ADT Solar (formerly Sunpro Solar)

Please stay away from the company, I am still waiting since September 2021 to finish my services. I still can't believe this is happening in America.

WORST COMPANY AND EXPERIENCE

If I could I would give SunPro a negative star...The electricians and installers were all great and communicated better (I need to be honest here, they were really the only ones that communicated to me what was going on and what to expect). As for my "Account manager" = NO FOLLOW UP OR FOLLOW THROUGH. I don't know what my "Account manager" did as she would not respond to txts, emails and voice messages that I left numerous times. I was told that my incentive refunds/payments would be mailed out within 3 -4 weeks (That was back in January 2022) I just received the refunds/payments...This is at the end of April. I txted, emailed and called so many times with no response. I had to call the account manager's supervisor to get a simple question answered. This company will tell you they are 100% there for you and act like they are a premier company with customer service that reflects that as well. Complete lies and total BS.I have been doing a lot of house renovations and have been dealing with a lot of different contractors for electrical, plumbing and even pool renovations. By far I have never...never ever experienced worse customer service and horrible if any communication, no follow up and no follow through. They couldn't get my solar system operational before my first finance payment was due so I called them out on breach of contract. They did reimburse me for the first finance payment and later got my system working after realizing the installers wired the array wrong. What was supposed to be a 2 - 3 day installation and setup became an 8 -10 day install and troubleshooting fiasco. DO NOT USE THIS COMPANY!!! I REGRET USING SUNPRO AND WILL NEVER RECOMMEND THEM!!!

Lies, Lies, and more Lies.

I'm a disabled person, sunpro solar, now adt solar lied to me and my wife at our kitchen table and lied for the 7 months it took for the to do the installation. We, actually I, went into debt for $73,000. For a system with battery backup to keep our basics going during a blackout (we have medical devices that must work). One of the installers that came out just before the system was activated informed me that in a blackout, only 19 of my 31 panels would actually work because that's all they battery can handle. That's not what I paid $73,000 for. That's not what I was told by the sales team. I've spoken to several lawyers that I could not afford to pay $350 an hour but they were gracious enough to listen to my story. I was told by all 3 that there definitely red flags in the sales teams tactics. First, I have been disabled for 3 years, but at the time, I had not received a disability decision, thus, $0. Income, they asked my wife what she made last year and entered that as MY income. My wife is not on the contract, anywhere, she never signed anything. All three attorneys advised that I should follow up with appropriate governmental agencies, which I am starting now. Sunpro asked what it would take to make me happy, I told them what I would accept, and they would still make a profit on my job. They refused and offered to exchange the IQ7 micro inverters for IQ8's of course it would cost me to do that. After I refused, they said that they would install an additional smaller battery to make the system work as it should have to begin with. I was then informed that they would not be making any more offers. I said ok don't call me back, that's fine. I will proceed with my plan to ruin as much potential business for them as possible. I'm not a vindictive person by nature, but when a business rakes you over the coals, im not going to play nice. The enphase 10k battery that I had installed, enphase sales for $7002. Sunpro charged me $17,000. for. Every single LG panel and micro inverter on my home, I was charged double the price for. I was informed by a previous sunpro employee that told me, you think $17k is bad? They are raising it to $20- $21k. Here's the long and short, I have a quality system, it just won't do what they promised. They committed fraud by saying that I made a certain amount of money that I did not. The appropriate government agencies are about to find out about this. Sunpro was so greedy, that instead of giving me what I asked for (which would still keep them in profit on my job) they have called multiple times with micro offers that I told them to keep. I guess I just lose at this point, but being disabled, and just ran over by a company for nothing but maximum profit has burned my rear. I will now spend a ridiculous amount of time knocking this company down every spare moment I have. If you want solar, great, go for it. Get at least 3 quotes, from LOCAL companies. If you use sunpro, you will regret it. So now they've changed the name to ADT solar, I can only assume it will have the same lousy rating that ADT home security has. Good luck.

DON'T DO IT!

