Solar Sun World LLC

Proceed with caution

I could write a long list of everything that went wrong. Our major problem though is we want to be off grid and he refused to set us up that way. We bought a big enough system to connect to our main panel and have the batteries on the main panel too and he refused to do it and gave us a subpanel with a few connections. Essentially if the grid is down we can still only use a handful of things. If it was hooked to the main panel without a sub and the grid was down/sun shining we could still use our whole house. He will spout off reasons why not to do that, but in the end we want the choice to control the system the way we want and he won’t respect that. Also convinced us to let him build a pole barn because it would be a part of the system and tax write off…. he was wrong. Just proceed with caution, do your research, make sure he is giving you what you want. We would not recommend him to anyone from our experience.

Not a company I would ever use again, nor recommend to anyone. We had a fault light (reported it to them) on our newly installed 23 panel system. The technician came and did nothing. Because of their inaction and possible manufacturer's defect a house fire erupted (see picture). $400k in fire, water damage, broken windows and 1 year dislocation thanks to Sun Solar World. There is one star because you can't give zero. In response to owners request: The review is true and accurate. As stated the issue was not the installation but the lack of corrective action to the fault light/malfunction. Sceenshots of text messages and documentation support this. Your lack of accountability and attempt to shift blame is typical of a company trying to cover a mistake-- not responding appropriately to the system's warnings. Additionally the investigators did outbrief that the although the installation was not the direct cause of the fire there were expedient cost cutting methods used that indicated sub-standard work. You would know this if you hadn't left early the day of the investigation. I am writing what I was told by more qualified personnel and what I know to be true and accurate. Thankfully for us there were no personal injuries. Chris & Pam Stratton

Wouldn't return text or calls

panels back in 2015. We've tried to communicate with Josef as well, but kept referring us to Taylor. Like I said, he's a nice guy, but because our unit was out of glycol (I'm assuming) because they never came to help and it stopped working properly. Because they wouldn't get back in touch with us, our unit broke and we can't afford thousands of dollars to fix....so we switched back to electric and I've NEVER been happier!! At least when I call someone now, it's an immediate response and can help me within the week....NOT the next year. Very dissatisfied and disappointed.