Sun Power Solar

Tl;DR: If you value your time, mental health, and anything that resembles "customer service," DO NOT PURCHASE YOUR SYSTEM FROM THIS COMPANY Over the past four months, we have been trying to resolve an underperforming solar system with Blue Raven/Sunpower and have experienced some of the worst customer service we’ve ever encountered. In November 2025, we contacted our sales consultant after noticing that our system appeared to be underproducing based on the Enphase Enlighten monitoring app. The consultant reviewed the numbers and agreed the system appeared to be underperforming. He explained that if the system wasn’t producing, Blue Raven/Sunpower would either install additional panels at no cost to get the system within 10% of the promised output or financially compensate us. He directed us to contact post-install support to start the process. Support initially agreed the production looked low and scheduled a technician visit for December 1. However, we never received any follow-up. When I called to ask about the results, I was told the system was “working as expected,” but no explanation or data was provided. When I questioned how that conclusion was reached given our production numbers, the representative dismissively said that just because I disagreed didn’t mean they needed to do anything. Later that same day we received a text from someone in the work order department stating the appointment had actually been cancelled because the system was “overproducing for the month.” This contradicted what we had just been told and raised questions about whether the technician visit ever happened at all. After clarifying that the issue was annual production relative to the contract guarantee, a Low Production Inquiry (LPI) was supposedly opened in December. Since then, resolving this issue has required constant follow-up from us. We have repeatedly been promised callbacks that never happened, spent long periods on hold trying to reach supervisors, and received conflicting information from different representatives. At one point we were even told we were “not eligible,” despite earlier confirmation that an inquiry had been opened. As of today, more than four months later, we still have no answers and no resolution. The most frustrating part is that our production numbers clearly show the system is underperforming relative to the contract guarantee. Multiple 18-month periods fall 17–24% below the expected production, which should trigger corrective action according to the terms of the agreement. The pre-installation experience with Blue Raven was smooth and professional, which makes this situation even more disappointing. Unfortunately, once the system was installed, getting meaningful support became extremely difficult. At this point we are simply asking Blue Raven/Sunpower to review the production data and honor the guarantee outlined in our contract. Instead, we’ve spent months chasing basic communication.