Horrible customer service after signing contract, you have to make sure to record or have some kind of proof of everything salesman promises to have done for you to get the solar system. If any little thing happens and there's no proof Sunpro will try to sell you new services so that you won't get anything promised. Takes them long enough to do the job and yet their customer sevice won't answer calls, text, email or the salesman leaves the job. The worst company for solar.

Do not purchase

Our panels were installed 2021. They are still inoperable. There is not a follow Thru after installation Erroneous information provided by sales department. The city we live in does not participate in the buy back program During our initial sales pitch we were not informed that we only utilize power from the panels during sunny, day light hours only. We were informed of this in 2022 after we noticed there was no change in our electric bill. In March 2022 we were informed that our panels were not working properly. A service technician was assigned to correct the problem. April 2022, we received another bill and still did not notice a change in the monthly rate. At that time we were informed by our Utility company that they do not participate nor have they ever participated in the solar buy back program. That should have been disclosed during the sales pitch and that would have played a major role in determining if were going to purchase the panels. I contacted Sun pro and asked to speak with a Manager only to be told none were available to speak with. I would have to send an email to file a complaint. We are now stuck with a major purchase that was supposed to have assisted with lowering our monthly costs. Only to be stuck with a very expensive solar panel bill as well as our regular utility bill costs.

Worst company for installation of solar Panel. This is a trap.

This is worst company (Sunpro an ADT company) with worst customer service I have seen so far in United sates. I have valid reason for that: 1. The sales manager whom with i signed the contract left before my project started. He did some promises and calculations and give me chat and email when I signed the contract. When he left no body cared from sunpro side what promised he made. When I try to cancel the contract they asked me pay 3000$ because by that time the free cancellation time expired. 2 . They damaged my roof while installing the roof. It’s been more than 6 weeks I am waiting for the reimbursement for that because they approved the reimbursement and asked me repair the roof with the roofing company who installed my roof. But reimbursement is really tricky they asked me to pay now I am not getting it back from them. 3. The territory sales manager Marc Accera is real problem, he and his team confirmed over the phone and in the email that during deferment period of 60 days there will not any interest rate charged on my loan. However the contract between Sunpro and financial company(dividend) who provide the loans is written in a way that the day installation of panel is completed they will start charging the interest rate on your loan irrespective of whether the solar panel are operation or not. However when I called sales territory manger Marc about it, he convinced me that there will not be any intrest charged during this period. But after talking to dividend(financial company) that is not true. 3. I can’t file any complaint to the customer relationship department as the panel are not active and my account doesn’t move to them. So there is no way you can file or raise your concern. The account who os assigned to me is helpless. She can’t do anything. 4. The sales person who came to sign the contract with you is not well educated in terms of the program they are selling, this is a trap, as they say you will get 24% federal credit in taxes but that is subject to several conditions which they don’t explain to customers. 5. They have a interior calculating system that in which they will show you all the calculations but that is real trap, they will add customer credit back from sunpro and federal credit which you will get after 12 weeks that is agin not sure and federal credit again in next calendar year. Once you will get them then the payment they show you and influence you with those numbers is actually after one year however during that time the monthly payment is almost the double they shows you. Plus the federal tax credit 24% is not an guarantee. 5. The sales manager told me the deferment period is 90 days which is again not true. That is 60 days plus catch of interest rate that they will charge you even the sunpro panel are not operational. 6 Another catch is service fee and bade charged of current electrical company that you have pay and is fixed. Which os almost 30% of your monthly electric bill which will continue during the entire loan cycle and not going be depreciated from your bill. In the end you will be paying more money to this fraud company than to your current electric company.

