Solar SME - DUPE

Very Fast and Responsive

Solar SME installed complete home solar system. Worked with Ryan Filo(sr project manager) and he is very responsive, coordinated very well throughout the project and made project complete on time.

Solar SME install in Brazoria County

I rated Solar SME high because I did get the project I had contracted. There were several challenges along the way (as with most projects). I selected Solar SME because they designed the system I wanted and offered the equipment I desired. They were not the cheapest, nor the most expensive. They advertised as being local and able to supply an all-internal turnkey project. Neither were completely correct, but not a showstopper. They advertise a Houston office, but all work is from Dallas. They contracted the installation to a contractor in Houston. The Contractor was one of the best contractors I have experienced in over 40yrs of working with contractors. The contractor lead/technician Frank did an exceptional job (knowledge, communication, timeline, clean-up, quality of install). My project appeared to be my project manager’s, Ryan’s first project to manage in a barrier county requiring Windstorm WPI-8, as well as, working with TNMP. I worked directly with him through several critical items to make sure all required deliverables were completed. There were several long discussions, but Ryan ultimately completed all required task defined within the contract. I think he did learn and could do a better job on his next project in a windstorm barrier county. The system started-up without issues and has been running for 4 weeks without issues. A strong suggestion is to review the contract carefully and make sure to capture all your expectations before signing as I did have to refer to it several times to achieve my expectations.

Solar SME is a class act! They were the most competitive on price, used quality products (Panasonic panels, SolarEdge optimizer, IronRidge racking), and quite professional! System has been up and running since 2019. UPDATE: The SolarEdge optimizer ended up needing to be replaced in Aug 2022 as well as an inverter. Basem from Solar SME was in contact as soon as they recognized the problem (from actively monitoring the system) and coordinated the parts to be shipped to the house and dispatched personnel to come fix the problems. Everything is now fixed and the system is generating power!

Great Honest Company. Mr. Omar Diaz PM was great to work with.

We enjoyed working with Mr. Omar Diaz. He made sure we fully understand how solar works and made some very good suggestion and recommendation for us. We had a change order because of the availability of the brand we originally wanted came up and Omar made the transition easy. Mr. Omar Diaz has been very professional throughout our project process and I highly recommend Mr. Omar Diaz to be your project manager.

Excellent installers and troubleshooting team.

We had a great experience with the installer crew, who were friendly, professional, and communicative throughout the process. Shortly after install, one of the panels failed to come online. Basem Yani and his team were able to troubleshoot, diagnosing whether the problem was the microinverter or the panel, finding that the panel was a dud. He coordinated an RMA and delivered a replacement panel as quickly as he could and now my system is operating at full capacity.

Great Experience with Solar SME

Solar SME did an excellent job on the installation of our solar system. Johan Benz, our project manager, was a pleasure to work with and very responsive to questions and requests. Johan worked hard to oversee this project to completion. The installation team and electricians were hard working, competent and professional. We are happy with our solar system and would highly recommend Solar SME.

All around great experience

Had a great experience from negotiating price and contract terms, shepherding the design & approval process as quickly as possible, and a quick clean installation. Very pleased with our new system and especially felt taken care of by Ryan the PM.

They work with you every step.

very good experience

Really nice, helpful, dedicated and honest people

Very Happy

Great communication. Extremely happy with the whole process.

SolarSME Install

I worked with Musa Ezai first as we worked through the logistics of what my project would look like. Our email thread was 20 emails long as Musa diligently answered every one of my incessant questions. Once the sale process was complete, I was transitioned seamlessly to the project manager, Mario Azar, for my project. The fascinating thing about this process is just how much SolarSME does on the backend. I think Mario requested one actual action item from me, which was to pick up permitting papers at the local office. All other correspondence from Mario was to provide updates about the project. I never had to prompt for an update; it was readily provided. When an item was back ordered, Mario got the project back on track immediately. The installers were professional and thorough and everything looks amazing. All of the obnoxious details that go into this project with the permits and permissions and scheduling and shipping, all of that is handled by SolarSME. While all of that was happening, I didn't have to pay anything; payments do not start until your panels are turned on. I have every confidence that if something funky happens, I can contact Mario and get near-immediate feedback. Given the scope of this project, the fact that I had to do so little is remarkable. Really great experience

Great Solar System

SolarSME installed a great solar and battery backup system in Cypress Texas. Daniel Reed guided me through design and installation and Basem Yani continues to give great support, answering my questions via phone and email as they occur. Thanks SolarSME for the prompt and professional service and great system. Thank you Basem, Daniel and everyone else at SolarSME for making the solar process easy.

Excellent experience with Solar SME Inc.

