Renu Energy Solutions

Frustrating experience with a lack of follow through

Communicating with Renu is exceptionally challenging. Every employee I interacted with aside from sales was difficult to contact and didn’t follow up. The design of my solar installation went poorly. I raised issues. They ignored them. My system was undersized because they took poor measurements. They promised to help correct it, but they have failed to do so after 8 months. Additionally, they pulled me into a payment dispute with one of their subcontractors. That refused to pay them and I have a lien on my home as a result. After months of asking them to resolve it, they haven’t.

My experience has been very disappointing.

I began the process of expanding my solar system nearly a year ago. During that time, I was sold equipment that I did not actually need, which resulted in unnecessary expenses and wasted time. As someone who trusted their expertise, I expected honest recommendations that were in my best interest. The situation became even more frustrating when I needed an additional AC/DC converter to support the new panels I purchased from Renu. I reached out to the company approximately one month ago and have yet to receive a response. Multiple follow-up attempts have gone unanswered. The lack of communication and customer support has been unacceptable. When customers invest thousands of dollars in solar equipment, they deserve timely responses and ongoing support. Instead, I have been left with an incomplete solution and no assistance from the company that sold and installed the system. I chose Renu because I expected professionalism and expertise. Unfortunately, my experience has been characterized by unnecessary equipment purchases, long delays, and poor customer service. I hope the company improves its communication and customer support so future customers do not experience the same frustrations.

Awful. Just awful.

If you want salesmen who make promises the company won’t keep, condescending project managers, cost overruns (currently at 33% over original quote, and the project isn't done yet), design errors, and incessant delays (7 months and counting!) then this is the company for you. City inspection was supposed to be today but was canceled, apparently because Renu lost their electrician's license. I can't imagine how *that* happened. Cons: see above. Pros: none. I would not recommend Renu to anyone. Ever. For any reason.

Buyer beware - Contract not Fulfilled

My first year solar production was 57% less than contracted rates. I received 43% of what I paid nearly $40,000 for. I have a contract that states my solar would produce 9602kWh (after change order) for a system that was installed and turned on in October 2024. In July, we knew we were never going to meet that number and something was wrong with the system. We attempted to call several times before I finally emailed multiple leaders at Renu Energy Solutions asking for help on 7/23. What I got was a response from Ariel proving my system was under production and constant disregard of my requests to have someone fix it. We are now 3 months into asking for help and not a single person from Renu has agreed to fix the solar, step foot on my property to look at the solar, or even speak with me on the phone. I believe they have no intent on delivering the production values they quote and use their “we’ll pay your Duke bills” guarantee to profit on over charging for an outcome they don’t intend to deliver on.This was my experience, which may be a one-off or a change in how the company is run. I can’t speak to that, but I can speak to what is currently happening to my household as we speak.

Will not replace the LEMON battery system that they recommended

After 4 months of dutifully coming out to check the batteries (Home 8 ESS by LG), perform multiple fixes and patchwork repairs, the batteries still perform erratically. The fixes either don’t last or don’t work at all. All I get from them and LG is “we don’t see any problems from our remote computer monitoring” They did a great job on the solar panel installation, but the ESS has been a nightmare that has me constantly stressed out. LG took forever to recall and replace a prior model ESS— but only after a bunch of them burned up, so I’m pretty worried they’re going to ignore me over this system too, and Renu backs up whatever LG says. I want Renu to have MY back, and tell LG to send out a new system…. one that works…. SMH Renu: you highly recommended this system, even convinced me to go with it instead of Powerwall— so now back up your words with a Home 8 system that actually works like it should!!!!

NO SOLICITING

This company sent their door knockin' salesmen to my neighborhood and they knocked on multiple peoples doors with no soliciting and no trespassing signs including me. I already have solar panels which the salesmen saw because he mentioned it so why are you even bothering me? NO SOLICITING MEANS NO SOLICITING. Also, the salesmen barely even knew anything about the current solar program with dominion (our energy provider). why are they hiring people that know nothing about what they're selling and obviously can't even read signs printed in english

I had my system installed in 2018 by Renu. The installation process went smoothly, though I missed out on some of the expected rebate from Duke Energy due to the specific equipment that was selected. My experience of customer service after installation has been extremely poor. I have encountered bounced emails, unreturned voicemails, and a lack of follow-ups. I had an inverter failure under warranty and had to handle the warranty claim myself because I could not get a response from Renu. I have not had system monitoring now for several years because Renu has not updated the monitoring information and I can not restore monitoring myself since Renu is the administrator of my system.

