on the roof but not working right. You call customer service and they just give you the run around with no solution. I got a bad feeling when they got panels on and sent the bank a certificate of completion when the wiring wasn't even done and i had to start paying on system. If your looking for solar DO NOT GO WITH ADT SOLAR. It will be the biggest mistake of your life