Solar-Ray, Inc.

Horrible Service

I decided to go with Solar Ray to install my solar panels due to the longevity in business thinking that this meant they offered great service. Well, I was wrong. I had an issue with one of the inverters not working. I have tried reaching them by email, phone, facebook, even text, and nothing for over 3 weeks. They have not responded other than in text telling me that they will review my issue and get back to me. Still nothing. 3 weeks of no production. I even called the manufacturer of the inverter myself and created a "ticket" which I forwarded to Solar Ray. Still no response. SMA checked my system remotely and mentioned that it wasn't the inverter as it checked out and that it had to do with the install. I had to hire someone to check my system and effectively something in the system burnt out. I would recommend not going with Solar Ray ever because while they are responsive when they sell the system, you get nothing for service when things go wrong even though they mentioned that this was where they excelled. Move on from Solar Ray

They were not able to fix a circuit breaker

They do not have any costumer support, terrible service, I strongly advise to not buy from this company. After 3 years of my system operating it stop working, I contact them they send a third party technician that charged $320 and did not fix the system. The worst problem was that they took 4 months (without my system working properly ) to answer my call. During this period I left more than 40 calls and several email, never answered. Finally after 4 months they came down to check my system and the conclusion was the fault was the electricity provider that was kicking off my system and they could not fix. I suspected because several house in my street have solar power and they were working fine. I called another company and 15 minutes of troubleshooting they discovered my system has a faulty circuity breaker, in 5 minutes it was fixed. That is the level of customer service. Be aware, they promise the world to sell, but them you are by yourself with a bad system and the never answer your calls.

Had a very bad expierence with Solar Ray after signing a contrac

After meeting with owners and representatives of Solar Ray, I signed a installation contract for $150,000. + in December of 2017. After many months of very slow service and equipment failures my attorney finally gave them a dead line to finish the installation. After the time was extended and was ignored by Solar Ray. Before I decided to have a Qualified company finish the install in September 2019, I hired a solar engineer and an electrical engineer to analyze the work that had been done by Solar Ray. What they found were , many major installation problems in which the system could not do what they contracted to me to do. It is costing me appx. another $110,000. to finish the system so that it works the way Solar Ray contracted with me to do. Solar Ray claimed with a meeting with their attorney and mine was that I told them basically how much power I needed and I was shopping prices because I was on a limited budget. Both are absolutely untrue. What I was told to give them in the beginning, were 12 months of power bills and to mark all electrical breaker panels and what equipment they fed . They then again came out to the property and examined that information for themselves. I am not a trained electrician. I can do basic electrical work , but have no formal training. Buyer Beware!!

Worst Customer Service EVER!!!

I would like to rate with negative stars. They installed my system in February and were supposed to come change my inverter and here we are end of August and they never did. Would leave messages to who I think is the owner and they never call back. Now I go to test the outlet in preparation of the hurricane and turns out they never installed it. The whole sales pitch of having power during the day with these outlets serves me no purpose now that I may need it with this upcoming hurricane. Have not and would not recommend them to anyone!!!