BEWARE! BEWARE!BEWARE!

They are a scam. They haven't completed our project in the last 2 years. They promised great things which never happened. After installing solar system, they didn't turn it on for 2 months, And only came to the site after we followed up, because everything was fine from their end. Even today, their app shows that it delivers a specific amount to the electric company but electric company only receives half of it. Nobody is able to answer this or clarify this or have no means or technicians/engineers who can help with the problem. Me and my husband are tired of writing hundreds of email and nobody replies back. I even called the CEO but he of course didn't care as he has got my money.

Performance Misses Mark

I was excited by the opportunity to get solar installed at our home. Unfortunately the promises of eliminating 90% of our energy bill did not materialize. We did everything we were asked to do, including cutting down trees by our home. They did honor the shortfall the first year by issuing a check as promised in the contract. They also promised to "make good" as they said "when we originally proposed your solution, we misjudged the pitch of your roof. They came and took more pictures after an extended delay, but still no response. I was hopeful when installed, but am extremely disappointed with the customer service post-installation and the promises of making it right, which have not yet materialized...in two years.

DO NOT consider this company at all

I have a lot to say but want to keep this fairly short since its a lot. This is the main points of my dealings. Found a sales rep at BJs and decided to have someone come out and talk us through the process and options. The sales person came out, ran all of our numbers and told us that we would be able to get a system that would cover all of our electrical consumption needs for what our power bill averages out to. We actually decided to go slightly oversized than what we would exactly need since our panels aren't in the optimal location for the sun's path due to roof space. We were told that the size system we could would have us at net zero. There are a total of 15 panels. After signing up I told a bunch of people about our experience and wanted to start having other people I know start down the solar route. I tried to get ahold of the sales persons that came to the house to give them information for other people. I never could get ahold of them. A few days later someone else from the company came out to measure the roof to get the plans drawn up for the permitting and I asked him about the sales person. They told me that the sales person no longer worked at the company. I pried a bit to finally get an answer and I was informed that he was fired because he apparently had an issue of lying to people while giving them quotes. I should have taken this as a sign and tried to stop everything but I hoped we wouldn't have gotten lied to. That turns out to not be the case. After it was all installed and running for a several months, we never even came close to reaching net zero. I brought this up to multiple people at Renu several times, all of which told me they would look into it or run it up the chain. I finally talked to someone else at the office that reran the numbers and he told me that in order to get to net zero, we would need another 8 panels on the roof. (Also know that the panels we bought were the highest capacity and most efficient on the market at the time. So needing 8 more panels is insanity.) When I told him about how I heard that the sales guy that sold us the system was fired because he lied to a bunch of people, he proceeded to tell me that no, that sales guy just decided to move away to another state (just days after selling us our system) and the one guy that told me he was fired was fired himself because he liked to start trouble. So in short, the company is clearly full of liars that don't care about anything other than making money. The guy that told me all this said he would talk to whoever else at the company to try to get some sort of resolution. That was over 2 years ago and I've heard nothing. Renu did decide to call me up a couple times trying to sell me other things, like a battery back-up system. When I told the person on the phone about my current situation and still waiting for some answers, I was told that someone would give me a call the next day to update me. As you can probably guess, I never received any calls. The entire sales and management team are completely untrustworthy and do not care about customers in any way. I will give credit to the install guys. They were all very friendly and did a great job with the install. Its unfortunate that they have to work for such a terrible company overall. So overall, I am paying way more now for my own power with the loan and still paying toward power from Duke, than I ever had to pay when I was just getting power from the power company solely. The tax rebates also can't be used on your taxes the way they say they can be. That's another thing to keep in mind. Avoid this company at all costs.