Renu Energy Solutions

Tesla Solar and powerwall

I’ll start by saying I love my Tesla solar panels and powerwall. The quality of the installation that Renu did was fantastic. …but there were a few shortcomings that kept this from being a 5 star review. Starting with the negotiations. When comparing prices for going solar, Renu initially came in way lower when talking with one of their sales managers. After I decided to pull the trigger with them, I found out the price I received was actually for Panasonic panels instead of Tesla, not sure if he switch the battery as well. I immediately called him and said, this isn’t what was discussed. After he failed to talk me into the Panasonic panels, the price increased of course. Much closer to the competitors, price thought it came down a little after he told me I couldn’t have the 20 panels I wanted because the powerwall wouldn’t be able to handle 20, only 19. I’m thinking that was not accurate as other companies did not have the same concerns. The next issue was with how long the wait to get things started. I took the first available appointment for a survey and it was in May after signing the contract in March. So 50% cash down on the night I signed a contract but two month wait for a site survey. Then another few weeks before the solar was installed. Then when the Duke Energy Interconnection Agreement was signed, we immediately new it was not going to go though because the primary account member needed to sign it, not a spouse who is on the account. When we brought this up to the Operations Supervisor, and asked if she could send us another to sign, she said to wait and see if it was denied. It takes Duke 10 business days to review and decide. So after a denial, the new agreement was signed by the primary account holder and 10 more days before the agreement was approved. Then you wait for Duke to update the meter before you can use the solar. So 11 weeks to get the solar panels active when taking the first available appointments. Not the 6-8 weeks I was told during the sales process. I knew the powerwall installation would happen later, which finally came at the end of October. The installation crew did a great job putting it in. The only hiccup came when the building inspector came and the paperwork was not left for the inspection. So we had to wait nearly a week to use it by the time the inspection happened. Overall, the work performed was great. Everyone that actually did physical work at the house were professional and pleasant, I couldn’t ask for a better crew. Those who work through phone and email only drag down the rating.

Excellent Company

They did all that they say they would. The installation crew was very professional and did a fine job. Renu was a little slow paying my roofer. Also, I realize it is not their fault, but the Tesla battery and switching equipment is on back order and they cannot tell me when it will be installed.

Renu. Great company and 5⭐️ knowledgeable team. Why 4⭐️s? Original expectations were no power bill from grid and 100% battery backup. For us could not be done. However zero regrets on making the Solar-Powerwall investment and on the Renu team start to finish. Just do your homework on the front end. And realize these products are on back order so it may take many months to completion.

Daise project on Edisto Beach

Renu presented themselves in a very professional manner.

Very pleased with Renu

We are happy with the way Renu has been in touch with us along the way to installing our solar panels. We have not had the inspection, so we don't know how effective and efficient they will be at this point.

Ver nice group to work with.

All interactions with Renu were great. My only concern was with Duke Energy and the solar rebate. It was very difficult to get this rebate and perhaps a more realistic picture painted by Renu would be helpful.

Great system that saves me money

I just installed a Renue Solar system in my house. WHY ISN'T EVERYONE DOING THIS? My costs for electric are locked in for 12 years and then it is basically free. Renu has great support and reacts to every request with speed and efficiency. If you aren't talking to Renu, you are going to spend too much or get bad equipment and service.

Great Experience

Renu did a great job informing me of solar options, helping me to understand various system size options I was interested in, and I believe helped me to find a system that best met my need. They acted without pressuring me at any point and the "turnkey" solution made the process very simple on my end.

Great value, decent experience

Great initial experience with great prices, but a general lack of proactive communication plagued the process. Renu seems to be a little short staffed. Some major problems (roof leak and Duke rebate problems) were able to be worked out satisfactorily. Early production results seem promising.

12kW Ground Array Project Started August 2019

We chose RENU based on available reviews at that time and we were impressed with our salesperson who was the most professional of the five different company representatives we interviewed. Price was also a factor.

Solar Panel installation

A friend referred. They are economical compared to others.

Solar Panels Installation

Renu Energy Solutions provided the materials and installed an 8.4 kW array on my garage. Their installation crew did an excellent job, from ensuring the standoffs on the roof were properly secure and leak-proof, that rails and panels were correctly attached, and finally the system was attached to the inverter on the side of the building. Their crew’s work could not have been better. But bureaucratic screwups in Renu’s front office delayed power delivery to the grid by seven weeks.

great company to do business with

The people at Renu were very pleasant throughout the whole install process. Customer service was second to none when it came to answering my questions and guiding me through the process. The only reason I gave them 4 stars is because the original consultant apparently miscalculated the size of the system I would need. The system I have is currently inadequate to take care of all of my energy needs. I still have a power bill and that was not what I had in mind.

Took a while, but now working well

Responsive sales team. They did take time to listen to my needs and addressed them. The final pre installation layout was suboptimal fit on roof but head installer was excellent to work with in reconfiguring a layout I am pleased with! My system has LG Battery back up and complex installation took multiple visits and 2 months for consumption meter to properly measure--but panels were producing properly the whole time so inconvenient but not critical. It's now working great

Decent, but not quite perfect...

I had a 31 panel array setup on my roof and for the most part, I'm happy with it. However, there are two things that I'd like to point out about my experience with this company. 1) They were extremely quick in coming out to provide an estimate, secure financing, and install the system. However, after the system was installed, it was not functioning. After two weeks of silence in reply to multiple emails of concern I sent about this, I finally wrote a fairly 'forward' email and included everyone at their office on it. I got multiple apologies after that and a giftcard in the mail. A few days later, the system was finally operating and producing power. This was a little sketchy to me. 2) Depending on who you ask at Renu (salesperson, customer relations specialist, installer, etc.) about the cash rebate for renewables from Duke, you'll get different answers. My system was installed about two months ago and initially I was told I'd get the rebate, it just may take some time. I followed up recently with Emma who is their Customer Relations person and she told me I have a "less than 10% chance of getting that rebate." This, too, was a little sketchy to me because it is a difference of $6,000.

Pretty good service from quote to install!

We had panels installed in January 2018. And for the majority of the experience, it was great! The quote experience was the best I've ever had because they took the time to really explain all the options and how each benefitted differently. And then the salesman, Cooper, let us make the decision without forcing us into anything. The install process was great and they completed it all in one day. And they kept on top of things in terms of getting thru all the Duke Energy red tape in order to turn them on. Now - I would give them 5 stars but there was a minor issue where a leak was caused by the panels. I was given the run around a few times before Renu finally admitted fault. But AFTER they determined that the issue was caused by them, they had it corrected in a very timely manner and were apologetic.

First Class Company

I had to cancel my contract just prior to installation, but I was happy with Renu's ownership of an honest mistake and their professionalism that followed. My initial contact at Renu believed that I was entitled to both a federal tax credit and an SC tax credit since I worked in SC and filed an SC income tax return. However, my home is in NC. The sales rep also presented proposals with the same tax credits in mind, and I signed a contract based on those assumptions. Unfortunately, on closer examination of the SC eligibility rules, we realized that the location of the installation must also be in SC. I was pleasantly relieved that Renu readily acknowledged their error and reimbursed the finance company completely. They were very professional throughout the process. My recommendation to anyone considering solar power would be to not rely entirely on the understanding of solar companies for tax credits and/or rebates. Although they have significant familiarity with the available credits/rebates, they are not always 100% accurate.