Bigus D. | Sarasota, Florida | 07/23/2024
Look elsewhere
Like another reviewer here noted: this company is quick to sell you the system and take your payment, then drag their heels on the installation. Mine took almost 5 months, and it wasn’t a complex system. Worse, they damaged the roof, causing it to leak into the ceilings. I had to pay for a roofer to get it fixed. The solar panel system itself worked fine once installed, but I’d advise you to look elsewhere for a more responsible company.
Greg | Arcadia, Florida | 03/01/2023
I have also experienced the total lack of professionalism with solar direct when it comes to customer service. I'm not contacting them for social reasons, I'm contacting them because my system isn't working properly. They don't answer phones, they take weeks to respond to emails and apparently are quite clueless as to what is going on. They DON'T seem to care, period. They should NOT be in business. Avoid them at all costs.
Greg S. | Valrico, Florida | 05/07/2020
Great Service
We were looking to update our 15 year old system that the previous owners of the house had installed. After contacting a few vendors, we settled on Solar Direct based on the positive reviews throughout the Internet. They certainly did not disappoint. They were able to get my system changed out in a fairly quick length of time and walked me through everything that had changed. I am a very happy customer and highly recommend them.
Victoria | Sarasota, Florida | 09/09/2019
Great Company to do Business With
We just had 28 solar panel system installed and had a great experience with Solar Direct. We did our own research on different panels and inverters before deciding to go solar. From day one, we were treated very respectfully and all of our questions and concerns were answered. (Thank you Dale & Oliver!) We were given a complete description of how the process takes place and a projected timeline. Everything was completed in or very close to that timeline, the only delay of a couple of days caused by an abundance of rain for a few days. (Thank you Frank!) After the install was complete, we had to wait for FPL to install the NET meter, which was within a week, even though we thought it would be postponed due to Hurricane Dorian. Once the NET meter was installed, I was contacted and instructed on how to sign on to the website and install the app to monitor the system. So far, all seems great and it was a pleasant experience dealing with Solar Direct.
Coty Keller | Freeport, New York | 07/23/2019
Great products, terrific service
I'm a DIY homeowner working with Solar Direct for 12 years and cannot be happier with the product choice advice, sales and follow up support. They literally walked me thru the installation and maintenance of a solar domestic hot water system that is working as well today as it was 12 years ago.
mikesyl27 | Kissimmee, Florida | 06/25/2019
Great Solar installer
I have installed 15.3kw solar system which consisted of 45 340w TallMax panels. From the time of the order throughout installation the response was great from SolarDirect. I am a pest of a customer and have lots of questions and request frequent status. With a Tier 2 system it adds another level of complexity with insurance and agreement with the utility. Was provided a clear timeline and was able to keep in touch throughout the process. I even had to upgrade my main service panel to handle a line side tap. The installers were great and were not bothered by me being on the roof to ask questions and take progress pictures. This gave me a better understanding on what was being done and how everything tied in. This was even accomplished in one day and tested before they left. They answered everything and showed me the inverters and tied to main service panel. Since the agreement was in place prior to installation I only had to wait a couple business days for the utility to install my meter. When the system turned on one of the inverters crashed after about 50 minutes. Their service team took care of getting a replacement shipped and installed quickly. System has been performing really well and glad j took the plunge into solar.
solarguy27 | Boynton Beach, Florida | 06/06/2019
Since 1986 & A+ Rated on BBB
Solar Direct seemed to be the right choice based on their A+ BBB rating and also because of their 33 years in business. I gave them a try because of this and everything seemed to to be right about this company. My installation is clean and the job was done in less than 60 days. I didn't need to call them very much but always did receive prompt email replies when I had a question. Oliver is a great Sales Manager and Dale is a fantastic owner. I highly recommend Solar Direct for all your Solar needs.
Bigromo in Edgewater FL | EDGEWATER, FL | 03/26/2019
Not the closest, just the best!
I went solar in Aug 2018. It was something I wanted to do for a long time. I spent a couple of months learning and reading and signed up for some estimates when I thought I knew enough to do that. I went onto an online site and put in my info and it made my info available to solar companies to provide bids to me through them. I wanted to eliminate my bill for energy, but learned you don't want to size larger than you need as the excess is paid for by the power company. I selected 3 to talk to. 2 were relatively near me and had good reviews, but one (Solar Direct) was in Sarasota FL, almost 4 hours from my home in Edgewater FL. Solar direct started out as the underdog due to their distance from my property. But eventually my salesperson Dale earned my business and I went with them, despite them starting off as the underdog. I am happy that I did. They gave me a competitive price and excellent service and my system turns out to be sized perfectly without deficit or excess. My materials are high quality and the installation is neat and professional and passed inspection first run. We had a problem with one part of it when installed due to a manufacturing defect, so they got the opportunity to demonstrate great service when they made 2 trips from 4 hours away to diagnose and resolve the problem replacing the component at no charge. I could not ask for more. I am glad I gave them the opportunity and am very happy in every respect. I highly recommend them, and if they are not close by, don't rule them out.
Powered by the Sun | Punta Gorda, FL | 03/24/2019
A Good, Caring Company
Solar Direct has more than thirty (30) years in the solar industry. I chose them over other companies in part because of that experience and because of their commitment to their customers. I visited their HQ, spoke with company principals and left feeling confident in their ability to complete my project on my required scheduled.
Upset and Irate | Liverpool, New York | 01/14/2019
Do not do business with these people
These people use unsolicited telemarketing calls from a call center in India to drum up business. Calling you at all hours of the day and night and when you ask to be placed on the do not call list they hang up on you and call back an hour or so later and then every 4-6 hours after that for several days until you're forced to make an appointment or block the 20 different phone numbers they use to call you. I eventually just mad an appointment for a fake home i don't own (because they're too cheap to do any verification before they call) and wasted a sales guys' time.
