Solar SME - DUPE

Better costumer service than Fortune 500 companies

The amount of attention and care is better than dealing with Fortune 500 companies. Rick worked with all of my questions and helped appease my concerns personally at all hours or days. Solar is not a cheap process, but I am really looking forward to being as off-grid as possible... Especially with increased costs across the board in energy, food, and water.

Warranty Issue Resolved

I had an issue with the communication from inverter to the SolarEdge app. Basem Yani took the lead and made sure everything was repaired and working to my satisfaction. I was particularly impressed with the follow-up to make sure all was still working after 2 weeks.

Excited to go solar!

After two years of shopping around finally went with these guys with fingers cross. Communication from the entire team is great but Frank the installation lead was just amazing to work with. Lots of access to house is needed and he was just amazing in communication and showing exactly what he is doing and not like some people who get annoyed and I did ask a lot of questions so overall great experience and so far the system is on track to generate the quoted amount of kWh but it’s been only 15 days since start of the unit. It does take time to start the project with material shipping but once they arrive it’s a very smooth process with solar SME.

Solar Install

Ryan and his team did a fantastic job of installing my solar system. The team worked efficiently and effectively during the install and were very professional in answering all my questions.

Excellent service and results . It was a slow start but end results were excellent. There were some issues at first but Basem was thorough and quick to respond. System is working great. Thanks.

Good communications and professional team

I’ve had a very good experience with Ryan Filo and the Somar SME team to install. Communication has been excellent through the process and I was very pleased with the professionalism of the installers and the work they did to bring in a full system with battery back-up.

Was a little worried upfront. Was hoping to have it done prior to end of year but I understand things are a little crazy right now but David Adams did a great job following up and keeping me informed of the process. Can’t really complain about anything as the panels are up. Areas were kept clean. Crew was thorough and process went pretty quick once started. Price wasn’t to bad either considering the size of my system.

Good work

Ryan Filo and his team did a great job. We had hiccups out of their control but they handled them well.

Solar SME and Ryan Filo

This company worked well with me. I asked for several changes along the way, which came with change orders and drawing changes. I had no trouble getting in touch with Solar SME, and they called me every day to discuss progress and next steps. When I had questions, I was able to get clear and understandable explanations. Ryan Filo was excellent and took care of everything.

Positive experience w/Ryan Filo

Good customer service

Excellent company and service

After getting quotes from several solar companies and doing much research into each company I selected SOLAR SME and I am glad I did. They were professional in every way.

Solar SME - Houston

I chose Solar SME because it had good reviews and referral from my friend. They installed a 20 panel Aptos system to accommodate the most of my current consumption. The installation took 2 day without no problems so far. Rick Hendrick, the Project Manager is very responsive in to address my concerns/requests every step of the way. I would recommend Solar SME to anyone interested in the installation of a solar system. They would handle the paperwork from pulling the permits to the Utility Company, City, County Office and HOA. I was a pleasant experience to go solar with the quality service provider.

Very Pleased with the Install

I chose Solar SME because it had good reviews with very few poor reviews. They installed a large (54 panel) system with battery backup. Some installation problems occurred along the way, but Solar SME constantly worked hard to overcome all problems. When a component was suspected to be defective, an Uber driver delivered a replacement part within six hours after the discovery. Most often when I sent an email to the project leader, David Adams, he would call me within minutes of my sending the email to discuss my concerns. After the detailed project plan was created, I checked the ratings of each component in the system. I was pleased to learn that the Panasonic solar panels were very highly rated as was the Enphase system. I would recommend Solar SME to anyone interested in the installation of a solar system.

Great Company

From start to finish my solar installation was very smooth. Rick my Project manager was very helpful and informative from start to finish. William my installer was very kind and fast on install. I am overall very happy with my entire experience with Solar SME and would recommend them for anyone looking into solar!

Excellent!

This company will hold your hand from start to finish. Omar went through multiple companies until he found us a solar loan that worked for us. Then Rick was there to facilitate the actual construction, even dealing with our township that insisted on having all the paperwork parceled! Construction crew had one initial hiccup, but that was it. They did the work, were very pleasant, and even cleaned up after themselves. I have been talking about this company at work and would recommend them to anyone!

Very satisfied. Ray (Sales) and Travis (Operations) were outstanding. Honest, diligent and responsive. Highly recommended for installs.

5 star experience start to finish. Attention to detail at all stages was what impressed me most. David who was in charge of my project comunicates well, and is quick to respond when you have a question. I am very satisfied with the project, I would recommend Solar SME to anyone looking to take advantage of solar power in their home.

