RGS Energy (Out of Business)

Superb Experience with RGS!

We have had our panels on our barn roof for over one year, the installation was done like clock-work, the staff were wonderful and accommodating. The first winter our bills were very minimal and now after one full year, we are coming in at zero in bills and Vermont weather can be tough! Very pleased and highly recommend!

Horrible Customer Service

Very positive experience with initial installation and sales person (person left company though). Follow-up service is very, very poor. I am currently on message call #7 over 1.5 week period - without any response or reply from RGS. This is for warranty service.

Better than promised!!

Before I purchased my system from RGS I was told it would produce 85% of my energy. After the first year it produced 110% of my energy. This included using air conditioning for the equalivent of a full month during the summer. I couldn't me happier!

Feeling responsible and saving money😃

We have been delighted with the energy production, as well as the savings from our solar panels. Our bills are $0.00 to a few dollars a month and we have already earned back money from selling our SRECs. We are huge energy users but are glad we have done this.

Amaz(RGS)ing, Service(RGS)Oriented,Profe(RGS)ssonal

When I think of the words Amazing, Service Oriented and Professional it only seems fitting that RGS (Real Good Solar) be included in the middle of them. From my first contact with them through the installation and customer follow up, they have been exceptional throughout. What is even better is the value I receive from the power generation of my new solar energy system. My neighbors have commented as to how "clean" the installation looks. I have a tile roof and all the conduits are concealed within the tiles so the installation looks like the panels were part of the house when it was built. Oh yes I almost forgot the most important part (RGS)Affor(RGS)dable(RGS)....That's correct Real Good Solar (RGS) is at the front, center and end of Affordable. Want to know more send me an email to greg.e.lopez@gmail.com Happy Solar Customer

Great Work by RGS

Everyone from RGS was professional and courteous throughout the entire process from sale, through install and finally system turn-on. I'm very happy with the quality of the install, and the friendliness and professionalism of everyone I interacted with. I would happily recommend their services to anyone looking for a solar system.

Board Member and Trustee

Our 8 unit condominium used to have a shared $4,500.00 yearly electrical bill which is connected to our electrical hot water system. Over the last year, our electricity bills have been covered by the solar installation provided by Andrew Wright at RGS Energy. We now have additional credits which are positioned to allocate excess energy production to pay for our common electrical meter which is around $50.00 a month. In addition to the state tax credit and the federal tax credit savings we received, we are generating income due to this installation even after just one year. Our SRECs are paying for the system, which makes this very favorable. Everything Andrew presented to our board has happened. The guaranteed production, SREC payments, tax credits and system performance. Our next utility reading will be June 5th and we hope to continue with over production to cover our electrical needs for many years to come. I recommend working with Andrew Wright at RGS Energy if you are looking for a solar professional.

Efficient, easy and thorough

What every business should be like! Everyone I talked to was knowledgeable and pleasant. The installation happened in a day and all very professional. I would highly recommend this company to anyone.

Residential solar installation

Had three companies bid.

Solar Experience

I have to recommend RGS as I am satisfied with the installation and price. It will be one year in July and it will be nice to see the cost of electricity for the entire year.

Excellent customer support all along the way

From the first contact to initiate the quote, the comparative quality of the quote economic and technical detail, through design, construction and commissioning the RGS team was attentive, pro-active, personable....including the installation crew, who were not merely considerate, but actually a pleasure to have on-site, seriously.

wonderful service all around!

from the time someone came and discussed the plan to the time the last step was completed, they were super super folks to work with. I am an electrical engineer and I worked in the photovoltaic manufacturing business for several years. They knew what they were talking about, and provided excellent customer service all the way. Now, I don't even get an electric bill for the monthly service fee from National Grid!

Do not use RGS energy

First off they have no warranty service in California. They farm it out. Lied about paying for warranty work with their subcontractor then refused to reimburse. Told me I would receive a daily credit until my system was up and running. Never got it, and they never responded to inquires. Bad company.

Stay away from RGS!

In Oct. 2015, RGS installed three solar panels on my roof. The project was supposed to include registering them so that I'd receive SREC payments. On Dec. 16, RGS learned that it would have to install a meter to register the panels and billed me an additional $487.50. Rather than accepting responsibility for its failure to include the necessary meter in its work order, RGS attempted to raise the cost of the project ex post facto from $3,930,30 to $4,417.80. It's this kind of practice that recently caused the Better Business Bureau to revoke its accreditation of RGS. Unless you enjoy being treated the way I have described, I suggest you steer clear of this company.