DO NOT USE THIS COMPANY

I am writing this REVIEW to inform you of how disappointed I am in the company's customer service and ethics. This contract for the solar panels was signed in May 2021, and we have yet to pass the inspections. We began working on the project when our project manager Ana called up to schedule the panel installation. We did not have our panels installed until August 2021. At the first inspection, the panels did not pass because the representative was nowhere to be found, and later, he was found sleeping in the car after the inspector left. Still, to this day, we have not passed any inspection. We just had an inspection today March 25th where the electrician did not show, and the inspection did not pass for multiple reasons. These reasons were the same ones from the last inspections, where no one came out to our property to fix it before today. We are about to reach one year into this project, and there has not been any progress or attempt to fix our issues. Additionally, we have received the check for the loan on the panels a month or almost two months behind. Let's keep in mind that I still do not have any functioning panels. I constantly contact Ana, and the answer I receive is" I hear you" and no solution. I have communicated with Ana about my concerns and needs, which have not been met. I will be requesting compensation for my time and displeasure working with your company. You can return all my money, pick up your pannels, and terminate the contract as it seems that all our concerns have fallen on deaf ears.

Sold products not offered

I bought a $60k system from Sunpro in 2019 and had no issues. The replaced my roof and installed my solar system. Fast forward 18 months I contacted them about adding two Tesla solar walls. No issue until a few weeks in Tesla pulls back on inventory. After several months it turns out that Sunpro will no longer be getting Tesla batteries. After taking with a project manager they offered another brand of batteries. First they said two would be good but then we decided to go with 4 so I could run my entire house. After many delays they had a second project engineer say we needed 8 batteries to run 3 bedroom 3 bath 200amp service home. This put the project over $100k. Sunpro was a great company but after the ADT buy out they have no clue what they are doing.

What a nightmare.

This company is a scam. They back dated my contract and have never finished their installation. Nobody answers their phones or email. One of their representatives called me and left a 6-minute message cousin me out because she forgot to hang up and kept talking to her friend or colleague laughing about me, yea my computer recorded the message. Their installers constantly quit because of the bad and unprofessional work they do. Their inspections have failed multiple times because of horrible work. The credit union has nothing to do with this company, but you are stuck with the bill and payments. I called the electric company to see if any options are available, but they said no. They did tell me that I would not see a saving going solar for 30 years minimum. It's a shame nobody stops these company.

FIND SOMEONE ELSE. AT ALL COST DO NOT USE THIS COMPANY

In the beginning it was oh so sweet. Anthony their representative was kind, Straight forward and to the point. My twin brother referred him to me because of his attitude toward the company. He is the only reason I am giving them 1 star. We sched to meet him on Sept 13th and signed the contract then and there. We got cold feet after doing more research and were going to back out but Tony swooped in and saved the day. I immediately started letting everyone know about Tony and within a couple weeks got 3 people signed up and one confirmed to install. The day came for the install on Oct 11th. 1 month later. Loan date begins. One thing they do NOT tell you about the install. We were set for 6 am and come to find out the way they find your studs is to take rubber mallets and pound the roof till they hear something hard. They then start drilling through your roof until they find it. They do not always hit their mark. I saw multiple times my guy missed and did not mark the hole. Oh well, maybe the solar panel will cover it. They finished by lunch but not the electrical. The electrician said they did not have part and he would be back within a week or so to install. Here is where the head does not know what the tail is doing. While this time goes on I get a message from the city that we did not pass inspection on Oct 21st??. So I called SunPro and they had no idea what I was talking about. They had me forward the email. Okay, So at this point I ask when will this be complete? They had no idea what I was talking about. At this point I asked again and agree, EVEN though they had the part, to wait till Nov 19th to finish my install. The FINISH date was set to Nov 19th. The day arrives and the electrician is there all day. For what? who knows, The first guy said all I needed was something on the outside. Whatever. It's done...... So I thought. I get ANOTHER email from the city on the 23rd that the application is incomplete...???? I call again and they have NO IDEA. They say they will figure it out and call me back. It takes them till NOVEMBER 30th to call me and tell that the electrical guy DID NOT FINISH AND THEY WANT TO SCHED ME TO FINISH ON THE 15th OF DECEMBER. THREE MONTHS AFTER CONTACT. I said no, That's enough and to have this other person call me ASAP. Well he did not have this other person call me. He called back and said they will be there tomorrow. IT IS NOW 04-12-2022 AND SYSTEM IS STILL NOT RUNNIING CORRECTLY..... RUN DO NOT WALK AWAY FROM THEM DO YOUR RESERCH. Once they have you, they have you. If I could at this point I would back out.

