ADT Solar (formerly Sunpro Solar)

Terrible

My grandmother got solar before ADT bought Sunpro. She had water pouring in her house from many many leaks. They don’t want to cover it so shw is having to SUE THEM. Don’t do business with these people they dont honor their contracts! Seriously, this could happen to anyone dont buy from them..

Poor performance and service

I have 22 panels on my roof of which I purchased the highest output panels at the time. Duke Energy is now telling me that I am only generating less than 20 kWh per day! I live in Florida and those panels are lit up over 10 hours a day. Duke says talk to SunPro or Enphase and noone addresses the issue. I am very concerned that Duke is throttling my output but no help is available. Who is servicing my panels?

RUN

We are a month behind on our payment, Agreed to make a payment tomorrow with the loan company via phone call. A tech was sent to my property anyways to shut off the solar, block power from the grid illegally, and put a lock on the equipment where my power shut off at midnight, In florida, middle of summer 90°+. While my toddler is trying to sleep and I’m 9 months pregnant. We will no longer be making ANY payments, a police report has been made and we will be seeking legal counsel.

I have solar panels installed by Sunpro Solar, which was purchased by ADT however, I have not been able to get any type of customer support on my current panels. I HAVE TRIED TO CONTACT ADT TO NO AVAIL , WHAT IS A CUSTOMER TO DO NOW?

what a waste

I was told initially that this was a Costco backed company AKA Sun Run affiliate with whom my son has had great success with and he referred me. I was undersold the # of panels to effectively run my home so i am actually only getting like $25 off my bill a month and I was also told while I was making payments, my entire system was warrantied and they would come out yearly to clean the panels. All of that was lies. I am receiving no assistance and now one of my panels is out and although they sent me a panel, the cost to have someone come out to swap it out is ridiculous.

Overcharged, and lied, I still pay electricity

They told me I wouldn't have an electricity bill after going solar, but my bill only went down a small amount. They charged me $27,000 for a system that probably costs less than $5,000... 15 panels. Oh and it took over a year from the time I said yes to the time my system was activated! I regret getting solar!

warranty

I got sunpro (which saleslady is wonderful) in 2021 but got bought out by ADT and have 25 year warranty. Now that I need to be fixed, ADT refers me to Enphase & vice versa. Seems neither wants to do the warranty. The Harlingen office is closed and everything needs to be done online to file a claim by filling out a form.

NO SUPPORT OR CUSTOMER SERVICE

Wow, I am so disappointed with the lack of service and support that SunPro Solar had. I bought my panels in 2020 and then ADT Solar took over Sunpro, I never got an email or letter stating this. Now they are out of business and trying to get someone to look at my panels (5) out of 42 that are not working is a joke. I have called the support line and even called the sale person (Dennis Valentin) to help me. I was hoping he could tell me where or who to go to since this is a warranty issue. Dennis said via a phone conversation that he would help me than he decided without informing me, that he would not help. He just won't answer his phone or texts that I have sent. He is no better than ADT. I love my solar panels. They have really cut down on the electric bill but without support, it seems no one knows who to contact when there is a problem.

Ceiling distorted right where my solar panels was installed

Had little to no issues until 2 years later, my ceiling right where the solar panels were installed is distorted and has water damage, I am trying to get help from ADTto get this fixed. So far it's been hassle through emails!

ADT solar

I completely agree with these sad reviews. I think something must be done. My panels have not help as promised. And I make sure to keep my AC high so that I'm not paying a monthly bill from the solar and my electric bill! I just got a letter indicating that my solar bill will go up next month. Sadly I have had no luck reaching customer service for ADT!!

Terrible customer support

The solar system has been nothing but issues, previous company sunpro was not much help either. Though since ADT took over it would be better. WRONG. Not much better than sunpro. System faults out at breakers every 6 months and won't reset. Needs a tech to come out and plug in and reset it. Unfortunately that tech support is pretty much nonexistent and since ADT is no longer accepting customers since February 2024, you can really see a decline in their customer support. Terrible company I would not recommend for security or solar. I have been waiting 4 months with no update for tech support. I have to constantly reach out and see what's going on, I'm told someone will be in contact with me to setup a appointment. They then say or you can call them... like what? This system is a rip off, anyone looking to get solar buy the stuff on your own , then find a certified electrician to hook it all up.

