ADT Solar (formerly Sunpro Solar)

Failure after failure, worst experience imaginable!

I had 2 properties getting panels. Both took a year and had so many failures. I paid cash and found out 5 months in that I was charged almost double the amount for panels as they utility company said they installed way too many for my house size. It took 6 months to get a refund. They also incorrectly added panels to a porch and it took months to get them off. I had to pay personally to get the damage repaired. I was so frustrated that I wished I had never started this project. Avoid ADT at all costs!

ADT solar

I have been pretty disappointed in the quality of their product and service. The installation took about 2-3 months longer than what we were told at the time of the sale and we have had several issues since the installation. The installer damaged our generator, they left screws, zip ties, and chalk marks on our home. We were promised that our system would be monitored and yet less than a month after they told us our system was running as expected, we received an electric bill of over $600. We then went online to discover our system had not been running for weeks. They did send a repairman, showing us the main system wiring had come loose because of poor installation but after more than a week we still have not heard from "management" to discuss reimbursement for the past 2 electric bills.

Do not buy anything from this company!!!

These people take advantage of customers. My brother-in-law recommended the salesman MICHAEL PEET, he came to my house in November and did the calculations. The installation was in January and while it was cold everything was going very well. When the high temperatures began, the problems began. My georgia power bill is still high, we have called everyone at this company to get them to fix the problem and no one answers. The salesman MICHAEL PEET has disappeared from the face of the earth. We contacted Enphase and they confirmed that the seller made his calculations wrong and the number of boards installed in my house are not enough to cover the cost of power. Now we have the Georgia Power bill and the ADT Solar bill. EVERYONE WHO SIGNED THE CONTRACT WITH MICHAEL PEET IS IN THE SAME SITUATION. Don't believe anything ADT SOLAR employees tell you, they take advantage of everyone!!!!!

Don't do it

I bought solar panels from sun pro that is now ADT. I have saved zero money and actually my bill has increased. I called customer service and they told me it's my problem and hung up on me. They have no interest in getting down to the problem. Since buying solar my bill has increased by at least one hundred dollars. So unless you just want another bill to pay I highly recommend not buying solar further more If you do I recommend not buying from ADT.

NOT RECOMENDED!!!!!!!!!!!

I wish Sunpro would have never sold out to ADT. I had my roof replaced and ADT solar remove the panels so that the roofers could replace my roof. The problems began when ADT came out to replace my panels. The installers took no pride in their workmanship when reinstalling the panels. I watched them spin the corner of the panels on my brand new shingle roof they wore Off excessive amounts of asphalt for my shingles by again not taking pride in their workmanship. I had to ask my roofer to come back out and replace dozens of damaged shingles that the ADT solar installers caused. They sent two separate cruise out to take pictures and according to them there was no damage yet my roofer who is in that business clearly stated that they did and since they took pride in their workmanship replaced what they could as a professional courtesy. I've tried to work out an agreement with ADT solar an adjustment to their Reinstallation of their panels but they've refused to compromise. They have now since threatened to send this to collections which I will provide whoever wants to see all the correspondence I've had with this company. They have a very good product but their installation practices and professionalism does not allow me to recommend them as a solar business for somebody to go to.

Horrible experience. Do not use this company.

We have had a horrible experience with this company since the day our panels were installed. It took 8 months for our system to be operational due to us not being able to pass inspection. When we finally were active, we soon learned that our battery’s electric panel was not set up the way we were promised. We have spent the last year trying to get it required properly. We had a technician come out about 6 months ago who told us he couldn’t help because he’s not an electrician. Then our ticket was closed without anyone coming back out. My husband spoke with two customer service representatives this past week. Now we are being told that we are required to pay their electrician to fix it because in their words “your system is working”. If I could have them refund my money and take the panels back, I would. This has been a nightmare for the past year and a half.

Poor customer service/breached contract

Before ADT bought out Sunpro, it was an amazing company. Was always on top of things. Now, since May, I've sent over 20+ emails to fix one solar panel that's not working up to what it was designed to do. Very rude, very unprofessional company I've ever dealt with since the takeover. Run far away from ADT Sunpro Solar. Bunch of crooks. My next option is to speak with an attorney for breach of contract.

