ADT Solar (formerly Sunpro Solar)

ADT take over down fall

Sunpro Solar was great until bought out by ADT. I had micro inverter go out. It was covered under warranty. Received new one but no contractors on their approved list service MS. I was advised by help center ADT is also getting out of Solar business and offered no more assistance in this situation.

Very un happy

Well sunpro put a lean on my home after installing these panels.trying to refinance my home and they put a lean on my home without my consent. Very unhappy.the words they use in your contract are ucc.which means a lein.do not buy the solar panels they put lean on your home until they are paid.if they tell u the lean is on the panels,that's not true my underwriter searchec it its on your home.dont buy from this company.

RUN AWAY

We had the panels installed less than a year ago. Our house is now falling apart and ADT has not done anything but make this a legal nightmare. One they should have never installed on our kind of roofing, which was never made know to us until today. Upon installation they negligently drilled multiple screws straight into a slated roof covered by shingles then tin. Allegedly they only snap into place on tin and never needed screws. Either way they screwed in leaving holes large enough for Water to come in and cause wood rot to the frame of our house, the walls, attic space, insulation, furniture and the list goes on. It took 3+ months of calling and a notice of intent to sue to be contacted. Yet we were not contacted by ATD, we were contacted by a random contr actor and they had been assigned for all communication. Still no contact by adt. I have had personal communication with the CEO Jamie and she is very aware of this situation and multiple others going on. Our home insurance has lapsed at this time and we are uninsurable due to the current damages by adt Solar. A tree has since fallen on another building on the property. We are begging to have theses panels removed, and payed off for by ATD to prevent further damage and to mitigate current damages. They will not. They will not fix. They tried to force us into a NDA/settlement agreement stating we HAD to sing it to be reimbursed for having our solar panels covered by a tarp. RUN FAR FAR AWAY. THIS IS A HUGE SCAM. WE ARE ALSO PAYING 208 ON TOP OF A 100+ power bill. (2 adults in the home who work 12 hour shifts) so the math does not add up. It’s all a lie, and a scam. They have made a breach the contract, caused property damage, have impended us from obtaining homeowners insurance, they have now blocked us from the sheer function they are supposed to do with out reimbursing those payments. If any attorney SPECIALIZES in this area, PLEASE HELP! WE HAVE A RETAINER READY.

Sold One Thing- Got Another.

A nightmare would be putting what we have mildly. Signed up in November 2021 for December 2021 installation. We were promised so much, and never benefited ONCE... we needed 7 panels to cover our SMALL home usage... they come in packs of 2, so we got 8 panels which should have covered MORE than we were using. We were on flat bill with GA Power and the solar loan was to replace our power bill. Over the long haul with the cost of power increasing, our loan was to make our monthly situation better and better. Our flat bill didnt renew until August 2022 so we waited patiently for that year to pass and then for us to see a lower rate due to the help the solar was providing. Over the course of the next few months we saw NO change on our power bill and yet the loan was still being paid (Double the bills).... then we find out in January 2023 that we werent even listed at the RIGHT ADDRESS!!! We fixed that assignment with the certification sign off with GA power and patiently waited for the flat bill year to expire. Meanwhile the 6K we were SUPPOSED to get on our taxes was spread out over 5 years.... the system isnt working, our bill hasnt changed... ADT has told us that we should have cancelled in the FIRST THREE DAYS to get out of our loan... it took 13 months for them to even SIGN OFF ON THE METER!!!! The attic wasnt insulated, the system hasnt helped... we didnt get a battery, the salesman doesnt work there anymore, he promised the world and we have nothing but double bills... Everything we were told about this system was a lie. We were sold a bill of goods. I called again today March of 2024 and she asked to verify the address (TWO HOURS AWAY), they never changed it!!!! We were told the system is fully functional, and yet weve seen NOTHING CHANGE.... Oh and the power still goes out when everyone elses power is off... Im done being nice.

ADT closes solar business

ADT took over for Sunpro for a mire 8 months , now ADT is out of the solar business. No notice, no recommendations as to who will continue to cover any maintenance for my $80K worth of solar panel's. I have been digging into too who is responsible to help me get my power back on track to collect power. Do not install solar with any company. They are all n it to make money fast, then go bankrupt.

Once you buy solar and have issues about repairs and replacement.There is no help at all.

