Sierra Pacific Solar

No trust in this company

Had to wait over three weeks for appointment. I was prepared for a long wait. Repair man came without the proper equipment. He said he would put me on the priority list. Waited four days for date. Advised by company they would schedule me over a week out. Repair man never scheduled appointment. Really disorganized company!

POOL SERVICE-SOLAR

I PAY $19.95 PER MONTH- YEAR ROUND- I HAD TO PAY ANOTHER $19.95 FOR THE SERVICE FEE THEN WHEN HE CAME OUT, HE NEVER TOLD ME THAT THE PART FEE WAS GOING TO BE A MINIMUM OF $114. THE TOTAL WAS $133.95 WHEN HE FINISHED IN ABOUT 20 MINUTES, HE SHOWED ME A 1/4 INCHTUBE THAT WAS ABOUT 12 FEET LONG, HE REPLACED (ABOUT $5 TO $8 WORTH). THEN HE SHOWED ME THE BILL - LIKE WHAT??? THIS COMPANY SHOULD BE CALLED GUYS IN THE BIG RED TRUCKS THAT RIP YOU OFF" BESIDES HE WAS LATE BY 2 HOURS. WITH NO PHONE CALL AS I HAD TO CALL THEM TO ASK WHERE HE WAS!!!

Not good

Not happy with this company at all. New solar panels leaked every year as soon as we had them installed. Company charges you for service call without notifying you in advance even when its covered on warranty. Never charged for the last 24 years. Always finding reasons why panels leak and trying not to cover on warranty. Be wary!

Pool solar heater

We have had nothing but terrible service from Sierra Pacific. We had heat pump and pool solar water put in. We felt our pool was not heating up enough. We eventually had a service call from “Jeff”. He thinks everything is working mechanically okay and that the only problem might be the sizing of the system. This is now our conclusion also. Jeff said he would go back to the office and check the file to see what the surface area of the pool as determined when the bid was submitted. I suspect there are no measurements in the file and that the salesman just guessed based on his experience. Jeff never called back. I called and complained and still no call back. A second call to your office and they finally had Jeff call me. He apologized, as he remembered his promise to check the file. This was a Friday and he said he would check the file and call us Monday or Tuesday (20th or 21st ). He even said he was calling the office and having a reminder set up. So now it is Tuesday evening and no call back. At this point we feel our system was under sized for some reason, not sue why maybe to undercut the competition, ego of the salesman, ???. The salesman did not measure, did not consider all the waterfalls, spa, and wading area, etc. The other bid we obtained estimated an 8 panel system, but your team insisted we only needed 6. Based on the criteria regarding panels to surface area provided by “Jeff” we have determined we should have had and 8-10 panel system. If we are correct or even close that would explain the underperformance.