SunnyMac Solar

Exceptional Service

We had purchased solar Panels from Sunnymac back in 2017 and we were not able to find the payment receipt for the same. We contacted Nathan from Sunnymac and he helped us finding the same almost instantly. Although it was a very old record he helped us as we needed this receipt urgently. I would definitely give 5 stars for this exceptional service to Nathan!!!

Does not honor warranty

My parents recieved installation and paid cash. They said warranty is not available for cash payers even though there is nothing in the legal areement. Once we brought that up Nathan said the issue is not covered under warranty. The unit is less than 3 years old. We will be filing with BBB and NJ Consumer Affairs. This is poor customer service to an elderly couple who english is not first language and they do not honor their warranty.

Exceptional service

This is our second experience w SunnyMac. Last winter we had storm damage to our roof. Our insurance company was being difficult due to the roof having solar panels and the extra cost involved w removal. Employees at SunnyMac went above and beyond to assist. The damage was incurred in January and finally repaired in August! We would probably still have tarps on the roof wo the help of SunnyMac! Their employees are exceptional. To the CEO of SunnyMac, I hope you realize your best company assets are your employees!

My name is Daniel Ruiz. I signed a contract with sunny mac I had my inspection then they try to get more money out of me they not professional they all talk a good game but the sales guy Joe try to get more money out of me. that’s more money for the sales guy in their pocket.

SunnyMac Solar Service

The service technician (Brenden Hoffman) called as he was on his way and arrived early. He was very professional, pleasant, knowledgeable and took time to explain to me what he was doing. Brenden replaced the failed inverter, initialized it and made sure everything was working before he left. I was extremely pleased with the service provided by Brenden.

Excellent process from start to finish

I had an amazing experience with SunnyMac. My representative Kevin was the best! He was always available and very reliable to help get me through this process. I do not have much time during the day to schedule calls with a lot of people but if I did need to get something scheduled I would text Kevin and he would quickly help me out. The process also didn't feel forced or that I had to say yes to anything. It was a smooth transition from roof, to getting trees cut down, and the panels put up!

Great rate! Beat other companies by a mile

Be careful and know what you are getting into....

SunnyMac did have an attractive offer, as I was directed to them by using the EnergyPal service. My EnergyPal advisor pushed to have proceed with a Site Survey to continue moving forward, while waiting for Tesla to come out and take a look. During this period, we had five companies out to take a look and give us quotes (none of them with a fee - more on this below). With SunnyMac however, they sent over an agreement for a "deposit," which did not say nonrefundable, which was due for the site survey. I spoke with my EnergyPal advisor, Caleb Siu who told me the deposit was only owed, if I had SunnyMac submit permits on my behalf, so I agreed to the site visit. Well, my advisor was wrong. I am now receiving $1250 invoices from SunnyMac for the site survey and for "designing" my system, although I had to tell them exactly where to put all of the panels (based on other companies visits), as their proposed designs (poor computer generated models) were terrible and would have been terribly inefficient. Anyway, do not have anyone come to your home from SunnyMac unless you are 100% certain you are going to go with them, or they will send you a trumped up bill and threaten collections.

No longer provide service after promising big

They stop providing service for sun power , Also initial installation and approval took 6 month

Incompetent, non-responsive and a thorough disappointment

SunnyMac installed our panels in July ‘22 and 8 months later, the job still isn’t done. We’d been so excited to finally install solar panels, but our experience has been a nightmare. First, we failed our electrical inspection because of what seemed like a rookie mistake (they put the electrical box in the wrong place) and it took a month for SunnyMac to fix that problem. Then, after noticing that my electric bills weren’t going down during the peak months of Aug - Oct, I had to repeatedly chase SunnyMac for a reason only to find out that tech who came out to fix the electrical box issue *never turned the breakers back on* so our system— which we were paying for— wasn’t even turned on. That didn’t get resolved until Dec 26, 2022. However, I then noticed that the Enphase monitoring system— which is supposed to show how much energy we’re producing and consuming— didn’t seem to be working correctly. Again, after I repeatedly had to chase SunnyMac for an answer, it turns out that their technicians never fully installed our monitoring system because — at the time they were supposed to do it in July— they didn’t have the right equipment. So, they just didn’t do it and never said a thing to my husband or I about not doing it or needing to come back to complete the job. They just left us high and dry and I guess thought eventually we’d raise it to the company? It’s now March 2023 and after multiple appointments, including one where the tech never showed— the problem still isn’t fixed. I very rarely write reviews, much less negative ones. But I’ve *never* had such a poor customer experience in my life and I’d like to save other folks the wasted time and money that my family has experienced. Really… choose another company.