False information on finance a tax exception

Do mot be fooled by this company they sold me a solar system explained the financial aspect as to that I would receive a tax credit or $21k and that money could be applied to the loan amount of $60k that was being financed so that my payments could stay at $250. Come end of year when I did taxes we only qualified for $1000 credit. This company tries to convince you that you automatically qualify for that tax credit and when you can’t apply it to your finance loan the payments will go up because that $21k tax credit was not applied to your loan amount so you are stuck woth a higher pmt for the following year. So its not cost effective because you still have to pay $350 of solar pmt plus the electric bill of $250 or $300 so your bill is $600. Not worth. Don’t fall for this scheme guys its all a setup with Sunpro now ADT. If you wanted to know what the catch was well there you go!! That’s it.

Extremely Disappointed with ADT Solar

I am sharing my experience with ADT Solar, which has been quite disappointing. They initially promised to complete the work within a specific time frame, but the project has taken much longer and remains incomplete. When I raised concerns about the delay, I was referred to small terms and conditions hidden within a lengthy document that I supposedly agreed to. This approach feels like a form of blackmail. Furthermore, the communication with the company has been very poor. After I signed the necessary documents, the responsiveness of their representatives, significantly declined. In fact, John ( whom i signed the contract with) went so far as to block my number after signing the contract, forcing me to use different numbers to reach him every time for the project status. Adding to the frustration, the bank has already initiated loan payments, while there is no clarity on when the work will actually be finished. I've already paid for four months without any resolution in sight. Initially, I had high hopes for ADT Solar due to its reputation, but my experience has been far from satisfactory. To make things worse, the bank is already taking money for the loan, but I have no idea when the work will be done. I've paid for four months already. I thought was a big and reputable company, but their behavior has been disappointing. I want to warn others not to be fooled by the idea that ADT Solar worth the price– the trouble and frustration just aren't worth it.

Horrible service

This has been so far the worst experience I’ve ever had. They came out to install the solar have the paddles didn’t work trying to contact somebody is impossible. They send unmarked vehicles to your home to do your repairs and install no uniforms very unprofessional when they came to repair finally the 13 out of 26 panels that were not working there were still one panel that has not been working and it’s been not working for about a month now then they had the part sent to my house. There has been no follow up phone calls whatsoever I reach out to ADT it’s days before somebody even replies got my electricity bill is $390 plus the 251 Payment that I make on the solar every month. I absolutely regret this I’ll never go solar again. It makes no sense. I don’t hear from the sales department when I reach out management nobody. I went with ADT because ADT does my home security horrible idea

LIES DONT DO IT they dont even deserve one star

Sunpro promised me my solar panels would save me money. All they have done is cost me money and have not helped with anything! When speaking to them I'm told I had to reach out to my sales person. I then find out my sales person was fired two months before. Sun pro then sells to ADT who I have requested several times to help me out with the fact that their sales person lied to me sold me something that was going to do me no good and probably was fired for doing that to mutiple customers and my response is your solar system is working great!!! You need to buy another battery I fork out more money like an idiot thinking they are telling me the truth an ALL LIES!! ! Adt tells me to use my battery more so im not using grid power, well thats great but guess what still have to pull power because the system i was sold an promised would cover my house doesnt cover my house! Oh then you use your battery all day and guess what no battery to supply you house at night so once again using grid power. I call adt an I told to save said battery power for night!! Its just circles after circles an no one will admit that SunPro / ADT screwed me nor do they care to try an fix that they allowed a lying sales person to take my money an promise things that werent going to happen an then they lied to me an sold me a damn battery that once again did me no good!! Do not use this company!! THey will just get you for $500 a month plus an $800 power bill a month and not care one bit about it!!!!!

Buyer beware

This has been a ridiculous experience. Buyer beware or better yet go elsewhere. They get you with the 18 months to pay back X amount or your payments go up. They recommend you use you tax refund to pay it back which is a great idea..... unless they set your payments to start before completion of the installments and the cutoff fate is before you can file the 2nd round of taxes. Cannot collect any referral bonuses because I can't recommend anyone to this company. The one person I sent a referral to was called multiple times in 1 day even asking them to stop calling because he was training his military personnel. They did not stop calling. I did get an angry phone call from that person though. That was fun. We've had multiple roof leaks- which have been repaired but whenever someone comes out to work on the unit, they leave things behind. Best experience so far is with the painting crew they hire which provide excellent service. We were also told that the system was always monitored and that they'd reach out to us if anything wasn't reporting. Yep nope. Had to call 2 times to have panels that weren't working. So much for that. The first time they sent 1 person for a job that needed 2 so they had to come back the next day. Three employees have told us that the company didn't know what they were doing. That does not bring much confidence to the whole situation either.

