JJSL79036 | Fritch, Texas | 01/13/2023
Disappointed
I guess you have to live in Lubbock to get good service. It took them several months to get around to installing our system and then it is not working properly. It shows that we only consume from the grid between 10:30 am and 4:30 pm and no other time. My first contact with the office and the salesperson went unanswered. I contacted SolarEdge and they punted it back to Pure Energy with a case number. Then when I contacted the Pure Energy office they said the will let me know when an electrician would be out. My batter has been charging in the morning and discharging through out the day when it shows the spike in usage. This has been going on since they installed the system. Meanwhile, Goodleap is harassing me for a payment that is not even due until March. Pure Energy did a great job swapping out my old electrical box outside and the installation was quick when they finally got around to it. Everyone was nice up until the point where I had problems. Now I am being ignored. I would not recommend this company to anyone at this point. May be if I lived in Lubbock it would be different.
Andrew Bryson | Lubbock, Texas | 07/21/2022
Great local team for solar
If you’re in Texas and you’re looking into solar, Pure Energy is the way to go. The only thing I had to do on my side was provide my electricity usage and they handled the rest of it. I was skeptical on solar at first but I figured why not give them 20 minutes to show me the process. Once they showed me how much I’d be spending on electricity vs solar, I was amazed and mad I didn’t do it sooner. Installation was quick and easy. The app works flawlessly. I’ve already referred a few family members and friends and gotten referral bonuses. I can’t think of a single reason to not go with them. It’s saving me over $1200 a year right now but that’ll start going up as the cost of electricity increases too. Great group and I recommend the Lubbock office 100%.
Devin Terry | Woodway, Texas | 04/06/2022
Excellent customer service!!
We have loved working with Pure Energy to go solar!! Everyone from the salesman to office ladies to instal crew were very kind and professional would highly recommend using Pure Energy!!
Gina | Lubbock, Texas | 02/27/2022
Excellent Customer Service; Great Local Company
Have solar panels on two of my houses through Pure Energy. The installation process went pretty smooth. Installation was quick and thorough. Really enjoyed working with Adam Cavazos. Would def and highly recommend.
Lopez Family | Lubbock, Texas | 06/10/2021
Excellent service and clean professional work
I cannot say enough about how impressed we are for the work that was done on our home. The crew worked in the blistering heat yet worked professionally and did an awesome job installing the panels. Their work is clean. No wires hanging out and everything looks great. Highly recommend Pure Energy.
Jessie A | Lubbock, Texas | 05/13/2021
Great Service Great Product
I googled several companies in the Lubbock TX market! Pure energy was the quickest to respond as well as providing an affordable quote! Rob was helpful and answered all of my questions! The company was professional and friendly! They installed my panels within a day with professionalism and courtesy! Even after installation Pure Energy was helpful to my needs! I highly recommend this company within the Lubbock TX market! On top of this I also got my tax rebate credit which was awesome!!
Chris Curtis | Lubbock, Texas | 05/13/2021
Amazing
Very professional and knowledgeable in all aspects, Terry was able to answer all questions with ease. He showed me all the instals that was in the area. And let my call a couple of customers as well before I made the switch.
Natassia | Canon City, Colorado | 04/04/2020
Great experience!
We had been tossing around the idea of solar when Tyler came to our door about his services. He ended up quickly getting us the information we needed to make a decision and handled everything very professionally. Our solar panels look great and are very discreet, we are happy we chose pure energy for our solar!
Nicole Balderas | Lubbock, Texas | 03/04/2020
Amazing Company !
Pure Energy was by far the best . My investment has shown savings over the year I’ve had the system. From install (which was quick) to getting the system turned on was about 2-3 weeks. I love the app that allows me to track my production. Solar was a easy choice when dealing with Pure Energy. The sales rep was very knowledgeable and took the time to answer all of mine and my husbands questions. No doubt in my mind that I made the right decision when choosing this company.
Tim in Lowell | Lowell, Arkansas | 03/03/2020
Needs to be out of business
We were lied to from day one, and I have proof in writing. They lied about how much we would save, what our tax credits would be, when we would be up and running, and so much more. It took them 7 months to get our solar turned on after installation. We had to constantly hound them and the lady answering the phone lied to us, in an attempt to shut us up. She literally told us that we should be up and running but we just didn't know. They closed down the office in our area and left no warning or information to us who were stuck with a non-working system. Once running we discovered that we are not going to produce anywhere near the electricity we were told. Between the solar panels and our BARELY lower electric bill, we are now going to pay FAR MORE than our old electric bill. Once the panels are paid off we aren't even going to save very much off our bill. We even "oversized" our system. Our neighbors experienced the same issues, so we are not alone in this. They shut down their Arkansas operations (or so they say) and the rep they had running point to fix all issues...stopped answering his phone or returning calls/texts. He is one of several they have had, so i shouldn't be surprised. This company is crooked!! We have all the papers and worksheets from the original sales guys.