Solar Direct

Total lack of response

Been calling and emailing and leaving messages and reviews They never respond .Our solar hasn’t worked in 6 months and can not get anyone to respond !! Avoid this company is the worst

I have also experienced the total lack of professionalism with solar direct when it comes to customer service. I'm not contacting them for social reasons, I'm contacting them because my system isn't working properly. They don't answer phones, they take weeks to respond to emails and apparently are quite clueless as to what is going on. They DON'T seem to care, period. They should NOT be in business. Avoid them at all costs.

Do not do business with these people

These people use unsolicited telemarketing calls from a call center in India to drum up business. Calling you at all hours of the day and night and when you ask to be placed on the do not call list they hang up on you and call back an hour or so later and then every 4-6 hours after that for several days until you're forced to make an appointment or block the 20 different phone numbers they use to call you. I eventually just mad an appointment for a fake home i don't own (because they're too cheap to do any verification before they call) and wasted a sales guys' time.

TERRIBLE CUSTOMER SERVICE!!!!!!

I would NOT even give this company 1 star. I was a Customer Service Manager for over 10+ years dealing with complaints, damages and other issues with a company that has outsourced providers. So I have had to deal with both customers and vendors in my day. So I have seen my fair share of good and bad companies out there. This company has to be one of the WORST out there. As others have written in their reviews here too....very quick to sell you and up to the point of install things seemed great. Then once installed non-stop issues. Have failed inspection 2 times, no updates on anything, emails and phone calls with no responses (from both Oliver & Frank), no explanations, etc. In their contract agreement in black and white) it states that they would reimburse you for expenses if there is a delay. When I included verbiage from their own contract an my email, with no response until after 2 weeks but "we are working on it"... they don't even hold up their own language as written in a contract. In their proposal, website and other documents including their project timeline report they include the word "commitment". They do NOT even know what that word means. I have written several emails, including one quoting the contract, copying the Better Business Bureau and even advised that I sent separate copy of the email to the finance company as well; and not even an apology for the delay. We began the sales conversation with this company in the Summer. The actual panels were installed in October 2018. The timeline they provided said that even including the permits, inspection and FPL meter change processes that the panels should be on and functional by end of November. Here we are Jan 3rd, 2019 and still no end in sight or updates on status of anything. Apparently meter cannot be changed until inspection is passed. And I am receiving a $400 bill from FPL that they haven't paid the FPL invoice for the new meter yet (which can affect my account/credit/deposit with FPL). Palm Beach County Inspector has been here twice for inspection and they failed both times. Using the holidays is not an excuse because they could at least schedule something with us, the owners, in the meantime for repairs to be ready for when holidays are over. And NOTHING!!!!!!!! When you contact the main number at Solar Direct, a female defends Frank and Oliver. She only tells you to contact the owner (Kirk) and provides his email and washes her hands that way from the situation. Doesn't even offer to escalate it to someone higher, someone that can help, etc. Useless as the rest of the incompetent people who work here. What happened to the customer??? I don't believe that the customer is always right from my experience but I do believe they would not be calling or reaching out in writing unless they have been BURNED in some way by the company. And this company has not only burned us but has cost us additional expenses due to their delays. We are now paying the financing payment for the panels that don't even work yet. On top of an electricity bill I should not even have anymore. So I am spending at least $300 more a month than I should be or as "promised" that I should not be spending once this was completed. This company cant even return a phone call. They make mistakes, they make promises and don't deliver. I will never recommend this company to anyone. I have contacted the BBB and reported them again.

Soalr direct costumer service is Terrible !!!

I am trying to give this company a Negative 10000 rating but cant.. Do not , I repeat.... do not use this company.. This is the worse customer service I have ever seen in my life !! "Frank" is the lone person handling customer service and is soooo bad" I dont know how this guy still is employed ! everyone in the company says.. "he is overworked" ,,,, he doest answer his phone..says the best way to contact him is by email, but then doesnt reply to emails.... you may get a response in two weeks...or you might have to send an email in two weeks .. then you have to call the 1800 number to get someone else , to find this guy!! I had some panels installed, turns out it was not installed well at all.. Tons of roof problems as a result. Just in case you missed this warning.....Dont get solar panels from Solar Direct !! if you do,,, and you have problems..that is on you, because you read this message.. Me personally wish someone would have told be to take my business elsewhere !!

Can you spell procrastination ?

Signed the contract 8 months ago... System was installed 1 month ago still not inspected, still not live.... paperwork not filed. Communication ? What communication ? They have their own agenda and it has nothing to do with the buyers agenda.

Terrible Communication, No After-Care

Solar Direct installed phase one of my solar system. Now, a year later, I have an additional $30,000.00 worth of business for them (phase 2) and they won't even return my calls and emails. My recommendation is find a company that stands behind their work, and will communicate with you, the customer.

Warranty Call

After a couple month, my solar panels power output almost twice less then it was when installed. Called a service deportment and got promise that they will call me next day and schedule appointment. After waiting a month for a call, I called them again and they said that they never received service call from me!!!

Horrible service dept

My solar system has been down for three weeks, I still haven't got my first electric bill and I've been asking for service and all I get is false promises. Service manager does not respond to emails or calls and when he does it's only for excuses be aware ,!!!

Still waiting for a pool heater

Regret hiring them

Solar Panels spit down the middle.

Sent out cracked solar panels to a job. Would not let me return them for ones not cracked. Gave me the run around. Their explanation was they sometimes come that way. Unbelievable.