If you plan to install solar panels with the company ADT Solar (formerly Sunpro Solar) keep your eyes open when signing the contract. After two years I have realized that they lied, the promises were not true. I have never had total independence from clay electric, although I have kept all equipment turned off for a few days. Every month aside from the payments for the solar panels, I have to pay about $50 every months. I called them to uninstall the system, understanding that I would incur a cost, they refused, they told me that it was not possible. You already know if you decide for this company keep in mind that if something goes wrong (most likely) you are linked to it for life.

Over promised and underperformed

We have had our system for approx. three years and even with the dead blaze of the sun, we are still having 400 + electricity bills. Supposedly our system is producing what it says it's supposed to, but that is not the case. We have a 40-panel system. I would make many inquiries and read over everything as fair practices, I don't believe, are being applied. I went with them because I am a veteran and the company was a veteran-owned company. Who would think that a company claiming this would do this to a fellow veteran? Anyways, ask a lot of questions and make sure everything is in writing. See how much electricity you use over the year and if they do not promise to generate as much or more do not trust them. I hope this helps someone. Funny I tried to upload 2 pictures that I just took and somehow they exceeded the 5mb limit. Sounds about right with this company.

Lies

I just did my one year with having solar from ADT, well turns out I was right... have solar is costing me $1000 MORE then without..but nobody at ADT wants to talk about this part, all I here from them is what wonderful system I got and how I'll love it....BS. DO NOT GET SOLAR !!!!!!

If I Could Give Negative Stars I Would

ADT hard sold me their contract, arranged financing, and got the panels installed on my roof really quickly. Then collected their payment in full, which triggered the start of my loan payments. However, the panels were not installed to code. It took ADT 8 months to come back and correct deficiencies so the building department would sign off and the energy company would turn on my system. So, for 8 months I was making loan payments and also paying full rates to the power company. In addition, the installers stained my carpet and left black finger prints on my walls and ceiling by the attic access panels. They trashed the insulation in my attic and the people they sent to repair it broke up the corners of my drywall with their hoses. While I do now finally have a functioning solar system that I'm mostly happy with, the journey to get here was awful. Two of my neighbors installed Tesla systems that were operating the day after the panels were installed. There are options much better than ADT.

failed micro inverter replacement

Enphase confirmed failed micro inverter in January. Said to call installation company (ADT) when I received replacement part. I called ADT the day I received part. Still waiting on ADT to replace part 6 months later even though I have called numerous times. What good is a 25-year warranty if they will not replace part setting in garage. ADT field operations will not even call back their support staff much less me. ADT bought out SunPro since I had system installed. SunPro was the best. They addressed 2 issues with timely positive results. Wish I could say the same for ADT. DO NOT GO WITH ADT FOR SOLAR.

Worst Solar Company - Don’t use

Don’t just walk away from ATD Solar, run! We have had solar installed on all of our homes, all using different companies. When the salesperson comes to your home, it seems like a dream. The best company out there, but things start to go down hill after that. The communication is non existent. I’ve called and multiple times and customer service has filled out escalation forms multiple times. Guess how many times someone, anyone has reached out… 0, not a manager not my account rep. It’s unbelievable. Getting scheduled for install wouldn’t have happened if I didn’t call and follow up with them. Totally unprofessional. The installation is a joke compared to other solar companies. They cut corners and leave your house in worse condition than what it was when they show up. Not to mention, 0 communication. They rang the doorbell once when they showed up, no updates or anything the entire time they were here or when they left. To top it all of… The system they built failed its final inspection. The icing on the cake - it’s been over a week since it failed and guess what ZERO communication. I have called multiple times, left multiple voicemails. They aren’t even scheduled to come out and fix their mistakes so we can schedule another inspection. One of my biggest regrets is going with ATD. Safe yourself the headaches and find a professional solar company that understand customer service.

trash

i had my service installed by Sunpro was told i had life time warranty. when it was sold to adt solar it has turned to crap! a panel was broke on install but they will not replace it. i will replace it and will never use them for anything again! i do not recommend Adt solar!