Great start and finish

This review is for the initial experience of the quoting/proposal stage. We just signed the contract and are starting the process. So far so good. Solar SME’s initial proposal was sound and their response to my initial modification request was quick and accurate. Their combination of equipment, guarantee and price one the day. They weren’t the absolute cheapest but the combination of factors provided the best overall. Ray Conner (my consultant) was quick and concise. Not too much fluff or pressure update post install and operation: Solar SME was easy to work with, delivered what they said they would in a timely manner. Michael the project manager was to the point, got the job done and has been very responsive to a couple of service inquiries after install. The construction lead (Frank I believe) was outstanding in his communication and work ethic.

No Issues and Solar is Up and Running

I went with Solar SME as they offered a strong warranty, provided the panels I was looking for, and had good pricing. I also appreciated the detailed quote and breakdown of expected performance that was supplied. My Project Manager for the installation was Rick Hendrick. While there was some initial communication issues, everything including permits from the City and Utility Company were delivered without any issues. Terry was my installer and he and his team did a great job with the installation and cleanup. I appreciated them taking their time to explain the different aspects of the system and electrical. They also rode out of their way to pick up the rail system which was delayed by FedEx in shipping. The only issue we have is one with a configuration with the electric measurement used by our home which should be fixed shortly by a follow up visit. Easily resolved and no major issues.

A new member of the Green Team!

Solar SME was very informative and helpful to get the best set up of solar panels for my home. Rick Hendrick, my project manager, was great with getting permits processed and setting up my installation. The entire process took about three months, just as planned. I am excited to have joined the green team and the use of solar panels! This is only the first month and I am looking forward to seeing the change in my electric bills. My one complaint is that I am still waiting on the completion of all rebates that were promised in the proposal.

I found SolarSME through EnergySage and I am super happy with the end result! Sales: I felt that the package, warranty, equipment, and price were all the best fit. I worked with Ray Conner and couldn't say anything negative about the experience. He spent over an hour on our initial consultation appointment, thoroughly answering all my questions, never rushing me off the phone or to the next topic. He was the most honest of the sales people I talked to with one notable exception (see cons below). Very attentive and quick to respond to emails, but he balanced this well with not seeming super pushy either. He gave me time and respect to consider other options while not blowing up my phone with texts and calls and emails. Project: Rick, the project manager, has been wonderful and responsive all the way through the process. He took care of the plans, home inspection, permitting, and install. Their affiliates (inspector/installers, etc) have been super efficient and friendly. From the date that my contract was signed to the date my panels were installed was roughly 15 weeks. Just awaiting final building inspection. Can't wait to get the permission to operate and get the system switched on. Cons: -They subcontracted the work out despite saying it is their installers and that they have local warehouses. Maybe they do their own installs locally to Texas but I'm in PA. I do not feel this affected the job quality or scheduling but I would have respected the honesty approach more. -They asked me to store the panels in my garage before installation. Minor inconvenience, but I'm sure this also saved me on the project cost. -Both Sales and the project team were kind of desperate for reviews, but again, maybe saved in overall cost if they can do higher volume of business.

Solar SME a professional solar energy installer integrator

SOLAR SME came vetted by a providing service to a neighbor of mine. The sales person was willing to work with me to tailor the system to my requirements. Being in South Texas HVAC is a critical feature during the summer, but the initial assumption that a single battery could provide backup proved incorrect. Unlike other professional service providers the sales team remained honest with me and did not sell me a system that would not work. The engineering / project delivery team was likewise professional and thorough. There is a lag at times in communication but they have been a good vendor to date.

Solar subject matter expert - TRUE

Solar SME is a subject matter expert on solar panels, installation, permits, warranty, and service. At every step they worked for mutual satisfaction and exemplified being customer driven. I found them to be reasonable and to live up to their word and commitments. I highly recommend Solar SME. My system is set to produce ~25,000 kWh per year with south and west facing panels totaling 51 REC solar panels with Enphase micro inverters.

Great Job

David Adams, my coordinator did a great job from initial set up through installation. The contractor team was extremely professional and personable. Could not ask for a better experience for such a complex matter.

Great Product, Good Experience and Good Price

Ray the sales guy did a great job in helping me understand every detail of their product and how it was better than his competitors. He also worked with me to get the price just right. He offered me two of the best financing options from all the competitors. He did a great job explaining to me every line of the contract I was signing. Wish their roof warranty was better (only two years) but only two other companies offer a better roof warranty (25 years). I ended choosing Solar SME because they offered a superior system at a very reasonable price (Panasonic panels with Enphase microinverters). After signing the contract, I was contacted by the installation project manager Rick who immediately took care of site inspections, permits with the city and HOA, plus Duke Energy agreements and rebates. Installation was quick, clean and done in one day. After Duke change the meter, Rick help me start the system and ensure the system and app were working appropriately. Overall a great experience!