Pure Energy Inc.

Verified profile
Updated: 13 January 2023
Installer

Installing solar since 2014

Pure Energy Inc. logo

3.67 from 12 Reviews

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Pure Energy Inc. reviews


4 stars

0

3 stars

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3.67

Avg. rating

Breakdown of consumer reviews

Sales Process

4.3

Price as quoted

4.4

On schedule

4.1

Installation quality

4.3

After sales support

4.0

Latest good review thumbs up

Nick | Lubbock, Texas | 12/14/2022

Pure Energy

Pure Energy was the best decision ever made great company and great customer service!

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Latest bad review thumbs down

Shane Darrin * Gentry AR | Gentry, Arkansas | 10/26/2023

ARKANSAS SCAM ALERT*

My experience is the exact same as Tim from Arkansas review. Lies after Lies. System does not produce anywhere near what was promised, constantly breaks and phone calls are going unanswered. Was promised my oversized system would power the entire house, yet in reality "When working" it covers the electricity for my refrigerator. Tax credits and incentives are also a joke and lies. The office in Arkansas has since closed down. Now stuck with a 40K loan and a broken system.

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JJSL79036 | Fritch, Texas | 01/13/2023

Disappointed

I guess you have to live in Lubbock to get good service. It took them several months to get around to installing our system and then it is not working properly. It shows that we only consume from the grid between 10:30 am and 4:30 pm and no other time. My first contact with the office and the salesperson went unanswered. I contacted SolarEdge and they punted it back to Pure Energy with a case number. Then when I contacted the Pure Energy office they said the will let me know when an electrician would be out. My batter has been charging in the morning and discharging through out the day when it shows the spike in usage. This has been going on since they installed the system. Meanwhile, Goodleap is harassing me for a payment that is not even due until March. Pure Energy did a great job swapping out my old electrical box outside and the installation was quick when they finally got around to it. Everyone was nice up until the point where I had problems. Now I am being ignored. I would not recommend this company to anyone at this point. May be if I lived in Lubbock it would be different.

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Andrew Bryson | Lubbock, Texas | 07/21/2022

Great local team for solar

If you’re in Texas and you’re looking into solar, Pure Energy is the way to go. The only thing I had to do on my side was provide my electricity usage and they handled the rest of it. I was skeptical on solar at first but I figured why not give them 20 minutes to show me the process. Once they showed me how much I’d be spending on electricity vs solar, I was amazed and mad I didn’t do it sooner. Installation was quick and easy. The app works flawlessly. I’ve already referred a few family members and friends and gotten referral bonuses. I can’t think of a single reason to not go with them. It’s saving me over $1200 a year right now but that’ll start going up as the cost of electricity increases too. Great group and I recommend the Lubbock office 100%.

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Devin Terry | Woodway, Texas | 04/06/2022

Excellent customer service!!

We have loved working with Pure Energy to go solar!! Everyone from the salesman to office ladies to instal crew were very kind and professional would highly recommend using Pure Energy!!

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Gina | Lubbock, Texas | 02/27/2022

Excellent Customer Service; Great Local Company

Have solar panels on two of my houses through Pure Energy. The installation process went pretty smooth. Installation was quick and thorough. Really enjoyed working with Adam Cavazos. Would def and highly recommend.

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Lopez Family | Lubbock, Texas | 06/10/2021

Excellent service and clean professional work

I cannot say enough about how impressed we are for the work that was done on our home. The crew worked in the blistering heat yet worked professionally and did an awesome job installing the panels. Their work is clean. No wires hanging out and everything looks great. Highly recommend Pure Energy.

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Jessie A | Lubbock, Texas | 05/13/2021

Great Service Great Product

I googled several companies in the Lubbock TX market! Pure energy was the quickest to respond as well as providing an affordable quote! Rob was helpful and answered all of my questions! The company was professional and friendly! They installed my panels within a day with professionalism and courtesy! Even after installation Pure Energy was helpful to my needs! I highly recommend this company within the Lubbock TX market! On top of this I also got my tax rebate credit which was awesome!!

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Chris Curtis | Lubbock, Texas | 05/13/2021

Amazing

Very professional and knowledgeable in all aspects, Terry was able to answer all questions with ease. He showed me all the instals that was in the area. And let my call a couple of customers as well before I made the switch.

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Natassia | Canon City, Colorado | 04/04/2020

Great experience!

We had been tossing around the idea of solar when Tyler came to our door about his services. He ended up quickly getting us the information we needed to make a decision and handled everything very professionally. Our solar panels look great and are very discreet, we are happy we chose pure energy for our solar!

