Solar SME - DUPE

Great Job!

I chose this company for solar as they were local to my area. Areej was my project manager and did a great job at walking me through the whole process. There were minor delays but were taken care of. I started the process at the end of January and they completed mid May.

Great Company that Delivered Quality Product/Service

This review is on Solar SME, the service they rendered and the performance of my system. The physical installer Solar SME contracted was amazing. They were respectful, efficient and did very clean work. They damaged some drywall, and that was fixed (perfectly) in a couple days. A few months later, I had a leak, and this was fixed in 4 days, again, perfectly. Ricardo Dylan and Ruben Kian both were very helpful in getting my leak resolved quickly. Ruben was also extremely helpful following the installation in getting the interconnection agreement finalized and keeping me informed. The system has been operational for nearly 5 months, and despite unusually cloudy weather, my production rate is very close to the rated production for each month (https://pvwatts.nrel.gov/) and WELL above the warranty production. I am a nerdy engineer - I have done extensive data analysis on the system and average weather for my area, and calculate that in an average year, my production will be higher than the designed amount assuming no losses (which of course is a bad assumption, especially compared to the first few months of operation). Solar SME was one of the least expensive quotes I got with some of the highest-rated hardware. I was skeptical - they delivered and I am completely satisfied. Was the experience perfect? No. The process took far longer than originally estimated (about 3 extra months). The delays were two-fold and neither the fault of Solar SME. 1) Panels originally quoted were unavailable due to global supply chain issues and the design/contract had to be re-done. 2) CenterPoint took a LONG time to approve the interconnection agreement application. Solar SME could have done a better job explaining what was going on to me - but this complaint is not enough to lose a star. When I complained to them at the time, they assigned me a new project manager who was much better with the communication.

Fabulous job, better support!..

Ruben Kian and the team at Solar SME did a fabulous job on our system. Very responsive to difficult situations and always there for us. Highly recommended...

Great installation and better support!!

Ruben Kian and the team at Solar SME did a fabulous job on our system. Very responsive to difficult situations and always there for us. Highly recommended...

Very smooth process and installation

I had a great experience with Solar SME. After researching many companies, I chose Solar SME, they were highly recommended on Energy Sage. My experience was as it was described by many reviewers. My project manager was Mario Azar and he did fantastic job on keeping me updated at every stage. I signed the agreement on December 1st 2022 and Solar panels were installed and producing energy on March 7th 2023. I would certainly recommend Solar SME to anyone who is interested installing Solar panels.

Conscientious service

Solar SME took care of us very well. Our liaison, Dan Marino, kept me in the loop. A long time passed between original agreement signing and installation, but I was confident they were assuring that all permitting and agreements were finalized before actual installation. Installation, then, was very quick, less than two days, and there are no loose ends. Thank you.

Easy to work with and very responsive

Zen Harlem of Solar SME was very easy to work with as I dug into the state residential building code with him during the planning stages to maximize production and minimizing building code offsets. No matter how many changes I made and questions that I had about the types of inverters/panels available and the layout, Zen worked with me and answered all my questions to ensure that I was satisfied. Once the plan was submitted for approvals and permits, they were approved without a hitch on the first go around at every step. As with all major projects there were a few glitches, but Solar SME always responded immediately and made it right and quickly, too. In one instance, after the materials had been received and the installers showed up, it was found that the wrong tilt supports for the north roof had been shipped with the materials. Zen immediately responded by shipping the correct parts overnight to keep the project going. Solar SME's subcontractor for the project was also top notch and also very responsive. After installation completion and once the PTO from the power company was issued, I discovered that a couple of items were missing for monitoring production which was needed for the subcontractor to commission the system. The response time to get the parts over to me and for the rep to show up onsite to get the system online was same day!! If there's one thing I'd have to say about Solar SME, it's that they were always available at every step of the project and this was instrumental for timely completion.

Glad to Go Solar

I used EnergySage.com to collect 5 quotes for my residential solar panel project in PA. The transparency EnergySage provides is unsurpassed. The standardized process meant the 5 quotes were really easy to compare and I was shielded from numerous duplicative sales calls. I highly recommend using EnergySage.com for your residential solar project too! Solar SME was one of the five providers to bid for my project. They weren't the cheapest, but I selected Solar SME for a follow up call because I was drawn to the quality of equipment included in their quote. In particular, they use industry leading EverVolt panels by Panasonic with an efficiency rating of 21.2% and end of warranty guaranteed production of 92% in 25 years. Those numbers were meaningfully superior to the other 4 quotes EnergySage had obtained on my behalf. My follow up call with Ray Conner gave me the confidence to proceed. Ray's presentation was very clear and very compelling. He is a true subject matter expert. He had all of the facts at his finger tips, and answered all of my questions to my satisfaction. He also added a rebate to help make the quote from Solar SME even more compelling. I'll update this review as my project progresses, but so far, so good! I'm very excited to being going solar! *** Update ***: my project went live today and I love the app which shows how much power I generated. Much thanks to Emir Kemal from Solar SME who guided me through the entire process with patience and skill. He was consistently responsive and helpful. 5 stars!

