Solarponics

Ford Mach E home charger installation

Aadi, the Solarponics customer service representative provided a clear picture of what the installation would involve. The Solarponics team showed up on time and completed the installation in a couple of hours. The installation team explained the city inspection process. Aadi followed up with a day and time for final inspection. Now waiting for this to occur this week. In the meantime, I’ve used the charger to refuel the Mach E overnight and charger performed as advertised. Very happy with results.

Solar purchase and installation

We were very impressed with the write-up in the monthly Paso newsletter and could tell this was a solar company different from others. From the first call with Ron, who took the time to explain everything, to the proposal, Ron's assistance with working with the County on the EV Charger rebate, the installation and then meeting in our home to review our PGE bill and help us understand the intricacies of the power we're not generating. This last consultation was educational and reinforced why we went with solar and Solarpoinics.

One Year Later

We have now had our small residential system for almost twelve months. We have had no problems and are looking forward to many years of worry free solar energy. We were happy with the original sales team and how easy the process was in the beginning. Our one complaint was with the scheduling of the actual installation. It seemed to take for ever. We were given several start dates only to be delayed for various reasons. Additionally we had difficulty in communication with the office staff. We played "phone tag" with many staffers in our efforts to get some straight answers for the delays. Finally the install date was established. The group of four installers that arrived early one morning were very professional and completed the work in one day. Two or three were working on the roof and one inside the attic doing electrical connections. Finally there were some delays in getting the system up and running due to city inspections and PG & E approvals.