ADT Solar (formerly Sunpro Solar)

Strange

After much review and talking to 30 plus companies I decided to go with SunPro and I got 4 more panels than they recommended. They gave me a free panel for doing that. I have been veery delighted with them and have only had one electric bill in the last two years. Makes no sense why everybody else is having issues. My salesman was great.

After waiting 11 months, action finally started.once approvals were acquired, work went rather quickly. The guys kept me informed of what was going on and did a good job of installing equipment. They were knowledgeable of what they were doing and professional

Go with the best…

After making the decision to invest in a solar system for my new home, I researched companies. ADT Solar kept coming up as one of the best for everything from options to cost, installation to customer service. My experience has borne that out, and I encourage everyone to contact ADT Solar. And if you can, ask for Jamie Manwell. I got lucky when he came for a consultation. After getting a sense of what I needed, and then what I wanted, Jamie outlined my options. If you’re worried about a “hard sell”, don’t be. After making the case for why a single Powerwall would easily meet my needs, that’s what I went with. A few days later, I decided that it would be easier to install two than to add a second at a later date. A quick call to Jamie and the new order was completed within an hour. I was then contacted by Maria Barraza about the process for applications through the HOA, the city, and the power company, something ADT handled from start to finish. In fairly short order, I received a call to schedule installation. That was handled easily, and the two crews arrived on time, worked quickly, and cleaned up everything before leaving. (I think they even cleaned up after the construction crew working next door.) Maria kept me informed through the inspection/approval process, and when that was complete, I was told what to expect next. No process is ever without a hitch or two, and mine came on the homestretch. With the holidays, and everyone being so busy, the final “let’s get this baby turned on” step was taking a bit longer than expected. I reached out to Jamie to ask for suggestions on how to get this finished. It was early, on a Monday morning, and despite having appointments and meetings, he made the time to get it done. He even took the time to make sure I knew how to use the apps to monitor the Powerwall and usage. Choosing to go with a solar system is a long-term investment, so it’s important to work with people committed to providing excellent customer service at every step. Jamie and the folks at ADT Solar are those people.

Truly an amazing experience. The team was super organized, quick and thorough. I was informed from start to finish what was happening, how things were proceeding and given a final walk through of my system so I fully understood how it worked. ADT solar did an awesome job!

Excellent service

The crew arrived early, and were very efficient and polite.

Great Interaction

All started off great in regards to our experience in meeting with the sales rep. Things started to go sideways due to the lack of communications, but positive action was taken to improve all. My current impression is extremely high and the installation crew and scheduling department are stellar! ADT Solar has earned my highest recommendation and the closer we get to my system being on-line the higher regard I have for the entre team!

The installation crew called before they arrived. They were efficient and courteous. They explained what was installed and that an inspection was the next step. I wish the company would be more transparent on what steps are required to get connected with the power company. I was fearful I would unwittingly delay the process because the next steps were not clear.

Review

My wife and were greatly impressed with the professionalism of Jon in charleston SC and on time service provided by the ADT team. We will be pleased to tell family and friends about our new adventure. Thanks again