Envoy IQ not reporting due to change in Internet provider

I sent an email reporting the condition. The email went unanswered for several days. I then called and left a VM with Support. Got the call back from the project manager (whose name was Faris Atal) and got instructions to restore service. Everything works again now!

Great experience and results!

Thanks so much to everyone at SolarSME; especially Mario Azar, who provided a great experience from the start of the project to the very end! I recommend SolarSME for anyone interested in solar but unsure how to get started. I think you will find you get great value, great personalization, and great communication from start to finish.

Pleased with my solar panels and experience

Solar SME was the best bang for our buck. That's why we chose them. However, I am recommending them, because of the service end of the bargain. Andre Leon was my contact and was always ready to talk and explain the steps in the process and work through rectifying the minor bumps in the road that always occur with a job of this scale. The final product looks beautiful. Likely unrelated to Solar SME, but I wanted to share in case this is helpful for future buyers: The financing options are poor. Increasing the loan amount to get a better rate is not a wise decision. Pay off in one fell swoop if you can. Or find financing via a HELOC or refinance. The actual Panel Model was: 32 x Q Cells Panels [Q PEAK DUO BLK ML G10+] (400 Watts). I couldn't find it in the drop down, and needed to put something for the review to post.

Awesome job

Raza Khan was very helpful and expedient with service to meet our needs! Definitely will refer him to others

Top Notch Solar Provider

Our experience with Ruben Kian from SolarSME can be summarized as trustworthy. Ruben immediately answered every call and text message. He was honest with his responses even when he had to perform research on my request. As far as SolarSME, they kept every promise and were loyal until we obtained permission to operate from our local power company. Furthermore, their monitoring software and responsiveness are as trustworthy as working with Ruben. We are delighted with this outcome and recommend this company to anyone considering an affordable and top-notch solar provider.

Good Service, Value for Money

I would like to express my gratitude to Solar SME and specifically Raffy Sha for bringing my project to completion. Due to reasons beyond their control, my project took a long time and was more complicated due to the limited size of my roof, but Raffy and Solar SME were there throughout, making sure that the project made it through the entire approval process intact. Good service, value for money!

Large Residential Install

Ryan was professional from start to finish. We had to navigate different solar panel install configurations. Also had to make decisions regarding battery backup that had to be removed due to problems with Oncor. Once the install finally was approved by Oncor, everything happened quickly.

My project manager Areej was on top of the process and kept me updated throughout the duration of the project. She was very helpful and took care of all my project needs.

Good company to get solar system.

I did some shopping around and got asked a lot of questions. Solar SME was never pressing to get a sale. Emir answer all of my questions and made sure my project was moving along.

Solar Panel installation

Solar SME is a great company to work with. Our Rep, Ruben Kian was always available to answer questions and satisfy our needs. Would highly recommend this company!

Great experience

Emir was great to work with and he was very diligent and forthright during the design, procurement, and installation phases. All issues, however minor, were resolved quickly and completely. It was a pleasure working with Solar SME and I will recommend them highly to anyone wanting to install a solar system at their home.

Solar SME just finished the installation of our solar panels and it was a great experience. Everything was explained up front, with updates as the project progressed. Ruben Kian was our project manager and he did an excellent job of keeping everything on track. If you are thinking about going solar, I would definitely check Solar SME.

Great All Around Experience

From the project manager Raffy Sha, to Aryan in sales, the onsite Project Manager Josh, master electrician Baruc and electrician Jesus and all the crew- the experience was an excellent one. These guys did a great job with not only a timely and high quality install, but also with the contract setup and detailed design for the HOA. I had an independent contractor inspect the job and he said it was the best install he's ever seen. Highly recommend this company.

Solar panels installation by Solar SME

We had a wonderful experience with . Project manager Emir did the great work in coordination with different teams and completing the project on time before the Year end. I'm impressed and recommend Solar SME highly!!

Good experience and nice system

I liked the product and the service. I would hire them again.

Managed properly

My primary contact, Ms. Areej, was responsive and accountable at each step to make the each phase of the project was properly executed. She even went the extra mile contacting me while on vacation out of the country to make sure we got Permission To Operate before the end of year deadline. That was impressive. Her team of installers and commissioning went out of their way to keep me informed and to correct any obstacles that arose for things beyond their control.

IT WAS A GREAT EXPERIENCE FROM BEGINNING TO END. Many thanks to Johan Benz, the project manager who oversaw everything.