Solar Sale USA

Verified profile
Updated: 23 April 2024
Installer

Installing solar since 2010

Solar Sale USA logo

3.32 from 30 Reviews

How was this rating calculated?

SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 0 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Unrated

Solar Sale USA reviews


Breakdown of consumer reviews

Sales Process

3.6

Price as quoted

4.1

On schedule

3.6

Installation quality

4.1

After sales support

3.5

Latest good review thumbs up

Ms Jackson | Hephzibah, Georgia | 02/18/2024

VERY IMFORMATIVE

I contacted Solar Sale to get a quote and we amazed at all the information that I received. I am anxious to get started doing business with them!

read more

Latest bad review thumbs down

Michael Jones | Cochran, Georgia | 08/15/2024

Never Ending Nightmare

This experience has been a 3 year disaster. We purchased an $80,000 ground mounted 15 KW system with battery. From day one, the system could not "island". When the utility power goes down, the entire solar system shuts down and the power stays off even when the utility power comes back. I have to remove the BUI panel cover and manually throw a high voltage switch to turn the main utility power back on, outside and often in the rain. If the power fails and we are not home when it goes out, it stays out. We have a farm with 6 freezers and lost a lot of food when the power flickered and our house stayed dark when we were away on vacation. So, we bought this system to improve our power reliability, and after spending $80k, have something demonstrably worse. 3 years on, the fault has still not been corrected. The technician came out twice and poked around with no results. We have not been able to get a technician here in over a year. Then, things got worse.... On May 1st of this year, our $17,000 battery decided to stop providing power at night, although fully charged. In June, one of our two inverters quit and refuses to restart, shutting down half of the solar array Shortly thereafter, the modem in the system went out, so it cannot connect to the Internet. Solar Sale still will not come out to even look at the system. Lots of excuses but no service. We have been left high and dry, paying our utility for our power while paying the loan for the solar system, which at this point is just a modern art piece installed on our farm. Dealing with this company has been a nightmare from which I cannot escape.

read more

All reviews

>
>

SuperGroove | Riverdale, Georgia | 04/23/2024

RUN FROM THIS COMPANY!!!

Equipment works. But everything else is trash. Sales guy said the 2nd battery was $6500. That's better than the first quote I received. PLUS, their financing was better. Somehow though, that second battery was never secured. Once I was approved it should have been. The sales guy, michael, acted like he would lose his job if I canceled. I had no desire to cancel. I just wanted the second battery that I was promised. That is the WHOLE reason I purchased from US Solar Sales. Anne, the operations managers, came along and said well hey he didn't do it right but I'll honor it for $7,000. That was early February. Mid-march when the money was in hand, all of suddenly the only battery available is larger, upgraded 15kwh unit for 16,500. Add $1800 for a new inverter. WHAT?? That doesn't match what I was told. You can never ask a question on Monday and get a straight answer or response in 2-3 business days. It's always 3 to 5 weeks. So the operations manager said she would get with the CFO to see HOW to make this right. He has never responded and I've asked for follow-ups multiple times. Regrettably, I gave them a referral. Do not do business with this company. Until this review is updated, it is true and accurate. I am looking at other avenues that will cost WAY more money than sucking up your company dropped the ball to get what I was promised. Yes, the agreement is in writing. The company just chooses, for whatever reason, to stay unorganized and unprofessional. Case in point: 12/19/22 I got a random text from Ted that my supplies were here. I immediately asked about the second battery, BUT there was no status update along the way. We started this in October... Installed in January. Update: 6/27/23 I just spoke with Anne. She had been out. The missing piece in all of this is that the sales rep LIED to say I didnt want that second battery. I knew there was a disconnect somewhere, but I didnt know. Now, he stands to lose commission. Not my problem. When asked about the situation, which is probably why the Sales Director wanted to speak with me, he said i didnt say that. ALWAYS keep records and receipts. Still does not change the right hand doesnt know what the left hand is doing, but I upped to two-star. I will continually update. Update 4/23/24: still no response. Its amazing to me that the CEO has been notified, but has yet to reach out. Faye is the new Quality Assurance Manager, but somehow has no authority whatsoever. I've filed complaints with the BBB, Georgia Department of Consumer Affairs, AND TrustDale, one of the local consumer reporters. Here is the worst part. All i want to do is get the second, discounted battery they agreed to, which is the WHOLE REASON I purchased. I had to go down to one-star. MAYBE the owner, or whoever has real authority and is willing to honor the promise, will respond. Until then, I'm going to EVERY site I can to do a 1-star review. That is my only recourse, as I have priced a BRAND NEW SYSTEM to do what I cant get this specific installer to do. By the way, SolarSaleUSA lied by saying they no longer had my battery as its NO LONGER MADE!!! Just because something is no longer manufactured does not mean it is inaccessible. The company that did the review has the SAME LG BATTERY available that I currently have. Again, I just want someone from SSU to physically call me. We could have worked it out over a year ago as an advertising deal to ease the finanical hit to keep promises to a customer. I promise I'm easy to work with. I'm just STUCK with SolarEdge as I cant undo the project.

