RGS Energy (Out of Business)

Great Sales Experience. Bad at Everything After That.

The sales process was great. They were very attentive and offered the best deal on the best equipment. Then.. After signing the deal, they stopped returning e-mails and phone calls. It took them 6 months to get the materials delivered. Then it took 2 weeks before installation started. And the meter was installed incorrectly. They corrected that quickly as I was still holding the final 10% progress payment and their sales team was back to calling and e-mailing every other day. 4 years in, one of the micro-invertors stopped working. For 4 weeks, no one at RGS responded to my calls; e-mails; or web-chats. I initiated the replacement part request with the manufacturer and the next day RGS e-mailed me back to say a replacement part had been ordered and should be arriving in 2-4 weeks. I got the part in 4 weeks, notified RGS, and, again, they went silent on me. 4 weeks after that, I got an e-mail from RGS with a workorder stating that I would have to pay $350 plus additional costs for them to complete the work under warranty. That is where we stand now. If I had to do it again, I would go with a company that had positive reviews after the sales process. That is when you are going to need them they most. Good luck with your solar projects.

Everything is about MONEY

I chose them because the explain how and how much I was gonna save, how much the system was gonna produce, but it's no happening, they install the solar pannels back side of my home where there not much sun and they are tilted the way its suppose to be, i requested to install them on the other side where the sun we can take advantage but they didn't want to, also the guy that its in charge of the electrical department at RI or was very disrespectful to me, the way I was treated.

Dropped the ball at the end of process; fired all contact people

RGS has apparently fired all its project managers and sales reps for home installations right in the middle of ongoing projects. RGS issued a press release on March 27 that it was "exiting" residential solar and just selling its special solar shingles. Up until this week, we had a 99% perfect experience with RGS which beat its own estimate for installation and kept in touch as our utility dragged its feet for five months getting us approved. We were finally approved on March 26, 2019 and received an email from our RGS project manager explaining that someone would contact us to turn on the system. No one did, and on April 8 our finance company asked for a status and I sent an inquiry to the project manager in RI and the sales manager in CO. Both returned robo emails that both were "no longer with the company." Emails to the people supposedly covering for them went unanswered. The finance company then gave me the name of their contact at RGS, and an email to her also generated a robo reply that she was also no longer with the company. After over an hour of phoning, leaving messages, and waiting on hold, I used "Get Human" to reach a corporate customer service person who transferred me to a residential customer service person in CO, who agreed to help us turn on our system. Meantime, both the utility and our finance company thought we were active and have been trying to complete the meter work and are asking us for status. Terrible practice to fire people in the middle of projects and leave customers hanging. Not everyone can spend hours trying to get through to someone to pick up the ball again. Very unfortunate.

Over-promise, under-deliver

RGS assured me that their Year 1 production estimate was conservative (note, the contract provides no recourse for you, so you are relying on their word). During the first year, my system produced approximately 77% of their "conservative" estimate, which will extend my payback period substantially.

My great experience with RGS solar company

Working with Andrew Wright was fantastic. He is an expert on solar systems and explains things in ways so that I easily understood the the system and how solar works. I also give the highest praise to the Tony, and his people for their hard work ethic, high quality installation skills and that when they finished the install they left my property immaculate.

very bad sevice

very poor service. no master electrician on staff. and if you need to remove your panels IE: replace the roof they will charge $500 to get a master electrician to get the permit. took 2 months for them to replace my panels.

Top Class customer service and orientation

I definitely couldn't be happier to deal with this solar company. My Energy Consultant Brian Sture was extremetely honest, patient and diligent with the whole proccess. The company itselft already has a good reputation and is very trustful to choose it from the rest. I definitely will recommend this Solar Company for anybody interested in having a good experience getting their panels installed.

good experience with RGS

Andrew Wright in sales was clear, accommodating, endlessly patient, and ultimately persuasive in helping us to understand the process and choose RGS above a number of other companies for a subject about which we knew nothing. Locally, Dani Cuozzo in project coordination was completely knowledgeable about what we were facing in installation and responded promptly and constructively to our many many concerns about installing this system at an historic property. I am particularly grateful for her efforts to respond to my concerns about getting this work completed during the current calendar year. Also locally, the installation team of electricians Greg, Jim, Tony and one other whose name I now don't remember all showed up on time, worked efficiently, were courteous and respectful of working in our home, took time to answer my questions about what they were doing, produced work that looked to my eye to be professional, and finished ahead of schedule. I do not remember a time when I have had such a positive experience with tradesmen working at my house.

Great service and price

RGS Solar installed solar panels on our home this past August. All representatives of the company were friendly and professional, including the sales team I spoke with over the phone, the site inspector, and the installation crew. They walked us through the whole process and provided good information in writing to explain how it all works. Originally we were told that the installation would be in October, but they were able to get it done in August, ahead of schedule, which we really appreciated. I highly recommend RGS if you are considering going solar. They are also the oldest solar company in the U.S., which gave me peace of mind that they'll still be around for years to come in case any of the panels ever need repair or replacement.

Perfect experience with RGS

I had tried getting a quote with another company before going to RGS, and the other company didn't even participate in the incentive programs offered in Rhode Island. Then I went to RGS and they took care of the whole incentive application and made every step very clear. It didn't feel like I was being pressured by salespeople, and the price was about what I expected. Everything went smoothly and everyone at RGS was very responsive and friendly. I couldn't have asked for a better experience. I have only had the panels a little while and there haven't been any problems, but I'm sure that if I had any issues, RGS would be quick to fix them.