They'll take your money, but provide no service

We bought our solar panels through SunPro, who were great, but after ADT Solar acquired SunPro they somehow disconnected our solar panels from the grid in August of 2023. I should have caught it sooner, but looking at the statements our panels' generation dropped to 0 from Aug '23 and have been there ever since. Of course they've happily taken our monthly loan payments but are not upholding their end of the deal. I'm also contacting the BBB.

Shotty install

During the installation the installation crew decided it was going to be too difficult to do the installation as designed so they made a change and convinced me it was a good change. It was a bad change because it puts 6 panels in the shade for most of the day and I didn't know that at the time. I tried talking to ADT solar later about seeing if those panels could be moved and they said it would void the warranty. I could add new panels for more money, but they wouldn't fix the problem that they created. If I had it to do over I would not go with this company either one of them.

Big on Promises Small on Delivery

We had solar put in with the promise of a near zero electric bill. We knew we would at least have to be connected to Clay electric. We did our homework. We had numerous quotes and researched. After talking to them and them guaranteeing that the amount of panels chosen for us would acomodate our energy needs to be virtually independent from Clay Electric, we signed. Later, our bills continued to stay over $100 regularly and even went over $200. It did go down some, but has never been close to what they promised. Now, they have closed up shop. They have left the job to sub contractors to do repairs. Now that we have had our last two months over $200 we have to figure out who these subcontractors are!!! It's a nightmare! They have screwd us!

HORRIBLE - I WAS RIPPED OFF!

THEY NEVER TOLD ME MY PAYMENTS WOULD INCREASE. NEVER SHOWED ME HOW TO USE IT PROPERLY, THEY EVEN MENTIONED IT WOULD SAVE SOME ENERGY TO USE AT NIGHT - IT DOES NOTTTTTTTT. I NEED A SOLAR STORAGE FOR MORE THOUSANDS OF DOLLARS. I AM A SINGLE MOM, AND THEY DID NOT CARE. NOW I AM PAYING 210 PER MONTH AND I JUST GOT A 158 CPS LIGHT BILL. TOTAL 358 FOR ELECTRIC. I CALLED, I COMPLAINED, THEY DON'T CARE!!! ALL I WANTED WAS TO REDUCE MY MONTHLY PAYMENT OR EVEN TAKE BACK A FEW PANELS SO THAT IT WOULD NOT BE THAT EXPENSIVE, BUT NOOOOOO - THEY COULDN'T CARE LESS. I TELL ANYONE THAT WILL LISTEN, STEER CLEAR OF THESE CHARLATANS!

Trying to get Powerwall Replacement under Tesla warranty

I.adt.com/solar is the only resource to do this with. And all they have is phone numbers of companies that manufacture products. Like Tesla, which manufactures the Powerwall. It seems that ADT doesn't even have their own Certified Installers (CI) for a variety of solar equipment. Chatting online which is the only resource because the phone says to go to that link. There's an assistant to chat with and the assistant send you back to the same link that you were just at. So the assistant has no idea. It seems that ADT has decided to drop the entire solar part that they bought like a hot potato. I mean you bought it so support it properly not with some obtuse obscure process that no one knows how it's supposed to actually work. Tesla is the only ones that are somewhat useful in this and that they gave me phone numbers of actual certified installers. Which means I'm on my own and ADT which bought sunpro solar is not supporting the product they bought. So maybe they should sell it to somebody who will support it? It seems that all of the thousands of customers who have solar are nothing to ADT and matter not one darn bit. Which means I will avoid ADT products at all costs no matter what they are. And they'll see this and say oh wow dis-satisfied customer who cares. I got my dividends to buy my mistress a new car.