We've had a completely positive experience with Solar SME Inc. and recommend them wholeheartedly. Xavier (Energy consultant) worked to understand our particular needs+hopes - w/support, advice, and answering questions to best choose our panels and system. We went with RecAlpha black panels, LG battery, and SolarEdge monitoring. Then Denis (project manager) took over and spent months walking us through the entire process - and I cannot say enough good things about him! He answered a million questions with patience and a consistently upbeat attitude - Easy to reach, professional, knowledgeable and friendly, throughout! Solar SME Inc is based in Texas, far from us; but they so smoothly managed all the paperwork/permits/inspections/subcontracting that were necessary - I would never have known it. It felt like they were local. Every single person they involved was respectful and professional. (Special credit to Cesar, who dealt with our old house issues late into the night! And Matt from Green Brilliance for a great, informative install!) Doing this during a pandemic, with supply issues nationwide, I was fearful of holdups, but Denis kept everything on the rails and steady. Our systems has only been on a few days now, with storms too, but it's satisfying to see our battery fill and follow the progress online. Many thanks to Solar SME Inc for an excellent job! Less

Going Solar in Virginia

The experience and professionalism of the entire team were exceptional from pre-sales (Omar Ali), project management (Omar Diaz), and installation (Andrew and Lucky). Great work! Omar kept me updated throughout the entire process. Even after the installation was complete, Omar worked with the installers to address some minor concerns. I could not be happier with my system from Solar SME. We are now up and running with 46 REC panels and Encharge 20 batteries. I will reach out to them for all my future solar needs, highly recommended! Special shout out to Omar Diaz and Drew!!! Thank you!

Great Solution for Consumers

I used Solar SME for my solar install in the Houston suburbs - highly recommend them. Whenever I have an issue or concern with reporting Basem Yani at Solar SME helps out and gets me resolution.

The experience and professionalism of the team was exceptional great work

Great service and product

Product, system design and service by project management ; especially installation professionals have proven to me in recent days of project completion that it was a great and professional experience. I recommend !!

I just turned on my solar array last week, so I can't say anything regarding the actual performance of the system. I can, however, speak to my experience finding a vendor, and then going about getting the system installed. I worked with Omar Ali during my research and purchasing process in Fall 2021. He was patient, thorough, and although it was clear he wanted the sale, he wasn't pushy. He worked with me, the borough, his sales and engineering teams, and the Sunlight Financial folks to ensure that I was able to get the maximum output given the limitations of my roof and borough safety requirements. I started with one project manager who is no longer in the role, and I don't mind that at all given some permitting and communication issues early in the project. Once Rick Hendrick became my project manager, he quickly resolved the permit issue, and communicated updates in both a timely manner, and in the channel of my preference (text and email, with phone calls only when a synchronous discussion was needed). Rick connected me with our local installer (PositivEnergy) for the final measurements and layout, and we were able to make adjustments based on the installer's knowledge and experience. It was then a pleasure to work with the same team months later when the materials arrived. Installation took place in one day, and just over a week later all inspections were completed, the meter updated, and system has been switched on!

Going Solar in 2022

Thanks Solar SME for helping me be part of the solar community. It was a pleasure to work with everyone from pre sales (Ray), project management (Rick) and installers (DJ) to get here through all hurdles. I am very pleased.

Good company

Our solar project just completed about a week ago. So far, everything is working as it should. I got a bunch of proposals on energy sage and Solar SME was definitely the most responsive to questions and inquiries. Some others were harder to get a hold of or took longer than promised to respond. The entire project took just a little longer than predicted, and there were a few minor hiccups along the way, but nothing that wasn't sorted out in the end. Our project manager was Denis Lee, who was very responsive during the entire project.

Stands behind their systems!

Solar SME designed and installed my solar system in 2018. They provided incredible service and unbelievable value. Unfortunately after three years my SolarEdge inverter stopped working… this was the moment of truth where we would see whether the lofty warranties were worth the paper they were printed on… I have to applaud Basem Yani for his exemplary service. Within 24 hours of the inverter failing Solar SME had filed a claim with SolarEdge and received an RMA! And within two weeks the replacement inverter had arrived at my house. Basem was in touch with Frank (technician) who had a team member at my house within a few hours of the inverter arriving. My mind is blown —I can imagine a company doing what’s right, efficiently and effectively, when I am about to pay them thousands of dollars— however, I am in awe when a company stands behind their product years later. Basem’s white glove support was the embodiment of my top-notch SolarSME experience. This company did a great job, and I really appreciate how professionally run Technical Support/Compliance is.

Inverter error after electrical storm

Unable to contact my project mgr after many calls and msgs. Finally called operations at main office in Duncanville and was put in contact with Basem Yani. My inverter had an error msg and shut down so no solar panels and no batteries. Basem jumped right into the problem, he contacted Generac and if they couldn't correct the problem remotely he was going to send an on site team. Generac was able to correct the problem but Basem contacted me frequently as the problem was being resolved. Basem contacted me numerous times after everything was working correctly. It is a good feeling knowing you have people like Basem working for you. My thoughts are you need to put Basen Yani in charge of customer service, he is an asset to your company and we as customers need him.

Long process - but very good results

Purchased in November. Completed in late April. Raffy kept me updated all along the way. Even when install was complete, we weren't satisfied with the exposed wiring. Raffy worked with the installers and they took care of it. We're up and running now with no issues. Thanks!

Amazing customer service and experience!

I cannot say enough good things about Solar SME. The process from start to finish as been excellent. After our installation was completed, Basem reached out to me to address some issues I was experiencing with my system. Now the system is generating full power as planned. Truly amazing customer service and a pleasure to work with. I will be reaching out to them for all solar needs as well as recommend to other. Special thanks to Basem Yani!!!

Solar SME proactive professionals

Basem Yani and your team at Solar SME, Thank you for being proactive in diagnosing a downed inverter and replacing with warranty for our system originally installed September 2019. SolarSME also replaced the soon to be phased out 3G communication with WIFI. The infield technicians that installed these changes were also efficient and professional.