After waiting 11 months, action finally started.once approvals were acquired, work went rather quickly. The guys kept me informed of what was going on and did a good job of installing equipment. They were knowledgeable of what they were doing and professional

Do no go with ADT Solar in AZ

Just got the system up an running mid October 2023. Early January I noticed a roof tile about to fall down and several other cracks in the mortar between other tiles. Turns out the office in Arizona is closed now and it has been several weeks and no one has called back to schedule someone to do the repairs. Jan 21, 2024 we have been getting rain and I went in the attic to discover all 3 points where they ran the electrical wire from the panels are leaking. Called ADT Solar again and they said it will be a while since we are in a wind down area. Who knows how long it will take for the repairs to be made. Also, what about all the drill holes made in the roof to secure all the panels?!

Incompetent and Rude

The first year was great, solar installation with SunPro and set up went perfect and my electric bill was lower. I was happy, until my roof started to leak. Now I'm dealing with ADT Solar customer service that does not care, does not do their job and laughs at me for asking for them to fix the damage done to my roof because of the solar panels when I am only 2 years into my supposed 25 year warranty. If you want to go solar, please look anywhere but here, it has been a nightmare for the past two months with no end in sight with more damage being done to my ceiling and roof.

Poor Return

Spent 70,000 dollars and the system is saving me 25.00 a month! System sucks.

Horrible customer service

System was installed in the early summer of 2022. After three months the system went active at the end of August 2022. Worked fine until August of 2023 when suddenly the system stopped reporting. I assumed this was a system error that would be fixed after I rebooted the WiFi router. In September I received a bill from my local electric provider of over $250 for using the grid electric which up until this point I had been producing more electric than I used. Contacted ADT only to be told I needed to reboot the system and if they sent a technician out I would be charged for the service. Was emailed a self how-to video with instructions on how to reboot the system and reconnect to WiFi. Opened the panel only to find that there was no power to panel. Contacted ADT again and was told a work order would be submitted and someone would contact me to schedule a service. A month later I had not heard anything from ADT so I called back and was told a work order was pending. This went on and on for two months. At the end of November I filed a complaint with the BBB. I also drove to the local office only to find the local office closed down at the beginning of November 2023 with no notice. I received an email from Nicole Read who claimed she would help resolve my issues and get me scheduled for service. It is now mid January 2024 and my system is still down with no scheduled date for service to fix the system. I have multiple emails with Nicole Read and every time it’s the same BS that they are working on getting a service scheduled with a provider and no date is provided of when this will be fixed. Calling customer service gets you the usual “it’s pending for service” and they will not let you speak with anyone else regarding the matter. Twice the customer service representative hung up on me after voicing my frustration with having to pay for the system and an electric bill. I DO NOT RECOMMEND SOLAR FOR ANYONE. ITS NOT WHAT THEY SAY IT IS AND YOU WILL JUST BE STUCK WITH A PIECE OF CRAP WORTHLESS SYSTEM. ADT has the worst customer service. I spent thousands of dollars on equipment I cannot even use.

Going green

My name is Russell Langlands I had adt install a system on my house and was lied to as far as the sale went, I had told the young man who sold the system at first said install is free (nothing is free) any way I could not afford the $151 a month because I live on social security he said no problem he would get it down to $100 which I was good with, well after first year payment went to $151 now I’m stuck with the system that doesn’t work I found out a little over a year later power went out with power company I do not have power surprise you have to have power on at your home in order for the system to work, so in order for this system to work and generate power you have to have electricity at your home. All ADT said was sorry. So now I have a solar system at my home that doesn’t work unless you have power from power company DO NOT WASTE YOUR MONEY ON SOLAR ITS A RIP OFF!!!!!!!!!!!!!!!!

Horrible; They Steal Your Money and Leave You Hanging

I paid cash for my solar panels, which went up in September 2023. It is now January 2024. They caused my project to fail the electrical inspection, claim they have no report of that inspection or the building inspection that I passed. People answer the phones who know nothing and say they will pass messages to those in charge of my project and I'll get a call. I never get called back. On January 3 I will report them to the BBB. I want my job finished ASAP (I was supposed to be up and running no later than the end of December) OR they can take their panels off, give me a new roof (so I have no holes in it) at their expense put on by my roofer of choice, and refund me my more than $28,000. It scares me if they finish my project because I will probably have to go to the BBB if I need service down the road. They don't sell anymore in Nebraska, and they didn't tell me this until the final day off installation; so they have apparently given up on those of us in the state. AVOID THIS SCAMMING COMPANY.

ADT Solar Corp has not held up their end of our contract, besides being very slow in getting their part done, I'm not very happy with them at all.

