SunnyMac Solar

Does not honor warranty

My parents recieved installation and paid cash. They said warranty is not available for cash payers even though there is nothing in the legal areement. Once we brought that up Nathan said the issue is not covered under warranty. The unit is less than 3 years old. We will be filing with BBB and NJ Consumer Affairs. This is poor customer service to an elderly couple who english is not first language and they do not honor their warranty.

My name is Daniel Ruiz. I signed a contract with sunny mac I had my inspection then they try to get more money out of me they not professional they all talk a good game but the sales guy Joe try to get more money out of me. that’s more money for the sales guy in their pocket.

Be careful and know what you are getting into....

SunnyMac did have an attractive offer, as I was directed to them by using the EnergyPal service. My EnergyPal advisor pushed to have proceed with a Site Survey to continue moving forward, while waiting for Tesla to come out and take a look. During this period, we had five companies out to take a look and give us quotes (none of them with a fee - more on this below). With SunnyMac however, they sent over an agreement for a "deposit," which did not say nonrefundable, which was due for the site survey. I spoke with my EnergyPal advisor, Caleb Siu who told me the deposit was only owed, if I had SunnyMac submit permits on my behalf, so I agreed to the site visit. Well, my advisor was wrong. I am now receiving $1250 invoices from SunnyMac for the site survey and for "designing" my system, although I had to tell them exactly where to put all of the panels (based on other companies visits), as their proposed designs (poor computer generated models) were terrible and would have been terribly inefficient. Anyway, do not have anyone come to your home from SunnyMac unless you are 100% certain you are going to go with them, or they will send you a trumped up bill and threaten collections.

No longer provide service after promising big

They stop providing service for sun power , Also initial installation and approval took 6 month

Incompetent, non-responsive and a thorough disappointment

SunnyMac installed our panels in July ‘22 and 8 months later, the job still isn’t done. We’d been so excited to finally install solar panels, but our experience has been a nightmare. First, we failed our electrical inspection because of what seemed like a rookie mistake (they put the electrical box in the wrong place) and it took a month for SunnyMac to fix that problem. Then, after noticing that my electric bills weren’t going down during the peak months of Aug - Oct, I had to repeatedly chase SunnyMac for a reason only to find out that tech who came out to fix the electrical box issue *never turned the breakers back on* so our system— which we were paying for— wasn’t even turned on. That didn’t get resolved until Dec 26, 2022. However, I then noticed that the Enphase monitoring system— which is supposed to show how much energy we’re producing and consuming— didn’t seem to be working correctly. Again, after I repeatedly had to chase SunnyMac for an answer, it turns out that their technicians never fully installed our monitoring system because — at the time they were supposed to do it in July— they didn’t have the right equipment. So, they just didn’t do it and never said a thing to my husband or I about not doing it or needing to come back to complete the job. They just left us high and dry and I guess thought eventually we’d raise it to the company? It’s now March 2023 and after multiple appointments, including one where the tech never showed— the problem still isn’t fixed. I very rarely write reviews, much less negative ones. But I’ve *never* had such a poor customer experience in my life and I’d like to save other folks the wasted time and money that my family has experienced. Really… choose another company.

Started in April its now Oct 23 still not turned on also gave them a referral that system after many delays is up working. they offer a 500.00 gift card for referral but they will not pay up. Beware

Soured my Solar Experience - avoid at all costs

Where do I even start? The sales process was easy enough, and I was quoted for a 16.8kw system. Went on my own to compare prices and it was in line with other quotes, so I decided to move forward since the equipment was top notch. Issue 1: Salesperson came back to sign all agreements and I did, without checking all of the fine details (that's my fault). Turns out they are only installing a 15.2kw system, so my price comparisons are no longer valid. If I had been quoted that price at 15.2kw, I would have gone with someone else. Unfortunately I didn't realize this until after the system was installed. Issue 2: I was told by a different company that my electrical panel would need to be upgraded and moved outside to come up to current code standards. When SunnyMac inspected my house, they mentioned it as well. I went ahead and scheduled an electrician to replace it at a cost of $3,000. Worth it to me since the old panel was a fire hazard anyway. Here's the issue, SunnyMac (after my panel was swapped) schedules an installation and part of that includes swapping my panel. Apparently that was included in my cost but nobody told me about it. When I pressed them, they said it wasn't in the line item so they were going to swap it for free anyway (yeah right). They refused to reduce the cost so I basically wasted $3,000. Issue 3: They moved forward with the installation, but my panel had not yet been inspected. I was told that would need to be inspected before they could turn on my panels. Turns out they left them on or turned them on some other time. I started receiving bills from Sunnova, the provider. When I asked about this, they sent someone out to turn them off until they could inspect them. I have already switched to an electric provider with buy back and their consumption rate is higher so I will be paying more out of pocket, along with solar panels that aren't working. This is frustrating. Summary: sneakily changed the quote after I price compared, didn't tell me a new service panel was part of their install so I wasted money doing it with someone else, and turned my panels off after I switched electric providers to a buy back plan which will cost me more money in the long run. I would suggest avoiding them at all costs.

Just bad customer service

Finally. My system is now producing 0 KWh after 5 months of owning it. It has been steadily decreasing and there was a serious problem identified by Sunpower. However, these guys have been sitting on a work order from Sunpower for months now and have refused to come out and fix my system. It really is unfair and fraudulent this whole solar power thing. When it works it’s great. When it is clearly malfunctioning, good luck. You’re on your own. Just a sham. Here’s a recap so far: Bought a house in Paramus, NJ in 5.28.19 where Sunpower had a lien on the property for a newly installed solar system lease. The owners died, the estate couldn’t afford it, and I got stuck at closing with the bill. To clear the lien and close title, had to pay over $54,000 to own it and not get wrapped up in a horrible lease when it is time for me to sell my house. After it was all said and done I looked at it as an investment that I would recoup my money within a few years for such a large 32 panel 12 KWH system. Depleted all my sons college money and whatever else I could find just to buy the house thinking Id be find and make my money back. Big mistake. I literally got 2 to 3 months of perfect solar generation and then it started malfunctioning. Trying to get these guys up here is just a joke. I spoke with David who was nice but keeps telling me they’ll put me on the schedule. What are you waiting for? When it starts snowing? I keep hearing how nice Matt the owner is. Well that isn’t accurate either. My system would have been fixed by now if he truly cared about my situation. The only thing I can come up with is that they know something is malfunctioning because it’s 32 panels and as I said, I paid all-cash to own the system and it’s not a priority anymore because it’s not a lease. Just disgusted right now. Only logical thing is to speak with an attorney to try to see if I can recoup under the consumer fraud act in New Jersey. I have been holding back on this last resort thinking they would do the right thing but no luck. This is not the way an American company should be dealing with the public! If you’re considering this company or solar power, I would think twice. Save yourself the money and aggravation and the couple dollars you would save when the thing is working properly or find a more reputable company that will value your business. Just so sick to my stomach that I spent all this money for nothing.