Water Leaks in the Roof of My Home

I noticed water spots in drywall ceiling of my garage in December 2023, on Jamuary 26, 2024, water started leaking in my garage and 3 sheets of drywall fell to the floor, i took pictures and sent them to ADT/Sunpro, they gave me a case number and a 3-man crew came out on 2/29/24 and reviewed the damages and told me that the previous ADT crew that re-installed the solar panels had installed anchors in the wrong location and incorrectly. I have called ADT more than 15 times in the last 6 months and spoke with multiple reps and have not gotten any response and the water leaks continue

What a joke

After doing research for solar panels I went with ADT Solar. It was a more expensive system, but they said that they would monitor and maintain my system for 25 years. They also offered me 81 inch. Efficient lightbulbs, a smart thermostat cover for my water heater, which I have yet to get it one of my solar panels has not been working. I have called them several times now as of June 17 you can’t even call them they give you a website that doesn’t help anything. I have called in phase my manufacturer and they said absolutely I can get my panel installed, but I have to find a new contractor and I have to pay an initial fee for it , I’m wondering if a class action lawsuit is in order for ADT Solar. They were in business for less than two years and from what I have read, there are numerous complaints all over the state all over the country for that matter about promises they made refunds that they talked about And worked that has not been completed now I’m in debt $114,000 and as far as I’m concerned, they have voided their contract

Snake oil salesmen

Sold a pack of lies and half truths. Tax rebates were a lie, electricity bill benefits were a lie. No one at ADT Warranty center answers the phone. Now stuck with a $70K piece of junk. Unless you can buy the system outright and disconnect from the grid entirely, DO NOT buy solar.

ADT Solar out of business

ADT took over for Sunpro for a mire 8 months , now ADT is out of the solar business. No notice, no recommendations as to who will continue to cover any maintenance. I have contacted ADT and they can't even find my account. My install was less than one year ago. Sad and pathetic

ROOF LEAK

My roof is leaking right were the solar panels are installed. My home is only 10 years old. I contacted ADT AND enphase over a month ago and STILL have not gotten anyone out to even take a look at it. The water stain on my ceiling just keeps getting bigger!!!

How I got burned with ADT Solar.

We have had no solar production since Feb. 3, 2004 and after calling ADT Solar since that time, we continue to have no solar production; no one has returned our repeated calls to say someone is coming to check out what the issue is.

Stay away from these people

Horrible customer service terrible communication said they would credit me for taking so long to install never received DO NOT USE THESE PEOPLE

Do NOT use ADT SOLAR

Disappointment on this is not even the right description. It took the two years to pass simple inspections. My husband had to miss several days in order to have them come in the house and get them checked. ADT had agreed to pay his lost wages, now when it is time to pay, they would ONLY do it if we remove any reviews. They want to bully us to delete anything that is true. How about doing what you promise and go through with it. I am so disappointed on this process I often wish I would have never done it but once the panels were up, I heard horror stories on when they remove them, I just figured it should not take too long... Two years later here we are! The gentleman that is supposed to be helping us Tim- from the very beginning said he got to us because of my review, mind you that was a year after I wrote it! How unprofessional, now he only answers my husband, and I am the account holder. I am never insulting however I call them for what they are, they are bulling me to keep me from saying the truth and exercising my right. Is this even legal? and if it is that should be separate payment not what was promised for to reimburse my husband's lost wages. I have asked for the document to pay the reimbursement to be rewritten to the correct words and they refuse and just say take it or leave it. I asked them for: A- either write the payment is for reimbursement of lost wages and delete the removal of reviews. B- pay me to remove my reviews an amount and pay the reimbursement agreed on. Stay away from this company- they are not truthful and will bully you to their advantage. The have zero integrity and should be legally questioned in every single way possible because they are not trustworthy!

Strange

After much review and talking to 30 plus companies I decided to go with SunPro and I got 4 more panels than they recommended. They gave me a free panel for doing that. I have been veery delighted with them and have only had one electric bill in the last two years. Makes no sense why everybody else is having issues. My salesman was great.