Revco Solar

Revco should be your LAST choice in Solar providers

Revco took months to install my system. As part of the contract they replaced and upgraded my main electrical panel. I will include only the short story here. My system was down an multiple occasions especially during peak summer months. It usually took multiple days for them to return my call for service. Then a couple of days would pass before the technician made it out to fix the problem. It was always just a reset of the system and then it would go out again. After many service call I finally demanded that SunPower take over. SunPower's technician inspected the entire system and found no problem. He then decided to check the main electrical panel and found that the AC wire was loose and was arcing when the AC went on. This caused the solar to be interrupted. Revco denies this could have been the issue even though I saw the loose wire with my own eyes and a full report supported this. The system has never shut down since this wiring problem was fixed. I am still battling Revco but they do not support their customers.

Terrible Communication and It Took Forever to Get the System Up

We started the process in the middle of February, 2015. We were told it would take 4-6 months for the system to be up and running. It was not up and running at full production until January 13th, 2016. If there was ANY communication, I had to be the one to initiate it. The only exception was when they wanted their money. I thought the installation team was good until I discovered they put 6 panels in the shade of a tree, which had to be moved to another part of our roof. The reason they put the panels in the shade was because they wouldn't fit where the diagram had them. The diagram had the panels all in one spot, but there wasn't enough room on the roof. Instead of checking with the designer of the diagram, the installers just "stuck" them anywhere. This entire process was a bit of a nightmare. Another company installed our neighbor's panels, and they were up and running in less than half the time Revco took. I've had neighbors ask about getting panels, and I tell them to go to any company BUT Revco. Also, when we got our final bill, it was over $1,000 than our contract showed. When I complained about it, they did drop it to $500.

The sales man promised the federal and state tax incentive if we signed a contract by 12-05, we did not get insultaion until 6-06, so we could not get the state. The delay in instalation was not communicated to us, we finally called and kept getting estimated dates for over 4 months until finaly insulation happened. The guys who did the insulation were great, Laura the manager/administrator not very good at comunication or coustermer service. (I think she was the owners daughter). Several of my neighbors have asked about my system, I have given the names of the other contractors I considered The system was delayed in SCE allowing it to be turned on because Revco did submit complete paper work, I think anyways I remember I had to leave my job and go home to fax some paper work that SCE had sent me to them so they could send to SCE