SunPro Solar - Absolute joke of a solar installer

My install started in October of 2021. It is April of 2022 and my system is still not operational. The permit has been rejected by the city twice. Currently there is not even an active permit submitted to the City. Did I mention I have been making payments on this system since January of 2022. Customer service is an absolute joke. Install was an absolute joke. At this point, if I could have it removed from my roof, I would.

Incomplete project but paying for it

I signed the paperwork In October2021 and was told the solar system would be installed by the end of the year. It is now April and I am getting the run around as to why my system is not installed. I can not afford to pay double for my energy. So far I am $700 in the whole with no confirmation of an install date. Just that everything is ready to be PUT on the schedule. I am considering seeking legal advice to cancel the project and having to panels removed and seeking damages to my roof. I have called many times with ZERO results. If I don’t get answers very soon I will be contacting an attorney and the BBB

Solar Panels do not produce and no tax credit as promised

If we could give a zero we would. Let's just say they will definitely tell you what you want to hear in order to sell their product. For starters, one of their big sales pitch is you receive the 26% tax credit. They sale it to you as you get money back on your taxes and can apply this to your solar panels the next year which will lower your payments. This is the first LIE. It is a tax credit only, and if your not in the right bracket or have the right deductions, you do not benefit from this tax credit at all. We asked numerous times to clarify what the tax credit is and how it works. They adamantly tell you that you receive the money back. They even teach the salesman this (trust me, we know this first hand, as it was an acquaintance of ours who sold us the panels.) Now we are receiving nothing on taxes, therefore, our bill will remain $60 higher a month with nothing extra to pay it down. They will say their paperwork you signed states you "may" receive, however, they push hard with the salesman that you "do" receive. FALSE ADVERTISING Now that we have agreed upon a purchase prices and payments, with the understanding of the tax credit to lower our bill in a year, let's move on to a year later of having the solar panels. We were supposed to get at least 70% production. On a great day we have gotten 30%, average however is below 20% daily. We have saved hardly anything on our power bill having these panels. At this time, we are not benefitting at all by having these panels. I could go on with more issues we have had throughout this process, however, these are the two major issues. Very disappointed with this company. We recommended SunPro to family and friends, and in fact had a few people purchase from SunPro early on. At this point however, I can not and will not be recommending SunPro to anyone else and this is because they are not honest with their customers. We wish we would have never spent the money.

Run away

We started this Saga in July of 2021. We financed our panels and one of my concerns with financing was them putting a lien on my house. I was assured it wouldn’t happen. I read the paperwork and it indicated no lien. We went forward. The panels were installed. We were not able to get them working until February of 2022. I paid 2 bills the whole time. I was promised reimbursement which I have not received. In January we were in the process of getting a home improvement loan and found out a lien was entered on my house for the panels. I am livid. On top of that I have one panel that has never worked. The inspector entered a ticket but it has yet to be fixed. Don’t do it. Just run from this company. At this point I want the panels removed and to just go back to regular electric.

Installation nightmare

Sadly as I read these reviews I only share in 1 experience and that was how horrible the process has been with Sunpro. I had my panels installed and then no contact from Sunpro. The only way we did get contact was by calling 2 to 3 times a day for 3 weeks. We failed 9 inspections and it took over 6 months to pass an inspection. The process was simply horrible! The only way to get someone out was to threaten to bring a lawyer into the equation and really who wants to do that with a company that is supposed to back not only their service, but product. We spoke to the higher ups and we spoke to regional all with promises of having the system up and running. The only promise they kept was to have the system up, which I was paying on long before the system worked. Now, again no contact and no kept promises. I wish when the regional manager was at my house to make sure it passes inspection I had told him to just take the whole system with him when he went.