Very Good Customer Service

{I know that this is a very long review to read but, if you are truly interested in getting solar panels or batteries, it will be well worth it for you to read all of it. It is a COMPLETE accounting of the problems and process that I encountered during the process of having solar panels installed and then having solar batteries installed at a later date. I have covered the information regarding both installations and the situations involved.} I have been meaning to write this review for quite a while now but, I wanted to wait until everything was completed and installed and tested in real time. I had only solar panels installed in the beginning. The total process was easy from signing up to all the way through installation, however it was long. {Please remember that COVID-19 took place during the majority of this timeframe. COVID-19 played a large part in keeping companies from having enough employees to do the work and caused paperwork to take longer getting approval signatures. Some individuals were working from home.} The person that came to my house and did my paperwork, Godfrey Jackson, back on 8 July 2021, was a very easy person to talk with. He asked all the right questions, and he prepared the initial financing paperwork for what I needed. He was available throughout the whole process of installation and turning on the system. The team of installers were very proficient, courteous, and kept me informed throughout the installation. As I stated, the paperwork began on 8 July 2021 with my finance company giving approval for the initial information provided by Godfrey. My paperwork was then submitted to Sunpro Solar who then started the process of verifying the correct items that I needed were available and writing up the actual paperwork for the finance company. My actual loan was approved, and I signed it on 28 August 2021. When the installers arrived around the middle of September, a problem was discovered with the paperwork. No one got upset that they could not start work right then or that they made the trip for nothing. It was just a paperwork problem that had to be corrected back at the office. As with most paperwork that deals with cooperation between two different companies, Sunpro Solar (name of ADT Solar before it was combined with ADT) and the electric company that provides my power (Okefenoke Rural Electric Membership Corporation), it took a while for the correction to be made and for all the signatures to be obtained. The change order was input on 16 September 2021. On 30 September 2021, my loan paperwork with the finance company was adjusted showing the new information. On 4 November 2021, the change order was approved by all parties. The installation of my solar panels and other required equipment were then able to be scheduled and installed onto my house. Once they were installed, the county inspector came out to give his approval and then Okefenoke Rural Electric Membership Corporation (OREMC) came out and installed the new meter. On 23 November 2021, I was notified by Sunpro Solar that OREMC had given their approval for the activation of my solar panels. As with any new electrical additions such as this, there are a few glitches that sometimes still need to be worked out. This was one of those times. However, this was during the holiday season (Thanksgiving and Christmas and New Years) so I was not that concerned about speeding to completion. Did I contact Sunpro Solar personnel about the delay? Yes. I must confess that I did. But I am a widower, have 4 boys (in their 40’s now), and I remember how it is at this time of year. That, along with COVID-19 in the mix of things, I held off on major complaints. During the solar panels’ installation, my contact personnel with Sunpro Solar were Leslie Brambila and Dennis Valentin. They were there for me and helped me make it through the holidays. My solar panels were completely operational on 28 January 2022. From that date on, the solar panels have worked great, and I have been very happy with the free energy that the sun is giving me. (Note: During this time, Sunpro Solar became ADT Solar when it joined ADT.) After having the solar panels for a while and after looking over my monthly electrical bill more closely, I started thinking about adding solar batteries to my setup to capture and save some of that extra energy that my solar panels are capturing. At that time, any extra energy that the solar panels were collecting was being sold back to OREMC. However, what OREMC was paying me was only a fraction of what I was paying them for electricity. That is when I decided to check into what I could do to save some of that excess energy for myself. On 16 June 2022, I completed paperwork with Godfrey Jackson to have 2 batteries financed for adding to my solar panel system. On that same day, the finance company gave an initial approval for the loan. Since it was just adding batteries to the system, not as much paperwork was needed and the official contract with the finance company was signed on 16 June 2022. The first step in the process was to decide what parts of the house would be connected to the batteries. In other words, what parts of the house would operate using the batteries whenever electrical power from OREMC was unavailable. Most were easy to decide with one exception. I live in the country and have a well. The well pump was on a circuit with other items. The circuit breaker for those items is in a separate breaker box in a different location. That meant that a new power line from the well pump had to be run to the breaker box where the solar panel system was connected. Even though the battery installation is a simple addition to the system, since it deals with power it needs OREMC’s approval for the setup. It took several months for ADT Solar and OREMC to agree on how the circuit breaker connections should be made for the solar batteries. After the breaker box connections were agreed to, ADT Solar was then able to start the process of scheduling the installation. First, they had to verify that all items needed for the installation were available. This is where another snag caused a delay. One of the items needed was not available. ADT Solar did receive the needed part in January 2023 and started installing the batteries. However, before they completed the installation of the batteries, ADT Solar discovered that my loan approval had lapsed due to the amount of time waiting for the unavailable part. ADT Solar had to wait until I could get new financing before they could complete the installation. It took a while; but new financing was obtained, and installation of batteries was completed on 12 June 2023. This was a very long process, and I would not have been able to keep my cool or sanity if it had not been for one person – Brandy Knighton, ADT Solar, Account Manager. Starting on 16 June 2022 (the day of my initial paperwork for the batteries) to 12 June 2023 (day the batteries were installed and turned on), Brandy has been there for me, assisting me all the way. She gave me my official greeting to ADT Solar. She kept me up-to-date for any and all delays. She also thoroughly explained the reasons for any delays. Most importantly though is that she contacted various personnel throughout ADT Solar to get information for me regarding my problems. She was always there for me (and still is) and fought for me to get answers quickly. Her help kept me from losing my cool at various times. She is someone to ask for when you decide that you want solar panels or batteries. ADT Solar needs to make clones of her, so that she can assist everyone. **Note: As I stated at the very beginning of this review, I waited until after I could test the system in order to give a true account of how good or bad it is. I can now state that it works as advertised and then some. So, it is GOOD! Our area has lost power several times in the past 2 months. Some of those times, it was just for 15 or 20 minutes. Another time it was for an hour. Each time we lost power, the batteries started operating immediately. If we were in a room with lights on that were connected to the batteries, we did not realize that we lost power until we looked elsewhere. One of those times that we lost power was due to Hurricane/Tropical Storm Idalia. The power was off for several hours and everything worked exactly how they were supposed to work. We had power and water. We had what we needed.**

Real Professional's

I really enjoyed the Professionalism of the TEAM and it started on there arrival.