Great Solar Company

Just installed a 4.4kW system in southern California. The installer (Helio Power) is top notch. We had a great experience with them. RGS and Helio were very professional and polite, and responded quickly to all my e-mails. The schedule slipped due to a change in installers, but overall that was a benefit as we were very impressed with Helio. Originally we were going to go with SunEdison, but RGS came in with a better price and better equipment, and we trusted / liked the RGS salesperson better. We are very happy with the enphase microinverters and the information they provide about the solar system generation.

Very poor warranty support

I want to alert everyone anticipating securing a Real Goods Solar (RGS) solar system. They do a fantastic job in getting a system installed and operating but once is paid for that is where the fantastic part stops. They do not stand behind they write warranty. I have a panel that has been looked at twice by a RGS provided technician and confirmed to be a bad. This issue has gone on for the better part of the year and promises are made that the panel will be replaced but those promises have been continually broken. Unless RGS improves on their warranty obligations DO NOT BUY a system from RGS.

roof leaks

Had a system installed on my tile roof. It has leaked from the first rain. This is the forth time I have tried to get satisfaction from RGS, but after having informing them that I have a major leak SEVEN days ago NOBODY has bothered to even respond to my request for "Customer Service"!

Home Owner

Very pleased with the installation. Clean & very net. The help in getting through the permit process was excellent. Especially where we live & have to get historical permission. The house is a colonial style home. You really don't notice the panels on our roof. I would HIGHLY recommend this company. Glad to have them use us for recommendations, if they choose to.

Beyond and Above Expectations

I had no idea what to expect in terms of the process of installing. The team was on team, efficient and went beyond what I had expected of them. Their set up was organized, obviously qualified to handle the job and trustworthy. They explained the process as we went along. I am beyond pleased. Thank you Andrew and RGS.

Excellent Sales Representative

Installed my system last year. Had great help and service along the way from Andrew Wright and RGS Energy team. I have been very happy with the system and their service even after the sale of the system. Would highly recommend Andy and his team.

Meets expectations 95%

A solar power system should be transparent, operate without you being conscious of it, and ours does. It delivers about 6 kW of a.c. power across a wide range of solar incidence (26 panels of 275 watts each). After 16 months of operation I find no serious issues. However I believe one payback factor was not calculated: icing of the panels in this Upstate New York location. Payback calculations included panel azimuth (compass) and elevation (roof) angles, shading, and average yearly cloud cover but not icing. It is extremely difficult to obtain data for panel icing. Although February 2015 was mostly sunny here, the cold was deep and sharp. The temperatures were too low to melt the ice and zero power was produced that month. I anticipate my expected 8 year payback might be 10 years. RGS employs local subcontractors for installation. You should follow the installation closely. I re-routed the wiring runs for my benefit, of no issue to RGS as that lowered their costs. Make sure you understand what is being done; you don't need a technical degree for that, just insist that RGS answer your questions about administration, operation, and technology (well-done, Andrew Wright). Also, check with RGS about people assigned to installation work as there is an opportunity for a scam; that someone could pose as representing RGS. You will feel more confident about your system if you understand as much as possible about how it works.

better than anticipated

After investigating other solar companies here in the north east we settled on RGS. Andrew Wright was our sales person and took the time, even with time zone differences, to hold our hands and walk us through everything. The initial install took a bit longer to get started due to extreme weather conditions but only took 1 wk. from start to finish. We have 57 Solar World panels for a 14.5kw service. Biggest issue we had was the local elec. inspector was out because of illness and the backup inspector did not know all the latest codes. It took the local elec. provider almost 3 months to change our meter over to a new Net Meter. System up a running 3/25/15 and we have not paid an electric bill yet (12/7/15) RGS has been very responsive to any questions and helping of reporting for SREC's. Our 2000 sq.ft. colonial uses about 17 kw. per day average. We heat and cool with electric. Install crew was GREAT and walked us thru the hole system and left the premise well kept. We have recommended RGS to several others already.

Great system but mediocre service

The installation was extremely quick and professional and the panels themselves are great. The staff at RGS, however, are not. They continually forgot to file paperwork and could not (due to incompetence) provide the information to me so I could file it. They would frequently not return phone calls or emails and it took several weeks to get a hold of someone who had any idea what they were doing. I was forced to use RGS' company of choice for an SREC aggregator as they would not provide the information to me or another company to choose my own. For being such a large solar installation company they seemed to know almost nothing about the process other than the physical installation.

Solar is Great

We have had solar for about a year know and everything as expected. It was easy to get everything installed and haven't had any issues plus bills have went down as promised.

Works exactly as advertised

I have had my system for over a year now. The sales and installation processes were a breeze (with the exception of difficulties from my homeowners association, but RGS was fantastic through that process). The system appears to have been sized perfectly, and the forecast output and savings are exactly what I was told they would be. I do not hesitate to recommend RGS - they are very honorable, and I couldn't be happier with the system performance.