read more

Pryor Green | Watkinsville, Georgia | 04/16/2024

Questionable business practices

The company charged me $15,000 for a solar battery I declined. I have provided documentation and over a year later they still have not rectified their mistake. The person assigned my case, Anne Thomas, does not respond to emails requesting updates. Good Leap the loan company has done everything they can to assist correcting the mistake and Solar Sale is not responding to them either. BEWARE OF THEIR BUSINESS PRACTICES!!!!!!!!!!!!!!!!!!!!!!!!!! From: Pryor Green Watkinsville GA. if anyone from solar sale USA wants to assist in addressing the issue

read more

Brian Estep | Ellijay, Georgia | 08/08/2023

Worst scam ever

Over 2 years and never connected my solar system. Paid for solar power from finance company they referred for18 months and no solar power. Suing this company and their finance company. Worst scam ever. Promises made but never delivered. Also, the installers ruined my roof, causing leaks inside that they caused and could never repair. Had to pay for a new roof that they will not pay for. Awful company.

read more

Sameer Bakare | Dacula, Georgia | 07/10/2022

Installation

Solar Sale USA is very unprofessional they did not keep me informed of my installation. I had to contact them weekly only to be lied to as to when I would get my Installation. They promised several installation dates only to give a different date when that date arrived . I was told I could not cancel agreement due to cost already put into my project by Solarsaleusa. I will regret doing business with this company. I would not refer them to anyone else. I will be filling a complaint with the State Board regarding me not being allowed to cancel due to the length of time it took to get my installation, lack of professionalism of Ann Thomas and Faye . Consumers be ware do not do business with Solarsaleusa.

read more

Do not go with solar usa | Fayetteville, Georgia | 05/31/2022

Will not hook up solar .

I got solar panels to help save the planet and reduce power costs. So far they have not gotten a permit for inspection 2 week after installing wiring. Called county and they laughed when I was told that a permit was not even applied for! I feel I was taken advantage of, and wonder if the panels even work. I had to get my own contractor for the backup generator so it would be usable( not hooked up to solar system). I will not be encouraging anyone to go solar.....ever! Worst waste of money I ever considered. Do not get panels through this company!

read more

Don Hoxie | Atlanta, Georgia | 07/03/2021

I’m really happy with the installation and service

I’m really happy with the installation and service provided by Solar Sale USA. I just wanna encourage prospective customers to give it a try

read more

Jerome and Vickie Romero | Covington, Georgia | 04/22/2021

Not producing as stated

Our solar panels are not producing power no where near as stated in the sales. We have been trying to get some one from service to work on the panels but showed up once without letting us know and we were not home. The panels are facing what appears to be in the wrong location because they are in the shade a large portion of the day. Service department is terrible about returning calls or scheduling appointments.

read more

Disappointed | Marietta, Georgia | 03/30/2021

Poor sales tactics and a no show at the meeting

I initially contacted Solar Sales for a quote. I should have discontinued the conversation as soon as the salesperson asked if my husband would be at the meeting, assuming (1) I am hetero, (2) I am married and (3) I require a spouse's permission to initiate a project. I stupidly agreed to the meeting and the technician was a no show. A week later their office called me to find out how the meeting went. If they have such poor communication within their company, I cannot imagine how bad it would in an installation. Fast forward a month, I came to this website and filled out the sales request form. I received a call from none other than Solar Sales. I started to politely ask them to remove my number since I'd already spoken with them and before I could get out a sentence, they'd hung up on me. Just stay away from this company!

read more

Nikki G | Atlanta, Georgia | 06/06/2020

Good company .. Good Service

Overall we feel we got the best products we could get for the price we wanted to pay. I spoke to couple referrals and they said any time they had a question or service issue they responded fast.

read more

RoTurner | Fayetteville, Georgia | 05/22/2020

The company is great and customer service is wonderful.

Installer was great and the salesman was very well mannered

read more

Solar panel cost calculator

Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Utility scale solar sales and installation

Utility scale solar - EPC

EPC installation - Other solar sales companies

EPC installation - Hybrid solar systems

Sonnen battery sales and installations

LG Chem solar batteries

SolarEdge - StorEdge

Roof replacement - Shingles

Roof replacement - Metal roofs

About Solar Sale USA


Solar Sale USA solar energy systems not only generate energy on your roof, they can also generate cash in your pocket. We have special programs that will allow a system be installed with $0 down.

Office locations


Select state

Loading...

Georgia - Atlanta

1201 West Peachtree Street Suite 2300, Atlanta GA, 30309

Loading...

Illinois - Chicago

8745 W Higgins Rd, Chicago IL, 60631

Contact Solar Sale USA


Location pin
Head Office
1201 West Peachtree Street Suite 2300, Atlanta GA, 30309
Website