jerry | Corona, CA | 01/04/2023
They are never going to finish this...
We are so unhappy. This has taken so long, 7 months so far, the office staff isn't helpful, often rude. Salesman promised, in writing, everything we wanted. Took a lot of arguing, they still have not done several items. We won't have enough panels to also charge electric cars, one of the main reasons we got the system. The battery isn't working with the system. From the beginning, office staff has lied frequently, starting with the permit process, stating that the city was holding things up. I went to the city in person to find that they had not even been there yet. Salesman's boss told me the battery would not work, and said that the company would call it a warrantee issue I would have to work out with LG, we're still fighting about this. While waiting for them to finish, we were served with notice that a mechanic's lien on our property because they had not paid a supplier, the company actually denied that this was true, I have the paperwork to prove it is! Don't use this company
Kitty | Palmdale, CA | 12/01/2022
Oh my God worse experience ever been installing since August still not finish worse customer service management never answer phone then they installed panel and the not paid for the other company is putting a line on my home because sunergy didn't pay and they still want answer phone help please
del Queen | Lake Elsinore, CA | 06/27/2022
WORST CUSTOMER RELATIONS EVER
HAD THEM INSTALL SOLAR IN 2019. HAD A FEW ISSUES THAT THEY TOOK CARE OF. THEN MY ROOF NEED TO BE REPLACED. NOT THEIR FAULT. GAF HAD BAD ROOFING. ANY WAY WANTED TO GET QUOTE FOR A REROOF. TALKED TO THEM AND THEY WERE TO GIVE ME A PRICE. NEVER HAPPENED. I EVEN TALKED TO THE CEO DUNBAR WHO SAID HE WOULD MAKE SURE THEY CONTACTED ME. NEVER DID. NOW HAVING A ISSUE WITH ONE OF THE PANELS. CALLED 2 TIMES. LEFT MESSAGES AND NO RESPONCE. WAS TOLD WHEN I TALKED TO THEM IF THEY DID NOT DO THE TAKE OFF AND REINSTALL THAT THEY WOULD NOT BE RESPONSIBLE FOR THE SYSTEM. HAD THE ROOF DONE BY A ROOFER/SOLAR CONTRACTOR WHO DI D A GOOD JOB.
Lon | 03/12/2021
Solar panel installation nightmare
We had solar panels installed by sunergy last year. Sunergy was hired by a 3rd party broker. The damage done to our house by the installers both outside and inside was extensive. The repairs were slow to be made. We still have damage that has not been repaired from the installation.
Norma R | Palmdale, CA | 08/13/2020
Won't return calls
They were around, doing door to door sales. They did a horrible job on the installation and won't contact me now that I have an intermittent issue.
Darkman | 04/28/2020
Avoid at all costs
Sunergy is incompetent. It took 7 site visits before things were completed. I made 7 trips to my roof in order to inspect because they could not be trusted to do the job correctly. They installed the panels so that they block my brand new skylight. TERRIBLE EXPERIENCE.
Kellie | 10/10/2016
Sunergy is the BEST!
This company may be small but they use the best product and they were very efficient. I spoke to another company but there pricing was much higher for my purchase and they were going to take a lot longer. My install took 2 days and they had my system up and running with Edison within only a month when it can take up to two months! Fantastic group of installers.