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Nicole Balderas | Lubbock, Texas | 03/04/2020

Amazing Company !

Pure Energy was by far the best . My investment has shown savings over the year I’ve had the system. From install (which was quick) to getting the system turned on was about 2-3 weeks. I love the app that allows me to track my production. Solar was a easy choice when dealing with Pure Energy. The sales rep was very knowledgeable and took the time to answer all of mine and my husbands questions. No doubt in my mind that I made the right decision when choosing this company.

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Tim in Lowell | Lowell, Arkansas | 03/03/2020

Needs to be out of business

We were lied to from day one, and I have proof in writing. They lied about how much we would save, what our tax credits would be, when we would be up and running, and so much more. It took them 7 months to get our solar turned on after installation. We had to constantly hound them and the lady answering the phone lied to us, in an attempt to shut us up. She literally told us that we should be up and running but we just didn't know. They closed down the office in our area and left no warning or information to us who were stuck with a non-working system. Once running we discovered that we are not going to produce anywhere near the electricity we were told. Between the solar panels and our BARELY lower electric bill, we are now going to pay FAR MORE than our old electric bill. Once the panels are paid off we aren't even going to save very much off our bill. We even "oversized" our system. Our neighbors experienced the same issues, so we are not alone in this. They shut down their Arkansas operations (or so they say) and the rep they had running point to fix all issues...stopped answering his phone or returning calls/texts. He is one of several they have had, so i shouldn't be surprised. This company is crooked!! We have all the papers and worksheets from the original sales guys.

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Solar panel cost calculator

Service types


Residential solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About Pure Energy Inc.


Pure Energy is the premier installer of premium quality PV solar systems, based in San Antonio, Texas. The company was founded in 2014 by Justin Griffith, who noticed a growing divide between the quality experience and products customers deserve and what existing suppliers were able to offer.

Since its inception, the company has grown exponentially in both size and reputation. Today, Pure Energy is the leading installer of quality PV solar systems in San Antonio and has expanded its reach to include leading operations in several other markets around Texas. In 2018, Pure Energy proudly welcomed Rob Dickson and the Texas Sky Solar team in Lubbock Texas to the Pure family. This partnership brought a leading local Lubbock sales team, bringing an ideal combination of service and support to the west Texas area!

Pure expanded in additional markets throughout Texas, including various new markets in late 2019, and continues to expand into surrounding states at a rapid pace. For 2020, Pure is bringing its industry leading products and systems to Colorado, with an experienced business development team opening a new facility to house thousands of panels and a world class install team based in Colorado Springs. In addition, Pure has opened a full-time sales and installation operation in Waco, Texas dedicated to bringing high-quality solar products to the great residents of Waco!

Pure Energy is fully committed to providing the best customer experience and has invested heavily in both support and customer care resources to ensure that our customers have a consistent, dependable experience for decades to come. Our commitment to our customers and partners does not end when your solar panels begin producing cost-efficient, clean energy. Pure’s experts are ready and trained to service and support your system when called upon. We’ve built an organization that is ready for the long term commitment we make to each and every one of our customers, because you are now a part of our Pure family. Our goal is to be San Antonio’s (and Texas’) top installer in every facet of our operation.

Every choice and investment we make is predicated on preparing for a long term commitment to the needs of our customers and partners. Pure understands that this requires more than just quality products and great pricing. Our partners deserve the most professional, personal, informative and timely service available. That quality experience applied to every aspect of the process, so we are committed to upholding the highest quality standards in the industry. That’s what we offer you…the BEST. The best products, the best people, and world class service and support. Our organization is built for the long haul, built for you… and built right here in San Antonio! While we are proud of our roots, our passion and commitment extends in full to every branch of the Pure family tree as it expands throughout the USA! Pure’s team looks forward to bringing an industry-best, high-quality experience to all of our partners.

Experience a better way to bring clean, efficient energy to your home or property and reach out to your local Pure Energy rep today!

Office locations


Select state

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Texas - Lubbock

5714 40th Street, Lubbock TX, 79407

Texas - San Antonio

18847 Redland Road Suite 100, San Antonio TX, 78259

Texas - Waco

COMING SOON, Waco TX, 76708

Texas - San Antonio

231 E Rhapsody Dr, San Antonio TX, 78216

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Colorado - Colorado Springs

975 Elkton Drive, Colorado Springs CO, 80907

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- Waco

5900 Franklin Av Service Rd, Waco Texas, 76710

Certifications


Better Business Bureau American Solar Energy Society Solar Power World UL Certification

Licenses


Contact Pure Energy Inc.


Location pin
Head Office
5714 40th Street, Lubbock TX, 79407