Solar review

ADT was very prompt in getting our system installed. Since installation, our bills have been very minimal. Love the fact that we received a credit on our utility bill that has helped during the summer months. Would highly recommend getting a solar system and using ADT as your provider.

Let's Go Solar

Smooth process from pitch to install. My salesman Karl W was extremely helpful

Professional Experience

From day one, schedules have been on time and representatives have been professional.

A Great Experience

My experience was fantastic from the sales call to turning on my solar panels. There were several delays in the project, from my end and in the process itself. I always felt informed of what was going on and they made everything so easy to get through. Angel and the rest of the team kept me up to date on everything and if I had any questions, they were quickly answered!

Our Recent Install

The installation crew, both for our rooftop solar panels and for our backup battery system, were professional, punctual, polite, worked effectively and efficiently, communicated well throughout the process, and finished the entire installation within one day, from start to finish, and even cleaned up after themselves before they left. As the customer, it was a very good and hassle free experience.

A Smooth Operation

Our 29-panel rooftop installation on 6/22/23 went very smoothly. The crew of four on the roof and two electricians in the attic and on the ground started their work about 10:30 and completed at 5:30 despite 95 degree temps. and very high humidity. Everything looks very professional!

Great Customer Service

I just had my panels installed by ADT Solar, the whole experience has been great, they were always available to answer any of my questions, install was a great experience the electricians were available to answer any of my question, I highly recommend my Solar Specialist (Stan Gonzalez) he was always available to us.

VERY GOOD

ALL PERSONAL WERE VERY PROFESSION AND THROUGH. VERY INTERESTED IN THE NEEDS OF HOME OWNER. VERY GOOD AT PLACEMENT OF PANELS AND OUTSIDE EQUIPTMENT

Have been great to work with! Great communication. Have been very honest and true to their word. Have heard many horror stories from people who used other solar companies. These guys have delivered on all their promises so far!

Gage Mueller

I would like to give a huge Thank You to Gage Mueller that works for ADT Solar in Houston Texas. While we unfortunately did not purchase through ADT Solar Gage Mueller has stepped up and provided my husband and I with some much needed help when the company we bought through would not return calls, text, emails etc after install was finished. Gage has spent several hours chatting with me on facebook walking me through things. He has helped us with our app and understanding it. I have sent him screen shots of our app and found out the app is not working. He helped me with the right questions to ask the app customer service. Not only has he chatted with me on FB but he spent over an hour on the phone with me walking me through buyback companies. He has shown us there are truly people out there that do care and not in this business for the money. He isn't making 1 penny off of us. His heart to help is a breath of fresh air for sure. We were feeling defeated and knocked down. While our app is still not working correctly but it is being worked on we are on the downhill side of a bad situation. I just wish we had found Gage Mueller and ADT Solar before my husband bought from the company of nightmares. ADT Solar you have a good guy. Thank you Gage for all of your help so far and still willing to help to the end.

Excellent installation experience. Crew was efficient, knowledgeable, and informative.

Was a fantastic experience! The team that came and installed got so much done in a day and made it nice and clean and got it done in the time they said they would.

Solar panels in San Antonio

Overall, I had a pretty good experience with ADT solar. I really appreciated the consistent weekly follow-up phone calls or SMS texts on the status of various phases of the installation and activation. ADT handled all essential contracting paperwork with CPS energy and my local HOA for approvals. CPS did take alot longer than I expected to commission the system, but I'll cut some slack given the lingering effects of COVID and probably greater demand for solar panel installations as a result of high inflation, so I was caught in a perfect storm. ADT however was a solid partner throughout the process. The panels I got are the Enphase SilFab with IQ8+ microinverters. So far the system is keeping me about 50-60% off dependency which is what I expected given the current configuration.

My time with Adt so far has been exceptional. Negotiating was the hardest part because I needed to get this product at a price I was confortable with but since then it’s been smooth sailings. Installation was quick and easy. Everything was installed and working within 6hrs and that’s because my home needed a little extra work. The best part is that after installation Mike from Adt has been there answering every question in a timely fashion. They are living up to being a company that will be with you for the life of your solar panels.

Thanks - An Exceptional team

The team arrived on time and did a nice job. It rained most of the day but that sure did not stop the crew! Thank you.