Great product, deceitful sales, nonexistent support

HIGHS: Install techs and energy pro tech (Sean) were customer-centric. It was great to hear them talk about the company and the confidence they had in their product. The techs were respectful of the property and neighbors. I felt valued talking with the techs about questions I had about the product. Install was clean and app is very user friendly LOWS: Salesman not knowing product and relaying false information Salesman not knowing the actual timeline of the process relaying false information Sales manager not knowing the actual timeline of the process relaying false information Errors within the control of the company that caused 2 months of delays Account manager that doesn’t respond within 24 hours regarding consistent issues Account manager that isn’t proactive regarding issues that arise. (“hey, just saw the email, this is what we’re doing to fix it”) not wait for the customer to reach out. Final thoughts: Have salesman that are educated on all products and can answer all questions correctly and confidently now we have been put in an incredibly difficult position due to the lack of communication and deceitful tactics of sunpro we are going from $130 a month, not to $194 like we were told by our salesman and shown on our contract. No, now we will be paying $500+ a month due to no longer being eligible for the plan we were on with NVEnergy and having to pay the solar loan until the utility credit is applied in 4-6 months. Have customer centric minded support staff. in my instance, the sales/account team are hindering the growth of the company. I would not refer sunpro to anyone due to the simple fact I would not want anyone to go through what I did. I truly feel like I spent 50K on an investment and it is an inconvenience for sunpro to email me. I scrubbed my social media and had to edit my reviews that I had written. I feel embarrassed when asked about my experience because I told so many of my friends and relatives about going with sunpro in the beginning. While the product itself is great thus far, the customer support is incredibly unsatisfactory. This was a project my wife and I were so excited for and then piece by piece it got less and less exciting. Communication is key with every business, it is severely lacking at sunpro.

9 months and still waiting

I apologize this is lengthy but consumer beware. I gave 1 star because you can't give zero. First i want to say that the crews that came to our house were nice & friendly but thats where it ends. These people do not communicate with the customer or each other. They also brag about the owners personal phone number being on the welcome card and you can contact him personally anytime, this is a lie, there is a number on the card which i have called & txt several times, no one answers and never got a response. This company is terrible, signed paperwork in May of 2021, now it's March 2022 and we are paying for a system that is still incomplete. We were told installation would begin 30 to 45 days after signing and that it would be a 1 day install because our setup was "simple". A little over 90 days later the installation started but only after I made few calls, and was given the excuse of scheduling mistakes and heavy workload. Then the 1 day installation was the panels only. By the way the reason they put the panels up on day 1 is so they can tell the loan company that the job is complete so they start getting paid, also once the loan company starts payments your stuck. I contacted the loan company Mosaic that sunpro setup by the way, and explained that the job was barely started & far from complete. Mosaic said because the last payment had not been made they would hold it until I notified them that the job was completed, this also did not happen. Back to the install, it was a little over a month before the trenching crew made it out to do there part of the install again after I made a few calls. Finally everything is installed just waiting for it to be commissioned, get tired of waiting and make another call. They emailed the start up instructions to me to have me turn everything on which is against thier policy. I followed the instructions and a few weeks later was having problems so I called again, they sent an electrician and a tech support out. They both agreed that I should not have been the one to turn the system on and because there was no wifi connection the components could not communicate and burned up a $15k to $20k battery that they had to replace. Because we are in a rural area we were on a Hotspot but the system will not operate on a hot spot. To sunpros credit they have offered to set us up with starlink and pay for 2 years service, problem is starlink is not supposed to be available in our area until the end of 2022. So we are still waiting and getting no communication.

Miscommunication

I have tried and tried with this company. This is my second review on this company. After my last post I finally received a call from a representative named Gage. He called stating that now they are complete with my installation can he mark the job as completed. Seriously I have been emailing this guy for 2/3 months with no reply, emailing calling texting the " lead" named Cheryl and no replies, and last they just had to rewire my wirings the week before of only a month of install..... But they want me to agree that the job is complete? Then Gage tries to get me to delete my previous review, and then tries to "compensate" me with $400 (I made a 40k investment and you offer me $400 to remove a review). Not to to mention I requested compensation of a battery(that you offer for free)worth 20K, and you counter offer me with $400. This company is a joke, and the only reason I'm with this company is because they put the panels on my house for four months INACTIVE. When I made a review then mysteriously what I have been waiting for 8 months of activation is "COMPLETE" in two weeks, because I requested your company to remove the panels and I could go with another company. This company is all LIES from their employees to the company. They will call and feed you all the good you want to hear, but try and reach them back. Everyone from my salesman James, to Gage, and to Cheryl the LEAD they are a joke, and only care about locking you in to their company.