Go with the best…

After making the decision to invest in a solar system for my new home, I researched companies. ADT Solar kept coming up as one of the best for everything from options to cost, installation to customer service. My experience has borne that out, and I encourage everyone to contact ADT Solar. And if you can, ask for Jamie Manwell. I got lucky when he came for a consultation. After getting a sense of what I needed, and then what I wanted, Jamie outlined my options. If you’re worried about a “hard sell”, don’t be. After making the case for why a single Powerwall would easily meet my needs, that’s what I went with. A few days later, I decided that it would be easier to install two than to add a second at a later date. A quick call to Jamie and the new order was completed within an hour. I was then contacted by Maria Barraza about the process for applications through the HOA, the city, and the power company, something ADT handled from start to finish. In fairly short order, I received a call to schedule installation. That was handled easily, and the two crews arrived on time, worked quickly, and cleaned up everything before leaving. (I think they even cleaned up after the construction crew working next door.) Maria kept me informed through the inspection/approval process, and when that was complete, I was told what to expect next. No process is ever without a hitch or two, and mine came on the homestretch. With the holidays, and everyone being so busy, the final “let’s get this baby turned on” step was taking a bit longer than expected. I reached out to Jamie to ask for suggestions on how to get this finished. It was early, on a Monday morning, and despite having appointments and meetings, he made the time to get it done. He even took the time to make sure I knew how to use the apps to monitor the Powerwall and usage. Choosing to go with a solar system is a long-term investment, so it’s important to work with people committed to providing excellent customer service at every step. Jamie and the folks at ADT Solar are those people.

I did a lot of research on several solar companies before deciding on ADT Solar for the following reasons: pricing, quality products, 25-yr warranty and maintenance service. Additionally ADT Solar bought SunPro which is a stellar name in the solar industry.

Still waiting to have panels taken off so roof can be replaced

We had to wait almost 8 months in order to get our system up and going. My electric bill has only gone down about $20 so all of the savings they promised was a lie. Due to hail damaged we received in July 2023, we need to have the panels removed so we can get a new roof. We opened a case at the end of August 2023 and on September 7th 2023 I had to send them a check for about $2,500 so they can get the permit process started. It is now almost December and we are being told they are pulling out of the Oklahoma market. We are trying to get a refund from them so that we can hire someone else to remove them so we can get the roof replaced but they are telling us if we do that, it will void our warranty. They're probably been 30 calls made to their customer service. No one ever calls us back and every time we get a project manager, the next time we call they no longer work there. Because it took so long to get them installed and inspected, it's too late to cancel the contract even though the system is not performing as promised. I really believed ADT to be an upstanding company but obviously I was mistaken. I'm unsure what's going to have to happen at this point because my homeowners insurance is questioning why the roof replacement has not been done.

Truly an amazing experience. The team was super organized, quick and thorough. I was informed from start to finish what was happening, how things were proceeding and given a final walk through of my system so I fully understood how it worked. ADT solar did an awesome job!

Don’t do it!!!

Beware of the empty promises. We put 100,000.00 into Solar to ensure no power bill. They promised we would have enough Solar to not have a power bill on top of the Solar payments. I up front told them I could not afford both. I now have a 500.00 per month Solar bill for 25 years and electric bill of 200.00 per month. Prior to Solar my largest bill was 420.00 per month. They said I’m using more power. No. We definitely are not. Air hasn’t changed and nothing else changed. I can’t seem to get response. My Tesla battery was installed but not connected for 5 months. To gain response to that I had to complain on better business bureaus. Sure enough it was never installed correctly. Now they fixed that and I swear panels disconnected. No one has been out to help me and I’m in a situation of needing another job to pay for this crappy system. Don’t go Solar!! You aren’t helping the planet. Trust me.

Has not worked as promised in nearly 2 years

I should've canceled when we first started having problems and delays during the initial install! Once the panels were installed it took months to get the system inspected, permitted, then approved so that the system could be turned on. I convinced my wife to wait until the system was active and to give it a chance and boy was I an idiot for doing so! By the time everything was up an running our 6 month cancelation period had passed. Not even 2 months later half the system went down and it wasn't producing any power. After we discovered the problem we contacted the company and were told that a team of technicians would come out to look at the system. That team of technicians didn't come out until nearly 3 months later. We were told that something was done incorrectly during the install that wasn't caught by the final inspection. By this time SunPro Solar had been bought up by ADT and became ADT Solar. The company paid $1000 to GA Power to compensate for this failure on their part and we thought we were finally good to go. We were sorely mistaken as we came to find out that our system was not giving us the returns we were promised for the investment. It was supposed to reduce our GA Power bill by at least $200 a month instead our power bills were still $260-$360 a month and we were now paying for the solar loan. Then came the next shock, our solar loan bill jumped by an extra $100 a month! The Sales rep neglected to mention that we needed to pay the finance company almost $25k by a certain date or our bill would go up! This was supposed to be explained during the initial contract discussion and it wasn't! We never received the "welcome call" from the finance company that was supposed to explain all this. Now I am stuck with 2 large bills that the solar "savings" was supposed to offset. No power company savings and another $368 bill for a useless Solar system. We have made numerous complaints to ADT Solar and either get a run around or promised a call back and no one ever calls back. We were promised a review back in March of this year and sent ADT Solar all of our power bills for the last year and got ZERO response. We followed up back in August and sent them the power bills from March to August and were again told our system was under review. Still no response from the company assigned rep! Now something happened to our system and half my home is without power. The half that is backed up by the solar does not work! The half of my home that is not "protected" by the solar backup and is just powered by GA POWER works just fine. When I called today I was given a ticket# and told that a technician would contact me. With my experience in how poor the customer service is I am not holding my breath for a quick response. I wish I could cancel my contract that I am now stuck with and I am far beyond dissatisfied with this company. I will tell anyone and everyone to run far far away from any dealings with ADT Solar!

