PES Solar

Horrible Customer Service and Installation

I have to be honest, my initial experience with PES Solar was good. However when it came time for installation, it was a nightmare. I had just put on a new roof and the workers broke over 200 tiles. Then try8ing to get them replaced was worst - after months of haggling, I had to settle for "painted" tiles that weren't even the same color as the rest of the roof tiles. Now, 2 years later, a number of the "replacement" tiles that they installed are broken so I have to pay to have them replaced again. The system itself is working fine, but all the additional hassle and money that I had to put it or the damage to my roof was not worth it. I would never recommend this company, especially in the South Florida area.

Installed Well but Unfortunately But Not A great Investment

They did a good job... BUT -- They said I should be more then covered and sold me on a hybrid water heater so would be a more efficient house as well and output should be covered entirely, But NEVER has the system made enough to cover 100% cost. Additionally, in Florida you are charged a fee for having electrical service so you also get charged a fee on top of your loan from electrical company plus the loan after rise if you dont give them all your tax refund increases. (it is not entirely clear if we got back the full amount we were supposed to anyways). Therefore we pay more about 50-150$ more/month then without solar. Not that there is significant tax incentive in florida anyways. Cheaper quotes from other companies have additionally come in which is always frustrating. But overall it may not the entirely be the companies fault but the political climate in Florida. They sell you on cost saving and money back but that doesn't happen in Florida so .... Instead probably better to have a solar roof installed with next roof repair or temporarily buy into the FPS solar deals not on your individual house. For now in Florida unlike other states despite the sun opportunity it just has been a bad investment overall. Perhaps when batteries are more affordable and you can pay for solar storage it could be more effective. Overall, feel good I am helping the environment but unlike my parents who made back their money and then some due to electricity return to the system expect to lose money in Florida. I have not found anyone who can say otherwise. (FYI - 50 gal hybrid water heater with 365w system, 25 year warranty, estimated to cover ~150$ electricity bill. My average bill ranged from 60-179 in peak months. So ...-- Currently working at 96% efficiency my bill ranges ~20-50$/month + 178$ month for loan -- even if I had given them the tax credits only given on year of purchase I'd still be paying them almost 150$) Honestly, if I could undo the purchase I would. Recommend against it. There are several better ways to go about this, dont get oversold by the company.

Defective inverters

I just installed this system and constantly have no service. Several times the inverters stop producing power. Total outage and they are slow to send a technician. 3 times techs came and it wasn’t repaired. Now I have to pay for the grid. Paying what I shouldn’t have to pay and won’t reimburse what I pay to fpl.

No communication

Joe the salesman was great, after that it’s been a horrible experience. The install was fairly quick, The techs. were great. Now comes the city inspections… failed 6 times! Part of this was an issue with the inspectors, I had to get involved with the city to figure out what the issue was, and I relayed all this to PES, and things started moving again. Now comes the paper work for the connection with the electrical company, they never received it, so once again I stepped in to get this to them. I was emailed the application to fill out and I sent it back to PES within an hour. Never heard back after several emails and calls. Contacted the utility company and was told PES did not send over the Rest of the required paperwork. Once again I called them and was told I would receive another call back after it was sent. Here I sit at home after hours and still no call back. I have taken time off from work and have made a lot of calls to get this project done and I am very frustrated at this point. The only god thing about all the failed inspections was the fact that the inspector found out that the entire system was wired backwards and would not have worked at all. Also the installers put an outside disconnect inside, they made a big mess of the wall which needed repairing, PES did pay for that but I still have this disconnect box in my hallway that has a big gap around it that I will need to doctor up to make it look better. My biggest complaint is the communication between myself and PES, I should not have to call them and beg for the progress notes, I’m the customer and I just shelled out a big chunk of change for this, who’s paying me for the work I did for them? If you are so good at what you do, then why don’t you know what the procedures are for the paperwork and processes for each town. I would think somebody would contact that town and utility and find out what is needed before hand. If I am not able to have this up and running in the next couple of weeks I am going to request they come and remove it all and I will have a company that wants my business for life come do it.

A Very Frustrating Experience

Contracted with PES Solar for a 5.5 kw system with battery on December 20, 2021. Installation took nearly 5 months and I am still waiting for interconnection to Duke Energy. PES has made numerous errors on the application. Customer service is about the worst I’ve ever dealt with. Promises of follow-up are never fulfilled. Very poor communicators. Lots of excuses. I’ve just filed a complaint with the BBB. Like Comment Share

Service after install is horrible

I had my panels installed over a month ago and 2 panels have never worked as shown on the enphase app. I called and they promised to come out 4 separate times with no excuse for missed appointments. They’ve already been fully paid so they don’t care about providing customer service. Beware of all the good reviews. Even the salesman ignores my text after he said to call him anytime.

PES qouted a price then the price is 1.8x what they quoted me.

I was quoted 15.5k for a 6.6kw system without a battery backup. Sounds reasonable. In the end 26,600 for a system without a battery. Installation was good though. I don't think I'll have them do the battery install. Jan 5, 2022 — How much does a 6 kW solar system cost in your state? ; Arizona, $12,420 – $15,540 ; California, $14,400 – $17,880 ; Colorado, $16,920 – $20,640.

I wish I would have gone else where!!

This has been the worst company since day one. No communication whatsoever between customer and company. Make false promises and I'm still waiting to hear back from them it's been 2 months since I've tried reaching out to them and STILL have not heard back from anyone.