Deceptive Business Practices

I thought I was getting a good thing by going Solar. SunPro has done nothing but deceive me. I signed up with them on 2/23/22 but they backdated the contract to 2/10/22 so that I would not have a chance to cancel this contract which is given 3 days to cancel. I tried calling the Chevron/Spectrum Credit Union, but they do not deal with SunPro. I was supposed to receive a NEST Thermostat, but they have reported that I did receive one. I have not gotten the installation completed only a few empty boxes on my wall and the panels on my roof that don't work. I'm going to pay off the loan and leave this company to fulfill their end of the contract within 30 days. Extremely DISAPPOINTED and Dissatisfied.

SCAM

Sunpro/ADT scammed my elderly parents. Did a bait and switch with the price of the solar also changing the terms from 15 to 20-year loan. Asked for copies of the contract in November (and bi-weekly since)--have YET TO RECEIVE!!! Sunpro will not fix the sloppy installation. Sunpro damaged lights, the swimming pool, and landscaping. NOTHING has been done about it. There continue to be ongoing issues with the solar panels---NOTHING IS DONE ABOUT IT. There were endless issues with the installation, as well as an ever-changing cast of characters. I CAUTION anyone from doing business with these shysters. Contacting a lawyer as litigation will be the only way to get these animals to do the right thing.

Horrible customer service

I really regret doing business with this company they came out installed my panels and never got them working. To make things worse I am getting calls from the finance company, the job was never completed and Sunpro is asking about payment already. At this point I want Sunpro to come remove their panels and equipment from my home.

Scammer’s

Sunpro took advantage of a 71 year old elderly woman that just got out of the hospital with Covid and losing her husband and strong armed her into signing a contract salesman was very manipulative!!!! No stars will be seeking legal counsel!!

They stole my money

SunPro, they play the good guys but they are the complete opposite. At first we were pleased to get new solar panels, not only does it help the environment but also the Wallet, or so you would think. SunPro has failed to provide any of the services they claim to offer. At first they stared that it would take about 2-3 weeks for the panels to installed after doing a inspection of the roof and how much electrical is being used. Then they claimed they would not start debiting our money until the solar panels were on. However it did not go as smoothly as they said it would be. To start off they were quick to being taking our money and yet took over 3 months for us to get the panels installed, and about an additional 2-3 months just for them to being “working”. Then the workers that installed our panels installed them wrong causing the system to malfunction and not do it’s job of bringing electricity into the home. After they claimed to have fixed the problem they insured that they panels would start working properly for that to be another lie. Their new excuse was that they did not have sufficient information of our monthly electric usage to install in the first place but they they cannot answer how they even allowed their company to install them. Now we want the solar panels off as we are paying over $90 for solar panels $100 a month during the winter months in which we were out of the state without turning on the AC which is ridiculous specially when in the month of December, the whole family was out of the state for over 2 weeks and still got a $100 bill from the electricity company. The solar panels are not producing enough energy to support the house, and not only that instead of putting any type of energy into the house and help get our bill lower our bill is only raising by the month. After countless amounts of calls with made to SunPro we have gotten nothing but getting the phone hanged up on, screamed at and ignored. We call costumer service and the only response they give us is that we signed a contratar and when we ask for a high up they never respond. We are tired, we cannot keep playing with this childish company and their childish employees. We want the panels off now.

You will regret it!!!

The installation went well, the parts they knew what to put onto the house but any parts someone has to fly into town and teach them/give them a class on you will never get that part. Do not!!!!sign any paperwork until all parts known and unknown are on your and functioning correctly. They will have you sign a certificate of completion under FALSE!! pretenses and NEVER!! return to finish the job. DO NOT USE this company sunNOTSOprosolar

I have been very let down with the production of the 30 panels over the two years. The company said 25 year warranty and then they try to do a payout to offset the cost which will void out the warranty!