Not satisfied

Took forever to have the system installed: Over 2 months beyond what was estimated, the system ADT sells is more expensive than the average, but I still went for ADT as they are a known company and not the typical firm that goes out of business and leave you stranded. Once installed, it took forever for them to stop by and inspect the installation, almost one more month later. Then, I had to wait more time until the utility company gave the final permission to start the system. I received an email with instructions to activate the system and download the monitoring software: OH surprise! Not working, not generating 1 watt and the day when I have to start paying the solar panel loan is approaching quickly. After calling and sending many messages to get ADT Solar at my house and fix the problem, they hldid not show up! To summarize: my advice to everyone, I totally regret having signed a contract with ADT Solar, stay away from ADT Solar!!!

STAY AWAY

Stay away. Got the solar panels installed 2 months ago. Cant get the system activated. Every call to customer service is a different answer and the promise me that some one will call, o one calls. Reported to better business bureau for a false sales pitch, finally got a response, corrected the issue, now been trying to get system activated no response. Local sales manager gave me his cell phone, doesn't answer texts to get some one to activate. STAY AWAY awful customer service. Once your installed they don't care, they got their money. Better business bureau contacted again. ridiculous.

Service

Half my panels have been out for over six weeks, I have made numerous calls requesting service with no response. Every time I call they promise someone will call back with service. No call back.

An Excellent Decision!

By in large the experience was great! There were some minor bumps in the road after the point of sale but I must say, the Sales process was top-notch. I worked with a gentleman by the name of Nicky Theis. Not only was he extremely knowledgeable and experienced but he made sure my needs were met in every way. He gave e all the options and made sure that I would be able to achieve 100+ percent off-set. This mean I will pay nothing for electric to my supplier. Although there were a few gaps post-sale, he stepped in and gave me all the necessary information when my account executive could or would not. Nicky is the definition of full service and he has lots of clients, so his ability to juggle those that are both somewhat to very needy was impressive. Nicky is a credit to the solar industry and without a doubt the brightest star of the ADT corporation. The installment process was also impressive. It was done in one day and was executed with near perfection. Nicky mad sure to follow-up with me to make sure my installation went smoothly. I highly recommend ADT as a company but mostly because of Nicky's outstanding Sales & customer service prowess. If you are thinking about Solar and live in the Central IL area, choose ADT and ask for Nicky T.

Insurance Scam or worse

Contacted ADT Solar to have the solar panels removed and replaced because my roof needed to be replaced in an unincorporated county within 60 days. It had to be done in 60 days or the insurance would not pay out. This was discussed with the first person on the phone in early August. That was the best part of the experience with ADT Solar. From there it was AWFUL. I was passed from department to department. Had to have CAD drawings done that raised the estimate for the insurance (Yes, this was for a removal and replacement in the exact same location). Then they had to call for permits, which they had been told that I lived in an area that was unincorporated and didn't need them. I had to follow up on everything, because there was no communication. The absolute worst was Marcos Cocom. He was not able to complete any task or communicate anything. On re-install, he asked if he needed to get permits. Yes, I lost money to the insurance company on this, because of ADT Solar's lack of process and procedure. You should have the original CAD drawings from the original install. The house hasn't changed in 2 years. If it had, I would understand new drawings, but it hadn't. This was clearly to run up the bill. That was the scam part of the process. On the re-install, I replied to the text message that Marcos sent and SURPRISE, no reply. SO, I called the toll free number. No response from anyone. So, I emailed everyone that I had talked to over the previous time on the removal process. Here comes Marcos again. Marcos said, the toll free number doesn't work, but I talked to someone from ADT Solar??? Oh and he got my text message. After two more emails asking about when it would be re-installed, the installers finally contact me and it is re-installed in a week. This was an awful mess. Don't worry, you only cost me $9000