SolarTech Inc

Poor communication and follow up, lost net metering 2

had an existing solar system on net metering 2. They said they would add solar panels and a couple batteries without having my net Metering status change. They also said it would include a $1500 Visa gift card as part of a promotion. When it was initially installed and when it was not hot, the AC was not being used a lot so the first bill was actually OK. Since it has been hot, the bills have shot up to higher than expected. That is when I started to investigate and figure out what was going on. . Upon looking at my bill, I realize that I was being charged on the solar billing plan, which is Net metering 3 plan. No one from the company had followed up to tell me that this had happened. The original sales rep aaron Was the one who had made these plans, acting as a middleman salesperson with Solartech. Aaron has gone radio silence and has ignored emails about my complaint of my net meeting status changing and also about the company not living up to their promise of the reimbursement with the $1500 Visa gift card. I have been emailing and calling, trying to understand if my old solar system works with the batteries or not and Where that power is going. I spoke to a rep and he told me that indeed my old solar system was not connected to the batteries, which I was not informed of, and makes absolutely no sense. If it is not connected to the batteries then where is this power going then now? I asked them that question and he promised that someone would follow up. He did send a follow up email CCing, the correct people, and so far no one has reached out. I am very disappointed with my experience with this company. . So far, it has been empty promises and I have lost net metering 2 which at this point causes me to pay more for my energy, Because I get way less for the energy that I generate to the grid.

Terrible experience with SolarTech. My panels were installed in April after 6 months of delays and many calls, and I’m still paying both my solar payment and a regular electric bill because they are not doing their job. After countless calls to SolarTech, Enfin, and Omnidian I still have no solution. Technicians have even left my home without electricity twice. Months of payments, calls, and frustration with no accountability. I’m now considering legal action. I would not recommend SolarTech.

My experience working with Solar Tech Energy Systems has been extremely disappointing. Meco Electric performed substantial solar installation work for Solar Tech, and despite completing the work, we have been dealing with a significant unpaid balance for months. What makes this situation even more frustrating is that instead of resolving the payment dispute directly and fairly, I have received attorney letters threatening legal action over my public reviews and statements. I am a small subcontractor. I have crews, employees, payroll, insurance, materials, and operating expenses. Small contractors cannot perform large amounts of work and then wait months to be paid while the company benefiting from that work continues operating. I stand behind the work my company performed, and I have documentation, invoices, project records, communications, and customers who can speak about the quality of our work. I am sharing MY experience because other subcontractors deserve to understand the importance of protecting themselves, documenting everything, and making sure payment terms are enforced before taking on substantial work. I would still prefer to resolve this professionally. I simply want Meco Electric to be paid what it is legitimately owed for work performed

Contract Misrepresentation/Price charged not quoted/agreed to

Please do not use Solar Tech. I had solar installed 3 months ago after starting the process in June 2025. It took them 3 months to install and another month to activate. After the panels were installed, I received a call to go over my contact with included a different loan amount and amended monthly charges which were higher then my average Edison bill without solar. I disputed the contact and advised that I did agree or sign an amended contract. I am now 2 month into paying the solar bill and only being told by the lender- Goodleap, that they are investigating fraud. As a customer, Solar Tech and Greenleap are unethical and clearly are not a company to trust. I do not recommend as I was not charged the priced that were quoted nor did I agree to amended contract.

New project

SolarTech Inc (based in El Cajon, CA) has a mixed reputation, with recent reviews highlighting significant issues with project delays, poor communication, and slow customer service, alongside some reports of professional installation, according to Yelp reviews and Better Business Bureau complaints. This is shitty company. Lag of communication and customer service. Their number never can be reached after you paid for it. Stay away from this company.

Horrible experience

Horrible experience. Horrible customer service. Not only did they take 2 months longer than promised and show absolutely no urgency to finish our project, not only did they fail to show up when they said they would or communicate with us at every stage of the process, but their technician literally dropped a solar panel off our roof and caused $1K of damage in our courtyard, which they only repaid after we hounded them for months. Would NOT recommend.

Bad install and no support from solar tech

We had solar tech come out for an installation. They never tighten the screw in the junction box that controls adding power to the home and back to the grid. Every day this solar box shorted out. We emailed and called for over 2 months to get someone out to troubleshoot. I had to fight with the tech to get them to come out and fix it. I was told there is no way it is a system issue. I escalated to sunpower and they finally came out. The first tech did not find the problem. I had to go through the calling and emailing again until they sent a better tech. He checked the box and found the screw was never tightened and causing a daily short. Our power bills were large due to summer rates and no solar. Also, they told us everything was fine when it was not. Now, they will do nothing to compensate us and ignore emails and calls. Don't use this company

Poor technical knowledge, brut installers, and delayed service

1 because I have to leave a review. They are unprofessional, misguiding customers JUST to get business, poor work quality and ethics. Over a year to install Tesla Powerwall without any updates, stating their installers are construction workers and are not skilled to do clean work and so customers have to put up (see pictures). Designing critical loads w/o customer involvement as customers find half backed up critical load at power-outages. When reported to Solar Tech project manager Paul L, one finds him angry and mad that customers are reaching out to him post installation, asking for $500 a circuit. Gino S, is their sales rep, falsely assuring customers to lure contracts. After giving Gino business for first 2 powerwalls, I went with LA Solar for other 2 power walls, and no issues. In fact, they don't collect any funds and whole thing is funded by SGIP. Keep away from Paul and Gino at Solartech who bring shame to others at SolarTech

Warranty Issues

My wife and I have purchased panels through SolarTech twice now. Their customer service as far as sales and installation are top notch. Their customer service in regards to warranty issues though leaves much to be desired. They blame you, they blame SunPower, and don’t return calls. It got to the point where I had to file a formal complaint against them through SunPower. In the first 10 months our panels were installed we had 2 separate warranty issues. The first issue took 5 weeks for them to resolve. SolarTech has 2.33/5 stars on the Better Business Bureau website. Check out the reviews there, they are almost identical to ours.