Stay away you will regret it… Very Unprofessional

This is predatory company… My whole experience from signing the contract with ADT/SUNPRO Solar has been a nightmare drawn out installation disrespectful agents. Customer service is the worst. Multiple calls to them and they abruptly end the call… Called back and asked to speak to a manager or supervisor I was told that I would be wasting the managers time and then they hung up again… The issue I am dealing with now is after installation my roof is leaking at anchor point of the solar panel.. In January 2023 I reported the issue the guys came out said they fixed the issue now it June and we are back to square one leaky roof when it’s rains… and it’s hell trying to get them to come out and address the issue me living with a leaking roof on a brand new house… Why can’t we be people of integrity and honesty… simple do what you agree to do as I agree to pay everyone goes home happy….

Do NOT use this company

ADT told me it would take 3 months to install my solar. It took 10 months. The day my solar was installed, I had a meter issue within 4 hours. When I called to get the issue resolved my site administrator didn't get back to me for a week. The issue happened on May 18th. When she finally got back to me, she said a tech wouldn't be able to come out until June 16th. I even emailed the CEO to find out why nobody returns calls, texts, or emails? Well... She has never returned my email either. This company just wants your mone and does NOT care about you once they get you to sign the contract. I urge you to find a solar company that is more local and one you can trust!

Terrible Service and Lack of Reimbursements - Avoid ADT Solar!

I am writing this review to express my extreme dissatisfaction with the service provided by ADT Solar. My experience with this company has been nothing short of a nightmare, and I feel compelled to warn potential customers to stay away. First and foremost, I encountered significant damage to my property during the solar system installation process. Despite numerous promises from ADT Solar to reimburse the costs of repairs, I have yet to receive any reimbursement. The lack of responsibility and failure to honor their commitments is appalling. It is clear that customer satisfaction is not a priority for ADT Solar. Furthermore, the level of service provided by this company is abysmal. The delays I experienced throughout the entire process were exasperating. From the initial consultation to the installation itself, it felt like a never-ending cycle of excuses and unfulfilled promises. ADT Solar's poor company processes have resulted in a frustrating and time-consuming experience. I must also highlight the issue that I had my system installed in December and still as of June the system is still not turned on. Despite my efforts to seek clarification and resolve this matter, ADT Solar provided no reasonable explanation. It is clear that they have no regard for transparency or honoring their contractual obligations. All the while pigeon-holing you with only one person who has the ability to support you or move you forward in your process. In conclusion, I strongly advise potential customers to avoid ADT Solar at all costs. Their service is subpar, their lack of reimbursements is inexcusable, and their poor company processes only contribute to a frustrating and disappointing experience. There are many reputable solar companies out there that prioritize customer satisfaction and provide reliable services. I regret my decision to engage with ADT Solar and hope that others can learn from my unfortunate experience. Please think twice before choosing ADT Solar for your solar needs. Save yourself the hassle, frustration, and disappointment by exploring alternative options. Location: ADT Solar (Gaithersburg MD)

If there was a zero option I’d click that

The worst company ever!!!! I’ve had nothing but problems from the beginning. They did not order the correct amount of materials then it was wrong size, then they did not clean up the nails, they did not have any communication and I had to call the guy in charge of the laborers to get any kind of updates. Worst ever call anyone else!

Total Fraud company!!

I signed contract with ADT Solar on Feb to add solar panels before new metering NEM2.0 starts in California. I informed them that we already have solar system with other company and they visited my home for three times to make their design. ADT sales representative said there will be no problem proceeding so I signed the contract. And deadline for NEM2.0 approval was approaching. I asked for status updates and sales representative said there is no issue as week before that deadline and after passing that day. If I ask for updates always replied with will give updates end of the day and that repeated for few days. And I got noticed from ADT that because of their design guideline they can't proceed with my contract and I lost all other options that I could have selected and now it is impossible to get approval for NEM2.0 since deadline has passed. And ADT project manager is not replying to my email and sales representative is now saying it's not his fault and disconnected from conversation. And upto now they are not coming back with any communication

New solar customer

Our purchase Date is 01/11/2023 and 5 months into the process we have not received 95% of the service and energy improvement Items as promised in the contract No energy audit No utility credit No energypro home efficiency package we got a bill from the company who provided funding this in addition to our regular energy bill ADT solar customer service says there is a back log so we may not be proceeding any time soon shame shame!!?