Started in April its now Oct 23 still not turned on also gave them a referral that system after many delays is up working. they offer a 500.00 gift card for referral but they will not pay up. Beware

Soured my Solar Experience - avoid at all costs

Where do I even start? The sales process was easy enough, and I was quoted for a 16.8kw system. Went on my own to compare prices and it was in line with other quotes, so I decided to move forward since the equipment was top notch. Issue 1: Salesperson came back to sign all agreements and I did, without checking all of the fine details (that's my fault). Turns out they are only installing a 15.2kw system, so my price comparisons are no longer valid. If I had been quoted that price at 15.2kw, I would have gone with someone else. Unfortunately I didn't realize this until after the system was installed. Issue 2: I was told by a different company that my electrical panel would need to be upgraded and moved outside to come up to current code standards. When SunnyMac inspected my house, they mentioned it as well. I went ahead and scheduled an electrician to replace it at a cost of $3,000. Worth it to me since the old panel was a fire hazard anyway. Here's the issue, SunnyMac (after my panel was swapped) schedules an installation and part of that includes swapping my panel. Apparently that was included in my cost but nobody told me about it. When I pressed them, they said it wasn't in the line item so they were going to swap it for free anyway (yeah right). They refused to reduce the cost so I basically wasted $3,000. Issue 3: They moved forward with the installation, but my panel had not yet been inspected. I was told that would need to be inspected before they could turn on my panels. Turns out they left them on or turned them on some other time. I started receiving bills from Sunnova, the provider. When I asked about this, they sent someone out to turn them off until they could inspect them. I have already switched to an electric provider with buy back and their consumption rate is higher so I will be paying more out of pocket, along with solar panels that aren't working. This is frustrating. Summary: sneakily changed the quote after I price compared, didn't tell me a new service panel was part of their install so I wasted money doing it with someone else, and turned my panels off after I switched electric providers to a buy back plan which will cost me more money in the long run. I would suggest avoiding them at all costs.

Excellent service!

The process was very smooth and professional, from planning with Seth to installation to activation of solar panels. I would highly recommend SunnyMac Solar to anyone looking to install solar panels.

sold on solar !

installation was fast just few hours everything looks good real pros at the work they did on my home.. my sales guy from sunny mac nicholas fillari explain the whole process from start to finish made it all easy .. thanks nick

Great Service

We are very pleased with our new solar panels. Joe B. was exceptional and provided accurate and timely information throughout the process and in helping make a smooth transition. We highly recommend working with him and Sunny Mac if you are interested in converting to solar panels. Mike & Jeanne DiCicco

Pretty Great Experience

SunnyMac had a great team and hired great contractors to get my panels installed. They worked to accommodate my needs and wants without much questions. I would totally recommend them to anyone who’s interested in solar energy.

Sunnymac has an Amazing Team

Sunnymac has an Amazing Team. Kelly Chamblee is an exceptional agent and a phenomenal human being. At our initial meeting, she was very informative. She took the time to give me all of my options and was never pushy. Guided us through the process step by step and made sure we understood how everything worked. She went above and beyond to make sure I purchased the system I was most comfortable with. After I decided on the system the process was absolutely painless. So quick and professional. Andy from the office keep me updated, never left any questions unanswered and always responded promptly. Tommy and his roofing crew were very detail-oriented. He was meticulous in his installation and didn’t hesitate to answer questions, offer suggestions and keep me informed as to what he was doing as he worked through the inside and outside of the house. Brian the electrician is very well informed and knowledgeable, from the concept, design, and specifications to the installation he was professional and friendly. Amazing craftsmanship and quality that went into this project and everything was done timely and professionally. After getting various quotes from different companies, Sunny Mac had the best prices around and latest premium Solar Panel in the industry. I’ve been raving about Kellys Customer Service. She truly all about her client. That even my best friend end up getting Solar Panels as well. I am extremely happy with the results, it surpassed my expectations, I proudly recommend.

Great Customer Experience

We met with 4 solar companies and Evelyn Lomas was the only one who educated us. The other companies were confusing and pushy. Once we understood how all the programs worked we realized Sunpower By SunnyMac was giving us the best value and actually less panels on our roof. It took approximately 4months from the time we signed up until we had permission to turn the system on. Our System has been On for 3 months. Evelyn updated us throughout the process and came out 2x's after we were turned on to confirm we understood how to read the utility bill, the solar bill, and the monitoring app. We've been so please that we've referred others and they've gone solar with Evelyn also.

