Excite Energy

Updated review: Following my initial review, Heath reached out and provide a firm timeline for project and inspection completion. The Excite team met that timeline, and communication about the project became more proactive and regular. Based on this improved service, I would recommend Excite to friends and family. Prior review: - TL;DR: I’m left with the impression that Excite overpromises and under delivers, and is not truly concerned for its customers outside of getting paid. I am hoping their workmanship and post-installation support is not commensurate with the customer service I’ve experienced to date. - My project was scheduled for installation on December 8. I was told installation would take 2 to 3 days. - Leading up to December 8, I was told installation would instead start on December 11. No explanation or apology was provided. I was at least reassured it would still be a 2-3 day process. - As of December 17, installation remained incomplete. I was told installation would be completed on December 22 and that an inspection would be completed on December 23. - On December 22, I had not heard from Excite all day. It did not look like work had been done on my project. I called and asked if work had been done on my project. I was told that installation had been completed earlier in the day and that the inspection would proceed as planned. - On December 23, the inspector showed up. Excite did not. I called Excite multiple times and couldn’t get anyone on the phone. I emailed and could not get an immediate response. The inspector left. Heath eventually called me and I learned for the first time that: (1) installation had not actually been completed, even though I had been told otherwise; and (2) the inspection should have been postponed, but wasn’t. Heath took no ownership for the miscommunication about my project completion, the fumbled inspection, or my project generally. He would not commit to a firm plan or timeline to get my installation completed or have the inspection done. - So 2+ weeks into a 2 to 3 day installation, my project remains incomplete. Other than my brief call with Heath, throughout the process I haven’t been provided proactive updates about the prolonged installation time, updated timelines to completion, or really any pertinent information. The job site was also left unkempt on a day to day basis. A waste basket’s worth of debris was left around my property and the interior of my home was left incredibly dirty. - As it stands would not recommend Excite to friends or family.

Honest and Responsive company

SolarNorcal installed a 19-panel solar array in May 2020. They used Panasonic panels and Enphase microinverters. The installation is clean, well designed and all conduit and control boxes are unobtrusive. The crew was efficient, skilled, and respectful of our property. The system was designed to produce peak production of 5.9 kWh PTC, which has not yet been met. So far, the best has been 5.7 kWh, in June 2020. However, the installation is in the Sacramento, CA region, which has had dozens of 100 degree and above days this year. Heat reduces panel energy production. The hotter it is, the less the production. In addition, Northern California has been on fire since August and the smokey sky and layers of ash on the panels has compromised the panels efficiency. I’m hoping that without the extreme heat and smoke/ash conditions, the system will meet the 5.9 kWh design. We’ll see. There have been problems with the Enphase microinverters. Four of the 19 began to fail after four months, due to a software problem. It took Enphase three weeks to finally fix the problem. Not exactly exemplary performance by Enphase. The owner has been very responsive to all my questions. Often, emails are answered within 10 minutes. That’s unusual in the world of customer service. Since the system is only 5 months old, it’s a little early to be handing out glowing reviews, but so far, I’m satisfied with SolarNorcal’s work and I would recommend them.

Smooth instalation

Very Smooth installation. They even came over the weekend to make up for rain days when they couldn't work. All good.

Quality Work by Professionals

I was very happy to work with Heath, Steve, and SolarNorcal Team. I found them polite, knowledgeable, professional and thorough. They were extremely competitive on their bid-they clearly want your business. Even though they underbid a new pool pump, they did not seek incremental funds as the unexpected extras for installation piled up. Heath knew they were quite late on the projected start up date, so he offered to knock off the equivalent of one month's electric bill. I admire that in a Company.