Residential Solar

I am very happy with the installation of my home unit. I have 18 panels. The communication with the sales rep, the company office handler, the financial department, and installers was professional, timely, and more than expected.

Took the money and disappeared

They have failed to provide necessary documents to Excel Energy on multiple occasions and our panels are still not activated after a year since we purchased! Paid almost 10k for those. They are rude, refusing to resolve the issue and not returning calls. Never purchase anything from them, they will rip you off.

Excellent job, high quality, efficient work

Only financing on the banks end slowed the process (10 year Smart-E loan at .99%). Everyone knew their job and did it well. Installation started Monday and the system was turned on Friday afternoon! Okay, might have been some luck involved, but they took good care of my roof and yard and the inspector was telling me how good all their work looked at the 25 sites he had seen so far. Everyone was great, excellent workmanship.

AWESOME SERVICE

RGS exceeded our expectations for arranging and installing solar panels at our home. They were informative and accurate during the first stages and then proceeded to get all the permits and complete the installation in a very timely manner - right on the dot of their original time schedule. We couldn't be more pleased.

RIPOFF

Scam. Purchased a brand new hows with their solar panels 1 year ago and the panels are still not working! At first they were coming back with excuses but now they are just ignoring our calls. Paid $9300 for the panels.

Great job

Installation was on time. Workers /crew exceptional from initial consultation through final installment and follow up fine tuning. Highly recommended

Solar install

The unstall team was professional and knowledgeable. They completed the install in less than two full days, fully explained the system and it's operation. The team left the site better and cleaner than when the arrived overall a great experience.

OUTSTANDING IN EVERY WAY

I have now had two solar systems designed and installed by the professionals at RGS energy and both times found their work to be impeccable. They are diligent, timely, courteous, knowledgeable and in all ways experts in their field. I highly recommend them to anyone considering a solar PVC system.

RGS Energy the bomb.com

I attended a meeting in September of 2014, held by RGS Energy, in Great Barrington, Mass. And I immediately decided to install panels on my house. I decided to buy, rather than rent, to take advantage of the government subsidies being offered at that time. And also to decrease my electric bill and get S-Rec payments. I made a very wise decision. Last year my electric bill was $74 and I have an all electric house. The installation went smoothly and was done on time and also done professionally. I have had some issues with Enphase but, I am happy to say, that when I call Colorado both Andrew & Brian have fixed any problems that I have had. They are gracious and knowledgeable and fun to talk to. And in the world today that's important.

Worst customer experience I ever experienced in my life.

Worst customer experience I ever experienced in my life. RGS Energy completely ignoring all my requests to perform a warranty repair on the leaking solar panels installation. Numerous attempts to contact the company looking for resolution are ignored. There multiple leaks dripping into the attic and into a room are that we have to live with because of the inactions of RGS Energy.

Very Happy making our own clean free power

We had our PV panels installed early spring.They were very professional ,polite,and respectful. We loved the fact that RGS took care of all permitting from the town and utility.. the time line that was given to us from the beginning worked out to be very precise.After we were up and running for several weeks and we received our first bill I felt it was not working right we made 1 phone call they came the next day found the problem and fixed it.The system has been working great since then. We love not having a electric bill and also love the fact we are helping the environment!!

Stay away from real goods solar

We got solar panels through real goods solar. They installed the solar panels, which we have not had any issues with. However, when we sold our house, we contacted real good solar to transfer the solar panels to the new owner. There should not have been any issue in transferring the solar panels since we did a PPA (prepaid purchase agreement) where we pre paid for the solar panel production. We could not reach anyone to get the panels transferred. There was nobody available to take our call; nobody that would return any emails; and nobody that would return phone calls. We called over 30 times without any response. This company will take your money but does not care bout its customers. The buyer of the house is now threatening to pull out of escrow, all because real good solar will not pay attention to its customers.

Best overall for us

We were impressed with the enthusiasm for what we would be getting out of it and they came up with a design configuration that far exceeded our expectations. The installation crew was fabulous, even working on a weekend so we could get installed in time for us to received our credit. They were thorough and attentive to detail. Thet came back for the meter on time and handled all the permits. We got our rebate immediately. We were up and running before we knew it. We highly recommend this company. We had virtually no problems from design. The online site where we can watch our benefits of the array daily is awesome, too. RGS Energy should be #1 on this list. We have had the system up and running since December 2015 and we have been saving money on our electric bill and have received a check from the electric company each and every month since. Be care full when signing up making sure you ask the right questions. Don't lease the panels. Find a way to buy them even if you have to finance them for a short period of time the system will pay for itself in a few years and you will make an insane amount of money from them is the after you pay the system off years we are so satisfied I held an open house at my home yesterday and they set up a tent in my driveway and they explained all about the system and I showed the people my savings and check #'s and I think we are going to have three or four of our neighbors and friends making money in the future also.. Absolutely great company.

Customer Service Excellence

We just completed our installation as part of a community-wide "Solarize" program. From the moment of our first contact, we received prompt personal service and complete explanations of the work to be done and projected timelines. Installation was slowed a bit by component delivery delays but we were kept informed. All employees who visited our home were polite and considerate. For us, the biggest benefit was having RGS handle all town and utility permits, inspections, installations and approvals. We received periodic updates and personnel were prompt in responding to our inquiries. Our system is now up and running and we are able to track our green energy production via the monitoring system set up for us by RGS. It's a very rewarding feeling to see the end results of this investment in real time!

7 years and still ticking

Installed our system in 2009 on a ground mount. System has always exceeded expected annual production, and warranty service for a shattered panel (?) was quick and professional. Would highly recommend.