Very pleasant and easy to work with.

We chose SunPower our contact person Evelyn Lomas was very pleasant and explained everything in terms we could understand. The installers were very pleasant and easy to work with. Evelyn came back to check on their progress and to explain to us what they did and the steps moving forward. We live in a 55+ community in NJ. We have referred a few neighbors and they are very happy with their progress. We did have a few issues, one call to Evelyn and she took care of the issues we had. We did have a very good experience with SunPower by SunnyMac.

Just bad customer service

Finally. My system is now producing 0 KWh after 5 months of owning it. It has been steadily decreasing and there was a serious problem identified by Sunpower. However, these guys have been sitting on a work order from Sunpower for months now and have refused to come out and fix my system. It really is unfair and fraudulent this whole solar power thing. When it works it’s great. When it is clearly malfunctioning, good luck. You’re on your own. Just a sham. Here’s a recap so far: Bought a house in Paramus, NJ in 5.28.19 where Sunpower had a lien on the property for a newly installed solar system lease. The owners died, the estate couldn’t afford it, and I got stuck at closing with the bill. To clear the lien and close title, had to pay over $54,000 to own it and not get wrapped up in a horrible lease when it is time for me to sell my house. After it was all said and done I looked at it as an investment that I would recoup my money within a few years for such a large 32 panel 12 KWH system. Depleted all my sons college money and whatever else I could find just to buy the house thinking Id be find and make my money back. Big mistake. I literally got 2 to 3 months of perfect solar generation and then it started malfunctioning. Trying to get these guys up here is just a joke. I spoke with David who was nice but keeps telling me they’ll put me on the schedule. What are you waiting for? When it starts snowing? I keep hearing how nice Matt the owner is. Well that isn’t accurate either. My system would have been fixed by now if he truly cared about my situation. The only thing I can come up with is that they know something is malfunctioning because it’s 32 panels and as I said, I paid all-cash to own the system and it’s not a priority anymore because it’s not a lease. Just disgusted right now. Only logical thing is to speak with an attorney to try to see if I can recoup under the consumer fraud act in New Jersey. I have been holding back on this last resort thinking they would do the right thing but no luck. This is not the way an American company should be dealing with the public! If you’re considering this company or solar power, I would think twice. Save yourself the money and aggravation and the couple dollars you would save when the thing is working properly or find a more reputable company that will value your business. Just so sick to my stomach that I spent all this money for nothing.

Very Pleasant Experience

Mark and company were great to work with. The whole experience went very smoothly. They addressed any concerns and questions I had.

Great experience

Several solar company quotes obtained before going with Sunpower by Sunnyymac. Stephen Maier guided us from start to finish and is a phenomenal resource and is all about customer service. The entire process was seamless and anytime we had questions, Stephen or Jason were there to help. Never more than a phone call away. The panels are sleek, clean and far more attractive then most panels we see on other homes. The app to moniter our system is informative and I have found we typically use less energy than we produce, which means I am putting money back into my pocket. Sunpower by Sunnymac is a great company that I highly recommend. Scott

So excited to save some money!

I can't wait to start saving! I just got installed today and I was nervous about it. They did such an amazing job though. The installers were great! Michael Sandoval was the person who signed me up. He was so nice and funny. He explained everything thoroughly and answered all my questions. He made sure we were confortable and informed throughout the whole process. He also came to my house today to make sure the install was going well. I'm so glad I chose Sunpower by SunnyMac Solar for my house. I will definitely be recommending you guys to whoever asks about my panels. Thanks so much guys!

Exceeding Production Expectations

The system is performing really well, producing 200% power in April. I can already tell we will benefit greatly from these panels! Installation was simple, the staff is great. I would certainly recommend SunPower to anyone.

Very Patient Sales people and excellent service

I'm an older woman and wasn't sure about solar. I have seen many people in my area go solar and I wanted to find out about it too. I was called on the phone and asked if I was interested in finding out about solar and I said yes. The they sent to me was Bill Zanes, who explained everything clearly and answered all my questions. When I told him I needed to think about it, he was not push and just simply said no problem and gave me his card and his number. I called him multiple times with questions and he answered them all. This company is fantastic from the Sales guy all the way to putting the panels on my roof that look great. I would recommend this company to everyone and ask for Bill, you would be let down.