SolarTyme by AAPCO

Crooks and Liars

Do not trust this company, they will install it wrong, fail your inspection, charge you more to do what they said they would and when rhe system stops working in a year they wont fix it. Cliff and the Owner Jim Harless are crooks and liars.

If you want to be lied to and have everything misrepresented go ahead and waste your money. I can't say anything good about this company. There is no customer service! I was supposed to have 5.8 kwh installed and I got 3.8 Where is the rest! The system is off and on and does not work for months at a time. I called them to discuss and was told nothing is wrong, even though he told me on the phone your system did not work in 23 for 3 months and again in 24! Does this make sense! The salesperson said if any panel operates at less that 92% then they would come out and put up a new one and let me keep the one that was not working up to par. Well, I learned that they don't even check on your system after being told that they monitor it! Keep your money! Not worth it.

Do not do business with this company

They claimed I did not qualify for the whole system that I contracted for so they only installed 6 panels and would come back the following year to install the rest. Gave me a 2 year price hold called them back the following year to complete the project was told we can't finish it for that price. What a bunch of crap. They charged me over 25k for 6 panels and didn't finish the job I was supposed to get 32 total panels.

This company has failed us

I am so unsatisfied with this company, we started our account believing the information given us regarding the benefits that having solar energy would have, wrong..... We started out wanting the complete system for our home with a generator that could run our home when power outages would occur. It first took 6 months for them to bring the generator to our home at this point we thought all was well, but the system would go off with no warning and my husband would reset it. We found ourselves consumed with making this this system work. Our electric bill did not give us any relief because we only had one battery to store the energy that we were producing. We had to buy back the energy we produced paying twice the amount so every month we had a bill and paying for the system also. We decided to add another battery to our system this year and now the system does not work at all. We have complained for the past 5 months, and no one has come to check on this system. We have sent pictures of all the error messages that we have gotten, called, emailed and still no help. The company has stopped communicating with us. They claimed that Generac is responsible, but we purchased this system from Solar Tyme. AT this point I really just want My Moneyback and end all connections with this company. Not Happy at all

Absolutely the worst in customer support.

I've been trying to get someone out to my house to inspect the panels and more importantly the supports , that hold the panels on the roof. Found a support / attachment bracket in the gutter of the roof below the panels. Called about my concern back in May, trying to get someone out here BEFORE THE HURRICANE SEASON GOT STARTED. Was told someone would come out, but I would have to pay for a service call. I agreed. 3 months later and multiple calls, I'm still waiting. Hope we don't get a hurricane during the peak of hurricane season. On a good note the folks are pleasant on the phone, unfortunately they are incompetent . Glad I don't have any serious problems, yet.

Over priced and they lied

The company stated I would see so much savings on my electric that my electric bill would decrease immensely (hasn’t happened). Paid 37000 for 11 panels. My neighbors are getting solar now and a battery for 30000 or less and their entire roofs are covered in panels (26 panels). I called several times and am always told the general manager would call me back.. never calls me back. I give this place ZERO stars

This solar panel company. is a ripoff

This company insured me that my monthly electric bill plus my finance cost combine would be less than my monthly average cost. Turns out that the impact on my electric bill was insignificant, barely nothing. So, now i have my electric bill plus the finance of the panels. I am paying $35,000. for nothing! If this company promise you something, make sure that it is a signed document.

1930 is calling and wants their salesman back

I submitted a request for a quote for solar panels, and this company called me. The salesman called to schedule a consult, and refused to send someone out unless my husband was home. I don't have a husband. The guy refused to believe that I could own a home, and pay my own bills without a husband. I'd much rather give MY money to a company that operates in this century, and doesn't make poor outdated assumptions.

SolarTyme - Stay away from this company

We found out in December 2018 that our solar panels had not been working properly or actually at all. It took three weeks of phone calls to get someone out to see what the problem was. A workman came out and did some caulking on the roof. A customer service representative told us due the holidays it would be difficult to get anyone out because of vacations. They were to call us right after the holidays and still have not had a call. They do have voicemails which they ignore. They talk up a big deal and as soon as they have their money they don't care if their customers are satisfied. Very poor customer service.

Solartyme by AAPCO - Don't do business

This company ripped me off and lied. When questioned on it, they said the sales man must have misspoke. They also told me they did all the paperwork for me to get the power company to buy the power I make, but they didn't. I didn't find this out until 11 months after they installed it. Now I owe $40,000. and I'm not even using the energy I'm making. This company is horrible and I would NEVER do business with them again. Don't ever use this company.